Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Andalusia
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Scores according to KAYAK customer reviews
Pros: "Nice folks"
Cons: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Cons: "Children children children....."
Cons: "Could've been on time"
Cons: "Terribly uncomfortable seat."
Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."
Cons: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."
Cons: "Palermo never ready for plane arrival"
Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pros: "After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience."
Pros: "Everything was perfect"
Pros: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Pros: "The staff upgraded me to business. It was a great wxperience"
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Cons: "Outdated plane."
Pros: "The planes are clean and relatively comfortable."
Cons: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Pros: "I thought the attendants were nice and that it was an easy, relaxing flight."
Pros: "On time; everyone friendly and helpful."
Cons: "I wasn't able to select seat before boarding"
Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"
Cons: "Staff not very friendly. Very small seat. Worn out plane."
Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"
Pros: "Everything !"
Pros: "Just another flight, nothing special."
Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Cons: "We were packed into the airplane like sardines!"
Pros: "Food was good. Seats were comfortable."
Cons: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."
Pros: "Friendly staff"
Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Pros: "No problems."
Cons: "Too narrow seats."
Pros: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Cons: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Pros: "Staff was very polite"
Cons: "Our flight got cancelled and it was slow rebooking very confusing"
Pros: "The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed"
Cons: "Communication was terrible."
Pros: "We had delays boarding and no one was there to explain why."
Cons: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."
Pros: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Pros: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Cons: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."
Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Pros: "That I was going to Florence."
Cons: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Cons: "late due to late arrival to Zurich, 45 min late."
Pros: "Decent food, smooth flight, good information from the cockpit regarding connecting flights"
Cons: "The arms on the plan do not fold up completely. This makes it hard to get comfortable on my 8 hour flight - particularly since the seat was open next to me and I could not stretch out"
Pros: "Nothing notable"
Cons: "The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again."
Pros: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"
Pros: "Great crew who were prompt with service and friendly!!"
Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Cons: "The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it."
Pros: "Nice support people"
Cons: "Temperature too warm No room Couldn’t get an upgrade"
Cons: "All of our luggage was lost and did not arrive in Prague"
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Pros: "Fabulous service"
Cons: "Not a thing"
Cons: "Passport control in Frankfurt was slow, very long linen under staffed"
Pros: "Great service and timeliness."
Cons: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Cons: "Flight was delayed"
Pros: "There were many movie choices."
Cons: "The plane was a bit warm."
Cons: "More movie choices and more music choices"
Pros: "Seating space was fair"
Cons: "Too hot"
Pros: "Staff, very good."
Cons: "Space for sitting and functioning. Flight monitor not functioning."
Pros: "Sandwiches seeved"
Cons: "Plane was 1/2 hr late due to computer issues"
Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."
Pros: "Everything was well organized and smooth"
Pros: "All good"
Cons: "Break between the 2 flights of mire than 6 hours."
Cons: "The list of movies was poor"
Pros: "loved the candy given to us when we left the plane"
Cons: "Too many announcements"
Pros: "On time"
Cons: "Nothing to mention"
Pros: "Beautiful new plane — supremely clean"
Pros: "It was great."
Cons: "As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000."
Pros: "The flight attendants were very nice and the service was excellent"
Pros: "Indian meal and movie options"
Pros: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Pros: "Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience."
Cons: "Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault."
Cons: "Stroller damaged by cargo people"
Pros: "New plane. Very nice."
Cons: "not much."
Pros: "On time, friendly crew, efficient connection."
Cons: "Food was below average - even considering discount tourist class seat."
Pros: "My booking and ticketing went very well Lufthansa was great"
Pros: "Made tight connection. Slept entire trip"
Pros: "All of the above"
Cons: "We were delayed for two. Hours"
Pros: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Cons: "Cramped boarding area."
Pros: "The cameras on the outside of the plan are fantastic!"
Pros: "comfort, crew"
Cons: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Pros: "Clarity of informations"
Cons: "Every thing"
Cons: "And packed in like rolled up silk undergarments."
Cons: "comfortable Seat"
Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Pros: "Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful"
Pros: "Great food, on time arrival"
Cons: "Seats are very tight."
Cons: "Adjusting the reading lights needs to be more straight forward. It is always hard to find out how to turn the lights off. I like to sleep on planes and every plane seems to be different."
Pros: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Cons: "Very small plane. No USB."
Pros: "Flight was fine...."
Cons: "....but departure wa delayed over an hour"
Pros: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Cons: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Pros: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Cons: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Cons: "Newer movies"
Cons: "No wifi"
Cons: "Uncomfortable seats."
Pros: "Seats ok. Crew very nice."
Cons: "Short flight but entertainment is always a nice thing to have"
Pros: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Cons: "Used backup plane. It had an older entertainment system."
Pros: "We rode economy. This was on par with other airlines. Plane was clean, Crew was good. On time. Actually seemed that the seats had a bit more room than the American Airlines planes."
Cons: "Cannot talk to a human. Check in was at a Luftansa kiosk. If an attendant at the Frankfurt airport had not showed us, there was no obvious way to guess how to check a bag or get a boarding pass. So if you do not speak German fluently, ask an attendant as soon as you get to the check in area, and save yourself some walking and time."
Pros: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Cons: "Seats itself uncomfortable for long flights. Boarding process could be better."
Pros: "Excellent leg room in first seat near emergency exit door"
Cons: "Seat was close to toilets so a lot of traffic"
Pros: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Cons: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."
Pros: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Pros: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Pros: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Cons: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Cons: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Cons: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Pros: "Seats were comfortable. Nice crew very friendly and attentive"
Cons: "No in flight entertainment, but nice overall flight. Would do it again"
Pros: "One crew member was particularly nice and personable."
Cons: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Pros: "Alot of room for legs, good hp service"
Cons: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Pros: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Pros: "Really good price, excellent service."
Cons: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Pros: "Good service, pleasant staff."
Cons: "Expensive rates on luggage"
Pros: "Internet not working. Horrible."
Pros: "Power in the seats!"
Cons: "That plane was so hot!"
Pros: "Scandinavian hospitality showed through all the way. Kind, sharp, attractive staff, prompt service."
Cons: "Space is always going to be something I don't like. Meanwhile most of the plane in 1st class sits wide open. Expand business class."
Pros: "Softest landing ever"
Cons: "Not much entertainment but a domestic flight"
Pros: "Cheap, more than basic, and comfortable. No major complains."
Cons: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Pros: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Pros: "Fast on fast off"
Cons: "We got moved twice and then to a middle seat. Why have checking at all?"
Pros: "Seat room good. Food very good. Flight attendants excellent."
Cons: "Nothing comes to mind at this time."
Pros: "The flight crew were very nice and helpful.."
Cons: "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Cons: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Pros: "Best food on an airplane I have ever had. Great service from the cabin crew."
Cons: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Pros: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Cons: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Pros: "The leg room. The great service and attitude."
Cons: "The food... needs to be improved, even if it means charging a fee."
Pros: "Flight was on time, boarding was efficient."
Cons: "No free snack? Come on. What is this, wizzair?"
Pros: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Cons: "Food was just okay, some beverages had to paid like in low cost flights"
Pros: "Too cramped"
Pros: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Cons: "To add some selection of the food"
Cons: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"
Pros: "Boarding was pretty much a free for all"
Cons: "The "business" class was closer to economy. Aside from being in the front rows and boarding earlier, the seats and legroom were the same. On top of that they lost my luggage"
Pros: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Cons: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."
Pros: "We left on time and arrived early. I got to check one free bag."
Cons: "Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one."
Cons: "Flight was cancelled, only indication i got before going to airport was from Kayak"
Pros: "Not full- middle seat in coach was empty. Newish 737-700, nice crew. Seats were reasonably comfortable with decent seat pitch."
Cons: "Meal (chicken) was inedible- and I am not fussy about airline food. The in-plane entertainment system is not activated (nor on my return flight), so they hand out i-pads with a very limited movie/TV show selection- one more piece of electronics to handle. Would have been difficult juggling, along with work computer, etc. if all seats were filled."
Pros: "Fast boarding"
Cons: "WiFi didn’t work"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "It was on time,!!!"
Cons: "Baggage claim number was wrong. They almost took my bag away"
Cons: "The chairs"
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Cons: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."
Cons: "No idea. I thought everything was good."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "We were told to board quickly so we could leave on time, boarded and sat for more than a half hour. The landing at Monterey was dreadful, hit hard first touchdown and then two more bounces."
Cons: "Only snacks available at 5am"
Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"
Cons: "4 hour mechanical delay and shitty communication"
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "Ease of boarding with the group numbers"
Pros: "Best landing I’ve experienced recently!"
Cons: "Too cold"
Cons: "Terrible turbulence"
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "Too many delays as usual"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "strategic boarding to avoid standing in the cold"
Cons: "WASNT ENOUGH ROOM FOR CARRY ONS"
Pros: "The plane is updated and very comfortable."
Cons: "The change in policy of the 1 bag under seat, caught me by surprise."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "Uneventful and on time"
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Was on time"
Cons: "Lots of time changes. 1 piece of luggage sent wrong destination."
Cons: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."
Cons: "Paid for extra legroom, got a seat that didn't recline :("
Cons: "No wifi or any video"
Pros: "smooth disembarking"
Cons: "30 mins delay"
Pros: "Got in an hour early. Booya."
Pros: "Everything went fine and was uneventful. For me, an uneventful travel day is a good travel day!"
Cons: "I dislike how early the entertainment system shuts off"
Pros: "The plane was new and beautiful"
Cons: "The attendants at the gate we're completely unhelpful. We had booked our tickets separately and we're attempting to get a seat together it took a very long time for the person to say no to us but he said he was helping us and then did that reprinting the same seats we had. He just didn't seem to care at all about anything that was going around."
Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Pros: "Not VERY overcrowded"
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "All good - with every aspect of the trip."
Pros: "On time"
Pros: "On time Easy and no issues"
Pros: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Cons: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."
Pros: "Fine flight once we were in the air."
Cons: "There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B."
Cons: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."
Pros: "Entertainment was ok, had holl rodarte options and good variety"
Cons: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Pros: "It was fine."
Cons: "Seats are a little crammed."
Pros: "So many movies!"
Pros: "seat empty next to me"
Cons: "food, flight attendants"
Pros: "Don’t feel fully informed of what is going on. Had overhead bin opened and seat reclined during takeoff."
Pros: "Al the devices provided"
Cons: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Pros: "It was a direct flight"
Cons: "Ticket had no info on baggage allowance. Got charged $55 for one piece. Website has glitches that would not save passport info. Flight attendant did nothing. Did not ask people to have their seats upright during landing. No food or even water for a 7 hour flight unless you pay. Seat uncomfortable. Horrible experience."
Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Pros: "Excellent crew and comfort during flight."
Cons: "Confusion at time of boarding."
Pros: "The movie/tv selection was extensive"
Cons: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Pros: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
Pros: "After fixing the mistake they gave us two adjacent seats on the plane."
Cons: "I came with a friend. At first we were given 2 boarding passes, both with my name. We continued to security where they found the problem. We had to go back to the check-in counter and they reprinted boarding passes. This time names correct but both for the same seat. Only after a long while they were able to fix it. The Iberia crew barely spoke English. Overall - made mistakes, wasted a lot of our time."
Pros: "Fast boarding, good entertainment and arrived early"
Cons: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Pros: "The Iberia crew person named Ms. TENORIO was excellent. As an American with disabilities, I felt safe, protected and assisted throughout the flight with my various requests and needs. The rest of the crew was also .efficient and pleasant. Finnair&Iberia are tops."
Cons: "Logan Airport in Boston, Terminal E was so upsetting. There was NOBODY to help me. I arrived early because I am disabled. There should be somebody there at all times. Very distressing-=- me in a wheel chaiir with 2 suitcases and ZERO assistance. I felt helpless and sad."
Pros: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."
Pros: "Nothing about the seating"
Cons: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."
Pros: "Everyone was very nice"
Cons: "Some more space"
Pros: "First flight ever where water or coffee we’re not offered. Good cart came out. Nothing offered. 3 attendants? To do what??"
Cons: "No beverage or food offered"
Cons: "Our seats was almost the last seat of all our flights, even we checked in very early."
Pros: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Pros: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Cons: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Pros: "At this moment only the entertaiment."
Cons: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."
Pros: "Decent flight"
Cons: "No snack, no drink, no entertainment - not the end of the world on a short flight, but they're categories you asked about"
Pros: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Cons: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Pros: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Cons: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Pros: "It was on time, very smooth flight. Price was great, bought last November, $365 round trip non stop"
Cons: "Seats too close together"
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Pros: "The flight was smooth."
Cons: "They were very unhelpful in flight changes and schedule changes. I was very disappointed in all the travel agents we spoke with. They were all very unhelpful except for one lady who helped change our reservations. I will not be flying Iberia, British Airways, or Americans airlines ever again. My experience was terrible."
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Pros: "The crew was great and the flight was great also. As the plane wasn't full, I was able to move my seat and have two seats which was lovely. Thank you"
Cons: "It was freezing on the plane. I had a jacket on and socks and used two of the blankets and was still cold. I also had tried to contact Iberia to order a special meal, but was not able to get through on the line even though I tried for several days. I also was not able to figure out how to order a meal on-line. I was disappointed with the choices of movies."
Pros: "Crew was nice."
Cons: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."
Cons: "Very pleased with overall service and hospitality"
Cons: "Flt attendants unnecessarily bossy."
Pros: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Cons: "See above"
Pros: "Staff, entertainment, food and the plane itself were all good."
Cons: "Leg room not great, but better than most planes."
Pros: "Flight was early to Madrid (i.e. shorter duration than planned)."
Cons: "Not enough discipline in the boarding process. No enforcement of the carry-on luggage policy. People were bringing on 3-4 small bags and taking all of the overhead space."
Pros: "Fast boarding, excellent entertainment, crew were friendly and helpful. Arrived 45 min early, which made the drive to downtown easy."
Cons: "Check in online was useless, still had to stand in line to check luggage. Food was ok, kind of mushy chicken, cold bread, and minuscule salad. Breakfast was a sad cold and dry ham and cheese croissant."
Pros: "Food, comfort, crew stand out. Check in very quick and efficient. Everyone helpful."
Cons: "Unable to get to connecting flight in time available - this itinerary should not be sold. wasted 4 hours in Madrid and my ride in Jerez wasted time also. Many people from my flight and others were in the same position."
Cons: "We paid $30 each way for extra legroom, but our seats did not provide it, and there were no empty seats available in the appropriate rows to correct the error. As happened before the airline pleaded a "change of aircraft" with no extra legroom seats. We were somewhat accommodated by being re-seated in the middle section with an empty seat between us, but this was not what we preferred or needed."
Pros: "My flight boarded easily, and left on time. The seats were comfortable, the food included a hot meal for dinner, and the entertainment available was varied. We even landed in Madrid a little early. Traveling is always trying, especially in coach. The Iberia experience was very pleasant."
Cons: "Nothing really stands out unless you want to make coach like 1st class for the same price"
Pros: "Speed of boarding and free wine!"
Cons: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."
Pros: "Comfortable, nice entertainment, very nice pilot"
Cons: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Airlines flying from Massachusetts to Andalusia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Andalusia
Masks required on board, masks provided on flights from Massachusetts to Andalusia
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Andalusia
Testing for antibodies, testing for symptoms for flights from Massachusetts to Andalusia
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