Pros: "Delayed for more than half hour"
Cons: "More aircraft"
Cons: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Pros: "Crew member was nice"
Cons: "When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)"
Pros: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Pros: "The flight crew was helpful."
Cons: "Accommodation could have been better for those who had connecting flights. It messed up completely our working schedule. Very disappointing...."
Pros: "The crew and entertainment"
Cons: "The food was small and laughable"
Pros: "The food wasn’t bad, but Avianca used to give out more refreshments multiple times during the flight . Now they just give out water."
Cons: "More comfortable seat. Leg room was very limited compared to other airlines."
Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"
Pros: "Flat seat in business"
Cons: "2:30 hrs delay due to technical, not much info provided unless you ask , outdated movie list and entertainment"
Cons: "The flight was very bumpy & crew was not the nicest."
Pros: "The food"
Cons: "The personal"
Pros: "Love the food and the entertaining on board, FA are nice and helpful"
Pros: "Good airline and nice staff."
Cons: "There is no personal screen for individual entertainment."
Pros: "Boarding was efficient."
Cons: "Everything was good."
Pros: "Nothing"
Cons: "The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know"
Cons: "There was no communication by Avianca staff & crew regarding the flight delay. I had a 10:49pm flight from BOG to JFK. Apparently the flight was delayed until 2:00am. I did not get an email or text alert relating to the delay. When I checked in at 9:00pm, the counter agent did not alert me to the change in departure time. It wasn't until I looked at the Departure board in the Avianca lounge did I know of the 3+ hr. delay. When we finally boarded, at least the captain was kind enough to explain the reason for the delay - Avianca needed to change aircrafts, then the originally slated captain called in sick and his replacement had to wait out the required time off as he had just completed a long haul flight from Canada to Colombia. Great job running a company Avianca..."
Pros: "Everything"
Cons: "All was great"
Pros: "Leg space is great in avianca, the food is very good and awesome customer service. Hope this company never change their way to service Customers. Thank you Avianca"
Cons: "Called the flight attendant several times and never came. Several people got a sandwich at the end of the flight but not everyone"
Cons: "Terrible flight was delayed baggage was missing TVs didn’t work, bad customer service overall not a great experience."
Pros: "The crew was kind and helped with getting bags in the overhead bin."
Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."
Pros: "The seats were very comfortable with a fresh package of pillow/blanket and earphones waiting for us. A free meal, and snack. The take-off and landing were timely."
Cons: "The bathroom was the worst I have ever seen. Old urine splattered on the seat (it had to have been left uncleaned from an earlier flight). There was no soap, The floor as still wet from urine and tp was still there. I was disguisted. Also there were only one bathroom in the back of the plane, which must have been a way to get more available seats. If other airplanes take that tactic, I'll stop flying altogether."
Pros: "Nothing special airline"
Cons: "Poor quality for the price old plane"
Pros: "Everything"
Cons: "The food is just okay but at least they don’t make you pay for it"
Cons: "Plane was delayed by at least 2 hours fell asleep on airport floor"
Pros: "I enjoy Avianca unless I am flying out of bogota... friendly staff and economical."
Cons: "At many airports such as bogota there is always a REDICULOUS wait! Even if you pre checked in, you must wait 2 hours in a crazy line just to drop your luggage. 2 hours!! I have flown through bogota 10 times and the line is always over an hour long. This is insanity! I have visited 30 countries and never have experienced a mess like this. I hate flying Avianca out of bogota and will pick other airlines because of the crazy lines. I will fly into Latin America using Avianca but I will always use a separate airline to leave because of the mess."
Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."
Cons: "I am really upset because I never received my luggage and was told that I would have to get it delivered to my house. I didn't appreciate the fact that I wasn't told about my luggage not getting in the plane until I landed and went to claim my luggage."
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Pros: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"
Cons: "I have no negative reviews"
Pros: "Comfort Seats Service"
Cons: "Food"
Pros: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Cons: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Cons: "... I don't eat red meat ... ... the pasta was good but then the second snack was only egg sandwich and bacon.. I wish they had one with no bacon for the non meat eaters . I'm actually allergic to red meat . :("
Pros: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Pros: "Flight was comfortable, Airline had many movies to choose from, crew was comforting. Flights were on time."
Cons: "I know it's not the only airline but the food really was ok but not satisfying at all. My luck my seat the audio was somewhat defective but still mostly audible."
Cons: "The only thing on this specific flight was the plane temperature that was TOO cold."
Pros: "Food was good!"
Cons: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"
Pros: "Nice plane with good entertainment options"
Cons: "No collation in a 2h30 flight"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Pros: "Great choice of entertainment, individual screens"
Cons: "Disorganized boarding, supposedly there is an sequence of groups, but it was very poorly implemented"
Pros: "The flight over to Bogota from NYC was perfect. No complaints. I was raving about it."
Cons: "We sat on the runway and then returned to the gate, resulting in a 2 hour delay, due to a faulty smoke detector in the bathroom. There was a lack of communication about status. At one point, they shut the air. Several times they shut off and restarted the entertainment system. It would have helped if they went through the cabin with water or a snack. It was a long wait and we had no idea why..."
Pros: "Flight went smooth, crew was attentive"
Cons: "The seat's headphone jack was broken and it was difficult to recline. My seat numbers were changed on one flight and to other in the second part... Not expected"
Pros: "Everything was good"
Cons: "Little food"
Pros: "Very comfortable seats, good food, excellent service!"