Find cheap flights from Massachusetts to Montreal Trudeau Airport

Cons: "Not delayed"

Pros: "this is the airline"

Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"

Pros: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Cons: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."

Cons: "Better allergy aware food."

Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."

Pros: "N/a"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"

Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."

Pros: "room and services"
Cons: "can't think of anything"

Pros: "We left early"

Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"

Pros: "wonderfu crew... very helpul`"
Cons: ".."

Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."

Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."

Pros: "Easy and quick"
Cons: "No complaints"

Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."

Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."

Pros: "We didn’t order food and there was no online entertainment"

Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "The overall flight was good."

Cons: "Jet airways sucks"

Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."

Pros: "Great crew and passengers"

Pros: "Entertainment offered, USB charging options."
Cons: "Too much food offered."

Pros: "Within Europe KLM short flights are very good. They give you a snack and something to drink without charge."
Cons: "Seats,are a little tight but like most other airlines."

Pros: "Nothing."
Cons: "Reservation. Checkin. Seating. Flight."

Pros: "It was a really good flight minor turbulence towards the end. Flight was on time, smooth flight. NO tvs on this one."
Cons: "I wish they had more snacks like JetBlue but all was fine. TVs on every plane would be nice."

Cons: "The process of checking was very poor. One line was serving all of the Delta flights. Agents were very slow. Even when they started to serve my flight with priority still no impruvment. The agent who served me was so lost that he could not find the page with my picture and name in my passport!!!"

Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"

Pros: "On time, leg room, entertainment, service."
Cons: "N/A"

Pros: "Overall flight was nice, but almost miss my flight!"
Cons: "Almost miss my flight due to Delta being short staffed at the ticket counter in the early am. Had a small issue to validate my passport in the automated cheek-in botths and waited over an hour to get them to personally validate. terrible experience. There were several of us with the same problem. I chose Delta given their prestige for great customer service, but they definitely need to do something about some of the folks at Logan's terminal."

Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"

Cons: "Seats don't have wings to rest your head on. The distance to the seat in front of me was of course way too small making it nearly impossible to use my computer."

Pros: "Smooth flying"
Cons: "The entertainment units were terrible. Touch screens effectively impossible to operate in this 737-800."

Cons: "I left my wallet on this flight. It was extremely frustrating that I was unable to speak to a live person to find out if the wallet had been recovered. I filled out the form online and now have to wait 2 to 3 weeks!"

Pros: "Boarding was efficient and easy. For the first time on any airline, the crew was over-the-top friendly and my special meal request was excellent."

Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."

Pros: "I liked nothing, because the flight was 4hrs late and had 20 on standby."
Cons: "4hrs late, 20 on standby, missed connection, had to travel a day later and spent 14hrs in the airport."

Cons: "I'm just glad that we got to the airport 2 1/2 hours early because we needed it. We had to check a dog so we had to go through the special needs line, they had 2 out of 20 of ticket lines open. My wife also needs a wheelchair and after 45 minutes of standing in line, I spoke to one of the idiots that are supposed to be there to help and he went and got a wheelchair which I had to push my wife in the wheelchair through the zig zag line with 2 large suit cases and a dog. It took us an hour and a half to get tickets and then they called for someone to push the wheelchair and we where told to wait for them there. We waited for 10 minutes for someone to come but no one came so I started pushing her towards the Sercurity check line and finally someone came to push her and he stayed on his phone the entire time. When my wife got to the point where she needed to walk through the metal detector she was having a little trouble getting out of the chair so they told her to just stay in the chair and they would push her through in the wheelchair. When she got through, they almost strip searched her and patted her down like she was a criminal. That took another 25 minutes!!! They the guy pushed her to our gate and insisted on taking the chair back with him, so 5 minutes later they asked if it was anyone who needed assistance getting on the plane. I went up and told them that my wife needed a chair to get on the plane so they had to call and get another chair which took another 10 minutes and finally we got on the plane. It took us 2 hours and 15 minutes to get a ticket and go through Sercurity!!!! Very very very unprofessional!!!"

Cons: "Free streaming movies on WiFi did not work (the system was broken on this aircraft according to the customer support). We had 3 people flying together but did not get the seats assigned in one place. Yes, we did not pay extra for confirmed seats but since we were buying 3 tickets I think 3 seats close to each other (if not in one row) should be expected."

Cons: "make me sleep in the airport unexceptedly"

Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "Why did my seat assignment have to be done at gate. I booked early and had picked a seat on eac flight."

Pros: "The staff was pleasant and very caring. I traveled with my sister who was in a wheel chair due to he ability to walk long distance and they were just outstanding. And I want to Praise Delta for their understanding and most caring and assistance in assisting me on changing of my return flight due to my husband had a stroke on Thanksgiving Day. I was able to leave out on Friday (11-27-2014) with no problem."

Pros: "everything was pretty calm and copacetic. boarding was easy, plane was clean. i was assigned a seat at the gate and got a seat with extra leg room, which was nice. we left more or less on time and got in just about 15 minutes late. i slept the whole time so i have no idea if they told us we'd be a little bit late. overall, pretty painless."

Pros: "We arrived at the destination on time, all staff were friendly and provided good service."
Cons: "Left a little late, but the captain made up rime in the air."

Pros: "Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ."
Cons: "New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky."

Pros: "the location was perfect, i was able to walk to downtown and other tourist attractions"
Cons: "it was too expensive"

Cons: "Interior noise from plane is annoying"

Pros: "I appreciated how the staff took me in a wheet-chair all the way to the customs and waited with me while they checked me out. they were courteous, kind and genuine.Very refreshing in this day and age. God Bless all the staff at Porter Air Lines. thank you so very very much, Barbara Ann MacMahon-Firestone, Toronto,Ontario."

Cons: "3 houra delays and no storm!"

Pros: "the flight itself was good. the price was also good."
Cons: "delay of 1hour for both flights."

Pros: "Easy. Relaxed. Cheap. Great!"

Pros: "Loved the Terra chips. Also the price!"
Cons: "Why did I have to take my headphones off during takeoff and descent? No other airline I’ve ridden has had that policy."

Pros: "Lounge Snacks"

Pros: "complimentary wine and beer!"
Cons: "delays, delays, delays!!!! Billy Bishop's - no place to sit!!!!"

Cons: "Disorganized lounge and very late updates on flight that was 90 minutes late."

Pros: "That is lands clise to town"
Cons: "Lateness on runway for a long time before parking at gate Not pleasant experience My first tome On top of an hour late leaving with no announcements at the terminal Luggage was wet arriving as well All together not a fun day"

Cons: "Started with long delay instantly. After waiting in line to rebook my connecting flight which was missed because of daly I was given a boarding pas with the wrong name on it. I had to leave security line and go back to the counter. I was told it was no big deal and these things happen. After waiting a couple of hours for my next flight I was told my boarding pass had the wrong flight number on it. So once again I had to leave the boarding area to get the matter taken care of. It was a very frustrating experience."

Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The waiting area which offers complementary snacks and beverages is more comfortable than the one in the US with very comfortable chairs and outlets with USB to charge your phones, computers...It would be great if the US airlines copy their ideas."
Cons: "None."

Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The crew were very friendly."
Cons: "None"

Pros: "All is well"

Pros: "Travel was seamless Flights were surprisingly punctual Staff was friendly and planes are comfy for short flights - Lounge is the best ! definitely the highlight of flying porter. They stand behind their slogan... " Flying Refined ""

Pros: "Travel was seamless Flights were surprisingly punctual Staff was friendly and planes are comfy for short flights - Lounge is the best ! definitely the highlight of flying porter. They stand behind their slogan... " Flying Refined ""

Pros: "The service was usual, of good quality"
Cons: "I paid for the first row seat and got row 10 and the agent said I did not pay the difference. You can check my ticket"

Cons: "Flight delayed. Seems to happen often with Porter...for some reason."

Pros: "- frequency of shuttle - free wifi - free refreshments at the airport and on board - friendly check in staff - short line ups - quick customs process"

Pros: "service"
Cons: "food"

Pros: "The snacks provided were really great"

Pros: "The carry-on space was too small. My flight leaving Toronto was delayed one hour. I enjoyed the free coffee and cookies at the airport."

Pros: "I enjoyed the hospitality experienced. It stood out to me and I fly 3x/ month. In addition, I liked the lounge area was comfortable."
Cons: "It was crowded in Lounge area, so it was difficult to hear updates on flights/ gates."

Pros: "The waiting room was like a lounge. So relaxing. The plane was the quietest turbo prop. Excellent service for such short flight. Best price of all. First time with Porter but not the last!"
Cons: "I never thought I would say that from an airplane travel. It was too short! Hahahahah"

Pros: "Get service, great food and drinking"
Cons: "I was in seat 17D. Thankful thank it was a window but the floor under my right foot had a popup that I had lift my foot ontop of to sit with my legs spread a normal distance"

Pros: "Lounge had complimentary beverages and snacks, security was a breeze, no line up. The complimentary snack and beverage (alcohol too!) was great."
Cons: "Lounge was a little run down looking. My flight home was cancelled, having just received the news as I was on the bus to the airport. So my 11:20am flight became a 6:30pm flight, no reason given. Later on in the afternoon that flight got moved to 7:30pm... At the airport, they changed the gate and then my final boarding time ended up being 8:00pm. So not impressed!! I had pre-purchased a bus ticket home which I lost the money on, Porter has not responded to my request for them to pay for that. PLUS my husband having to then drive 1.5 hours to pick me up and then drive us home another 1.5 hours at 10:30 at night. What a total mess, I had work booked the entire next day and night that I was now exhausted for."

Cons: "Shaky and noisy flight, the transportation offered by porter could be vastly improved."

Pros: "smooth"

Pros: "Our flight was on-time and hassle-free! I especially like the snacks and the business area."
Cons: "The lounge at Billy Bishop airport was too crowded!"

Pros: "Roomy seats, very comfortable. Lots of leg room!"

Pros: "The aircraft crew were very polite and helpful."
Cons: "I could have used more leg room being so tall."

Cons: "No real food or snacks except almonds and cookies."

Pros: "Nice to offer chips"
Cons: "Very delayed, but with only vague and confusing explanations. Delay before taking off, delay on the runway. First they could not find plane, then could not find crew."

Cons: "Same as above"

Cons: "Cabin was not well pressurized so my ears popped very badly. 24 hours later, they're still popping"

Pros: "Free drinks! Great snacks! Friendly crew! I wish I could fly Porter everywhere!"
Cons: "Nothing"

Pros: "convenient and on time."

Pros: "."
Cons: "."

Pros: "Service"
Cons: "Small planes, terrible delays"

Pros: "Free wine I guess. They called security when they cancelled the flight. They knew everyone would be frustrated and annoyed. No refunds. No money for hotel. Terrible experience."
Cons: "You cancelled the flight saying it's because of weather but Air Canada was flying the same time with no problems. You should've let us know the last flight to montreal was cancelled long time ago."

Pros: "Nothing"
Cons: "Porter cancelled flight. They sent me an email only 7 minutes before they told me to arrive at the airport. I only found out my flight was cancelled after getting through security. Porter staff were rude and unhelpful. Very unsympathetic and unapologetic. Would not recommend Porter Airlines to anybody. Will not be flying with them again."

Cons: "Checked bag too expensive p"

Pros: "No airline gives free drinks anymore. Porter does."
Cons: "Nothing"

Pros: "Porter Airlines is a hidden gem. Any time I fly to Canada I will use them again and again."
Cons: "There was nothing to dislike."

Cons: "We have been stuck in Toronto not knowing exactly when we could depart. We were starving over there because there is no proper food. We end up paying 50$ dollars for some bad food."

Cons: "Had a delayed for almost an hour."

Pros: "finally arriving...eight hours late"
Cons: "It wasn't just the hour and a half delay from the first flight or sitting on the plane an extra hour after boarding. Nor was it the over 3 hour delay of the second flight (itself two hours after the initial connection due to the first leg being late and then the initial second leg being cancelled). Flight attendants on the first porter flight were not simply talking to passengers. They were talking down to passengers. Customer service reps in Toronto, while understandably dealing with many complaints, thought a roll of the eyes would go unnoticed. It didn't, and the entire experience was unacceptable. So you know, the dinner I flew out for to celebrate one of my best friends wedding, I completely missed. Thanks Porter and Kayak."

Pros: "convenance"

Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"

Pros: "Nothing"
Cons: "They canceled the flight"

Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."

Pros: "Amazing Crew"

Cons: "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."

Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."

Pros: "Ease of boarding with the group numbers"

Pros: "Best landing I’ve experienced recently!"

Cons: "Too cold"

Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"

Pros: "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
Cons: "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."

Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."

Pros: "Professionalism and all time smile of the crew"
Cons: "That there is not TV in the plane"

Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."

Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."

Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."

Cons: "None"

Pros: "Everything was on time!"

Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"

Cons: "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"

Pros: "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
Cons: "Fee for more legroom."

Pros: "The flight was very smooth and the crew was so friendly!"
Cons: "It was an older plane and it felt a bit cramped."

Pros: "Wine"
Cons: "No tv's for such a long flight. One tv on the ceiling every so often does not qualify for entertainment.. flight was delayed for 3 hours. Never American Airlines again"

Cons: "No wifi or any video"

Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"

Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."

Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."

Pros: "All good - with every aspect of the trip."

Pros: "On time"

Cons: "4 hours of no air conditioning in a middle seat..."

Pros: "Good crew, very pleasant and professional."
Cons: "The three and a half hour delay was not great, but since it was due to weather issues in Chicago, certainly not the airlines fault. However, the communication about the delay was terrible. There was nobody and the gate, so we were relying on automated notifications from the airline. They kept pushing it later by 30 - 45 minutes at a time. We could have gone to the airport much later but just didn't know that."

Pros: "Great entertainment system."
Cons: "Over an hour late."

Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."

Pros: "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
Cons: "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."

Pros: "It was nice and cool."
Cons: "It was delayed."

Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."

Cons: "Never took the flight we sat on the runway in Boston 1:30 mins we missed are connecting flight to key west. I had to drive 12:00am to 4am Tom ale it to work"

Pros: "The plane was not full"
Cons: "Booked Brittish Air, got American. Plane delayed, no wifi, TV screen could not be seen from seat. No control of TV. Plane seats old & uncomfortable. Paid a premium price for a sub par experience."

Pros: "There was enough space between the passengers and for my legs."
Cons: "To many layovers. The should arrange for more direct flights. Having less options but a reduce flight time will be best. That goes for all airlines."

Pros: "Easy check in at kiosk. On time flight. Helpful flight attendant."
Cons: "Sat row 7. Very cramped shoulder room for three men."

Pros: "Plane wasn't full"
Cons: "We booked on British Air, but got American Airlines. Something I didn't realize. I don't like Amercan Airlines! No internet, no tv. Only overhead tv too far away to see from my seat and no choices Old plane"

Pros: "No turbulence Efficient"

Pros: "The flight crews services"
Cons: "The first staff at the check in counter. He needs improvement on customer service."

Pros: "The flight crew was pleasant and the flight was smooth and on-time (both departure and landing)."
Cons: "The seats are *tiny* and cramped. The aisle is so narrow that you can't roll a standard sized rolling carry-on suitcase because you're constantly catching on the seats. The 'entertainment' is the old-style 'everyone watches the same thing on tiny monitors' as opposed to seatback monitors."

Pros: "Got there in one piece"
Cons: "Left late. Ran out of food before all were served. Cabin staff were weary and more attentive to each other than the passengers. With us packed in like sardines,American maintains it's reputation as the Greyhound of the air. Next time Jet Blue."

Pros: "Boarding was efficient, with a countdown on the screen advising the status."
Cons: "Could not check in at the kiosk as record showed one free bag per passenger, while as part of an international itinerary we had two bags allowance. Had to get it rectified at the counter. We could get only two middle seats for 'free' without having to pay for them."

Pros: "I have never seen an airline weigh your luggage give you a ticket. You then walk away for a while. Return with a question totally unrelated. Your luggage was about to get on the belt then they tell you to pay $100 because it was over weight. Ask for a supervisor. Total on her employees side 100% even if she is in the wrong and instructs me to take stuff out of the bag or pay $100. While all this is going on I have my boarding pass and luggage tag in my hands already printed. NOW AMERICAN AIRLINES TELL ME IF THE YOUR EMPLOYEE WAS SLEEPING WHEN SHE PRINTED THE LUGGAGE TAG WHEN THE LUGGAGE WAS ON THE WEIGHT MACHINE. THE MANAGER DIDN'T EVEN SHOW ANY CARE FOR THE CUSTOMER. I DON'T EVEN KNOW WHAT WORDS TO USE FOR THIS AIRLINES. THEY DIDN'T EVEN CARE I WAS A MEMBER FOR YEARS. THIS IS BEYOND HORRIBLE CUSTOMER SERVICE."
Cons: "HAVE EMPLOYEES NOT SLEEP AT THE COUNTER."

Pros: "30 minutes early in Dallas,"
Cons: "Cabin where I sat was way too warm"

Cons: "Changed equipment and my aisle seat went to middle seat with no advance notice"

Cons: "Took off late."

Cons: "3 hour delay on Christmas day"

Cons: "Basic connection flight. Music was only entertainment."

Pros: "Actually, everything was perfect."
Cons: "I don't have any complaints at all. Except a ticket agent who tried 2 give me hard time, fortunately I handled the issue. After all, everything was well done."

Pros: "Most parts of the flight were normal - nothing exceptional or problematic"
Cons: "N/a"

Cons: "We were walking towards our seats near the end of the aircraft when this flight attendant stopped us from loading our hand luggage in the overhead bins. She made us stuff them under the seats in front of us. There was space im the overhead bin, but there was a bunch of stuff that belonged to the cabin crew. Rude."

Pros: "Ground personnel"
Cons: "The overall service on board"

Pros: "Delays"
Cons: "Delays"

Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."

Cons: "See above."

Pros: "Quick little hop . . . I find that everyone (passengers and flight crew) tend to be in a good mood on these."

Pros: "The crew at the gate were courteous and handled my inquiry professionally. Did not experience much because I slept through the whole thing. But the seat was comfortable."
Cons: "Air Canada receptionist (a blonde lady) at Logan took care of luggage poorly while checking in. She was impatient and threw my luggage like it was trash."

Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."

Pros: "The bad stuff overshadowed the good stuff. Bad experience."
Cons: "We took off late and never made up for the time lost which resulted in me missing my connection in Denver. Had to be rerouted to Toronto that night and spent night in hotel. Next day, we took off late and that resulted in me missing my connection in Denver... It took me two days instead of one to travel to my last destination. Not happy with Air Canada, three out four flights took off late. I also almost missed my flight in Montreal to go to Paris if it was not for the friendly and helpful Canadian Customs people."

Pros: "On time and efficient"
Cons: "To pay American dollars for baggage on AC coming back to CANADA or to pay AT ALL for a bag"

Pros: "Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking"

Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."

Cons: "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"

Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"

Pros: "Quick, cheap, great service"
Cons: "Nothing bad, really"

Cons: "Most uncomfortable seating that one can have. I will never fly rouge again."

Cons: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"

Pros: "Smooth flight and we arrived ahead of schedule"
Cons: "I as first time travel from US to Canada no information given on flight regarding how to get to connections and customs. Unaware of requirements to claim luggage after customs and before security We were surprised at the lack of any offer of snacks on a five hour flight"

Pros: "Good service"

Cons: "That was a first time i saw a paid entertainment system. That was a long-haul (9 hrs) flight. Either you pay and have an iPad with movies, music etc. or nothing. Very interesting."

Pros: "crew was helpful and nice, especially in the terminal which is hard for mom to get around. If you need a wheelchair remember to ask beforehand. We hadn't so we had to wait sometimes while they located one for us. As we had long layovers (so mom could rest) this wasn't a problem for us, but with shorter turn around times it could be an issue."
Cons: "people were rude. couldn't lean seat back and it was a red eye so I had no sleep for 25 hours. WAY too NOISY for a red-eye flight which also didn't help with rest."

Cons: "The flight was considerably delayed, so that we missed our connection, the airport personnel at Newark sent us all over the place attempting to pass off the problem onto somebody else- even encouraging passengers to go to Montreal and "figure it out from there." Bags were taken off the plane and then put back on...the subsequent flight (the next day) was also delayed, and required half he plane to sprint through Montreal to their connections. It was not worth it. Especially considering I tried to call Air Canada for some of my refund and the number they gave me was a fax line."

Pros: "Everyone was very pleasurable"

Pros: "The domestic crew were exceptionally good natured and attentive. Especially Daniela."
Cons: "Not much to like on this flight except the food. However, it's airplane food so it's expected to be not so good anyway."

Pros: "The crew was attentive."
Cons: "The head phone slot did not work. Then the TVs went out which did not matter because I could not listen to them anyway."

Pros: "Staff"
Cons: "Food and no tv on the seat didn't want to look own the whole time"

Pros: "Wish the longer portion of our flight was as pleasant as the short leg to Toronto."

Pros: "When I had to reschedule they were very nice about making sure that I had the information I needed and they gave me great seats on the way to London."
Cons: "My flight was Delayed and I had to reschedule that was unfortunate."

Pros: "The crew was amazing"
Cons: "Nothing"

Pros: "Crew was nice though not very professional."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"

Cons: "Always delayed."

Pros: "Good selection of TV and film's"

Pros: "Great Pilots The pilots were great! The weather was not optimal, but they did a great job of making us as comfortable as possible."
Cons: "Better Quality Food Needed The salted plate served was sub-standard. Also, it was full of salt and poses health risk for many people. In the past, better food was served including a pot pie. Also, the staff should be more aware of the wines to be served. And there is not enough attention paid to service in the executive cabin as the attendant runs back and forth between both cabins."

Pros: "Everything was fantastic. Great flight crew. Great stuff."

Pros: "entertainment system was pretty good"
Cons: "Air Canada generally charges too much and jacks up their prices way too much."

Pros: "Staff was friendly"
Cons: "Uncomfortable seating"

Pros: "The crew was very friendly."
Cons: "The plane boarded early and the food was not good. The pasta was over cooked and essentially a mash."

Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"

Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."

Pros: "i didn't like anything about this flight"
Cons: "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."

Pros: "Food and comfort were okay."
Cons: "My first plane sat on the Tarmac for 45 min, thus I missed my flight to"

Pros: "Crew were very nice and efficient."
Cons: "Flight was delayed so badly that I missed my connection to Paris and arrived a day late, which was NOT nice."

Cons: "The waiting room in Boston was awful and behind security, hot, small crowded. Delayed"

Pros: "Great service"

Pros: "Short flight, as expected on smaller older plane"

Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"

Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."

Cons: "Serving something substantial to eat would be nice."

Pros: "The flight was smooth and the crew was nice."
Cons: "Everything was good."

Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."

Pros: "Everything went smoothly. Only a couple delays."
Cons: "The ease of travel."

Cons: "The food was terrible."

Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."

Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."

Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."

Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"

Pros: "Nothing at all"
Cons: "How they wouldn't even hand out a cup of water to anyone....."

Pros: "Nothing"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."

Pros: "nothing"
Cons: "they have the worst customer service."

Pros: "delayed"

Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"

Pros: "It was a comfy plane ride."
Cons: "I liked everything."

Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."

Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Cons: "Unreliable wifi."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."

Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."

Pros: "On time"

Pros: "Broading was seamless"

Pros: "Very satisfied."

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."

Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."

Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"

Pros: "Old plane, no plugs, no in flight movie, didn't even offer complimentary snacks. Had to pay $10 for a snack box on a 6 hr flight. Completety unacceptable that on such a long trip, they offered no complimentary food, no movie, and although they offered "entertainment" on personal devices, you needed to download the united app to watch on your personal device. But wait, NO PLUGS??. So basically your phone / ipad battery will die 1/2 way through the flight and then you will have no way to use your phone after you arrive at your destination. Way to go united. Your corp execs should be ashamed for making you the worst airline with the highest prices."

Cons: "United has stripped away every element of customer service. We had to tag our own checked luggage. They were unable to even try to seat me together with my toddler child who was seated alone. (Age 3). We scanned our own boarding passes to board. As I boarded with bags and 2 children, 4 flight attendants stood watching and said "make sure you don't hit anyone with your purse as you walk down the aisle". No one offered the slightest help. The flight attendant would not take my trash because she said a diaper had to be disposed of in the restroom. (We were not allowed to stand bc of turbulence.) When I played white noise to soothe my crying lap child, the flight attendant told me I would have to use headphones (which is impossible on an infant.) I won't fly United again."

Cons: "Lost my luggage"

Cons: "all the televisions were going on and off, on and off, doing this thing that said "searching" and they would go black, and then turn on again in a sequence that I can only describe as a blinking Christmas light pattern all over the plane. It gave me a huge migraine, and the woman next to me covered here TV with a scarf that barely blocked out the light in her face. It was extremely distracting and I couldn't even nap."

Pros: "Flight from hell!! Delayed originally for one hour, then two hours air traffic control issues, then delayed three more hours due to engine trouble because of poor quality maintenance on the aircraft. Flight crew just went through the motions like automatons. What little food choices were available were terrible. Absolutely no leg room on flight. Should have used a bigger plane for a non stop transcontinental flight. I will NEVER fly United Airlines again!!!!"

Pros: "The United personnel were amazing after I openly expressed why I'd hoped to get the ticket money; a friend is losing her battle to cancer and I will need to be in Boston this winter for her celebration of life. They were kind, real, comforting and wished they could have accommodated me to help fund this sad journey."

Pros: "I liked it was steady and smooth for the most part. Good service and entertainment."
Cons: "On the way back, last 20 minutes made me feel nauseous and the return flight also didn't have T.V."

Pros: "Getting home"
Cons: "4 hours in line to get my tickets changed 6 hours on hold to talk to a rep No available flights for 4 days when canceled due to weather Very disorganized staff in Boston no one knew where to go"

Cons: "Crew member that was boarding us promised my bag was on the plane but, it wasn't so it got lost."

Pros: "Arrived early. Friendly crews. :)"

Cons: "I'm used to quality service from JetBlue and Virgin America, so this was awful. Nothing was free--not even peanuts! I got a tiny cup of coca-cola for free and that was about it. The staff was curt and not very friendly, the flight was long and uncomfortable, and there was absolutely no on-board entertainment. For a $300 flight that normally costs $150 with other airlines, I don't know what I'm paying for."

Pros: "4 hours delay???? Are you serious? Compensate my time and all I lost"

Pros: "Very unforgettable flight and very late on all flights. 4 out of 4 flights late!"

Pros: "Initial flight was awesome and on time."
Cons: "N/A"

Pros: "The flight attendants were friendly"
Cons: "The tvs in the head rest pretty much did what they wanted"

Cons: "I suppose you are fully aware of what you are doing to passengers with the absolute packing in of the seats to maximize profits, the sub-standard "food" service, and the lackluster entertainment offerings...But thank you for the chance to spell it out for you. It could not have been a less comfortable, less enjoyable experience. Won't be flying United anytime soon. Feel free to use my first name when you post this review ;)"

Pros: "The crew was very polite, and friendly. The plane was new, clean, and mostly comfortable"
Cons: "I couldn't get wifi to work, and I do not like how the fees for wifi are deeply hidden. I prefer direct honesty when it comes to fees. It seemed that the cooling system was not working, and things got a bit stuffy."

Pros: "Flight on time."
Cons: "Separated people into different class (not for fast boarding). Overhead space was not available for class 4 and 5 passengers. I paid the same amount for the ticket as my fellow passenger, why they get to keep heavy bag in overhead bin but for my small laptop there is no space and i had to leave it under the seat.....since I am tall it reduced my leg room making it very difficult."

Cons: "Unable to obtain information from phone agents who give rote responses without listening to concerns. Also the wait is too lengthy and even when an agent responds they often disconnect before answering our questions. Last time we would use United for travel no"