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Pros: "Over all experience"
Cons: "Lounge at LAX"

Pros: "yes"

Cons: "Good experience"

Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."

Pros: "Crew was great"
Cons: "My ticket should have automatically added my TSA precheck number as it's part of my profile. Was inconvenient to get back in line to get it added"

Cons: "Everything was perfect, from taking off to landing, very smooth. Sweet cabin crew. Thank you for a safe flight"

Pros: "Everything"
Cons: "Nothing"

Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."

Pros: "- In-flight entertainment screens (legacy Virgin America cabin) with several program choices - Comfortable seat with decent seat pitch - Helpful crew"
Cons: "- Woefully inadequate seating at the gate (Alaska should have kept VA's Terminal 3 at LAX) - Flight was a little delayed due to late-arriving inbound flight"

Pros: "People I met next to me were awesome!"
Cons: "WiFi broken. Healthier snacks would be good."

Pros: "The communication was impeccable. The flight was smooth and efficient. Everything about this experience, from booking it, to getting home was great."
Cons: "Nothing about thus experience was bad. It was great from beginning to end."

Pros: "Fine crew."
Cons: "8:00 pm flight delayed until 10:55 pm. Boarded at 10:55 pm but didn't leave LAX until about 11:30-45 pm. Arrived at SFO ~12:30-1 AM but deplaned at ~2 am. A trip that should have taken 1.5-2 hours took 6+. I would like financial reimbursement for the trouble: late to work, missed a meeting, no sleep"

Pros: "Everything/ service and very professional staff"
Cons: "N/A"

Cons: "The stewardess bristled at my request to fill up my finger ale glass. And they just werent interested in general."

Cons: "Pilots were 50 mins late"

Pros: "Quick flight"
Cons: "Nothing"

Pros: "flights (from sf to sna) were quick and efficient."
Cons: "delay in the flight BUT the agents kept all passengers well-informed as to updated status and expedited the boarding process as much as possible once plane was available."

Cons: "The crew keeps the air conditioner on MAX!! It was freezing. I asked if they could turn it down but nothing happened!"

Pros: "I love everything about Alaska! The vibe, the Stewardess, good pilot, a good amount of room, good entertainment."
Cons: "Have the available food options that are in your magazine on all flights. Access to Internet faster."

Cons: "Wasn’t able to access the in flight entertainment via the phone app since they did not have screens on the flight. Luckily I had some Netflix downloads on my phone to keep me entertained ."

Pros: "The crew! The free entertainment!"
Cons: "Leaving late because of lack of luggage space and giving an option to checkin bag when there was actually no room. I’d rather they choose randomly to save time."

Pros: "Phenomenal free entertainment options including free Wi-Fi"

Pros: "Phenomenal free entertainment options and free Wi-Fi don't worry don't worry"

Pros: "The people were sweet and patient"
Cons: "I got the wrong confirmation number. Couldn’t check in before and was semi paranoid my flight was cancelled without me knowing."

Pros: "Crew was fine"
Cons: "Assigning seats so late was a little unfair"

Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."

Pros: "The one crew member was on par with Alaska’s service"
Cons: "The gate initially listed was changed two times with boarding a 10 minute walk away each time. Flight ended up being late. One of the crew was crying with the captain comforting her at boarding (directly in front of the front door)."

Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."

Cons: "The flight attendants were rude No gluten free snacks Coffee machine broken"

Pros: "Good personal good service thank you Alaska"
Cons: "One person he was change my ticket he was a good man and a very gentle man thank you so much appreciate I don’t know your name but thank you ."

Pros: "Easy to board, their crew was nice and the plane was clean and comfy."
Cons: "It was great to me and I fly every month for work."

Pros: "Great leg room."

Pros: "Arrived early!"

Pros: "The staff were pleasant"
Cons: "The flight was late."

Pros: "On time. Free soda."
Cons: "No free booze. Other passengers tedious, human."

Pros: "The seat was ok and has plenty of leg room. I think I ended up in a premium seat for some reason."
Cons: "The flight got delayed one hour without any advance notice, and there was barely any seating available at the gate at LAX so Me and some others ended up sitting in the floor during the wait. We were taxiing for another 30 minutes too before being allowed to leave the plane once we landed."

Pros: "Comfortable seats, good entertainment. Nice plane overall."
Cons: "Under seat storage seemed small compared to other planes."

Pros: "I got home"
Cons: "sweltering temperatures when boarding; delayed departure"

Cons: "Most everything about Alaska is a downgrade from Virgin America."

Pros: "Happy to see my own country"

Pros: "Loved the clean and new aircraft. With free up to date entertainment."
Cons: "Nothing."

Pros: "Free movies!!"
Cons: "Leg room"

Pros: "The plane was clean and enjoyable with a good selection of tv shows."
Cons: "Issues with the two different airports. Both LAX and SFO have an aging infrastructure. We had difficulties boarding (jet bridge issues) and unboarding (another jet bridge issue)."

Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"

Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"

Pros: "entertainment"
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"

Pros: "flight delayed upon take off"
Cons: "lateness"

Cons: "Delayed waiting for pilot of the next flight, seat controls didn't work properly."

Pros: "It was excellent. They even waived the baggage fee!"
Cons: "Nil"

Pros: "Felt safe and sanitary"

Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"

Cons: "Hopefully upgrade on monitors (touch screen was not working),"

Cons: "Terrible delays"

Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."

Pros: "confortable and good service."

Cons: "We weren't alerted there was a chance of delays. Over two hours late."

Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."

Cons: "uncomfortable seats, thin seat cushions"

Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"

Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."

Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"

Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."

Pros: "Very comfortable, no complaints."

Cons: "No delays. And have the terminal bridge in working order"

Pros: "The crew did their job. Some attendants were very kind, helpful."
Cons: "Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind."

Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."

Pros: "Nothing"
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."

Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."

Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."

Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."

Cons: "seats were broken, armrest broken"

Pros: "Friendly staff. Comfortable seats"

Pros: "That it got me home"

Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."

Cons: "They lost my luggage & made me miss my connecting flight"

Pros: "Food and service was amazing."

Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."

Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."

Pros: "Friendly and courteous attendants."
Cons: "Had a seat that did not recline...not broken just one of those seats."

Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."

Pros: "Entertainment"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."

Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"

Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."

Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."

Pros: "Crew was wonderful, fine flight, very prompt"
Cons: "Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved."

Cons: "Got in early"

Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."

Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."

Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."

Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"

Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"

Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"

Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."

Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."

Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"

Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"

Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."

Pros: "COURTESY"

Cons: "No space."

Pros: "Smooth ride"
Cons: "Waiting in the plane a very long time after landing at SFO"

Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."

Cons: "Late departure by 1 hour. Then had to wait 55 minutes at the luggage pick up in SFO"

Cons: "They charged for my carrie on! I didnt have o pay when I flu with you guys! I was surprised!!!!!!!!"

Pros: "Friendly staff. The middle seat was empty. Lots of room in the row."
Cons: "Passenger in front of me fully reclined his seat. I had very little room left for me. My only consolation was that the middle seat was empty."

Cons: "We were fully boarded and then were delayed 1 hour without any explanation. They also had poor in flight service and very uncomfortable seats. No leg room at all and if the person put their seat back the 5 degrees it could move, there was no way to be comfortable because the seat in front presses against my knees."

Pros: "Crew excellent, very attentive"
Cons: "Marginal comfort, for an average sized man."

Pros: "The plane was not full so seating was comfortable."
Cons: "Check in line was really long. But luckily the terminal was small so I still made it to my flight on time."

Pros: "Nice flight attendant"
Cons: "Not much of a choice in beer. 2 light beers and 1 full of hops. How about an amber or low ipa with flavor? No leg room in seats. Plane was hot. Very uncomfortable ride."

Pros: "No communication"
Cons: "Our flight was moved to three different gates and delayed, incrementally, by over 4 hours, without even an overhead announcement/update. I realize that while frustrating, delays are inevitable, but communication can go along way! Return flight was only delayed about 1.5 hrs."

Pros: "We left and arrived on time. No bags got lost. Were happy with having our carry on luggage checked for free."
Cons: "Got hungry mid-flight (4hr trip). Would have purchased food but chose not to because options were poor and expensive."

Cons: "My flight was canceled for unknown reasons."

Pros: "Crew was friendly and accommodating"
Cons: "No entertainment options and boarded front to back, which takes longer"

Pros: "Tv/wifi on board"

Pros: "love the leg room. nice crew."
Cons: "carryon baggage size limits were odd size and charges for checked bags were higher for second bag."

Cons: "The seat size kind of small."

Pros: "Flight was on time, and organize in boarding ."
Cons: "None, but actually could not so rating for food and entertainment, as this actually n/a"

Pros: "Direct flight. Nice staff."
Cons: "Delayed Crying baby next to me for half th flight. Skipped over for food, crushed by rude passenger in front of me."

Pros: "Boarding was organized. First class etc.first, rear of the plane second then the rest. The plane took off on time, great! We arrived early. great!"
Cons: "Nothing"

Pros: "Seat arrangement."
Cons: "Two toilets for more than 100 persons. Crew members are rigid and not flexible."

Pros: "All went well"

Pros: "Not too uncomfortable."
Cons: "They censor their films. We watched two comedies over our two flights, and both were obviously edited for content and language. Why? We paid to watch these and were never made aware we were not seeing the full film. I'll avoid this airline in the future because of this."

Pros: "Price"
Cons: "Pages removed from flight magazine"

Pros: "I got an exit row!"

Pros: "Last minute trip to MN and back to Bay Area. Went for a funeral. Flew Sun country for the first time both ways. Best experience I've/we've had flying in a while. Thank you. We'll be back - especially if y'all go to the east coast."

Pros: "For only $15 more I upgraded to a seat with more space and was very comfortable. With the baggage fee only $20 (not $25 like other airlines), I was very happy with the affordable upgrade."

Pros: "Smooth flight with great service. I enjoyed the food options! Great curbside service to quickly check our bags. ;)"

Pros: "Great crew"
Cons: "no basic snack"

Pros: "First class"
Cons: "Nothing"

Pros: "Arrived early at destination"
Cons: "Luggage took almost 40 minutes to show up at baggage claim. This may be an airport issue, but you are the only ones that ask for feed back, so pass it along if you can."

Pros: "Drinks were offered twice."
Cons: "No complimentary peanuts or pretzels."

Cons: "Seemed a little cramped"

Pros: "everything"
Cons: "nothing"

Pros: "It was the first time I'd flown Sun Country, and it won't be my last!! They made my travel enjoyable, the crew was friendly and cheerful!"

Pros: "Ok beer prices food limited and expensive"

Pros: "I think being nice is a job requirement for Sun Country airlines."

Pros: "The computers went down the day before the flight and the phones said they were too busy try later. But the personal service at the airport was outstanding, which completely made up for the glitch. And the crew were extra friendly."

Pros: "-efficiency of boarding -friendly crew -small airline means transfer in Minneapolis was just a few seconds walk -ticket price"
Cons: "-rock hard seats, bad even for coach, but I'll bring a cushion next time -Sun Country unfortunately has its gates in the INTERNATIONAL terminal, so beware TSA lines on the way out of SFO"

Pros: "The crew was great!!"
Cons: "No complimentary snacks were served and it was a 4 hour flight."

Pros: "Overall quiet,uneventful flight."
Cons: "On a long flight from MSP to SanFrancisco, I've always had flight attendants coming down aisle several times with water. Not at all on this Sun Country flight. Disappointing."

Pros: "Nice bear selection. Good legroom."
Cons: "Unable to select seats once you got to the airport. No in flight entertainment. No real hot meal (even for purchase). No wifi. Seats barely recline. Late takeoff on my first flight making the connection tight. Lack of mobile tickets."

Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."

Cons: "Seating policy is strange and a bit confusing."

Pros: "Crew was very practical and personable. Food was airplane food, so I didn't expect to be impressed, and wasn't. Using and advertising the use of one of the local restaurant's (one that is a classic in that city) seasoning on the burger was a definite plus. Probably the only reason I bought a burger as a matter of fact."
Cons: "Update your damn planes. No movies? No music? Just a crummy little tablet if I want to watch something, and it's not even complimentary. It's inconvenient, and I'm expected to pay for it. Compared to Delta, not impressive at all."

Pros: "Oooh... and a new plane to boot! :)"
Cons: "Will need WiFi for business"

Cons: "They lost my bag. Service in retrieving ,\my bag was terrible."

Pros: "Crew was very kind, and being able to bring a carry on with no charge was a huge benefit."
Cons: "No snacks."

Pros: "On time"

Pros: "Upgraded to first class - YaY. The personal media pad was cool."
Cons: "Flight was late"

Cons: "1st flight had 1 hrs mechanical delay. connecting flight was delayed another 3 hrs due to mechanical issues and this was at the hub airport. needless to say, it took me twice as long to get to my destination."

Pros: "Seats were comfortable"
Cons: "Provide coffee at least"

Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"

Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"

Pros: "Nice crew. Very smooth flight."

Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."

Pros: "Comfortable"
Cons: "I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear"

Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"

Pros: "Attentive Flight Attenants"

Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"

Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."

Cons: "The terminal 52A-J is a disgrace"

Cons: "The flight was delayed like 4 times!! It was crazy the wait!"

Cons: "This flight is delayed 8/10. Miserable route"

Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"

Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."

Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."

Pros: "Friendly crew"
Cons: "No entertainment."

Pros: "Ss"
Cons: "Sd"

Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"

Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."

Cons: "It was cancelled"

Pros: "N/A"
Cons: "Missed this connection"

Cons: "tvs weren't working correctly during the entire flight"

Cons: "No space! Glad I was sitting next to family! Seats were tight...no leg room...long flight!"

Pros: "Nothing!"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."

Pros: "Flight attendants were very friendly and attentive."

Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."

Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"

Pros: "No entertainment nothing"
Cons: "Nothing"

Pros: "The plane was comfortable and flight was smooth."
Cons: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."

Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."

Pros: "Crew"
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."

Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"

Pros: "Great service and convenient flight."

Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."

Pros: "Roomy aisle seat"
Cons: "Nothing"

Pros: "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."

Pros: "we arrived safely"
Cons: "had to take a shuttle to depart from a remote terminal. Had to climb up a long ramp. Seats were very close to each other (no knee room). No food. not enough overhead space for luggage. Very tight and uncomfortable seating."

Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"

Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"

Pros: "Entertainment us on point!"
Cons: "Boarding sucked, 90 mins delayed and made us check in bag. The snacks are TERRIBLE - no thank you."

Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."

Pros: "Flight attendants very kind"

Cons: "Flight didn't exist"

Pros: "Flight Attendant Sullivan added humor and attentiveness to flight"

Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"

Pros: "Service was outstanding, stewardess was funny, plane was very clean. I will switch from Southwest! Good job!"

Pros: "Staff at LAX was helpful and tried helping me get to my next flight by moving me to front of plane at the end of flying."
Cons: "My flight to SFO was delayed so it made me miss my next flight. I ran trying to make it to that gate with a 20 pound backpack on my back, couldn't stop coughing for the rest of the trip after that. American Airlines staff told me that I can pay $75 dollars extra to secure a seat for the next flight 6 hours away. I told them I am not paying anymore because it wasn't my fault I missed this flight. Then, they lost my suitcase so they took 30 minutes to find it. I tried boarding with the priority pass members because my new ticket they gave me was for priority and one of the American Airlines staff members kept getting in my face until I was at the back of the line because I was in boarding group 4. I just never have been treated so poorly before my any airline. I travel often so I will never take American Airlines again. The final straw was another delay at my last layover in PHL, which made me and up traveling for a total of 21 hours."

Cons: "Flight was over two hours delayed, the gate crew did not do a good job announcing the new delay times and reasons for the delays."

Pros: "Nothing"
Cons: "I'll never book AA again."

Pros: "Pleasant crew on ground and in air. Flight was on time departing and arrived ahead of schedule into SF. Nicely done!"

Cons: "Sitting on tha runway in LA for one hour"

Cons: "Delay"

Cons: "See above"

Cons: "It only takes 1hour from LAx. They fudged the flight time to always show they arrive early.. It's fraud"

Cons: "This was 11PM flight from LAX to SFO which takes about an hour and a half. We sat on the tarmac for nearly two hours with little feedback from the crew and screaming kids (I too wanted to scream). When I requested information, I was told that they had to remove a passenger and get gas. It sounded like a cruel joke. Unprofessional, disrespectful and all around terrible experience."

Cons: "Too much time taxing at the gate."

Pros: "Nothing"
Cons: "There were no Tvs on a 5 hour flight. We had to be put on 3 different flights, and are hours late. United proved the rumors are true!"

Cons: "Not enough leg room"

Pros: "Info for connecting flight."

Pros: "Crew and services."

Pros: "Sat in the back row and they did not get to us to offer soft drinks Every time the attendant made an announcement there was a loud beeping sound that was annoying"
Cons: "No beverage service to those in the back row and all you get is I am sorry. Never flying united again"

Pros: "I liked the fact that American Airlines (which I ended up getting transferred to) pulled through for me and were professional and accommodating."
Cons: "United overall was a complete disaster. They overbooked the flight, so it got delayed until the next day, but not before the involuntarily checked my carry-on due to no more space. When they delayed the flight I asked to get my bag back, but they assured me it would be on the American Airlines flight they transferred me to. Guess what...it wasn't. And now I'm stuck in Portland with nothing but my wallet, keyes and phone, and a small bag of toiletries given to me by American (which should have been United's responsibility). This is the FOURTH trip with United where they have screwed me over with either baggage loss or itinerary issues. NEVER using United after this trip. Next time I book, I'd rather just go with the next price up if it means not flying with them!!"

Cons: "Boarding delayed 2 hours. I did not like that at all."

Cons: "Flight delay"

Pros: "The crew was ok for the type of company they are."
Cons: "The plane was absolutely horrendous. Really uncomfortable. No TV, no outlet to plug in my own device. And garbage wifi."

Cons: "The flight attendants were incredibly rude and you would think that after assaulting a passenger, they'd try to step it up a notch. I had fallen asleep in my seat and I woke up to the flight attendant rattling and waving a snack in my face saying "I don't want to have to come back to your seat if you get hungry later"---the flight was 1 hour, I doubt I would trouble them for much."

Cons: "There was a 6 hour delay"

Pros: "I finally arrived at my destination"
Cons: "he flight was from lax to SFO, the printed ticket said it was a two hour flight whereas I know it is a one hour flight. We proceeded to board the plane on time and then pushed off the gate and sat in the runway for 45 minutes fly to sf and sit there on the runway for 30-45 minutes. Which meant that we were on the runway more than in the air. I would never pick United again for my flight between la and sf as it would be much quicker and easier with southwest, Virgin or JetBlue."

Cons: "We brought wine since we are going on a cruise and had it wrapped safely. Long story short they didn't like that it wasn't used with bubble wrap and charged us 30.00 to wrap the bottles. Nowhere in their site does it say how it needs to be transported."

Pros: "Pretty much on time"

Pros: "Due to predicted snow in Philadelphia united made the flight change easy and I arrived in Philadelphia ahead of the storm"
Cons: "Flight was comfortable and united employees helpful and considerate"

Pros: "Crew was entertaining enough, very friendly, never flying economy again. Economy plus or first class for sure next time"
Cons: "Economy seats were a bit cramped for someone of my height. Definitely liked the economy plus a lot better."

Cons: "Delayed taking off and sitting on tarmac upon arrivalz Flight attendant was rude and pushy."

Pros: "Quick flight, arrived early to each stop"
Cons: "Seats hurt, head rest don't stay up"

Cons: "Marjor delays"

Pros: "Gate and customer service agents were kind."
Cons: "Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher..."

Cons: "Flight delayed over 2 hours. Mixed signals from Captain and United whether or not flight would be cancelled. Forced to check only carry on at gate, citing lack of space, but plenty seen when aboard. Entertainment was limited to one channel if you don't want to pay some amount of money. Couldn't even look at the flight status screen. Stuck with only garbage home renovation show."

Pros: "Flight was OK."
Cons: "Flight was about 3 hours late, causing missed connection in SFO and having to spend the night."

Pros: "Economy class had a lot of room."
Cons: "Nothing in particular."

Cons: "Gate got moved 3 times- staff didn't make an effort to inform people. Landed in La and customs was awful- no organization. Someone passed out hit the floor it was 25 minutes before a stretcher arrived. Entire staff did not know how to handle it"

Cons: "So, late, rude flight attendants."

Cons: "Delayed made me late to my next flight which delayed me 7 hours to my destination"

Pros: "Screens."
Cons: "Guy flight attendant didn't even cracking a smile once."

Pros: "Price was nice at $142"

Pros: "Honestly nothing"
Cons: "Both my flights were delayed. The seats are cramped and uncomfortable. They don't give any food at all. There is no free entertainment."

Cons: "the airplane is really old! Don't have any amenities."

Pros: "Not much to go wrong so not much to complain about. On time, smooth, pleasant, ideal!"

Pros: "Will others are not serving food or drinks unless you purchase them, you can count on United fir free drinks."
Cons: "Everything was exellent."

Pros: "Kayak did a perfect job of alerting us via email in a timely manner when changes were made to gates and flight times. I napped the whole flight, so no food or entertainment issues."
Cons: "I forgot to choose specific seats for our return flight. My fault."

Pros: "Nothing was good. Ended having to stay at hotel, changing completely itinerary and car rental, and flights plan."
Cons: "Took us 18 hours to get into Eugene, OR We could have driven in less time"

Pros: "My wife and I are celebrating our 22nd wedding anniversary and we spend 6 hours at LAX. Two of 6 hours where sitting in the plane. This is the first and last time I'm flying with United. I'm extremely disappointed and I'm not looking forward to flying back to California on Sunday."
Cons: "I also hate the KAYAK update. I feel like I was being lie to for those this hours. For my experience I should be refund for my trip to San Francisco. On Facebook my experience is mention to all my wife and I friend, family and co workers. Again, I'm not looking to my flight back home."

Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."

Pros: "on time everything was good"
Cons: "the ac was so strong too cold"

Cons: "delay service is really bad cant find my baggages"

Cons: "Flight was canceled and I had to really take matters into my own hands to get a decent replacement flight. Limited automatically rebooked me for 6:30am the following morning, almost 24 hrs out. No vouchers. Lame."

Pros: "I was finally able to change my flight"
Cons: "Bought a ticket on an overbooked flight which was then delayed by 4 hours with no other flights available to switch until the next day causing me to take a cab back and forth from the airport and to wait until he next day to fly which will mean 2 more cab rides."

Pros: "we were stuck during Holliday due to weather at sfo. I think the supervisors name was brent, worked on n getting us back to RDM and booked us new tickets to RDM so they didn't have to close the ER if I didn't make it to work as I am the trauma coordinator at a small isolated hospital with icy roads. I got there on time to get a 7 person car crash and saved them all. He probably saved a few lives just by getting me to work and getting us on a busy week of booked flights. Please tell him thanks to the supervisor that booked for us."

Pros: "No food at all only drinks but in a cup only."

Pros: "The flight crew were very considerate and provided multiple offerings of beverage service."
Cons: "Leg room was inadequate, headrest was not comfortable, armrests were not wide enough to accommodate two people."