hours late -- pilot was late, load has to be reshifted -- long waiting time on the tarmac -- bad in every way
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons.
Pros: "On time"
Cons: "More seat room"
Cons: "Smooth flight. Left on time arrived on time."
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Cons: "The experience was excellent."
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "On time despite ground hold"
Cons: "Having flight attendants board with 4 bags and taking most storage"
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Cons: "A delay in take off"
Pros: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Cons: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Pros: "Courteous, friendly staff"
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Cons: "Just never enough leg room❗️"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Great service and Manchester is way better than flying to Boston"
Cons: "Your rating app doesn't have a N/A option"
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Pros: "Good crew good flight everything was grwat"
Cons: "Everything was good"
Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Cons: "No drink service And no free tv"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Pros: "The plane was clean and on-time"
Pros: "The loading and no hassle boarding"
Cons: "Nothing everything was smooth"
Pros: "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
Cons: "The crew was very helpful & pleasant."
Pros: "Plenty of leg space and crew was friendly"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "Love the cookie! Good crew."
Pros: "On time and early arrival."
Pros: "The service was good along with everything"
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "Everything was good"
Pros: "The blanket was nice. The crew was very friendly."
Pros: "Very professional employee! Well thought safety equipments"
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Cons: "4 hour delay"
Pros: "The crew was very nice and welcoming!"
Pros: "Everything is great"
Cons: "Turbulence was insane"
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "Leg room in economy plus. We were upgraded because of a seat assignment issue."
Cons: "No entertainment what-so-ever! And the wifi didn't work. Extremely warn/hot in the cabin from takeoff to landing and the blower didn't work."
Pros: "Never got there"
Cons: "Never got there"
Pros: "Comfort and service was right on target"
Pros: "Easiest boarding process I've ever had. Terrific!"
Cons: "No in flight entertainment, small cramped"
Cons: "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
Pros: "It canceled"
Cons: "It canceled"
Pros: "Boarding the plane was Good"
Pros: "The seating was surprisingly comfortable. There was plenty of leg room."
Cons: "Nowhere to store one's belongings in the seat I was assigned. It was difficult to get anything needed during the flight that was stored in the overhead (3 seats back)."
Cons: "That I was charged for the flight again or they wouldn't let me on the plane"
Cons: "Flight was delayed 3 hoursvwirh no explaination. Checked in early and was given a boarding pass with the wrong name on a flight to the wrong city. Hate agent in KW said she would call us up to rebook us on 1:06 flight and never did. Most passengers could not understand the flight attendants announcements. Very poor experience. Better from FLL to KW."
Pros: "Flight was on time"
Cons: "Better food would have made my night"
Pros: "Everything went well; great service on both flights"
Pros: "Crew was smiling very polite even though it was a crowded flight to FLL and back to EWR."
Cons: "There were not one but two dogs on the flight which I had an allergic reaction to. Thank goodness I travel with extra allergy medication in my purse. The owner of the dog in front of me keep insisting the dog was hypoallergenic. What matters is my reaction or the person who is allergic reaction to the dog's dander even if they claim it's a hypoallergenic dog. Once I had a severe reaction on a United flight and the cat was no where near me, but the air is circulating so I has to take benadryl. There should be some consideration for people who have health concerns without making the customer feel like we are a problem."
Cons: "Flight was delayed for 8 hours"
Pros: "The seat was super comfortable and the flight was really good. The crew were nice."
Cons: "They don’t even give you a glass of water... you have to buy everything! Not a fan of Spirit Airlines at all. This might be the last time a use them."
Pros: "Absolutely terrible customer service and process from Spirit."
Cons: "The boarding process, the attitude of the staff, the comfort of the plane..."
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Pros: "The attendant was the only reason I stayed on flight, very polite and nice."
Cons: "The surprise fees for luggage starts off this rant. It cost another $160.00 for three checked bags. More than I paid for a seat. Then the boarding was terrible, thru charge you for “priority 2” boarding which amazingly everyone is. The seats inside the plane don’t recline. $3.00 water??? Enough"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Cons: "Check-in line was long and late. Flight was delayed for that reason."
Cons: "The flight was delayed 3 times. Went from 7:55pm on 10/12 to 9am in 10/13 and the airline did not want to accommodate any Houston residence."
Pros: "I remember I used to fly with spirit and they were the worst airline. I can tell now they have changed a lot and they have improved in all ways. No delays"
Cons: "They should at least have water for the passengers. But in overall it was a pretty comfy flight."
Pros: "It was the most affordable alternative to fly to Dallas. It was a connecting flight and I had no problems catching my connecting flight. The crew was very nice and attentive. The boarding process was organized. The captain keeps you well informed about what to expect during the flight, which I found comforting since flying makes me anxious."
Cons: "There was no entertainment available. You need to take something with you (tablet, phone with music, books) Seats don’t recline."
Cons: "Delays and more delays. 3.5 hours delay boarding. Had us get on plane after first delay, then announced there was no crew and we had to get back off. Nothing is included. Carry on $55, soda or juice $3. Not comfortable. The plane sounded like it was about to fall apart when we landed. Worried for my flight home."
Cons: "The cleanliness and discomfort of the this plane were indescribable. Normal airline fees should be adjusted to reflect the kind of aircraft being flown. The seats on both or departure and arrival flights were no able to recline, forcing my husband to move to another seat because the seat in front of his was broken and falling back, basically crushing his knees. The stench of the airline and lavaratorh were offensive."
Pros: "We liked the on time and ahead of schedule flight, friendly staff, great piloting, and helpfull staff all around"
Cons: "We didnt like expensive carry on luggage, pay to switch seats, pay for water and coffee. Lots of paying.-seats do not lean back."
Cons: "Was not allowed to board my flight, had no checked bags only carryon, online check-in not working nor was check in kiosk, arrived 40min before flight but was forced to buy a new ticket. Did I miss my flight, no did the airline rep delay me and make me take the next flight out, yes. Did I pay for it, yes. Miserable experience."
Pros: "The fare made it affordable to travel. The Spirit website had great explanations!"
Cons: "The fare is great and the explanations of how it all works on the website is great, but difficult to get all you need in a bag of the required size."
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."
Cons: "No wifi , customer service"
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Cons: "Not a "discount" airline bc after paying for bags and everything else, $ is comparable to other airlines who actually take care of their customers. International flight w seats that are plastic and don't recline, no water, no tray table, no room. Delayed flight so missed connections and had to wait 5 hrs for the next flight. Unsympathetic staff. Terrible! Will never fly sprit again."
Pros: "Nothing. Dirty and bad service, too expensive. Awful."
Cons: "Everything. See above."
Pros: "AVOID THIS AIRLINE AT ALL COST HORRIBLE"
Cons: "EVERYTHING. EVERYONE ON THE PLANE AND THE AIRPORTS HAD NOTHING GOOD TO SAY ABOUT THIS AIRLINE"
Pros: "Crew were very friendly and capable."
Cons: "Middle seat too small, space too cramped, ridiculous small tray table. No entertainment, should have the option to give no stars."
Pros: "The airplane was new. Clean, friendly flight attendants."
Cons: "What a misleading airline carrier. Want to add a carry on bag? 40 bucks. Want a seat assignment? 15 bucks. Want a beverage? 3 bucks. And...I checked in, went through security, only to be told my gate was on the other side of the airport. Had to go through security again. And of course the flight was delayed over 2 hours. Every time I have used Spirit the on time arrival is horrible."
Cons: "On a 3 day trip I had a total of 9 hours in delays on 2 flights- and a canceled flight! They do not email or text you at all- not even the usual courtesy email most airlines send letting you know its almost time to fly, or check-in online. They never alert changes to flights. It's like they want you to miss the flight. Second time in 5 years booking with them and last time was just as bad. If you want to make your destinations on time- don't risk booking with Spirit."
Pros: "Fast boarding."
Cons: "Seats were uncomfortable and would've been nice to have a tv to watch."
Pros: "Good price. Staff and flight crew were courteous and efficient. This was my first time on this type of aircraft and what struck me was how wide the aisle was. It made moving around a lot easier. I found a row of open seats in the back, and the crew let me switch to that row and I was able to stretch out. That was nice."
Cons: "The seat comfort was ok for the first hour, after that I was cramping up and hurting a bit. A cross country flight would be a killer unless I switched to the good seats up front. I'm 65, so maybe that's part of the problem."
Pros: "Everything!! FLIGHT was perfect.."
Pros: "The boarding process was quick and efficient. The pilot was great."
Cons: "Extra charge for everything and I mean everything! I understand spirit is "unbundled" but paying $90 round trip for a small carry on + all the extra small charges I could have easily flown with a higher quality airline. The flights did not leave on time and the flight attendants, although polite did not give the same level of service as other airlines I fly with. And what is with the baby tray table? I almost laughed! I will not fly with spirit again...I'd rather stay home."
Cons: "I couldn't check in on line and the teller couldn't read my ticket number because the 1 looked like a capital I. She made me miss my flight by sending me to another counter where I had to wait in line. It cost me $100 and another day waiting for a different flight."
Pros: "Crew is friendly."
Cons: "Lacking in things that are actually not important for short flights, such as movies or food. It's cheap travel so it's ok!"
Pros: "The plane i flew on was new and clean. The staff was friendly and attentive. Didn't think it was a big deal that they don't provide a free 3 dollar snack and drink."
Pros: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "I was randomly selected by the airline to do an intensive screening. And when I was minutes late to my flight I had to reschedule for the next day. And now I have to take THREE flights just to get from Florida to Colorado today. Over the course of 13 hours. No help with a hotel and very little consideration. If you don't figure out how to take better care of your fliers in these situations. Then they won't ever fly with you again. Costing you more than it would have costed to help with a hotel. But it was nice flying with spirit when I did! Thanks! Never again."
Pros: "Delay , extra charges for everything. You under the impression "you got a good deal" at the end will all the extra charges for luggage, seat, on board , fees to check in on the counter, you can check in on line but is very difficult etc."
Pros: "Literally nothing. I mean, I guess the cold hard tile floors were shiny to sit in."
Cons: "They lied about volcanic ash to delay their flight because their crew was not ready to fly (they didn't have enough down time) meanwhile EVERY OTHER FLIGHT FLEW OUT. They would not give us a new flight. They would not give us food vouchers. No car rentals. No housing. We were stranded in a foreign country for 12 extra hours with NOTHING. On top of that they were rude, unhelpful, and after the 12 hour delay, DELAYED THE FLIGHT AGAIN. They would not help with anything. They simply blamed the "ash" that apparently didn't affect any other airline but Spirit. Never ever using them again."
Pros: "The crew was friendly. Our pilot was awesome, told jokes and had a great sense of humor. We left on time and arrived early. Would definitely fly Spirit again."
Cons: "Size limit for personal item is too small. I could have easily fit my "oversized" personal item under the seat in front of me."
Pros: "Flight was good, plane was well kept and clean! Overall a great experience."
Cons: "I know you try and save us money, which is greatly appreciated, but a bit more leg room can go a long way!"
Cons: "They nickle and dime you for an overall terrible service. I will NEVER use this airline again. I'd rather fly American Airlines. In order to do check in online, you have to register an account and the website was down when I was trying to check my flight information."
Pros: "Crew was good"
Cons: "Got to pay for even water..."
Cons: "I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Cons: "Horrible custmer service. There were not enough agents to assist all of the customers. The agents that were there were careless and slow. The flight was delayed 4 times. They nickel and dime you for everything making their cheap flight more expensive than traditional carriers."
Pros: "Nothing, i got informed the flight was cancelled 1 hour before the flight. They could not get me to take another flight at a later time. Had to pay extra for parking, hotel and food. I was jn stand by."
Pros: "It was an overall great experience. He flight was very smooth even for someone who is terrified of flying."
Pros: "The plane was clean, boarding was easy, and it was a cheap flight."
Cons: "You have to pay for everything. All bags even carry on bags have to be paid for, seats don't recline, no complimentary drink or snack."