Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to San Francisco Bay Area
Qatar Airways, Alaska Airlines and JetBlue have all waived their change and cancellation fees on flights from Massachusetts to San Francisco Bay Area. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
"It was a short straightforward trip. The flight boarding and inflight was flawless. Attendant Very pleasant"
"Charcuterie box was great and priced right. Staff was professional and helpful. App and communication before the flight helped make logistics easy."
Cons: "Flight was cancelled due to crew issues"
Cons: "More food/snacks and water"
Pros: "Check in and flight had ample space. Very relaxing."
Pros: "Good chill crew"
Cons: "Rude crew"
Cons: "First class in an airplane this size is a bit limited (especially legroom) when in the first row."
Pros: "The crew was fabulous"
Cons: "Better mover options"
Cons: "Trip was great!"
Cons: "Had to pay 100 for overweight bag fee which is a lot. I knew it was large but I had to put all I. There as I had a serious should injury and could only manage a very small Carey in. I was only over by about 5lbs"
Pros: "Fast quick and Easy"
Pros: "We landed 45 minutes early and the flight attendants were great"
Pros: "Baggage drop and checkin was a breeze"
Cons: "Flight was delayed by an hour"
Pros: "Small space but pretty comfortable."
Cons: "Great, excellent"
Pros: "Crew was superior in service and in politeness. With a bit of humor too. Love the leg room of my exit row seat."
Pros: "Relaxed, comfortable"
Cons: "Nothing comes to mind."
Pros: "Food was amazing."
Cons: "The flight delay was annoying"
Cons: "Thank you"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "Flight was smooth & on time"
Cons: "Ground crew at SannJose war below standards, long delay with a couple ‘laps’ because ground team wasn’t ready."
Cons: "Breakfast was incomplete because some idiot forgot to put yogurt and milk in the fridge from the night before."
Pros: "Excellent disposition of every employee. Though the aircraft had reduced capacity for overhead luggage flight attendants solved the 'problem'."
Pros: "We were 30 min early and took off on time."
Cons: "Slightly turbulent, but not bad. Alaska could have more non-dairy, gluten-free options in the menu, but their Mediterranean tapas box is pretty good."
Cons: "lack of Cleanliness, one crew member was rude and pushy (not to me but in her tone and to others),"
Pros: "Coffee refills"
Cons: "All was good"
Pros: "Consistently beat the “your bags at luggage claim within 20 minutes of arrival” goal. Bravo Alaska"
Pros: "Alaska Airlines is the best domestic Airline. However their terminal in Boston leaves a lot to be desired. The ticket agents are not Alaska employees it seems and they don't quite know how to work their computers. The gate area has no restaurants and is extremely disappointing."
Cons: ".The ticket agents are not Alaska employees it seems and they don't quite know how to work their computers. The gate area has no restaurants and is extremely disappointing."
Pros: "That we were in the air"
Cons: "That I waited 3.5 hours bc of a delay when I could have been with loved ones not stressing about my flight. Also, how long it took to notify customers. I love Alaska Airlines, but it's the little things that set you apart. Don't lose them!"
Pros: "The plane was nice to ride in. Great crew aboard."
Cons: "Not much to not like. I didn't listen to the entertainment, so can't give good input there."
Pros: "That I get a free carry on"
Cons: "That I didn't know about the flight being delayed till I got there and didn't know exactly when we would board."
Pros: "Most everything was good. Except I missed my flight, but I made the flight to Seattle in time. They checked my fourth bag for free, that was nice too."
Cons: "The free cookie. It's awful. Too gingery."
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Pros: "Nice and easy"
Pros: "Flight arrived early Not full flight, more comfortable that way Boarding moved quickly, adequate overhead space Plane exit moved quickly"
Cons: "Flight attendant was rude as I switched into an empty seat following her count. Called out my move on front of other passengers with negative tone, but did not make me move, so OK overall. Without sale of open seat, the only way for Alaska to capitalize on that seat is to allow someone else to have a more positive flight experience with more personal space, so honestly she shouldn't have been rude. Tomato juice was hot from being outside, normally cool even without ice. Snack was fine, but minimal and snack boxes not available on short flight, so less stars for that. Entertainment nonexistent - film/tv access not available in flight without something in mobile device that was not explained, no plugs for charging."
Pros: "I always fly with Alaska Airlines when I need to go to LA. Fantastic flight attendants and good services."
Cons: "But on my last flight with them, it was delayed for more than an hour and a half, which was longer than the time I flew back to SJC from Burbank. That mixed up my schedule for the whole day."
Pros: "Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks."
Cons: "Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane."
Cons: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Pros: "I really did like that they checked on us several time and made sure we had enough to drink. Nice crew and all in all a pretty good flight."
Pros: "I can't say enough great things about this airline! This was my first time on Alaska and it definitely won't be my last. We had some weather issues come up as we were about to take off. The pilot kept us up today on info, the flight crew brought water & anything else people needed before take off. It was a short delay but you would have thought we were going to be there for hours because they were all so attentive. It was the smoothest flight (THERE WAS CRAZY WEATHER EVERYWHERE!!) but our pilots made sure we had the smoothest safest flight possible. I could go on forever! This airline went ABOVE AND BEYOND to make sure we were comfortable and had a great flight."
Cons: "I don't love paying to check luggage but these days unless you fly Southwest that's hard to avoid."
Cons: "Only 1 flight attendant in first class for 16 passengers, as the other one disappeared most of the time, and when asked for help she actually refused, saying she was only helping coach class! Dinner service took almost 3 hours. Never asked if we wanted wine or another drink with dinner."
Pros: "It is ridiculous to be paying a full fare a BD then be charged for luggage! Worst policy going"
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Flight ahead of schedule, staff pleasant, and good price."
Cons: "I pre confirmed my flight online & checked in, along with a friend. I didn't realize I had to reconfirm when I got to the airport again, since my friend already knew the gate number. I had my mobile boarding pass on my iPhone, and got to my departure gate. When it got close to boarding time, my email boarding pass disappeared! Luckily I was able to get a paper boarding pass from the boarding desk. If I had not looked previously on my phone-I would have been delayed. Learning lesson on my part. Check in at airport too!"
Pros: "Price of the ticket last minute one way from Boston to Anchorage for a family members surgery. Did a one way coming back even cheaper! Also missed connecting flight in Seattle and CS rep was kind enough to put me on a very booked flight 2 hours later. She waived the $200 change fee she could have charged. TY very much Brittany in Seattle!"
Cons: "Bring ur own snacks. Food is expensive like every other airline and not necessarily what one might feel like eating at that time."
"my row of TVs didn't work"
Cons: "the flight was 2 hours delayed but the staff continuously kept us up to date"
Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."
Cons: "It was a 6 hour flight and I didn’t know only 2 snacks and a water were available on the plane until I got to the airport. Almost everything was still closed at the airport. We were quite hungry and thirsty."
Pros: "It has been over 2 years and I still remember the service, comfort and atmosphere of this flight. Whatever JetBlue is doing, it works!"
Pros: "I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good."
Cons: "I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm."
Pros: "Basic flight"
Cons: "Major delays. Poor updates on app regarding timeliness."
Pros: "Crew was very friendly and responsive"
Cons: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Pros: "Very good service"
Cons: "More food choices"
Pros: "A 6+ hour flight is always tedious but jet Blue is always the best option, with live tv and a good supply of movies and snacks."
Cons: "Quicker departure, 20 minutes on the tarmac, but that’s not the airline fault...FAA Boston"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Pros: "Great crew. Mint experience is fantastic, actually great airline food. Better than any other domestic first class. Free internet!"
Pros: "crew were great. free snacks with lots of variety. Great assortment of films available."
Cons: "Flight was significantly delayed with no real clarity when the final departure time would be."
Pros: "-Excellent crew -Nice leg space even if Economy -Free DirecTV -Free internet with decent speed -Electric outlet under every seat -Free seat selection at the time of booking"
Cons: "-Boarding process: should organize the boarding area so that lines can form for each boarding group"
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Boarding process was smooth, and attendants were kind and entertainment system seemed good."
Cons: "Attendants could allow passengers to use extra leg room seats if they are empty once in the air. Would be great if the default setting for the screens was OFF."
Pros: "Crew was great. Snacks were abundant. R"
Cons: "Ran out of pineapple juice and giving out earplugs would be nice"
Pros: "Friendly crew. Extra snacks and drinks were a big plus on a long flight."
Cons: "There were not enough people that checked their carryons, which lead to a long delay in boarding. Jetblue people should have demanded more checked bags to avoid a long delay in boarding. The flight was painfully long due to snow, which is understandable."
Pros: "I like the comfort of the flight and the kindness of the crew"
Cons: "I'm disappointed that my carry-on has been charged like a suitcase, that has stolen time to reach my booked house in the city"
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Pros: "The crew are always nice and the plane clean."
Cons: "We always have a comfy aisle seat but it has happened on occasion by the time we are seated there is no room in the overhead not just for our luggage but people in our row. I would think an aisle seat is a premium seat. I think they allow people on with more than one carry on so people in other rows use our overhead bin."
Pros: "In-flight entertainment was excellent: many options including in-flight wifi."
Cons: "I think it is time for US airline companies to provide complementary meals in their long flights. A 6 hours flight with just a small bag of chips? European airlines offer a complementary full meal even with a 2-hour flight..."
Pros: "Onboard staff was great"
Cons: "Boarded late, other flights planned on this trip one was canceled and the other was also late. Was told at boarding that bag checked at boarding would be at carousel at the end of flight, but it wasn't. Took forever to get a response and then the bag is still missing 2 days later and response has been terrible trying to sort it out."
Pros: "Seats were great. Excellent movie selection. Friendly flight crew."
Pros: "Comfortable seating, great movies, courteous service."
Pros: "Free WiFi, snacks and friendly staff"
Cons: "I had to gate check my carry on bag, which is one of my biggest traveling pet peeves."
Pros: "Really nice crew. Appreciate the snacks. The jetliner has great leg space. I love the DirectTV and movies."
Cons: "2 hour delay. Too full and not enough over-head space for carry-ons, forcing some of us to check-in our carry-ons. Too many problems with the entertainment system (and downloading movies) for my seat and it resetting/initializing several times."
Cons: "Late take off and landing by 1 hour and sitting on tarmac forever upon arrival. JB used to be better"
Pros: "The flight attends did the best they could with information updates. They didn't know much more than we did."
Cons: "The catering issues delayed my flight almost 2 hours. Thank you to jetBlue for the email apology."
Pros: "Extremely slow taxi-ing at both Boston Logan and SFO led to delays. Plane was very cold which made it hard to sleep"
Cons: "Excellent flight attendants Clean, comfortable plane (other than the temperature)"
Pros: "Long flight so drinks and snacks were appreciated"
Cons: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."
Pros: "Good red wine Good movies"
Cons: "waiting to board, waiting after being boarded-- with more than one hour delay total"
Pros: "The airconditioning"
Cons: "The plane was delayed for hours"
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "Leg room was good"
Cons: "Had issues with freezing monitors on way out and on way back"
Pros: "Crew members were lovely. Selection of tv shows and movies was very nice."
Cons: "Fairly long flight from East Coast to West Coast. I wish there had been a dinner option."
Pros: "Staff was great-- welcoming, professional."
Cons: "My audio plugin didn't work, and I spent the trip pressing it in by hand."
Cons: "My seat wouldn't lean back irrespective of how hard I pushed it. It went half way back compared to the seats next to me and then it got stuck"
Cons: "Late departure; headphone jack on my armrest was faulty so I had to hold the plug in the whole time if I wanted to hear sound of movies; once we were at the gate in SFO, it took a good 10 minutes for them to open the door to let us off."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Cons: "Had to check basic backpack at the last minute because no overhead space. Unclear instructions as to where to pick it up on the SFO end, leading to further delays getting out of the airport. (Already landing close to 2am at the beginning of a work week - minutes count.)"
Pros: "Jet blue is ahead of the rest. Free WiFi, snacks, and drinks!"
Cons: "Entertainment hiccups meant that I wasn't able to listen to the radio."
Pros: "Direct TV offered excellent list of channels."
Cons: "Movie list is outdated."
Pros: "Enjoyed entertainment, service, comfort"
Cons: "The eating options where limited and unclear specially for such a long flight"
Pros: "The trip was comfortable and quiet"
Pros: "Arrived 45 minutes early!"
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."
"It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?"
"Lots of delays. Armrests are not big enough for two people."
Pros: "Seat very v=comfotable"
Pros: "Plane was new and equipped"
Cons: "In first class we had beef jerky for breakfast"
Pros: "Though departure was delayed, arrived at destination on time!"
Cons: "Entertainment options"
Pros: "Sanitized, open middle seats, comfortable"
Cons: "We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault."
Pros: "Friendly crew"
Pros: "Great crew."
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Don’t go overboard"
Cons: "Good for now"
Pros: "Well organized and easy to check in."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "The inoperative TV screens should be repaired."
Pros: "Was boarded promptly"
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Pros: "The crew was excellent."
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Cons: "The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash."
Pros: "Smooth flights and in time. Everyone is so nice. True professionals"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "Everything was great. Has nothing to do with the airline, just rough weather."
Cons: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Cons: "Delays due to Democrats not making deal"
Pros: "Good service this morning"
Cons: "All good"
Pros: "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
Cons: "Would like more food available-not for purchase but with what comes with your flight"
Cons: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "Staff smooth flight great landing and free movies"
Cons: "Everything was perfect"
Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
Cons: "Seat, did not get upgraded"
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Everything was just right"
"American unexpectedly and without any reason moved my and my wife’s seat so that we were 11 rows from our 7 and 9 year old. I tried to get moved back to our original seats and while they were trying to figure out how to do that, someone bought the exit row and we were stuck. It just seems like being a million miler and and a gold elite don’t mean anything anymore."
Pros: "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
Cons: "The snacks."
Cons: "Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate."
Cons: "More legroom and monitors in the seat back like Jetblue."
Cons: "Feed me"
Cons: "Too many travelers on the same flight, but I know its the day before thanksgiving so its the way it is."
Cons: "Wifi was not functional, making me unable to do work for the duration of the flight. Rude flight attend literally stormed off mid-conversation as I was asking for assistance with wifi. And this was in FIRST CLASS. Unbelievable. And Unacceptable."
Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"
Pros: "The crew was respectful and friendly, the seat was comfortable"
Pros: "The comfort of the plane and aircraft crew."
Cons: "Customer service. Ridiculous when buying flight tickets, regardless the economy “restriction” if you buy two tickets together you put them together even if your picking the seats. A money scam charging more for us to pick our seats. Common sense isn’t that common"
Pros: "Lisa Inzerillo is amazing, I don’t know how she kept everyone happy and safe. What an amazing employee she is, please thank her supervisor for such great training and service!"
Cons: "If Lisa was our flight attendant on previous flights!"
Pros: "Entertainment was good for the length of the flight."
Cons: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."
Cons: "Sat on tarmac for over 40 min waiting for gate"
Cons: "They make flights to depart on time. Also they should tell anything about the reason when they are delaying four times for a flight"
Cons: "Plane was delayed for 1 hour, electrical problems, which were never fixed. No entertainment no wifi, unable to charge battery on cell phone. Cabin very warm."
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Pros: "Plane left and arrived on time. Otherwise uneventful, which these days is good."
Cons: "Others got I choice of snacks. I just got a cookie."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "The chairs"
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Cons: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."
Pros: "There was an excellent selection of movies to choose from. The seats were pretty nice and clean and modern. A power outlet at every seat, and not just USB."
Cons: "Flight was delayed due to paperwork and some people were racing to their connecting flights. Lots of turbulence. The seats seemed comfortable at first, but actually hurt my tailbone pretty quickly, while the 17 hour flight we took next did not. Tray tables are the folding kind and a bit awkward. We were in the last row by the bathrooms and our seats didn't recline at all. You had to pay for any kind of snacks other than a little bag of pretzels and a package of cookies. We were in one of the last two boarding sections, and the woman letting us on the plane tried to make us check out carry-on luggage, stating that the overhead bins were full. Well, we didn't want to be without our bags for the next 24 hours, so we argued and she let us "try" to bring them on. There was PLENTY of room back there! It's just the standard line they feed, apparently, so beware if you're sitting in the back of the plane!"
Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "The terminal seating"
Cons: "I am a 100% disabled veteran and I was being rushed by flight stewards with no regard to my physical limitations. I wanted to try the kayak route but after this last experience I don’t know if I’ll still with Kayak"
Pros: "The crew was really nice and caring"
Cons: "The music and entertainment collection was very limited"
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Cons: "I do not like that I am missed my flight and got stuck in a city without any re-embersement. I usually use United, but decided to use American Airlines this time. Sleeping in an airport tonight. Thanks."
Pros: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Pros: "Was on time"
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Cons: "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Pros: "Everything went smooth. Staff were professional and friendly"
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."
Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"
Cons: "They made us wait for a group of passengers who caused a 50-minute delay."
Pros: "No meals no entertainment no free internet"
Pros: "I found it appalling that on a 6 hour flight there were not only no complimentary alcoholic beverages, but that the price of a mini bottle of wine was $9!!!! Ridiculous."
Cons: "One complimentary alcoholic beverage."
Pros: "Th Roland was very good as was the entertainment from BOS to SFO, but may as good from SFO TO OGG. They plane was older smaller and the entertainment ability was lacking from SFO TO E"
Cons: "The maple crisps were excellent from BOS to SFO. The pretzels were boring from SFO to BOS."
Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."
Pros: "Check in and bag check were easy and fast. Kiosk system works well. Excellent entertainment offerings!"
Cons: "I realize there is no real food service in coach, but a little variety in bagged snacks would be nice."
Pros: "We like to have our carry-on available under the seat so I thought I was planning ahead by getting the second row. Turns out the front row puts their carry-on under their seat and the second row gets screwed. All my extra leg room was lost with my bag taking up the space because it could not fit under the seat. They shouldn't charge extra money for that seat and I felt cheated."
Cons: "No space for carry-on under seat in second row for upgraded leg room seat."
Cons: "Really expensive internet"
Pros: "Everything about this flight was good...EXCEPT the wifi."
Cons: "Wifi is so madly expensive I will not fly United for business EVER (or a lot of pleasure--since often I have to catch up on work when in flight). Very disappointing. $40 for wifi is obscene...and the service was spotty. You know: my last few JetBlue flights had COMPLIMENTARY wifi--and it was good. I will fly JetBlue in the future whenever I need to be online. Really annoying, United."
Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."
Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Cons: "I told attendant my carry on had Med equipment. She proceeded to stow other larger carryons and tried to get me to check it — then she just put it in biz class. Cabin was hot. They brought me just after takeoff instas of at lunch time. My entertainment system didn’t work and the only response was “we’re aware of it” no attempt to fix, no apology. Then flight attendant skipped my tow with drinks."
Cons: "Flight was super delayed scheduled to leave at 6:30 left at almost 9. Small updates with not much information. Entertainment system not functioning. Had to get a tow to the gate after landing??"
Pros: "Staff was friendly"
Cons: "Wireless didn't work either way. Uncomfortable seats"
Cons: "WAs delayed for over 5 hours and missed my connecting flight. Had to abort takeoff go back to the gate and there were 2 issues with the plane"
Cons: "Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off."
Cons: "United sucks soooooo bad"
Pros: "I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service."
Cons: "Having to go to the back of the plane for the bathroom."
Pros: "I liked that the air time was short and smooth (bos to sf)."
Cons: "We waited in security line for an hour. The plane was delayed for an hour for cleaning purposes. There was a plane at our gate when we landed. Ill avoid United for future flight purchases."
Cons: "I did not fly from Boston to SF on United. I did not fly to or from Boston. Please fix your algorithm"
Pros: "Not much. Staff were reasonably pleasant. Boarding process is horrible."
Cons: "United is still flying ancient 757s. Broken tray tables, lights no working in the lavatory. Treating people like cattle with the 1,2,3,4 lanes is unpleasant and demeaning. Everything is getting cheaper and cheaper."
Pros: "Crew was great. Very friendly and accommodating ."
Cons: "When we landed we waited 30 minutes to get to our gate. There was nowhere for the plane to disinbark."
Pros: "Crew was great"
Cons: "I've never had a good experience w in flight entertainment on united. Compared to other airlines it is simply a big step behind"
Pros: "New plane, great service."
Cons: "The hot meal was gross, but that's too be expected these days. It was nice to even get one, honestly. In flight wifi didn't work but the crew was great about helping us get in touch with customer service about it."
Cons: "Got re-seated into a non-recline, bulkhead exit row. For a tall guy like me that's a death sentence on a 6h flight that's delayed extra at the end of a day"
Pros: "We boarded very quickly. Take off and landing were immediate. I wasn't interrupted as I slept."
Cons: "The flight was delayed. Ordinarily, a little over an hour isn't bad, but we ended up landing at 1:30 in the morning, local time. I called United expressing concern about the arrival time when I was first notified of the delay and all I was told was "I'm sorry for the inconvenience." I learned later that there was an earlier flight I could have tried to get on."
Pros: "Took off late but landed on time"
Cons: "Packed in like sardines. Hot on board."
Pros: "I didn't not make to my flight on time because I didn't know I need yo check in a day ahead but luckily there was another flight leaving over an hour and a staff was able change the flight for me without charging a fee. that was very nice. My seat was on three roll seats and there was another person was same roll and we share other seat and strength our legs."
Cons: "In flight movies did not work."
Cons: "Wifi only allows certain number of passengers to connect. I couldn't connect entire flight along with many others."
Pros: "Friendly and gracious crew"
Cons: "Enterertainment Wi-Fi system went down with a few hours to go."
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Pros: "It appeared as though I would miss my connecting flight and then crew moved me to an empty seat by the door so I could get off to make my flight!"
Cons: "The plane was too cold!"
Cons: "The last 5 times I have flown united I have either been cancelled or delayed to the point that I miss my connecting flight aND get to the destination. 24 hours later I will NEVER book a united flight again"
Cons: "they have the worst customer service."
Cons: "No announcement of the proper Boarding numbers"
Pros: "Flight was stuck on the ground for 2 hrs because of a generator issue, so I missed my connection. The United app nicely pre-booked me on the next flight to my destination without my having to do anything, which was cool. Internet didn't work but they refunded my purchase."
Cons: "The legroom is so much worse than jetBlue (which I usually fly) I almost couldn't believe it. Because of the generator issue the flight ended up being almost 9 hours. They ran out of ALL FOOD for purchase except chips (which they didn't even offer for free despite everything), so those of us in the back of the aircraft had our choice of a bag of chips for $4, or no food for 9 hours. Also, I paid $20 for the internet for the entire flight but it only worked for the first hour so I couldn't do any work."
Pros: "It was a comfy plane ride."
Cons: "I liked everything."
Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"
Pros: "The crew was pleasant, food-mini waffle was surprisingly good.not enough room between seats for tall people."
Cons: "Delayed on runway to me is no fun. I felt unsafe and like a sitting duck."
Pros: "Only outstanding thing about the flight was the agent, Annie C. who checked us in at Logan. She was pleasant, polite, friendly and so helpful. If only the other personnel at United were like her."
Pros: "Short taxing"
Cons: "Flight was delayed and the televisions onboard were not free"
Cons: "My seat cushion was not in correctly and very uncomfortable. Movies were free on my last flight and coat money on this one."
Cons: "The first contact in the airport was quite rude when informing me that I had to measure my suitcase for size. I have carried this suitcase on on every airline for over 10 years....the size got smaller and United got $25.00....not happy. There was NO free movies, no access to TV, flight pattern....nothing and it could not be turned off. ONE cookie for a coast-to-coast flight. What happened to United?"
Pros: "The airplane itself was great but the rest was not so good. United tries to sell you everything and the seating was miserable. We are back to JetBlue at first opportunity."
Pros: "Old plane, no plugs, no in flight movie, didn't even offer complimentary snacks. Had to pay $10 for a snack box on a 6 hr flight. Completety unacceptable that on such a long trip, they offered no complimentary food, no movie, and although they offered "entertainment" on personal devices, you needed to download the united app to watch on your personal device. But wait, NO PLUGS??. So basically your phone / ipad battery will die 1/2 way through the flight and then you will have no way to use your phone after you arrive at your destination. Way to go united. Your corp execs should be ashamed for making you the worst airline with the highest prices."
Pros: "Flight from hell!! Delayed originally for one hour, then two hours air traffic control issues, then delayed three more hours due to engine trouble because of poor quality maintenance on the aircraft. Flight crew just went through the motions like automatons. What little food choices were available were terrible. Absolutely no leg room on flight. Should have used a bigger plane for a non stop transcontinental flight. I will NEVER fly United Airlines again!!!!"
Cons: "The arm rests didn't got back, only affected row 37 (our row)"
Airlines flying from Massachusetts to San Francisco Bay Area have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to San Francisco Bay Area
Masks required on board, masks provided on flights from Massachusetts to San Francisco Bay Area
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Middle seats unavailable to book on flights from Massachusetts to San Francisco Bay Area
Testing for antibodies, testing for symptoms for flights from Massachusetts to San Francisco Bay Area
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