Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Sweden
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Scores according to KAYAK customer reviews
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Terrific service."
Cons: "Everything was great."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "On time, staff, and overall service"
Cons: "No complaints"
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "Great service, free movies, nice crew."
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "I love and prefer most everything about Delta"
Cons: "Customer service outstanding, flight on time. Clean plane, but couldn't hear the captain announcements we were 30 minutes late arriving in Albany and our car rental office was closed!! We were there for my dads funeral didn't need that stress!!! That was terrible!!!"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "There delay"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Crew were friendly and understanding"
Cons: "Flight was delayed 4 times, didn't land in ATL until almost 4 a.m. Still was charged for bags and when I called in to reschedule so I could get another nights sleep they said next flight wasn't until 10 the next day and there was charge for that. Also my flight from ATL to Boston earlier that week was delayed 3x. Overall not impressed with this connection. Meanwhile another flight to Boston from ATL left and I was not notified or selected for this change."
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "everything was good"
Cons: "nobody mentioned how to get to connection gates ,so me and 2 more people followed everyone ,exited and missed our connection to Riga"
Cons: "Due to last minute and absurd changes made to my itinerary by Delta, i was not on this flight."
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "Customer service"
Pros: "Food & entertainment system"
Cons: "Tight seats"
Pros: "Layflat bed"
Cons: "Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future"
Cons: "Crew could have been more friendly."
Pros: "Every thing"
Pros: "Nothing. I guess the fact that I made it to Israel?"
Cons: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Pros: "The crew were all very polite and friendly."
Cons: "Nothing to complain about!"
Pros: "Boarding was on time and We arrived on time."
Cons: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Pros: "Loved the entertainment options!"
Cons: "The crew seemed to be pretty busy"
Pros: "Flight time and layover at connecting flight"
Cons: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"
Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."
Cons: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Cons: "The lost 3 of my bags"
Pros: "Excellent employees from check in desk to flight attendants"
Cons: "Food quality was medicore"
Pros: "Treated very poorly no hotel stay in the airport for 24 hour"
Cons: "There was no child meal dispite us ordering it."
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Pros: "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
Pros: "We didn't crash"
Cons: "Took too long. Build a transporter soon"
Pros: "The food was excellent."
Cons: "The middle seat was cramped."
Cons: "Very small space"
Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Pros: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
Pros: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Cons: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."
Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Cons: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pros: "Easy checking reasonable wait."
Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."
Pros: "I liked everything"
Pros: "Seats are spaced further apart than many other carriers"
Cons: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Pros: "Same as above"
Cons: "Boarding mess at Istanbul"
Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"
Cons: "Absulotely nothing."
Cons: "Rude stewardess"
Cons: "Bathroom very dirty with odors!"
Pros: "I like everything. Flight was so good."
Cons: "I like everything."
Pros: "Care and attention the flight attendance showed."
Pros: "Comfortable. Excellent service"
Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"
Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."
Cons: "Seating was terrible. My seat was broken."
Pros: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Cons: "Crsmp seating,"
Pros: "The in-flight service to Istanbul was good."
Cons: "Once we landed at Istanbul the wheelchair service was very poor. The person in-charge was rude,did not care to provide ride to bathroom or to buy water, There was no water or bathroom nearby. The flight to Amman was cancelled/delayed. First we were told it was cancelled and would be put up in a hotel, but on the way the wheelchair driver was asked to return to office and drop us at a gate. At this gate the departure time kept changing every hour or so without any plane at the gate, or staff. This lasted till next day about 3 PM. For this long period There was no water. The was no assistance to bathroom or food or water. All the passangers were upset. They organized and went to talk to the Airline personnel. They returned frustrated since none of the Airline staff knew anything."
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Cons: "Food poor going to Munich , legroom poor."
Pros: "Crew was excellent."
Pros: "Everything except the checking in process"
Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."
Cons: "You canceled my trip"
Pros: "The boarding process was well organized and fast."
Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Cons: "2 hours Delayed and operated by United ..."
Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."
Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"
Cons: "A bass blasting private event at the airport near Lufthansa gate"
Cons: "Seems like they want to nickel and dime you for everything now..."
Cons: "My baggage didn't come on time. I have to stay at the airport for additional 3h"
Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."
Cons: "The air on the plane was unable to be controlled."
Cons: "Wish we’d had a bit more legroom"
Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."
Pros: "new clean aircraft."
Cons: "no breakfast."
Pros: "On time"
Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."
Pros: "I'm so glad with all workers in the plane, excellent !!!"
Pros: "They were nice"
Cons: "They were good"
Pros: "The in flight crew was great"
Cons: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"
Pros: "On time"
Cons: "The food, kids friendly"
Cons: "Crew very rude unlikely Lufthansa"
Cons: "Lost my luggage ., not happy"
Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"
Cons: "Need free WiFi on international flights"
Cons: "bad weather, not your fault"
Pros: "Quick and easy in all aspects"
Pros: "Smooth flight"
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Pros: "Lufthansa always does an excellent job."
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Cons: "It was too cold on the plane."
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Cons: "I will never fly Lufthansa again anywhere"
Pros: "On time!!!!"
Pros: "I enjoyed the attentiveness of the staff"
Cons: "No issues."
Pros: "fast and friendly checkin, fast boarding, easy transmit"
Pros: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Cons: "Food could have been better"
Pros: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Cons: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Pros: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Cons: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Cons: "Boarding crew was nasty will never fly with you guys again"
Pros: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Pros: "Generally very pleasant flight"
Cons: "No complaints"
Pros: "The boarding process was short and quick. Entertainment choices were excellent."
Cons: "I was hoping for a more traditional Austrian meal but the food was just fine."
Pros: "Flight on time, and luggage was at destination. Crew OK"
Cons: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pros: "Efficient boarding, friendly crew, easy flight, on time arrival"
Pros: "Food, entertainment options, business class seats that lay flat"
Cons: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Pros: "All flights were on schedule"
Cons: "No place to put my feet. No foot room"
Pros: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pros: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pros: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Cons: "This was a great flying experience."
Pros: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Cons: "All was great."
Pros: "The service was superb!"
Cons: "The flight was too short."
Cons: "May bags didn't make the transfer and were sent on to me the following day."
Pros: "Arriving alive. Attentive service was a nice bonus."
Cons: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Cons: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Pros: "On time departure, friendly staff"
Cons: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Pros: "The service. Very attentive staff."
Cons: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Pros: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Cons: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Pros: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Pros: "easy boarding"
Cons: "bad seating. you previously provided a comfort kit but discontinued it."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Pros: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Cons: "Nothing - it was a great flight"
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Cons: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Pros: "The venue was overall ok"
Pros: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Cons: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Pros: "All flight members were servicing very pleasantly"
Pros: "The crew were very nice"
Cons: "Toilets could be cleaned more often"
Cons: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Cons: "I luked the atmosphire and the silence ."
Pros: "Their first class looked very comfy"
Pros: "everything on time, good selection of movies"
Cons: "the food....pretty bad"
Pros: "Never again with KAYAK. Sorry."
Cons: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Pros: "Wonderful experience"
Pros: "Everything went well other than what was served for breakfast."
Cons: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Pros: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Cons: "Did not make this connecton, was directed to Frankfurt"
Cons: "Seats in economy class were crammed with next to no leg room"
Pros: "Food, courtesy of flight attendants."
Cons: "Old plane. Very little space in chairs."
Pros: "Exiting the aircraft."
Cons: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Pros: "Free food, entertainment and wasnt full"
Cons: "Normal airline food.... what can you do I paid more in taxes and fees than the ticket. Seems wrong"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Usual faultless KLM experience"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "KLM staff is great"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Quick flight"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "kLM staff was great."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "They stole my money"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "Dutch sub titels would be nice."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "The staff and crew"
Pros: "Friendliest economy class service I've ever encountered."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "Staff, service"
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Airlines flying from Maryland to Sweden have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Sweden
Masks required on board, masks provided on flights from Maryland to Sweden
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Sweden
Testing for antibodies, testing for symptoms for flights from Maryland to Sweden
Waiving of change fees. Search flexible flights from Maryland to Sweden