The staff was friendly and helpful, there was a decent amount of leg space.
The inside of the plane seemed old and there was no entertainment system even though it was a long flight. They spent way too much time trying to sell overpriced food.
Took one hour to check in.
Charged $70 for EACH normal carry on.
Air temperature in cabin bloody freezing.
Crew are pleasing on the eye, but they do not appear to be interested in the comfort of the passengers.
Same trip with LAN Sydney to Auckland....free food plus all drinks...Air Asia even a cup of tea came with a price. Similar fares charged by both airlines.
Entertainment a joke! Not one monitor or adapter in cabin!!!
I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again
Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S.
I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service.
The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great.
there was no mention on your interface that that you have to pre pay for luggage. It was a disaster at the check in counter. With the airline trying to charge us $600 for 2 bags
The attention I got in coach was as if I had flown first class. The ladies were always smiling and very prompt if I needed anything. They were friendly and it made the trip doable.
Wish the bathroom was cleaned a little later in the flight. After many uses it was looking rough.
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