The flight was late leaving the airport, but the seats were comfy enough and the flight crew friendly.
Offer better food options . Even if for purchase
The flight was delayed for over an hour while they tried to find a crew for the flight. The flight crew that eventually showed up were friendly and did a good job. However, getting in at 1:00AM meant that the airport was mostly closed when we arrived.
Pros: "I arrived at my destination safely."
Cons: "Attentiveness of the stewardesses: I had to repeatedly ask for things over and over Stewardess manners: when I gently and lightly touched the stewardess elbow as she was passing by and was seated while in air to make a request she looked at me like how dare you touch me like she was appalled."
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Cons: "Broken monitor and seat"
Cons: "Superb service on board and at kiosk!"
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Cons: "If it had left on time Waited 3 hours at the airport"
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Friendly crew."
Cons: "Flight was fine."
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Cons: "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
Cons: "Wait time because of Atlanta crowding.Re:hurricaine?"
Cons: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Pros: "My flying experience with Delta was and has always been great. Always professional and courteous crew and employees."
Pros: "Nice flight attendants"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Everything was perfect."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Pros: "Nice flight a good crew"
Pros: "Upgraded. Arrived early"
Cons: "No entertainment system even in 1rst class"
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "Was able to comfortably sleep the whole trip back."
Cons: "Nothing, just filling this in to continue........."
Pros: "Comfortable temperature in cabin!"
Pros: "Boarding was easy. Mess up at JFK left us on the tarmac for an hour before getting to our gate. Pilot kept us informed. Pleasant crew."
Cons: "Repeat the message from above.."
Pros: "Efficient boarding. Friendly service."
Cons: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
Pros: "Nice power nap, quick flight!"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Food and choice of entertainment was excellent."
Cons: "Was stuck with the middle seat so I knew what I was in for."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Pros: "Flights were on time and we were able to get on SN earlier connecting flight in Atlanta with no extra charges"
Cons: "I didn't like having to change planes"
Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."
Pros: "Excellent boarding procedure and on time performance. Flight crew was great."
We boarded the plane on time. The pilot discovered a problem with hydraulics that was going to take about one hour to repair. We deplaned and waited about an hour and a half to reboard. The flight was smooth; the landing rather bumpy. The crew was wonderful.
By far the worst flight experience I have ever had
Kind and caring flight staff. Comfortable flight
The plane was up to date and comfortable. Everyone courteous. Nice trip
About an hour late, sat on runway waiting for fuel long time. Then there was no ground crew to get us in the air, had to wait on them.
Horrible airline: delays and cancellations
I just for my TSA. So security line is short and upgraded to one group up. I do think the ground crew should learn new way of boarding - the passengers sitting in higher number seat should board first to prevent traffic jam.
Pros: "Bast trips!!"
Cons: "Evriting is good!!!"
Pros: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Cons: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Cons: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Cons: "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "Seat was o.k. Loved that captain made periodic announcements, esp to point out Niagara Falls ."
Cons: "It was a very good flight. I had a tired back.... suspect it's because I'm short, (5 ft tall) seats are somewhat uncomfortable."
Pros: "The seats were comfortable"
Cons: "Waiting to board took almost 2 hours ! We were delayed so many times and sat on the plane for an hour after boarding. I was supposed to land at 6:55 and didn’t land til 9:30 and I was late for work due to poor planning. The pilot even admitted in the announcement that there was a crew problem and maintence problem. I was not happy"
Pros: "Very nice crew today! On time to depart and arrive."
Cons: "Difficult time connecting to wifi."
Pros: "On time and quick boarding process"
Cons: "The attendants at the gates could have been more pleasant"
Cons: "WiFi entertainment not working"
Cons: "Unable to play entertainment on my compatible device."
Cons: "Bush league kayak"
Pros: "The Crew was great. Very courteous and respectful."
Cons: "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
Cons: "No seat power, poor connection for movies and they kept freezing"
Cons: "I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous."
Pros: "Had to take three flights to get from Maine to California. All were on time or ahead of schedule. Flight attendants did exceptional work on each flight."
Cons: "My left ear still won’t clear but other than that nothing."
Pros: "Macy in the first class cabin was friendly, attentive and very efficient."
Pros: "I loved the attitude and helpful approach of the female flight attendant working the AA gate for the flight I took from DFW to COS last night (6/13). Truthfully, it was almost like I was back with Southwest. She was kind, calm, polite, efficient, and capable. Very rare in my experience with American Airlines yesterday. Interacting with her was refreshing."
Cons: "Getting home to Colorado Springs at 11:30 PM, taxiing for 15-20 minutes, and then waiting another 20-30 for checked luggage! Never have I waited that long during and after a Southwest flight! AA could truly learn something from their more modest counterpart. I have all but decided to resume my drives to Denver every other week rather than risk more and more time and poor experiences with AA flying in-and-out of Colorado Springs."
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Cons: "Couldn't take it due to delay, delay, cancel at RDU"
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Pros: "On time"
Cons: "No food and no entertainment"
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Cons: "narrow seats no leg room"
Pros: "Easy boarding. Comfortable seating, congenial crew. Provided wheelchair service as requested with no glitches"
Cons: "Food was subpar for class of service"
Cons: "Finding checked luggage at philadelphia airport. Inadequate signs and helpful people. It was very hard on my wife who is disabled to walk to the luggage carousel and we didnt see anyone who could help with disabilities."
Pros: "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
Cons: "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."
Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "Boarding was smooth"
Cons: "Plane is dated and a little crowded"
Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Friendly staff, clean plane, and comfortable seats"
Pros: "Frequent flight updates"
Cons: "Could not hear gate instructions when standing in hallway."
Cons: "Delayed for 4 hours. No honest apology"
Pros: "The direct flight is amazing. The status updates were great. The crew was super friendly."
Cons: "Not much, it was great. No more masks for vaccinated people would be awesome."
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Cons: "Communication with the customers"
Cons: "Website is still slow to update trip delays, not a problem today though!"
Cons: "Absolutely GREAT!!!"
Pros: "Boarding was a breeze"
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "It is Allegiant Air. Not much more needs to be said."
Pros: "The crew was very nice,,"
Cons: "Im not sure, everything was just so nice,, more chatting mabye talkin more,,"
Pros: "Cheap and direct no frills"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Pros: "Inexpensive and efficient"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "I didn’t enjoy anything about this flight unfortunately it was my worst experience with an airline that I’ve ever had."
Cons: "I had checked my bag with was a personal bag and they said it fit inside the metal stand they had so when I proceeded to board another lady had told me I’d pay $50 or wouldn’t get on. She was very rude she let me friend with two bags go on without paying. I took four flights and never had this issue"
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Cons: "You really need to install jet ports at Punta Gorda. We sat on tarmac for almost two hours due to rain and lightning in the 5 mile radius. Would have avoided this delay with a jet port."
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Pros: "Crew was good, quite friendly and helpful. Seats are a bit uncomfortable but what airline isn't."
Cons: "Both flights of this trip were delayed over an hour with no explanation. Major impact was my transportation arrangements on the return were impacted and forced a rental expense."
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Cons: "The flight was delayed 30 minutes"
Pros: "Even though the flight was delayed by more than 2 hours, we were able to make it home."
Cons: "Started with constant delays. Flight ended up leaving around 8:30 when the flight was supposed to leave at 5:59. Once boarded there were no snacks, no liquor and only a few options to drink. The flight attendant was mumbling and kept on messing up what he was supposed to say the entire flight."
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Easy to book. Easy to check in. Inexpensive. Flight on time. No frills flight, which in my opinion was great. I have no complaints. Overall a great experience."
Cons: "No complaints"
Pros: "On time and very efficient"
Pros: "Flight crew was friendly and smooth flight."
Cons: "Plane was noticeably old and dirty"
Cons: "Left/ arived 30" late"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "Cost of tickets, airport locations-and more convenient travel utilizing smaller airports."
Cons: "Baggage fees are outrageous, no complimentary amenities or refreshments. Flight attendants were rude in asking parties to return to assigned seats, while there were several completely open rows towards the back, (no obvious or explained reason aside from "assigned ticket seats" that they should remain empty. Families or companions could have traveled together- seemed unnecessary to prevent this, only gain noticed was Flight attendants satisfaction at denying seat relocation."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Pros: "Very clean, great staff, smooth flight, easy boarding. All the things you could expect for a great experience. First time flying with this airline so I didn't know what to expect but it was great!"
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Pros: "I thoughly enjoyed the flight.Crew was great."
Cons: "There wasn't anything I didn't like. ."
Pros: "I am a little disabled... Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. (If I leaned back on the backrest it would collapse/fold up. I learned I had to lean forward to keep it up.) Everyone was very accommodating and very helpful! At the Provo Airport they gave me a regular wheelchair and I showed them how to remove the lithium battery, remove and stow the joystick and how to fold my chair. No drinks or snacks unless you pay for them. On arrival I waited for everyone else to exit but also took advantage of the lavatory to relieve my bladder ;-). They were waiting trying to unfold my chair. I gave them instructions to step there and lift on the arms and up it went! I showed them where the joystick was, they pulled it out and connected it to the arm, put the battery in the bag, plugged it in, zipped up the bag and I pressed the green button and Voila! it was done! Thank you to the Awesome Allegiant Crew!"
No snacks but everything else was great.
Pros: "The flight seemed fine, it was comfortable and the crew was polite."
Cons: "When we arrived, we found that our luggage had been destroyed... The wheels were broken off and there were large rips in the suitcase.... It was a disappointment because we are both disabled and it is very difficult to drag a large bag through sfo without any wheels. United did offer a $75 voucher which was about half the cost of the bag. We were tired and accepted it."
Pros: "Check-in was outstanding."
Cons: "People shoving huge bags under the seats kept hitting my feet at my seat."
Pros: "Not mu h"
Cons: "Sardine packed"
Cons: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"
Pros: "Free Movies."
Cons: "Got delayed 3+ hours. No food on flight. No leg room."
Pros: "The view of the sun set"
Pros: "First through all the issues I will say that the staff was nice and helped us the best they could to fix what went wrong. Except one thing..."
Cons: "The flight to Chicago got delayed due to weather (not Uniteds fault), then got stuck in Sioux Falls due to need for gas (also not Uniteds fault), but when we finally got to Chicago and got told we couldn't continue on to our destination for two days United refused to get us a hotel room. They said that since no one had entered the mechanical failure that made us stay in Sioux Falls (also not Uniteds fault) that they couldn't give us rooms at a hotel. What a crock. We ended up having to borrow money from my in laws to be able to afford a hotel room for 2 days."
Pros: "On time departure, no kinks, good seats."
Cons: "Gate changes"
Pros: "What you would think of a typical flight. Nothing special happened, just loaded up and flew."
Pros: "The huge windows and overhead bins on the 787 are fantastic. United has a decent seatback entertainment system, however it could stand to use maybe a few more movies. In economy the food was palatable, I went with the cheese manicotti for "lunch" and was awoken to a ham and cheese on a pretzel bun for "breakfast." The Illy coffee is much better than the old garbage."
Cons: "The boarding area at CDG while nice was very hot. The huge windows made the place a hot house. I was relieved to get on the plane where it was much cooler."
Pros: "Since the plane was an hour late, many with connecting flights worried about making their connections. It'd be helpful if there was a way to communicate with flights to know whether one would make the connection or not. trying to get off the plane in a hurry is stressful."
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "Didn't make it to Denver"
Cons: "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
Pros: "That the pilots and plane made the trip safely."
Cons: "Most of the crew was unfriendly. A cross country flight with not a meal covered by an exorbitant ticket fare! One way did not offer any video entertainment except for extra charges!"
Pros: "Crew was friendly."
Pros: "Was a bigger plane. More space to move around and fit luggage. Served refreshments! All my flights with United were on time!"
Pros: "A typical flight."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Missed the connection"
Pros: "This was a good group to fly with and Anne was outstanding!"
Pros: "Not much , cabin is small and uncomfortable"
Cons: "Sat on tar mack for 2.5 hours"
Pros: "Flight attendants, comfort and attention to detail were all good."
Cons: "Nothing comes to mind"
Pros: "The flight & crew were great"
Cons: "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
Pros: "Lie flat bed with a good screen. Able to put your feet up on a small ledge below the screen. Comfortable seat."
Cons: "Backward seat in the middle - 4 across- very strange to fly backward AND in the middle with a business class ticket. Crew wasn't the most friendly. More like the way coach used to be treated in the 80's. You got your food but there weren't any extras."
Pros: "1st class experience was great."
Cons: "Time between load and take off"
Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
Pros: "All went very smoothly"
Pros: "Being extremely punctual."
Cons: "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Pros: "On time and great crew."
Cons: "Boarding group"
Pros: "Ease of travel, friendly crew and snack on flight."
Cons: "Bumpy from weather, just thankful we made it safely."
Pros: "It was good mostly. I really didn't have a bad experience overall it was pretty good."
Cons: "The only negative thing about the trip back to Tulsa was when I was waiting in Chicago for my flight back home. I went to the lady at the front to see how much longer I had before boarding so I could figure out it I had enough time to get tea. When I asked her she signed really loudly and said five minutes. When I turned around, I looked over my shoulder and she was rolling her eyes at the guy next to her. I get that she probably has to do that a lot, but I spent money to use United and she shouldn't have responded a rude attitude or rolled her eyes. She has a job to do like everyone else."
Cons: "Normal carry on would not fit :( Seats were extremely small I still hate paying extra for luggage."
Pros: "The time it took to get there"
Cons: "One of the crew members was very rude with an attitude the guys that sat next to us where loud and annoying"
Cons: "Crew member disrespectful, didn't even get a drink even tough I was ad the middle of the plane."
Pros: "The inflight snack was a waffle of sorts, very delicious. Boarding was fast and simple"
Cons: "Didn't realize I couldn't bring a rolling carry on, most of the flight had to check their bag at the gate. The steward was weird, he kept hitting on the guy in front of me, which isn't a big deal except he came by frequently and only serviced that one passenger."
Pros: "Loved the roomier seats and leg room."
Cons: "Would've been better without the bag fees. Only tried them because Southwest was full but overall a great experience"
Pros: "No one sat next to me on the airplane. It was a smaller airplane so i appreciated that with my long legs."
Cons: "My flight was delayed several times which set me behind, but was good because of my first flight being delayed as well."
Pros: "Our flight was delayed for four hours. However, an attendant at the United Airlines counter was kind enough to go ahead and book us for a later flight out of Houston so we would make it home without much of a delay. Overall everyone was very nice and helpful."
Pros: "Quick and smooth flight and we arrived early!"
Pros: "See above notes !!!"
Cons: "Delayed 3 times. United is known for delays, everyone jokes about United delays!"