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Very lovely aircraft and crew. Seats were comfortable and the food was great and served swiftly. Delayed flight due to a passenger coming off the flight but overall a great experience

Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.

The rows of seats in economy class are seriously close to one another making eating and resting just about impossible - there is hardly any legroom. Anyone larger than average size would have an incredibly uncomfortable flight. I had to basically share my seat with the lady passenger next to me as she was too big to fit into her allotted seat.

Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.

I staff or crew they were very friendly and humbly, they done theirs service very well, I appreciate them and thank you to the company or Qatar 🇶🇦 Government for providing as good service in their flight ,once again, thank you 😊 🙏 😀 😉 👍

Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless

Lovely aircraft and I flight entertainment. Good leg room. Full flight crew struggled a bit

Food not good as good as last time flew with them

Seats very uncomfortable, impossible to sleep. Food average, bakery items not fresh. Pockets in seats not large enough to hold a book and a few other items. Cabin temperature too cold, even with blanket. Good selection of movies. Other than that 12 hours of torture!

It is an international flight so food, entertainment and blankets is minimum requirement. Also cleanliness was very poor.

I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.

1 hour delay meant missed my connecting flight and 1st day of holiday

Was so disappointing. Business class with no TV, uncomfortable seats. Had much higher expectations.

Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented

I am a larger than average person and in my opinion i don't think it's fair to allocate a window seat to anyone who is my size or larger, i was seated between 2 large passengers on a full aircraft. The guy in the window seat also occupied a portion of the middle seat (my seat) which made my experience of flying with etihad very cramped and uncomfortable, i was flying from Abu Dhabi to Bangkok. Had this been a airbus 380 it would have been better as the seats are larger but unfortunately it wasn't so i had to endure the 6+hrs unable to get any rest

The check-in has been the very best so far I didn't get to use my priority access which made me feel like a paid a higher price with no benefit for that I loved the food Very tasty and hot The staff friendliness, empathy could be better as it was not linear amongst the whole crew Otherwise, no complaints. I'd still fly again via Etihad Great prices despite the long 6h of waiting time

I had a terrible experience checking in at the airport for my flight. I booked my ticket initially through Kayak while it was promoted as a ticket that offers a carry on and 2 suit cases. (I have a screen shot as a proof of it) I selected it to buy three tickets and paid online. Couple of minutes later airfare assist which is the OTA offering the ticket called me saying My card declined. So I used a different card that went through. I was surprised that they increased the price ticket by a $167. They said the ticket no longer exists and because my card declined I had to buy a new one. So I did. The day my family and I were traveling I could not check in and when I went to the airport I was shocked to be told my ticket had no bags allowed and must pay $200 per bag for three people 6 bags mean I have to pay $1200. I called the travel agency as I feel I was scammed the confirmation didn’t say anything about the bags and they never told me the new ticket doesn’t not include any bag so they changed it after I selected it on your app without informing me. Very sneaky. The travel agency said they will reimburse me only for one bag person. Which means I still paid $600 I still feel very disappointed to pay such an expense. I have always used Kayak to buy my flight tickets and telling everyone how good your rates and app are however after this I feel I was mislead and paid more for something I should not have to. You allowing such an agency on your platform will surely hurt your reputation and level of integrity. I have all the proofs from the screen shot to the confirmation email from them, the or email offering to reimburse o e bag per person and the $1200 bag fees receipts that I paid on the desk. I must be refund the full amount and I look forward to your response.

The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.

1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight

Very very bad service very tight seats never ever flying with Etihad again

Incredible airline experience for many reasons. Only improvement, would be to have higher quality food, such as Organic and non-dairy food items. A number of us got sick. Thank you!

Aer Lingus App never showed the gate and the board did not update until very close to the time the gate was due to close. Both planes departed late but no announcement was made which would have saved a run for the gate.

I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you

Poor check-in experience in Manchester. Delayed boarding and check-in agent never explained how to transfer in NYC to JetBlue.

The seat pitch was a little tight for me, but I survived. There was a volatile, enraged passenger a couple of rows ahead of me and the cabin crew defused and resolved the situation calmly, quickly, and successfully.

I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.

I believe it was short flight in plane I understand not that much compared to other airlines but weighting for checkin was too long need extra person for checkin or Atleast someone to let the customer knows don’t worry someone will be here shortly.

Very polite and helpful staff. Jet blue…ok, but not as helpful!..

Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.

Very sad, couldn't stop crying. Was an hour delay in Ireland and when we got to Canada the flight was boarded and couldn't get on. Was the last flight of the day. Now in a hotel waiting on a stand by.I have to got o work, so I'll go first available while my son stays in the hotel til one's available

Had a lovely flight arrived 25 minutes early food was good staff we lovely.

I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience

Straight forward checking as long as you have completed every single detail online, prior to checking day. Efficient boarding, seating is ok for a two hour flight. Fulfilledour travel requirements from Manchester to Marseille.

I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one

ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.

I got denied boarding bevause they said they "ran out of seats on a plane"

Very unpleasant staff, disgusting service, ignoring requests, refusal to help

Late again rude staff at gate bullying passengers made us stand in the cold 3degrees for 40 mins before they let us board

Enjoyed our flight with Ryanair to Arrecife. Flight boarded pretty much on time, crew were welcoming and very good. Generally good for a frequent low cost flight, Seats could however have been more comfortable.

I wouldn't like to fly with them anymore, I don't like their service, you can hardly take carry-on luggage because they charge you for everything, you can't ask for a glass of water, and the flight attendant tells you that they don't have any, that you have to Paying 3 euros for a bottle of water horrible, I don't recommend it, and they don't have anything low cost, because the plane ticket may not be expensive but what they charge you later for the rest, the flight becomes more expensive, it's the only airline that I don't like it so far, and I traveled a lot.

Flight on time clean and good legroom, what more could you ask on a one hour flight

Lovely cabin crew. Prompt takeoff and early arrival in Pisa

There was a delay because they had to switch planes it wasn’t explained very well nor were there updates.

Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!

I’ve always flew with Ryan, but never again I’ll always fly with easyJet

There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.

Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience

Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.

The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.

Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.