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The crews are ok

The seats are not too comfortable

we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.

cramped seats, but that is cattle all over

cheap(?)

everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

At least water should have been free

Everything was perfect. The flight staff was incredible and I had everything I needed for a long flight. The food was absolutely fantastic

Every flight was on time and I sort of like the on line check in. The ground staff at LHR were exceptionally helpful and attentive to the needs of the passengers. I give them thumps up.

I pretty much liked everything about the flight.

Nothing.

1 1/2 hours after boarding the fligh was cancel. After rebooking we fly next day thrue Barcelona to Miami. In Miami i had to buy new thicket to Orlando and pay for luggage.(American did not accept ticket I received in Malaga) Finally I arrive in Orlando the third day of travel. Bozena P.

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

Nothing really

The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.

Got a good seat with good airline and flight left on time.

The flight from AMA to Dfw was cancelled . I was told in March , yet no one told us . We had to book that trip ourselves & pay for it out of pocket , even though it was supposed to be part of this flight . We called the airline trying to rebook that flight & was told they couldn't till the next day , yet we could go online & book it ourselves . Pretty poor way to run a business . If we hadn't gone online to check in the night before , we wouldn't have known about the cancellation till we showed up at the airport . Very disappointed with your service

The crew on this flight was great and there were lots of current movies to watch

Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure.

My Kosher meal never made it on-board. The cabin (and the airport) were way too cold

Everything best airline I've ever flown with great job

The crew were wonderful.

the flight crew was amazing and the confort level was very high with headphones, blankets and a great selection of movies which i highly enjoyed

Food. I got severe diarrhea about 8 hrs after lunch service and was up during the night dealing with it. That lunch was the only thing different im my diet it that day. Ba is a good airline but food safety and having food that might not spoil would be ideal

I don't like any thing

They were delayed And they didnt gave me hotel to sleep over And they changed the direction And they make my flight about 40 hours it was only 19 hours but they made it longer terrible airways

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it.

Friendly staff Food was great Constantly handing out water and drinks

Professionalism value of service

let me think....

The in-flight entertainment system wasn't working well, and the flight was fairly bumpy (obviously something the airline couldn't do anything about)