Daily cleaning, installation of cabin HEPA filters on flights from Maine to Oklahoma
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Scores according to KAYAK customer reviews
Cons: "Nothing all excellent"
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Cons: "Superb service on board and at kiosk!"
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "Crews were friendly"
Pros: "Amazing crew!"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Flight attendants were very friendly."
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "Direct flight"
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Cons: "No will fi"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "A 7+ hour delay!"
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Pros: "Got me to my destination, just not comfortably"
Cons: "Seating is ridiculously cramped and overhead storage is small"
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Cons: "Gate staff was garbage."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Cons: "Too many announcements"
Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
Pros: "Good customer service"
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Pros: "The crew was nice and pleasant. They didn’t fuss over ym carry on being too big. They were very accommodating. Boarding was very quick again"
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Cons: "I liked it all"
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Cons: "Repeat the message from above.."
Cons: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
Pros: "Ease of boarding"
Cons: "I wanted a first class seat there were three available I asked 45 minutes before the flight took off if I could upgrade and they said that they don't allow that within one hour so I was put into a comfort seat for free but the entire flight there were three first class seats open kind of silly I would've paid"
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Pros: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Cons: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Cons: "A bigger plane."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Pros: "Very nice crew today! On time to depart and arrive."
Cons: "WiFi entertainment not working"
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Cons: "Unable to play entertainment on my compatible device."
Cons: "Great flight"
Cons: "Bush league kayak"
Pros: "The Crew was great. Very courteous and respectful."
Cons: "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "They were very apologetic about all of the delays and they tried to make it up to us the best they could."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Lemoncello Cream and tape measure."
Cons: "Flight delayed, interior of aircraft was deteriorating"
Pros: "Staff was cheerful and nice"
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Cons: "Couldn't take it due to delay, delay, cancel at RDU"
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "short flight"
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Cons: "Small plane with no leg room"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "same as above"
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Quick and easy"
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "Friendly staff, clean plane, and comfortable seats"
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Pros: "Not applicable"
Cons: "I never even made the flight because they kept jerking us around"
Cons: "Changed our reserved seating"
Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Pros: "Smooth flight"
Cons: "Not more sugar snack"
Cons: "Flight crew did nothing ..... nothing!"
Cons: "3 hour mechanical delay"
Pros: "An early departure!"
Pros: "It was all very good."
Pros: "It was a short flight, less than an hour, but the crew was great."
Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"
Cons: "Really awful, disorganized and unapologetic."
Cons: "The seats were really uncomfortable and the pull down table was really dirty. I didn't use it because it was dirty with miscellaneous substances."
Pros: "There was plenty of space on the plane even tho it was completely full"
Pros: "Professional, Professional, Professional!!!!!"
Cons: "Absolutely nothing!!! Aircraft ready, clean, and even new!!! Left on time and arrived on time. Nothing negative here."
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "Plenty of room in the seats"
Pros: "The flight was very good, only drinks and snacks provided as expected-no entertainment provided so not expected. Overall a good experience."
Pros: "Pleasant crew and all around good experience. I had no problems with any of my flights."
Pros: "Departure and arrival were on time."
Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."
Pros: "It waz awesome"
Pros: "Flight did not happen"
Pros: "Poor attitude by every united employee I ran into."
Pros: "Not a single thing!"
Cons: "Arrived late"
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Pros: "It was an easy flight and smooth process. Boarded and departed on time which was great. Attendants at the gate were nice, flight attendants on the flight were nice and helpful."
Pros: "On time"
Cons: "See previous comments"
Pros: "Everything the city is beautiful"
Pros: "It was fine"
Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."
Pros: "We were ontime boarding ,taking off, and arriving at OKC. GREAT FLIGHT."
Cons: "WE DIDN'T NEED ENTERTAINMENT. FLIGHT WAS SHORT"
Cons: "Seating next to the bathroom is gross"
Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."
Pros: "Everything was great. First time using Kayak and first time on United."
Pros: "Everything was very painless from booking to flying! This was my first time flying United and I'm very impressed and excited to fly with them again in the future. I had an hour delay on departure that caused me to miss something but when I called united to move my return flight due to this they handled it great! Based on that alone I feel myself become a loyal United customer! How you handle mishaps means the world to someone like me!"
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "the snack pack was a good value"
Cons: "arriving plane was late so we got into OKC late"
Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Cons: "Terrible airline ."
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Pros: "Everything went smoothly."
Pros: "Positive crew made even requests for seat changes happy moments. Even got us there 10 minutes early,"
Pros: "Polite staff"
Pros: "Lady moved us closer to the front of the plane"
Cons: "Flight was delayed over 5 hrs, Poor communication, lazy flight attendants that don't smile, I was the first one in the bathroom on the plane and it had pee in the floor and seat, no complimentary items for the delay, no apologies un til the pilot came on when we boarded. Won't fly frontier ever again."
Pros: "We left almost an hour late. My first flight on this trip also left late. Two flights, two late departures. Then the crew kept trying to be funny and I don't know if it was to distract us from the fact that we were leaving late or some other reason but they were communicating loudly over the intercom for non flight related things and it was annoying"
Pros: "The crew was great, the prices fantastic and everything whet extremely well. We even arrived in Denver early. The flight crew did a great job of keeping turbulence down despite some conditions that were less than easy to navigate. For a no frills flight, this was fine."
Cons: "I miss the frills although they have them available all at a cost during and before the flight. If you need all the frills I would probably go to a more comfortable venue. If you bring your drink and snack and don't mind not choosing your seat, etc., this will work just fine."
Cons: "Free water"
Pros: "Crew was fine, nothing special. Seat @ $28 extra should tilt. Legroom was decentl."
Cons: "1st row people should get on the plane first. Holding over head bins for them and msking row two folks put their bags 4 bins back is not cool."
Pros: "Nonstop, pricing was great"
Cons: "Free stuff, seats and baggage. Maybe a real tray table instead of the shelf."
Cons: "being on time!"
Pros: "Great economical way to get there!"
Pros: "When the bag size is small , boarding pas would not print without paying the $50, u would like to get refund"
Cons: "Most of the other do- passengers k we the rules of the airlines while I was unaware of the rule bad ended up paying$50 for a very small carry on luggage"
Cons: "delay . delay delay . a 9:30 am flight was delayed until 9 pm. I opted to cancel and get refund. person helping at check in desk left in middle of handling my request and said next person would be along soon to finish. Said I had been refunded but was in Q for receipt. I asked for my luggage and it took numerous trips to desk to ask where it was and finally 2 . 1/2 hour later I got my luggage but no receipt. It was chaos in departure terminal of people trying to rebook or refund"
Pros: "Plane in disrepair canceled flight by airline."
Cons: "Plane in disrepair canceled flight by airline"
Cons: "Flight attendants inattentive and forgetful."
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "The first"
Cons: "This flight was canceled at the last minute and all passengers were told they needed to find another flight because the airline didn’t have any to rebook them on. Passengers had to pay out of pocket for new flights. Frontier said they would reimburse but I haven’t seen anything yet."
Pros: "Getting off the plane"
Cons: "The seats are terrible."
Cons: "Baggage fees higher than expected and seats don’t recline"
Pros: "Not applicable."
Cons: "Due to mechanical error, the flight was delayed, we missed our connecting flights, and customer service was rude. With all the added fees, my total flight round trip came out to $502.90, so the options given to me as partial refunds did NOT make sense ($180 if I refunded my entire return flight, which is way less than half my overall cost, or per customer service at my connecting location, “you’d be lucky if you got $80”, which is way less than a quarter of the overall cost). My connection was at Denver and my final destination was Seattle. My options were to fly to Portland, OR and figure out the rest on my own, at my cost. Or book the next flight to Seattle, which was 24 hours later. I got a voucher for up to $150 for hotel, but absolutely no assistance finding and booking a hotel, especially since they were sold out (I was looking for hotels just past midnight) or cost over twice the voucher. Am NOT flying Frontier again and I have shared my experience with friends, family, and co-workers and have strongly advised against this airline."
Pros: "price was amazing! customer service did their job but with little-to-no empathy."
Cons: "the flight was delayed, which i knew about. then it’s was moved up, which i wasn’t informed about until i walked to the gate to find it empty."
Cons: "Flight delayed 2 hours with no reason given, get to Tulsa and supposedly they have no open gate for us so the pilot said maybe in half an hour we will have a gate available"
Pros: "The ride itself is more than you expect for the price."
Cons: "We had problems with our bookings that changed our plans no less than four times that day. The personnel were, however, as helpful as they could be and eventually got us home."
Pros: "Nice flight. No issues. Flight staff was great."
Cons: "Front desk check in guy in Orlando was a bit shady. Asked that we pay for our check-in bags with cash and wanted 10$ cash to put our seats together. I did not give him cash and had to ask for a reciept for the checked bags. We were 4 hours early for check in."
Cons: "The flight didn't have pushback seats. They charged extra for carry on. The most tiring flight I have ever had."
Pros: "I liked the ticket agent in Denver who fixed my incorrectly printed boarding pass."
Cons: "Flight was over 2 hours late. Missed my scheduled flight in Denver, did get on a later flight that night, but got in very late. Ticket agent at the desk before I left MSP took my boarding pass for flight from Denver to SLC, not sure if he listed me on the wrong flight out of Denver or if the agent at the desk in Denver printed the wrong boarding pass. A SLC and Las Vegas flight were at neighboring gates when I realized something was wrong. I'd been printed a boarding pass for the flight to Las Vegas instead of SLC. Glad I noticed it before the last flight to SLC left. Was suffering at the time with a bout of diverticulitis, the straight up and down, nonreclining seats were horrific for me."
Pros: "Staff is friendly and good. Safe flight. Good pilots."
Cons: "The most uncomfortable seats ever. Seats don't recline. They are very hard and you ache after the flight. Not recommended"
Cons: "Just because of the worst turbulence of my life and dropping out of the air for ten seconds I am rating this poor. The caption of the aircraft didn't even acknowledge what was going on. It would have been nice to know rather then everyone freaking out. I do not ever plan on flying again."
Pros: "I upgraded my seat so I was sitting in the front easy enter and exit more comfortable seats direct flight from Fort Myers to Denver"
Pros: "Assigned seats"
Pros: "Frontier is best kept secret ever. I plan to fly with you a lot in the future if the deals continue to be as good as it was for this flight. No hassle checked and carry on baggage fee was really great. I also must boast that the seat selections for me and my wife were outstanding!!"
Cons: "That I had not been hearing much about Frontier for the past several years."
Cons: "The annoying kids that sat by me.Lol"
Pros: "Missed the flight"
Cons: "How I couldn't change my flight for a good rate."
Pros: "Flight attendants were kind and informative, there was still some leg room even though they obviously squeeze seats in. After the delay, they were quick to reschedule any missed connecting flights."
Cons: "We waited a half hour after boarding time to board, and then waited on the plane for an hour before beginning takeoff. Nothing available to eat or drink besides water or for purchase (I realize this is budget, but this always turns me off). Seats don't recline."
Pros: "Flight was at 755am we were in the air 8am"
Cons: "No beverage but for price it's ok"
Pros: "I tried really hard, but I can't think of anything that I liked about my frontier experience."
Cons: "There was nothing about any part of this experience to like. When I made the reservation, I accidentally hit the wrong date button and did not notice until I received my email. I contacted customer service immediately, the rep. Was extremely rude and charged me an additional $200 on my ticket to move it to the next day. He charged my Card and did not make the changes. I received an email stating, no changes were made to my Itinerary, it still had the same wrong date, but my credit card had been charged the $200 fee. I called back and got a more helpful person, but was told to contact the flight insurance company, I purchased, to discuss refunding the additional charge. Not only do you pay for your bags, but you pay for your seats, your beverages, your snacks, and your mistakes. I guess that's how they manage to keep costs down. But then again, you get what you pay for!"
Cons: "Seats have very thin padding and very hard. Zero entertainment and the seating areas are too tight to open up your laptop (to watch a movie) When I added my baggage costs (carry on bags are charged too!), and seat selection costs, the total airfare wasn't cheaper than other, more comfortable flights!"
Cons: "Not much leg room, no beverage served, there was a charge for soda and any snack. Also had to pay extra for carry on suitcase."
Pros: "They charged $2.50 for a beverage when they are free on every other airline. They nickel and dime you every step of the way as seen in the carry on bag fees. The crew on the plane was great, but the gate agents had a lot of attitude. You can also expect your flight to be delayed and yih will also wait at least an hour at baggage claim waiting for your bag to come. i will not be flying frontier again."
Cons: "They charged $2.50 for a beverage when they are free on every other airline. They nickel and dime you every step of the way as seen in the carry on bag fees. The crew on the plane was great, but the gate agents had a lot of attitude. You can also expect your flight to be delayed and yih will also wait at least an hour at baggage claim waiting for your bag to come. i will not be flying frontier again."
Pros: "The flight itself was good/ smooth."
Cons: "Frontier nickel and dimes you for everything. I had to pay $85 in checked bags (other airlines give you one for free) and could not believe you don't get a complimentary water or soft drink - that you have to pay for those. I have never had to pay for that before on a flight - EVER. The frontier lady at the gate was extremely rude when I asked a question."
Pros: "I like electronic tickets and how quick and smooth the boarding process is."
Cons: "I know frontier is known for its cheapness but it is crazy that you have to pay for a carry on. There's no food, or even water offered without paying. Will never book with them again."
Cons: "airline charged me a $75 fee for my bag being slightly overweight and then took over an hour to return our bag, causing us to miss our bus and costing an additional $80 for a cab as that was the only option after the bus. Worst airline service I have ever had in my life. Never flying frontier again."
Cons: "We missed the flight so has to rebuy tickets from another airline with another $1600"
Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."
Pros: "Cheap, lol"
Cons: "Seats aren't very comfortable and the flight was delayed by 30 minutes"
Pros: "Non Stop and time of departure"
Cons: "The seats were terrible. They were made of hard plastic, smashed together and extremely uncomfortable. The tray "table" measured 4"x8". Never again will I ride on Frontier. I'll drive or not go if Frontier is my only option to fly."
Pros: "Read the fine print. This airline is cheap for a reason. There is a fee for carry on bags, and nothing is complementary. Seating is randomized unless you pay extra for a preferred seat. I opted for the cheapest option, no carry on and a random seat. This placed me at the back next to the rest room, but that's how it goes. Seats were very small, with the least leg room I've ever experienced. Thankfully, my flight was only 2 hrs long, and though we were delayed boarding 30minutes, we still arrived on time. Crew was very friendly and the plane was clean. I would recommend this airline for a short flight in which you have no luggage!"
Cons: "I'm 6'1, and I wish I would have paid extra for a "stretch" seat. No leg room in the regular seats."
Pros: "The staff was very kind and the plane was clean."
Cons: "Around the time we should have been starting our descent into Denver, the pilot came overhead and said we had been re-routed an hour north due to storms and would land in about another hour. It would have been nice if they had notified us of the change as it happened. Also, when I bought my ticket online, I was left thinking I had to purchase a carry-on despite the fact that it would fit under the seat in front of me. As it turnes out, I didn't have to and was out that money. I was also caught by surprise by having to pay extra for my seat selection."
Pros: "I thought the flight was very affordable and both flights were promt and actually arrived early."
Cons: "It would be nice to have a complimentary non alcohol beverage and snack available. It was kind of a pain to have to get a credit card out for a Diet Coke. Not a major issue though"
Pros: "Like the seats w extra room ."
Cons: "No excuse for running out of ice . Said they didn't pack the normal amount of ice on a Vegas flight ! Paying for cokes then not having ice is crazy."
Pros: "They charge you twice for bring a lauggage ridiculous"
Airlines flying from Maine to Oklahoma have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maine to Oklahoma
Masks required on board, masks provided on flights from Maine to Oklahoma
Social distancing seating
Middle seats unavailable to book on flights from Maine to Oklahoma
Testing for antibodies, testing for symptoms for flights from Maine to Oklahoma
Waiving of change fees. Search flexible flights from Maine to Oklahoma