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Read more about Delta
Pros: I honestly like the fact they load the plane from the back to front rows.
Cons: Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections.
Pros: Crew from Washington to Cancún were extremely rude
Pros: The crew was very attentive and had great personality. They anticipated any needs we had.
Pros: Quickly moving through the airport.
Cons: Take out old planes. It was really run down.
Pros: The plane was nice
Cons: I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations.
Pros: Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous.
Cons: Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart.
Pros: Crew was friendly.
Cons: Wish the seat was more comfortable. Landing was jittery and bumpy.
Pros: The flight attendant from IAD to MSP called Bernadette was wonderful!
Pros: The crew was wonderful, the food was great, the ride was wonderful.
Pros: Super comfortable seats. Lots of movie options.
Cons: Food was not very good
Pros: Flight was smooth, arrived early..crew was prompt and courteous.
Cons: Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm.
Pros: Crew and entertainment options were great.
Cons: Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable.
Pros: Standard Air France flight. My wife and I like the Airbus 380.
Cons: The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)
Pros: Fly attenden alwas with a beautiful smile
Pros: Nothing particularly stands out. I did arrive safely.
Cons: First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts.
Pros: Flight attendants were nice based on the situations beyond their control.
Cons: Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred.
Pros: Air crew was excellent
Pros: I like that I had a window seat with enough space to stretch my legs and look at the view.
Cons: I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight.
Pros: The chekc in person was very helpful.
Cons: The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request.
Pros: That I landed safely
Cons: 1st class was horrible.
Cons: I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again.
Pros: Great and friendly crew
Cons: baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)
Cons: Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this.
Pros: My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated
Cons: My original flight was canceled
Pros: Entertainment options
Cons: Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free".
Pros: i liked the aircraft and the fact that you could watch movies on your phone!
Cons: you couldn't hear the staff when they started boarding the plane
Cons: Delayed two hours
Cons: 3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies
Pros: Got to my placs
Cons: Lol put the two fattest people next to each other
Pros: Great flight attendant great people
Pros: Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew.
Pros: Flight went well and was smooth.
Pros: The fact that there were no snakes on this plane :-)
Cons: Same issue... there were no snakes on the plane :-/
Pros: Flight attendants and cookies. That's it.
Cons: We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline.
Pros: Great crew
Cons: There delay
Pros: The crews were very friendly and everything went as planned. It was a nice flight.
Cons: I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever.
Pros: The flight was smooth and the food selection was surprising delicious. The crew was very attentive.
Cons: The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category.
Pros: The staff
Cons: I used a regional certificate to upgrade; this wasn't 1st / biz class at all; the seats are just big clunky leather seats, no recline, no leg room. Really disappointing for a red eye flight across the US.
Pros: Everything was great
Cons: Nothing everything was fine
Cons: paying extra for leg room and checked bags
Pros: The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable.
Cons: Being scammed by the Chinese, China Southern
Pros: When you are delayed, there is not much to commend.
Cons: Delayed. That pretty well says it all.
Pros: Great staff , amazing dinner, and the entertainment screen size was best
Cons: Seats could be a little bigger
Cons: Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.
Cons: Food poor going to Munich , legroom poor.
Pros: the crew was good , seat was not so comfortable
Cons: seat need to be more soft for a trip during 8h //
Pros: Excellent seats, excellent and friendly service:)
Pros: Not enough restrooms the food was not the good mor
Cons: More choices for food seats not comfortable too narrow no space
Pros: Everything except the checking in process
Pros: the airplane was brand new. l really like it and the crew was nice.
Cons: The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not.
Pros: Yes, everything was great
Pros: The crew was very friendly and provided excellent service
Cons: The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable.
Cons: Fight could have been on time! It was over 45 minutes late, because of the crew
Pros: Efficient boarding, friendly crew, nice range of entertainment options.
Cons: An economy seat is an economy seat ....
Cons: Better food/choice-make it on time....and its quite cold in the plane-not sure why.
Cons: I was in the middle seat and my neighbor was a mentally challenged person who should not have travelled. She annoyed me the whole trip. Movie selection was very disappointing.
Pros: Touch screen is sharp and responsive.
Cons: Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style.
Cons: The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover.
Cons: The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified.
Pros: Greate service, good food, planty of legs room, everything on schedule and super comunication via email, text messeges!
Pros: Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class.
Pros: Underseat AC power and USB power was the highlight of the trip.
Cons: Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack.
Pros: I wasn't expecting free in-flight movies and meals, which were very welcome
Cons: After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed.
Pros: Impecable service. Even worth flying through FRA.
Cons: Nothing. Everything, as always, great. Keep it up.
Cons: This particular flight was delayed beyond reaching the next sep,so we have to rebook our flight threw Chicago in uncomfortable hurry.
Pros: Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!
Cons: Walked a very long way in Frankfurf airport to transfer to another flight.
Cons: Frankfurt Airport is awful! Finding how to go thru immigration and being sent to three different places. Trying to figure out how to get to baggage claim. And the. Sorting out trains into the city. Worse than Charles de Gaul and I thought that was the real rock bottom.
Pros: Food was great.
Cons: Entertainment was frustrating
Pros: Service was very good, flight was very smooth
Pros: Restful flight
Pros: The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive.
Cons: If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection.
Pros: The in flight crew was great
Cons: I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo.
Pros: The cabin crew was excellent all around, really made the experience a pleasure. Also very helpful when I couldn't locate my wallet as I was preparing to deplane, both in terms of helping me look and explaining what I could do if it didn't turn up (eventually it did, before I disembarked).
Cons: The seats, while relatively comfortable on their own, were really jammed in; it felt cramped even as a smaller adult. And the boarding process in Washington seemed to take a very long time.
Pros: they were on-time and we got from IAD to FRA in one piece.
Cons: you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for.
Pros: Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)
Pros: the two older female stewards spoke slow enough so I could understand. The customer service rep in the lobby was always friendly, knowlegeable and able to help me. For example, I did not know, when boarding, if we had to show our passports, but I asked him and we did not. I did not grasp the five levels of boarding he mentioned. I knew our group was not handicapped and we were economy, but I did not really know if we were group 4 or 5 to board.
Cons: There was one female steward who made me take my carry on bag from the upper deck and store it below my seat so another lady's much, much larger bag would fit. Her bag was so large, I can't believe it met the standards. On the other hand, this procedure may be the way things work out,for the good of everyone, but it came as a surprise to me. To accomplish the task, she even asked another female to move her carry on from the rack above her to another several rows down. This lady's hair was too big for such a small plane. She talked way too fast in the first monologue. The plane seemed cheap and the sub airline had an air outlet that would not turn off and leaked with water mist. There was an air conditioner that also had a water vapor leak overhead, which my son said was a 'strip' which he could not control. We were seating in the back row. We noticed the plane was operated by Mesa airlines and the plane was assembled in Brazil, giving me a feeling of excessive cost cutting. Also, the pilot had an accent that sort of added to the 'Brazil' thing that he was not a native English speaker. However, he had a good landing at Atlanta near midnight. I did not feel I was on a real 'United' Airlines flight.
Pros: Smooth flight
Pros: excellent dinner selection movies and on screen entertainment were great
Cons: 2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it
Pros: Everything was amazing Very pleased!
Cons: Good choice entertainment but system is slow to respond and crashed on a few occasions
Pros: Food was actually pretty good, and was plentiful. Comfortable seating.
Cons: I don't think my tv worked.
Pros: The flight was delayed two hours. I flew them 10 years ago and thought their seervice rivaled the Asian airlines. Now their service and seat comfort is near the cellar dwellars. The premium coach seat I paid extra for was the narrowest coach seat I have ever had the misfortune to sit in. I am a small man. 5'*8" 165lbs. The normal sized man next to me and I had to sit with our elbows pinned to our ribs. Eight hours of hell. I also had a totally irritating woman from syria behind me. She pushed and banged on my seat back the entire 8 hours. She had to have her loud mouth yapping most of the flight. That was the worse experience I have had flying. Also the attendents didnt care about me. I had to ask for tea. Had to ask three times as they were waalking off
Cons: The flight was delayed 2 hours. The seat was tiny , cramped and uncomfortable. I travel a lot. This is the first negative review I have written in 55 years of flying.
Pros: It got me to my destination. The onboard entertainment system was nice.
Cons: Boarding was chaotic. We were required to line up and have our cabin baggage measured in the sizing apparatus. Elite (*Gold) FF members were not told to board early and when I asked one agent she directed me to the general boarding lines; only the agent at desk told me to board with the First/Biz passengers. The food had no flavor at all.
Pros: Nothing to like since it was cancelled
Cons: This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked.
Pros: Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days.
Cons: I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight.
Cons: EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it.
Pros: Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress.
Pros: Everything else was fine.
Cons: I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled.
Pros: The ice cream dessert
Cons: Old fashioned entertainment systems where you can't choose when you want to watch something you have to start watching at the same time as everyone. Flight advertised as Lufthansa was United both ways, there is a big difference between the service in both. United makes you pay to choose your seat like a budget carrier so everyone is angry about the seat they're in. Won't be flying them again if possible!
Pros: We purchase extra leg room seats which turned out not to be available. The crew understood our frustration and upgraded us to premium economy. Many thanks!
Pros: Crew was great, on time flight, clean plane.
Cons: Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.
Pros: This Transavia Airlines is not good at all.
Cons: Many things cheaper does mean better.
Pros: Services is good .
Cons: Food can be better
Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
Pros: Great atmosphere, crew was excellent!
Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
Pros: Confort and kindness
Cons: It was too cold
Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
Pros: Great crew.
Cons: Ran out of business class meal. Substituted a Econ class.
Pros: Food was great, enjoyed watching videos, staff very profession and friendly.
Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.
Pros: The crew and the timing were ok
Cons: The seats were uncomfortable
Cons: Fix the damn KIOSKS at Vienna!
Pros: Seat was comfy and spacious for economy class
Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Cons: The plane was very hot
Cons: We had 4 hour delay causing a stop over at 3am. So yeah
Pros: Crew were great, food, entertainment, seat and everything else was great as well.
Pros: Once aboard the plane, all went well and I experienced excellent service from the cabin attendants.
Cons: The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!
Cons: Turn the lights on early making it hard to sleep
Pros: The constant smile conferred by flight attendants through the entire flight.
Cons: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.
Pros: Gaps between seats are very narrow.
Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.
Cons: old screens and entertainment system leg room to small
Pros: Crew was excellent -kind nice and very attentive
Cons: Entertainment went out mid flight. Had to be reset off 30 mins but cam back up
Pros: The flight was perfect! Great food,movies and I even got to sleep !
Cons: All was well!
Cons: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.
Pros: Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.
Cons: The movie options, as well as music and TV options were limited. There were no electrical outlets.
Cons: Food had only vegetarian choices. No charging place and ambiance was noisy
Pros: Food was excellent, service from staff was friendly, and entertainment options were great.
Cons: Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good.
Cons: Flight departed 35 minutes late
Pros: Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew.
Cons: Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts.
Cons: Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here.
Pros: I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.
Pros: Food was just fine, movie selection very good
Cons: Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)
Cons: They stole my money
Pros: In flight food was enjoyable
Pros: 787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
Pros: From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
Cons: The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
Pros: Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Cons: Why do the crew have to slam the overhead and catering compartments to get them to shut?
Pros: The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier
Cons: As above
Pros: KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful.
Cons: Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM
Cons: Did not get the luggage from connecting flight from Amsterdan to Basel
Pros: Seat space was good for a short flight, inclusive of free snack and drink.
Cons: Too much overoverhead luggage.
Pros: Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall
Cons: Cabin noise and air conditioning too cold, didn't sleep well
Pros: It was very comfortable
Cons: The crew was great
Pros: Captain was updating us with the delay status.
Cons: You have to be gold to get the priority boarding. In other countries I can do it with my silver status.
Cons: Short and sweet
Pros: The crew and the food were great!
Cons: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
Pros: Seats are comfortable on Business Class. Service is good
Cons: Constant delays specially from CDG! Poor cabin service specially on this flight.
Pros: I like the comfortable seats
Cons: Service lag a little
Cons: Entertainment worked sporadically
Pros: Crew was ok and servicial
Cons: Food and reception at door of boarding
Cons: Boarding clusterf...
Cons: Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta.
Pros: Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise.
Cons: Everything very good
Pros: The cue lines per zone are the most brilliant idea!
Cons: After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time.
Pros: crew was wonderful, great food, quick boarding
Cons: cant think of anything
Pros: The crew was friendly and always came around with water.
Cons: The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late.
Pros: Nice staff. Flight on time.
Cons: Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??
Pros: The crew was helpful and accommodating
Cons: The flight was delayed, missed connection, and lost baggage. Subpar.
Pros: Crew was very nice and the food was excellent.
Pros: FA kept bumping into my seat waking me up
Cons: Return the 777 to 9 across
Pros: Good food and service
Pros: 1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable.
Cons: 1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system
Cons: Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests.
Pros: The Air France service was ok. Got me to my destination on time and alive.
Cons: I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!
Cons: The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals.
Cons: Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia.
Cons: The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime.
Pros: The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean.
Cons: I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins.
Pros: Free snack and drinks. Good service.
Pros: Courteous crew
Pros: Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG.
Cons: Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude.
Cons: It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport
Pros: Nothing special
Cons: They start serving late the apperitif before taking off and take it back right after.
Pros: Nothing particular
Cons: Nothing particular
Pros: This is what happens when you get roped in by a low price.
Cons: Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!
Pros: The crew was Nice onboard But in the AirPort No Good at all..
Cons: People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring ..
Pros: 1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time
Cons: 1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin
Pros: No delays, service with a smile
Cons: Nothing to report.
Pros: All crew I interacted with was great, friendly, and helpful.
Cons: Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.
Pros: It was clean The crew was very kind Food was very good Flight was on time
Cons: Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use
Cons: Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday.
Pros: The food was good, the staff was very friendly and very nice,
Cons: The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours
Cons: Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport.
Pros: The food, the facilities, the seat, everything.
Cons: Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr
Pros: Ticket price
Cons: Long check in wait in Dubai. Food was shocking - inedible!
Pros: Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission.
Pros: Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again.
Cons: Seat did not recline as much as normal aircraft.
Airlines flying from Maryland to Wroclaw have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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