Humm, I should have known that the seat I peaked on my flight from Inchon to Manila was designed for a toddler or very small person.
The staff hold my luggage to steel and exchange my stub, i was very disappointed.
Kayak along with airfare assay are attempting to steal my money. Charges are being pressed.
Customer service and attention to details. The food was good.
Felt like the oldest plane in Asiana Fleet. Screen was 5-6in only and no charging at all. Movie selection wasn't great.
The plane hasnt left im stuck in seatle still my flight has been grounded for almost 5 hours
The staffs are very accomodating!!! The foods are good!!! The entertainment from manila to incheon was miserable because we need to use our own cellphones or own ipads.
I had the most wonderful experience from CEB bag drop through deplaning. The staff, the aircraft, food, and cabin crew were all amazing. I want to give a kudos to Marky from Mactan Cebu's Asiana airport staff for his exceptional customer service and assistance.
FA were very great, plane was A350 new and clean
The crew attended to my needs and the foods served are delivious.
Tightest knee space ever experienced on any budget airline. Crew polite and efficient, take off and arrival on time. Surprised that they did not offer water on flight except as sales product. Questions about Food and entertainment not applicable since neither are offered.
At the boarding gate, Jeju airline accepted "carry on" bags for checking in for free due to the "limited cabin space". This is because most passengers were carrying multiple bags that exceed the size and weight limit for carry on items. Rather than inspecting carry-on bags at the counter and requiring excess bags to be checked in for a fee, they allowed freeloading at the boarding gate to to the detriment of those who paid the fee for checked bags. This is totally unfair.
As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
It was amazing with great service. But the seating could have been better if there was ample arm rest areas
Flight attendants did very well, they were all friendly and very helpful .
Everything is ok except the manner of transporting the people that includes me on a wheelchair. That was my first time cuz I was suffering from “sciatica “ and couldn’t walk well. Upon arrival at LAX it took me almost 3 hrs to get out of the airport bcuz of these wheelchairs procedures. If only I can manage to walk I should have done so OMG. Other than that so far everything is ok. THANK YOU.
The check in staff were fantastic. So so helpful and nice.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
Apart from a departure gate change, a good experience with professional, friendly staff.
Excellent service from check in/ bag drop counter staff to flight attendants. Food was great. Seats are nice. Excellent airline.
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
A shameful national carrier. Service has gone down from the highs of a decade before. You don’t feel the Filipino hospitality. It’s an aging fleet. Nil comfort, and I flew premium economy.
Terrible. Not to be trusted. I missed a flight from Manila due to 3+ hours in traffic to the airport. Customer service was rude and unhelpful. I booked a new flight. The cost was steep. And on my credit card online account, Cebu Pacific charged me for two tickets, yet I'm traveling alone, one person. They are impossible to reach and pathetic customer service. My credit card company is looking into it. NEVER, NEVER fly Cebu Pacific. They will rip you off. They don't care, they don't have to. Fly another airline in the Philippines.
Most passengers going to Dumaguete early are tourists who are some booked thier ferry online. Mine was wasted because of delays cause by waiting on runway before taking off and too long before they let us go down...I could still make it in time if they let us go down early. We are just there waiting to go down the plane for 10-15mins.
We were allowed to board early, seats were spacious and we arrived early.
I had excellent experienced flying with Cebu Pacific on my domestic flight. However, no food and beverage serve might be due to short travel time of 40 minutes.
flight cancelled.. booked through orbitz, yet orbitz won't handle refunds.. never use them again..
It arrived 18 minutes early. Attendant are good. For baording , they should improve especially carrying thru bus.
Super delayed. Delayed to get the bus, delayed to get off the bus, delayed to take off.
exceptionally good with the particular flight because no delay. hope that happens for every flight
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?
This flight was excellent in all ways if they could repeat it consistently they would grow immediately
Philippines AirAsia is never on-time flight, delayed 3 hours. Everything else was fine though.
Service it was good Lower airfare and discount for loyal customer
The flight was delayed by an hour . Traveling with 75 year old father was difficult and then when he asked for water he was asked to purchase :-) . Overall just an ok experience.
Premium seats should have legroom this one didn't have it. I had 2 free checked bag but I got charged for while it shows on my reservation
Terrible airline! This airline just ruined our family vacation due to a 12 hours delay as a result of their operational issues.
Over 6 hours delayed.. using philippine air fleet planes are beat up dirty and uncomfortable. Have been flying air asia for over 4 years from Manila to Tokyo and kansai as well as several local flights from Manila to Bacolod and Cebu.. 3 planes were down for maintenance and caused havoc.. need to invest in new fleet or seriously clean and upgrade the existing fleet. Will not be flying anymore until fixed. Several options out there now to choose from as air asia prices have skyrocketed.. no point in using them anymore . Severally upset passenger here. They can’t even manage the queuing of Zones for boarding as it’s a crab fest free for all now. No discipline and let the passengers in line to board just run into any lane possible.. and priority luggage?? Forget it I’ve paid for it for the last 6 flights and never got it first.. air asia has turned into a expensive joke.. use Cebu pacific or zip air now..
We had three flight delays before eventually taking off 3 hours late. Inflight service was very limited, but it was a relatively short flight. Luggage was delivered promptly.
Nice n easy ride but if they extent flight to El nido instead of Puerto Princesa so have not go go through 5 hrs of windy road
The check in process was horrible. We were not advised that a Visa was required. And during check in, we were told that it was only going to cost $8.00 but was actually $88.00. The female agent who checked me in last minute also gave me attitude and said to me, “galit ka pa ba?” Almost as if it were my fault thst I was frustrated. I work in the airline industry and work for a US carrier where we advise passengers if possible documents needed for travel. Not only was this female agents attitude rude and unprofessional, but she was acting as if she didn’t care about anything or whether or not I got in the flight. She kept insisting that “I wait for an email showing that my K-ETA was approved, but had I waited for an email, I would’ve missed my flight. I will never again fly on this carrier, even if they cost the cheapest, because my experience with the front line customer facing employees was horrible. Im also going to make sure I share this experience with family and friends via social media and word of mouth.
