Cons: "Zero PPE or social distancing by crew"
Pros: "Fueron muy amables en el aeropuerto y en el avión"
Cons: "La atención de las personas a cargo"
Pros: "Great crew. Good food. On time."
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Pros: "The crew was excellent."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "The crew were so kind and professional"
Cons: "The flight delay was a pain"
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Flight attendants were very friendly."
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Cons: "Unbearably hot!!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "This was the most professional crew we have seen in a long time. What a difference a good crew makes."
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "See above."
Cons: "Nothing. Really."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Pros: "Free movies"
Pros: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Cons: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "Excellent flight, great crew, smooth throughout!"
Cons: "Catering problem - no snacks!"
Pros: "The staff was wonderful and the flight was smooth"
Cons: "The plane was dirty. The grounds staff was complaining as we got on about having to work late."
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "Good customer service"
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Cons: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Cons: "The flight was delayed from the start. Then furthered delayed at taxi. Then delayed again at arrival because there was no ramp. WTF"
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Pros: "food was surprisingly good."
Cons: "the flatbed seat is very narrow and not comfortable. The crew took a long time to remove plates after the meal was eaten."
Pros: "Seamless uneventful flight."
Cons: "Individual seat space is small, nor do seats recline much."
Seats are so close together. Middle seats should be discounted.
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Pros: "I used my miles to get the tickets."
Cons: "None of the crew smiled. They seemed like TSA agents that wanted to stop us from coming in. They seemed mad that we were using their airline."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "It was on time."
Cons: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."
Cons: "A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something."
Pros: "Ok fliggt"
Cons: "Plane was really warm for a very long time"
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Pros: "Very uncomfortable seat - and I’m thin."
Cons: "Outlets not working for my row"
Cons: "Waiting for luggage"
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Cons: "Incredibly cramped airplane"
Cons: "Flight delayed, interior of aircraft was deteriorating"
Pros: "We arrived thirty minutes ahead of schedule even after sitting on tarmac for a while. Seemed like a relatively short flight!"
Cons: "I wish they had outlets near seats but that's more of a general suggestion."
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Pros: "The flights were on time and the staff was very friendly."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "movies the whole way. American helped me make up for the cancelled flight over to Europe by letting me fly back from London."
Pros: "Old plane had bigger seats"
Cons: "Flight attendants were ok, plane was super old and made weird noises"
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Cons: "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Spent the night in JFK."
Pros: "Friendly crew (not specting it from AA, confortable seat and excelent entertaiment."
Cons: "Ticket was sold like BA and nwver told is operated by AA and vueling, not friendly staff at check in, They didnt wabt to check my luggage all the way to AMS because of the short conection (why you sell a ticket like ke this if is bot possible) didnt get the second boarding pass."
Pros: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Cons: "Small plane with no leg room"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Cons: "I never even made the flight because they kept jerking us around"
Pros: "Unable to Rate food & entertainment (night flight) I can, however, rate comfort since it was the worst crammed in seating ever!! They talk about the increase in violent behavior. Perhaps American Air could step up to the plate and offer a bit of comfort for hard working passengers. How? Easy to figure out!! Give us leg room for crying out loud."
Cons: "Crammed seating... No leg room.... Volunteered to check carry on... (Big mistake) had a longish wait for bags.."
Pros: "the crew was nice"
Cons: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"
Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Cons: "Internet WiFi"
Pros: "Very friendly crew."
Cons: "This is a small airplane. I would like to see United insist that people check large bags."
Pros: "Smooth check in was quick as well as boarding"
Cons: "Delayed because 1st attendant was not available"
Pros: "We took off on time and landed early."
Cons: "This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10."
Pros: "It’s existance. Informative capt."
Cons: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Cons: "3 hour mechanical delay"
Pros: "An early departure!"
Pros: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Cons: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."
Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"
Pros: "Gate attendant downstairs at departure door was very nice, friendly, and helpful."
Cons: "I had to rush across the airport to another terminal in order to not miss my flight. Gate attendant at upstairs desk could have been more helpful. The flight attendant appeared to be tired and not so patient. Could have asked the people who had not turned off electronic devices to do so individually instead of threatening to stall take off over the intercom."
Pros: "Flight attendant was very nice"
Cons: "Plane was boarded and we were told it would be 15 min before the pilot would be there. We were on the ground for an hour and 20 minutes before we took off."
Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"
Cons: "Your employees are all RUDE !!!"
Cons: "Really awful, disorganized and unapologetic."
Pros: "Got through sucurity ar PNR barely in time to make flight."
Cons: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
Pros: "Flight did not happen"
Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Pros: "Not a single thing!"
Cons: "Arrived late"
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Pros: "The crew was nice and the area was clean."
Cons: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."
Cons: "Seating next to the bathroom is gross"
Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."
Pros: "Couldn't really figure out your Wi-Fi system so I just read a book"
Cons: "It's not really easy to set up your Wi-Fi system through the United app"
Pros: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "Ok, since United now serves complimentary Illy coffee, it is much better!! Thank you for the great improvement. Sometimes it's the little things that make a big difference!"
Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."
Cons: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Pros: "The crew communicated well to the passengers."
Cons: "I didn't get to Chicago until close to midnight, the flight to MSP was cancelled, and I missed my meeting the next morning. I understand you can't control the weather, but that didn't change the outcome for me."
Pros: "Staff excellent"
Cons: "Passengers space is insanely small, staff work under restrictive conditions"