Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "Crew amazing , cooperative"
Cons: "Doing great"
Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"
Cons: "Great selection of movies and the food was really good as well."
Pros: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Cons: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Pros: "All good"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Pros: "Good service"
Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Cons: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Pros: "In time me ,food ,clean"
Pros: "all nice"
Cons: "nothing but avoid bread"
Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "I was already travelling 5000km so I didn't notice anything"
Cons: "Turbulences ... but it's ok."
Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"
Cons: "Business class luggage came late."
Pros: "Small airport"
Cons: "Transfer is inconvenient."
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Cons: "Horrible customer service."
Pros: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Cons: "The food ,however, was disappointing again."
Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Cons: "they pot me in another flight"
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Pros: "The flight was on time and boarding was fast"
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pros: "Actually I can't even explain everything is good"
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Pros: "Airport staff."
Cons: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Pros: "Easy flight. Great food. Friendly crew."
Cons: "Flight was late."
Pros: "The view."
Cons: "Landed early by a bit. Made to wait on runway 30 minutes before we could park at gate. Figure it out United - maybe if you worked with your airport partners better they’d help you the 1 or 2 times you’re actually early."
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Pros: "Service is great"
Cons: "But the plant look old and the seat are small"
Pros: "Airplane, staff,"
Cons: "Meal. Options contain a high amount of cheese and all in my family are lactose intolerant. So a long trip with only drinks"
Pros: "Everything was as pkanned"
Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"
Pros: "I like the price"
Cons: "The seats isn’t made for a big person which is my main complain for ALL Airlines. The charger for my phone wasn’t a USB charger"
Cons: "I'm carrying my luggages from terminal 5 to terminal 2 , I'm about to passed the screening to board to United airlines but the employee at the front stop me because I have 2 luggages and it may not be allowed, she told me to ask an employee about it and one employee told me to go to terminal 1 to drop off my lugggaes. So I went there and told one of the employee of United airlines that I just need to drop off my lugggaes and she saw the stickers on my bags and told to used the kiosk and print again a new tags because the one attached was already old, but the stickers attached printed pittsburgh, while I'm trying to print another one, a nice employee from ANA saw me and asked me if I need help, she told me I don't need to print another one , I just need to drop off the bags. She's so nice and helpful to assist me .No one told me about this in Manila so I don't need to experience the inconvenience in the first place."
Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."
Pros: "Free Movies."
Cons: "Got delayed 3+ hours. No food on flight. No leg room."
Pros: "mediocre service"
Cons: "constant delays"
Pros: "Thanks for the free cocktail"
Pros: "Fast loading/unloading."
Cons: "No drinks. No entertainment."
Pros: "Flight was on time"
Cons: "Tight seating. No leg room. No basic tv to watch unless you pay for it??? I get movies but regular tv? You can't even watch the flight map!"
Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."
Pros: "First through all the issues I will say that the staff was nice and helped us the best they could to fix what went wrong. Except one thing..."
Cons: "The flight to Chicago got delayed due to weather (not Uniteds fault), then got stuck in Sioux Falls due to need for gas (also not Uniteds fault), but when we finally got to Chicago and got told we couldn't continue on to our destination for two days United refused to get us a hotel room. They said that since no one had entered the mechanical failure that made us stay in Sioux Falls (also not Uniteds fault) that they couldn't give us rooms at a hotel. What a crock. We ended up having to borrow money from my in laws to be able to afford a hotel room for 2 days."
Pros: "Flight comfort and online crew were good and no complaints"
Cons: "Flight delayed boarding 31/2 hrs and then over an hour delayed on the ground before takeoff."
Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"
Cons: "Exact same plane from previous post.... Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Pros: "Since the plane was an hour late, many with connecting flights worried about making their connections. It'd be helpful if there was a way to communicate with flights to know whether one would make the connection or not. trying to get off the plane in a hurry is stressful."
Pros: "I didn't like early flight at 5:35 I booked a 6:55 flight that was changed."
Cons: "Food options weren't good."
Pros: "Cabin and cockpit crews great. "Food" = small bag pretzels. Entertainment was available, but too expensive. Did not observe anyone buying it. More leg room than previous flight."
Cons: "United wi fi did not work during either flight. Phone service only worked on the ground,"
Pros: "people were very nice and trying to help even after late change of aircraft and gate due to equipment"
Cons: "wi fi on aircraft while using personal device was limited. also Wi-Fi add-on for internet explorer did not work and directions on web site were poor. I attempted to download prior to flight but was unable to locate on united.com even using the search. would be better if the web site had the downloads or a check your computer config prior to flight to avoid pc not working. united app on iPhone worked well."
Cons: "Flight left LGA delayed When in Chicago my connection to San Diego had left Had to wait 4 hours for next flight"
Cons: "Too crowded."
Pros: "NOT A THING."
Cons: "2 hour delay. Waiting in the plane on the tarmac for 45 minutes before we departed to SF."
Pros: "Thank you"
Pros: "It was a short flight and everything went fine after our initial delay."
Cons: "We were never notified of the gate change and had to stand by a monitor for updates"
Pros: "Crew was very nice and customer service oriented."
Cons: "Seating, lack of leg room, no in-flight entertainment to even pay for, cost for said trip, food and drink costly."
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Cons: "Honestly just didn't like that I couldn't pick my seat ahead of time, seemed kind of silly. I'm a big guy and need to not be in the middle seat."
Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"
Cons: "There was only one hour to get off the plane, wait forever for your bag, go through customs and run to the next flight. Several people missed it. Bad connection timing. One hour is not enough when coming off an international flight"
Cons: "I missed my second flight by 10 minutes due to a delay from my first flight and was only refunded a small portion luckily I found a good price with Jet Blue wich worked out better"
Pros: "the service and aircraft were excellent"
Cons: "space between seat"
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "i liked that the flight was smooth and departed onetime and arrived a little early."
Pros: "Seat is comfortable, and it is nice to be able to recline without having to worry about the person behind you. You still have room to spread out without interfering with the person in the seat next to you."
Cons: "No food because the flight is only 1 1/2 hours long. There should be a larger variety of snacks. Maybe there are and they just weren't presented. First Class lavatory is apparently for anyone now."
Pros: "Not much, except the fact that it could have been worse."
Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."
Pros: "Flight attendants were pleasant and helpful."
Cons: "Seats seemed cramped, drinks took forever to get. Plane seemed a little worn out and dingy."
Pros: "It was short."
Cons: "Not really fond of smaller planes, a lot more turbulence."
Pros: "Crew was friendly and nice Free wine and beer"
Cons: "NO individual screens - we had to use the United app on our own phones/devices, but the wifi kept going in and out, at some point for 2 hours, which was really disruptive. Streaming these movies on our devices killed our batteries. Fortunately, there were outlets, but that meant chords of all kinds across the seats and being tangled in them every time someone went to the bathroom. Seats/rows were very narrow"
Pros: "Food choices were really good."
Cons: "I went to the bathroom when a crew member was passing some ice cream, therefore I lost my chance to get some. The person sitting next to me took both pillows and covers for herself."
Pros: "Really nice crew members"
Cons: "The plane was old and it was shaking terribly, and the boarding took ages especially random security check"
Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"
Pros: "Due to operations, maintenance, crew arriving late (the excuses kept changing) our flight was 2 hours and 15 minutes delayed! I understand things happen, however, I've flown in Delta and when they had delays they brought complimentary snacks and drinks for us at the gate. United did nothing but give excuses, changing reasons for the delay. The flight was 2 hours late, which would push us from breakfast to lunch yet they provided no extra food! They gave us direct tv instead."
Cons: "Very delayed. Poor compensation. Poor explaination. They just didn't manage the situation well, customer satisfaction should be their first goal and they didn't seem to care. Fortunately for them, we were all a patient good natured group of passengers, but now that I think it over, we WERE mishandled and we should have been more upset"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Airlines flying from Maine to India have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights