Daily cleaning, installation of cabin HEPA filters on flights from Mallorca to South Carolina
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Scores according to KAYAK customer reviews
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Pros: "The entire crew and the landing"
Pros: "Entertainment system was great."
Cons: "Some crew does a little rough service but not but. Probably too busy for them."
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Pros: "Crew was really nice, the timing of the flight is ideal."
Cons: "Bring the same entertainment options available in the US domestic flights to this leg, such as movie streaming via wifi."
Pros: "Very pleasant and on time"
Cons: "No legroom in 17 E"
Pros: "Service and boarding was smooth and friendly."
Pros: "Crew was personable and proactive in settling families in and helping with luggage. Funny and helpful. Movie choices were great! We were early to gate."
Cons: "It was a very long check in process in Madrid, and 45 minutes more to gate. I think it may just be layout of Madrid airport, but I would suggest to anyone getting to airport a minimum of 3.5 hours before flight."
Cons: "The flight was two hours late leaving Chicago due to maintenance issues. Because of this we missed our scheduled train therefore I had to purchase more tickets."
Pros: "The crew members were friendly."
Cons: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Pros: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Cons: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "Short flight"
Cons: "I’m never comfortable in airplane seats"
Cons: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Cons: "Flight was delayed because the attendant was coming from a different destination."
Pros: "flight was on time and pilot was good. will and grace on the main screens which was a good choice but why bring back the cabin screens from the 80s??"
Cons: "Scaled back to less than a budget airline at a higher cost threshold. boarding process was disorganized, no screens, additional cost for breathing (pretty much)"
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Cons: "They run out of food in Business Class. Service was the same as in coach."
Cons: "They bumped us off our flight for not checking in online! It was a very frustrating experience."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Cons: "Flight cancelled"
Pros: "Not much! The flight was smooth and without event."
Cons: "Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines."
Pros: "I made it safely to my destinations and in a timely manner"
Cons: "The lack of space to breathe. Being herded like cattle to our seats."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Pros: "The flight was late octavius"
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Pros: "Everything was good"
Pros: "Got us on the flight and in the air fast."
Cons: "They had plane issues and then the flight was delayed and then they changed our gates."
Cons: "Flight was canceled. Had to rent a car and drive to make meeting."
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Cons: "It was delayed for about a half an hour. Other than that it was great"
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "After boarding and a 20 min wait seated we were told we had to leave the plane because of the broken something . It was fixed and we were off about two hours late. Fresno is a beautiful easy airport."
Cons: "Flight landed late. Had to rush to get on med plane"
Pros: "Flights left on time, landed early."
Pros: "too many gate changes and delays"
Pros: "Fast, easy"
Cons: "It was all good"
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Pros: "Friendly, helpful. Smiled. Great face for American Airlines. Especially the gate crew at Dallas for flight to Greenville SC"
Pros: "Nothing good"
Cons: "After several delays, my flight was scheduled to leave at midnight but the was abruptly canceled with no warning leaving me seriously stranded in Charlotte. Customer service after the cancellation was atrocious. They basically gave up on trying to help us get a hotel or a new flight. I finally took an Uber to my final destination. Worst travel day of my life."
Pros: "Boarding was smooth"
Cons: "It was fine"
Pros: "The pilot and staff were polite."
Cons: "What entertainment? No movie, no wi-fi, nothing. I didn't eat the food so I can't speak on that. But overall, this was one of the worst airlines I've flown. If I could have done it over, I'd have taken a train or bus."
Cons: "Horrible delays and many gate changes"
Pros: "Everything was great!"
Cons: "I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!"
Cons: "It was awesome. Nothing needed"
Pros: "There was nothing I liked. The plane was an hour late and nearly missed my connection."
Pros: "The flight attendant was very nice."
Cons: "The flight was delayed for a few hours, the plane was tiny and uncomfortable."
Pros: "Upbeat and attentive crew"
Cons: "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Pros: "Carole was excellent"
Pros: "All of it was good."
Pros: "Got in early and we were stuck on the runway for a bit. Good flight otherwise."
Pros: "Despite a slight delay in take off the flight landed on time; crew was friendly and efficient"
Cons: "Couldn't get a seat assignment until I arrived at the gate; boarding was slow and a little disorganized; seats are small"
Pros: "Everything went as planned."
Cons: "Better customer service."
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Cons: "I had to wait at the gate for over an hour. UA lost my bags and trying to get reimbursed was difficult. The agent who checked me in was very rude."
Pros: "Everything went well"
Pros: "Crew was nice."
Cons: "Delayed almost 2 hours."
Pros: "The flight attendant and getting to the location early!"
Cons: "United in general"
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "Crew was friendly"
Cons: "Small plane. 70 minute delay. No entertainment."
Cons: "Flight was delayed arriving to Greenville and was only informed 10 minutes before boarding in Newark. Flight was delayed another three hours leaving from Greenville. It's as if United books flights on a planned delay and they CANNOT DO THAT. My husband and I go on at least 11 trips a year and I will make sure that I pay extra to go on another airline that is reliable!!"
Cons: "The flight was delayed and rescheduled four times. The two guys working at the counter had no clue what was going on."
Cons: "SEATS WAS DIRTY WITH SOMEONES BLOOD, FLIGHT ATTENDANTS WERE RUDE AND NOT HELPFUL. DISCUSTING PLANE, TO TOP IT OFF WE WERE 2 HOURS LATE. HATED IT."
Pros: "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
Pros: "I liked that my flights were on time! We even arrived earlier."
Cons: "The woman when boarding the plane in Chicago was very rude. Crew is not friendly! We received one glass of soda, they do not give you the whole can and one small snack. In Delta they give you the whole can and they give you 3 snacks. If I have a choice I will not fly United again."
Pros: "See above... United is the worst airline out there!"
Cons: "Multiple delays labeled "operational delays" ended up "canceled due to weather" even though there was no weather anywhere sin the country at the time. Our plan was at the gate from the night before but they just didn't have crew to operate the planes."
Pros: "Both flights were early landing which was nice everything moved smoothly"
Cons: "I didn't have an assigned seat in the 22nd flight so when they called I asked about they said wait for ur flight to be called so I went and Sat back down til they called me by name so almost missed my flight because the communication with the staff needs improvements"
Pros: "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
Cons: "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
Pros: "They moved me to a seat right behind business class with more leg room I got a text message about the delay with reason and time. the airplane was new."
Cons: "We had a delay because of some other planes"
Pros: "I was too sick to wait in the airport between flights and my husband came up to Denver and picked. Me up."
Cons: "My first leg of flight was delayed two hours and my connecting flight was cancelled. Waiting in line for 3 hours with almost 100 people with NO intervention. This is a joke!"
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Cons: "same thing, just the ability to plug in headphones."
Pros: "Everyone was very friendly and a very smooth ride"
Cons: "Everything was excellent"
Pros: "Friendly crew. Very short flight so rating entertainment & food is not really relevant. 15 minutes in the air."
Pros: "Delayed for navigation issues and flight attendants weren't very friendly"
Cons: "See abow"
Cons: "Having to cancel my flight and book another."
Pros: "The crew was friendly."
Cons: "Boarding 3 times. Had to deplane two times because of maintenance. Sat on tarmac for an hour before deplaning the second time."
Cons: "Delayed for 5 hours, mechnanical issues, reboarding"
Cons: "I thought I was flying with Lufthansa Airline. I paid more because it's a good airline and services... I was surprised that they must of conctract it with United Airline. It's terrible to fly for eleven hours without your little individual tv sceen to select your own movies..... United really sucks!!!!!! I wish that you guys would of said something about connecting with United..... I was very disappointed!"
Pros: "The flight was really nice! The flight was good comfortable and relaxing. Went to sleep and I never sleep o flights."
Pros: "Boarding was a breeze. Seats were very comfortable"
Cons: "No snack served"
Pros: "Airline staff was very friendly."
Cons: "The temperature in the cabin was almost unbearably hot throughout the entire flight. And to give some perspective: I'm someone who is usually always cold on airplanes and typically not a fan of a/c. And I wore shorts & a t-shirt on the plane which I was nervous about doing because like I said, I'm always cold, but thank goodness I did for that flight."
Pros: "Easy process with no delays"
Cons: "delayed for 4hrs missed my transfer sleeping in SFO and my suitcase is in DFW. been traveling for 16hrs or so today fly out in another 6hrs. no food it's all closed. just a wonderful travel experience. sigh."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Pros: "Movies were ok."
Cons: "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
Pros: "Again this flight was under booked so there was plenty of room for people to sit where they wanted and be comfortable."
Cons: "My layover in DC was nearly non existent due to the flight from Detroit to DC was a bit delayed, but only by 30 mins at the very most. But what I did not like is that my electronic boarding pass I was using on my phone had become expired for some reason, saying my flight had already left the gate as SOON as I landed in DC, but the flight listings said my flight was on time. I then had to visit a customer service desk for them to check what was going on, to check my flight and print me my boarding pass, but they said "I need to hurry"... I JUST LANDED! I then had to hastily make my way to the other side of the terminal just to make the flight that I should have had just over an hour layover for. Was not happy!"
Airlines flying from Mallorca to South Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mallorca to South Carolina
Masks required on board, masks provided on flights from Mallorca to South Carolina
Social distancing seating
Middle seats unavailable to book on flights from Mallorca to South Carolina
Testing for antibodies, testing for symptoms for flights from Mallorca to South Carolina
Waiving of change fees. Search flexible flights from Mallorca to South Carolina