Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Corfu Island
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Scores according to KAYAK customer reviews
Pros: "Nice folks"
Cons: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Pros: "The crew was very accommodating"
Cons: "Entertainment system was old and with few choices"
Cons: "Children children children....."
Cons: "Could've been on time"
Cons: "Screens need update, mis functions on equipment"
Cons: "Wider seats,"
Cons: "Terribly uncomfortable seat."
Pros: "Seats very comfortable; real feather pillow! Everything was on time."
Cons: "Breakfast consisted only of sweet items -- I didn't touch it."
Cons: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"
Pros: "Crews was very good and helpful."
Cons: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."
Cons: "Difficult if not impossible to sleep in coach"
Pros: "Service god"
Cons: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Pros: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Cons: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."
Cons: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Pros: "On time arrival"
Cons: "Boston -Zurich, the most uncomfortable seat possible. I am 5’2 and I barely fit.... Seats are way more comfortable on European flights."
Cons: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."
Cons: "Palermo never ready for plane arrival"
Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pros: "Everything was perfect"
Pros: "The staff upgraded me to business. It was a great wxperience"
Pros: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Cons: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Cons: "Outdated plane."
Pros: "The planes are clean and relatively comfortable."
Cons: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Pros: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Pros: "On time; everyone friendly and helpful."
Cons: "I wasn't able to select seat before boarding"
Cons: "Staff not very friendly. Very small seat. Worn out plane."
Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"
Pros: "Everything !"
Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Cons: "We were packed into the airplane like sardines!"
Pros: "Food was good. Seats were comfortable."
Cons: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."
Pros: "Friendly staff"
Cons: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Pros: "No problems."
Pros: "The staff was courteous and pleasant"
Cons: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"
Pros: "Staff was friendly and accommodations were nice"
Cons: "Delayed flight and lost my luggage..."
Cons: "Communication was terrible."
Pros: "We had delays boarding and no one was there to explain why."
Cons: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."
Pros: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Pros: "Good entertainment"
Cons: "Seat was broken. No leg room. Really no room at all if person in front is reclined."
Cons: "late due to late arrival to Zurich, 45 min late."
Pros: "Arrived early, nice bus. Class lounges"
Cons: "Friendly flight attendants, more comfort . Better food. Faster service"
Cons: "The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it."
Pros: "Nice support people"
Cons: "Temperature too warm No room Couldn’t get an upgrade"
Cons: "All of our luggage was lost and did not arrive in Prague"
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Cons: "Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok"
Cons: "Passport control in Frankfurt was slow, very long linen under staffed"
Pros: "There were many movie choices."
Cons: "The plane was a bit warm."
Cons: "More movie choices and more music choices"
Pros: "Seating space was fair"
Cons: "Too hot"
Pros: "Sandwiches seeved"
Cons: "Plane was 1/2 hr late due to computer issues"
Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."
Pros: "Everything was well organized and smooth"
Cons: "Break between the 2 flights of mire than 6 hours."
Cons: "The list of movies was poor"
Pros: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Pros: "loved the candy given to us when we left the plane"
Cons: "Too many announcements"
Pros: "On time"
Cons: "Nothing to mention"
Pros: "Beautiful new plane — supremely clean"
Pros: "On time, punctual and efficient. Just what I would expect from Lufthansa."
Cons: "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."
Pros: "It was great."
Pros: "If you want to improve you need more staff to service massive numbers of travellers."
Cons: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Pros: "People. Food."
Pros: "Indian meal and movie options"
Pros: "First class was amazing."
Pros: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy."
Cons: "The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat."
Cons: "Stroller damaged by cargo people"
Pros: "There was nothing I liked. The walk was too long at Frankfurt"
Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Pros: "New plane. Very nice."
Cons: "not much."
Pros: "My booking and ticketing went very well Lufthansa was great"
Pros: "Good service. Multiple languages."
Cons: "Lights were on too much. No time to sleep."
Cons: "More variety in entertainment would be good;"
Cons: "Crew's attitude is awful, they need to learn how to provide service."
Pros: "All of the above"
Cons: "We were delayed for two. Hours"
Pros: "The cameras on the outside of the plan are fantastic!"
Pros: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Cons: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Pros: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean."
Cons: "The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich"
Pros: "Planes were new. Delayed flights but caught up by staff."
Cons: "Food was terrible. Check in process chaotic. Service was fair."
Pros: "Excellent service....very comfortable."
Pros: "Clarity of informations"
Cons: "Every thing"
Cons: "And packed in like rolled up silk undergarments."
Cons: "comfortable Seat"
Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Pros: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Pros: "The entertainment system had many 1st run films, my 8 hour flight was filled with great movies"
Cons: "The economy seating was quite cramped, however, you get what you pay for, I could have upgraded to the glorious Economy plus, perhaps next time I will!"
Pros: "The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things"
Cons: "Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good."
Cons: "Sorry the attitude to help people after a cancelled flight is sucks,"
Pros: "Seamless boarding and seat upgrade to economy premium."
Pros: "The people from British airways were incredibly helpful."
Cons: "British airways pushed the flight time which made the original connection flight from Heathrow impossible. They notified justfly the company who we used to book the flight and told them the reservation would be cancelled. Only justfly never did something about that. They did not notify us about any changes and when we arrived at the airport the lady at the counter told us we don't have a reservation even though justfly happily took our money. If it weren't for the BA staff who rebooked is through Air France we probably wouldn't have made it."
Cons: "3+ hours late"
Pros: "BA lounge at Boston Airport"
Cons: "Departure delayed more than 2 hours"
Cons: "We never got there."
Cons: "Flight delayed"
Cons: "Too many delays"
Pros: "Ease of boarding"
Pros: "Terrible food. The food will actually make you sick."
Cons: "Charge extra for food but provide food that will not make you sick."
Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"
Pros: "Entertainment on board"
Cons: "Late. No other flights to Milan for 12 plus hours. Rerouted to a different airport. Rental car at Mxp so have to taxi back and forth. Missed tours etc. no apparent reason for being late. Weather was fine."
Pros: "6 hours, no audio port to listen to movies or music or news, poor food “Mechanical” steward service"
Pros: "Checking in efficient, lounge comfortable"
Cons: "Average service. Crew not very interested."
Pros: "Great crew"
Cons: "Old entertainment system"
Pros: "Airline accommodated the delay with free room and meal voucher."
Cons: "Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems."
Pros: "the meal, the aircraft, the friendliness of the flight crew, the on time departure and arrival."
Pros: "The BA crew on both my flights from BOS to Prague were much more engaged and friendly"
Cons: "Crew Customer sevice"
Pros: "Food, seats pretty good , movies offered some good choices much better than US carriers"
Cons: "Heathrow airport at 4:30 AM not fun at all"
Cons: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."
Cons: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Pros: "Ticket price"
Cons: "It's third time British airways lost our baggage. Come on BA, you can do better than this!"
Cons: "Had a horrible time reserving a seat ( willing to pay) because the confirmation number changed and I was not informed. Took several calls to BA, a trip to the airport and an act of god to finally mange it. Was very stressful."
Cons: "Headphone jack was broken and due to an issue at baggage check in Boston I stood in line of less than 30 people for 2 hours and almost missed my flight."
Pros: "I always try to fly British Airways whenever possible."
Pros: "First international flight. In flight entertainment was fantastic, plenty of new movie titles to view along with music, all complimentary. Staff was hospitable and frequently came by to reduce lighting and offer food and refreshments. I’m about 6’3” so my only complaint was no room in the middle seat but otherwise it was ok. I made it work."
Cons: "Not enough room between the rows for me to adequately stretch my legs out."
Pros: "Great Service"
Cons: "Check in"
Cons: "Overall was excellent"
Cons: "the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy"
Cons: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"
Cons: "I was told this was a Finair flight and never received an email or phone call that it was changed to American Airlines. We stood at Finair check in line until the idiots there put up signs for Quatar. Typical American Airlines confusion, similar to past experiences."
Pros: "crew was very welcoming which made our journey very comfortable"
Pros: "Everything! Best airline ever."
Pros: "The entertainment controls give many options which is nice to help pass the time."
Cons: "The attendants were not as helpful as I thought they should have been and actually were a bit unpleasant."
Pros: "The crew was excellent and very professional, the flight was on time and the meal service was decent"
Cons: "The equipment was American Airlines and was seriously outdated, the ife was not on every seat and the seats themselves were horrible"
Pros: "On time"
Pros: "Great service"
Pros: "Food ok"
Cons: "Couldn't get seat to go flat. Not the only seat with this problem. Seat too narrow in business. No place to put stuff conveniently. Kind of miserable on this A780. Or whatever the big plane is called."
Pros: "Entertainment, timely boarding"
Cons: "Delayed landing, one or the attendants was very rude"
Pros: "The premium economy made for a much more comfort and enjoyable experience."
Cons: "Lost luggage"
Pros: "Live counters for dinner Boarding directly from lounge"
Cons: "I recommend that you not affiliate with Webjet. I will never make a reservation through them. Everyone at Webjet is from India with strong accent. Always put on hold to ask supervisor to make any change. Took 4 phone calls , many emails and hours on the phone to finally cancel a flight."
Pros: "Ear phones for those of us who did not bring any. Having a meal and drink available and at no extra cost."
Cons: "Not knowing if I could get an extra drink after the food was served, would have been helpful. Snacks of chips, pretzels would be tasty. Offering more water or a larger container offered would help. Explaining how u have to get to the next terminal would help. Having to go to many shuttles is confusing."
Pros: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Cons: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"
Pros: "I liked the fact that the crew got out of he way when I went to the bathroom."
Cons: "The boarding process was chaotic, everyone ran to board and it wasn't clear who could board when, there was no wifi on the plane, the "screens in the headrest" were not functioning, and the ones that were were SO OLD that you could see the lines on the screen where you were supposed to touch, entertainment was terrible, and we sat on the runway for over three hours because "the left engine wasnt starting" only to discover two hours later that a latch was frozen which is why it didn't start, so they defrosted it and then we flew. WTF?!"
Cons: "I require wheelchair assistance .. There was only one person servicing the entire group of people To bring us to the connecting flight as a result it took us way longer to get to our connecting flight and we all ended up missing it. I had to spend over 12 hours in London .. Which was very uncomfortable and tiring for me considering my poor health, the previous 8 HR flight from Boston-London and the upcoming 9 hour london-Mumbai."
Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."
Pros: "service in general"
Cons: "no covid separation at seats"
Pros: "The crew was super nice and the seat was great"
Cons: "For the price i got the ticket i couldn't asked for more. Thanks a Million"
Cons: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Pros: "Great crew n comfort."
Cons: "Don’t loose the luggage"
Pros: "Get down"
Cons: "Everything and the crew more friendly."
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Pros: "Efficient and very nice crew"
Cons: "90 minutes delay for departure from Brussels to Washington..."
Pros: "The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us."
Cons: "Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help."
Pros: "Good priority boarding"
Cons: "The boarding system blocked all twenty U.S. passport holders from boarding the plane. I argued with the gate agent who was defiantly stupid. Never again for this airline for any of us."
Pros: "Entertainment choices"
Pros: "Everything apart from the punctuality"
Cons: "Delayed by an hour"
Pros: "The rest was ok"
Cons: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Pros: "I liked the organization and service"
Pros: "Overall good flight, get what you pay for."
Cons: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Cons: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Pros: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Cons: "Plane seem a bit old lights would flicker randomly."
Pros: "Ease of boarding, reasonably comfortable seats on a short flight."
Cons: "No liquids (soda, coffee, water) offered."
Cons: "You have to pay for any drink and snacks in flight"
Pros: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Cons: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Pros: "It actually tasted great!"
Cons: "Movie selection was weak."
Pros: "Punctual, clean plane, friendly service"
Cons: "Everything was as expected. Full flight!"
Cons: "Service for my mom was great!"
Cons: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Pros: "I enjoyed everything but"
Cons: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"
Cons: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Cons: "Boarding was unorganized. Halfway through the flight, the cabin smells like sweat everywhere."
Pros: "Be on time"
Cons: "Food, no comfort, movies and music boring"
Pros: "No frills quick boarding and helpful attendants, great English. Don't spill drinks on you unlike certain airlines (looking at you Air France) Decent in-flight entertainment system and comfortable plane (well, as far as you can get in an economy) Basically everything related to the actual flight was great."
Cons: "The fish entree was oversalted, but maybe that's how they eat fish in Belgium. In general airplane food took a huge nosedive in the last 10 years, so I'm not surprised."
Cons: "The plane was changed and I was given a new seat on the last row without a window. When I complained I was told to move to a middle seat somewhere. In terms of service SN is like a low cost carrier. None."
Cons: "Completely chaotic service."
Pros: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Cons: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."
Pros: "Alles goed"
Cons: "The delay (due to weather) that caused me to miss the connection."
Cons: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Pros: "The plane was clean and on time."
Cons: "They charged for water! I couldn't get regular water on the plane. I had spent down all my euro, so I didn't have the 3 euro for a bottle of water. They would not accept American money either. After a while, I had to take a medication and needed water so went to one of the crew in his station to ask for it, explaining the situation. He gave me some water, but pretty much shamed me in the process. He was saying it was hard for the crew to have to charge, but they were made to do it now, and what would it look like if other passengers saw him giving me the water and not charging?! OMG!"
Pros: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"
Pros: "I flew on United, not Brussels, on this leg, too."
Pros: "Crew was outstanding"
Cons: "Bathroom got gross"
Cons: "Baggage handling"
Pros: "Friendly crew, good food"
Cons: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Pros: "Liked flight home arrived early luggage on belt quickly fragile parcel looked after and loads of leg room on airbus"
Cons: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Cons: "I didn´t like arriving to Sevilla with no luggage and no explanation of its whereabouts. I appreciate finally getting it 4 days later but I was not happy about me having to spend time and money going back to the airport to get it myself since your company was unable to deliver it to me. I expect full compensation"
Pros: "Quick and easy boarding, surprisingly good food and entertainment content provided."
Cons: "Not crew weren't very helpful, some were more polite than others. A little cramped in terms of seats."
Cons: "They charged us for coffee and drinks."
Pros: "I liked that my seat was by the window and I saw the most beautiful sky in my life! And the seat next to me was empty so I was able to stretch my legs and even lay down to sleep. The crew was very attentive and knowledgeable. Food was very good, I was just glad that I was fed."
Cons: "The only thing I didn't like is that turbine was blocking my view but I wasn't a big of a deal at all. I was just happy that all that long flight I was sitting by the window and was able to see the sunrise."
Pros: "Overall plesant."
Cons: "No snack not even a peanut. Transfer was stressful walk bus more walking customs control and very tight schedule."
Pros: "From the beginning of the flight, the bathrooms were a mess"
Airlines flying from Massachusetts to Corfu Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Corfu Island
Masks required on board, masks provided on flights from Massachusetts to Corfu Island
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Corfu Island
Testing for antibodies, testing for symptoms for flights from Massachusetts to Corfu Island
Waiving of change fees. Search flexible flights from Massachusetts to Corfu Island