Pros: "The crew was very nice and great, especially since turbulence made their jobs stressful as well."
Pros: "The crew, the service on the plane and boarding was great. Even the captain kept us informed of the reason for the delay."
Cons: "When booking flights, I expect to arrive within a 15 minute cushion. But this flights was 2.5 hours late to arrive to the destination."
Cons: "Been on time (both flights were late) and offered a competitive direct flight."
Cons: "Plane was a little older. But the staff was terrific"
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Pros: "It’s Southwest. Meaning lost cost, no frills, but more importantly no extra fees. They will get you where you need to go."
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "Crew was very friendly and provided excellent service."
Cons: "Wifi out on this flight. Short flight so no problem."
Pros: "Onboard Wifi was cheap"
Cons: "Really dislike the Southwest boarding method with no seat assignment."
Cons: "Annoying fellow passengers playing music without headphones and waking me up by touching me wktj their belongings and hair"
Cons: "First class in an airplane this size is a bit limited (especially legroom) when in the first row."
Pros: "Seat was great. Nice they kept the Virgin size seating"
Pros: "I like the new regional jets. Super good experience overall."
Cons: "Flight on time and not wait 30 min on the runway to get to a gate once landed"
Pros: "The lady boarding people was really good. Got people to willingly check bags on a full flight and was positive and friendly."
Cons: "Plane was smelly. Attendants gathering trash after food and drink was poorly timed and awkward. They seemed either tired or not interested."
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "The crew was very attentive and caring. While I worried I wasn’t going to get a seat, the staff reassured me if you paid for a ticket, you’ll have a seat."
Pros: "Planes are clean and comfortable"
Cons: "Communication needs to be better via text or email regarding flight status changes."
Pros: "Friendly employees. Excellent pilots who nailed the landing. Seats better than other airlines (Airbus)"
Cons: "the flight was 2 hours delayed but the staff continuously kept us up to date"
Pros: "Crew is nice."
Cons: "Snack options. More frequencies of passing snacks. Limited options for movies"
Cons: "It was a 6 hour flight and I didn’t know only 2 snacks and a water were available on the plane until I got to the airport. Almost everything was still closed at the airport. We were quite hungry and thirsty."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "Great flight! Excellent legroom and connectivity. Flight crew was wonderful."
Pros: "It has been over 2 years and I still remember the service, comfort and atmosphere of this flight. Whatever JetBlue is doing, it works!"
Cons: "Service was the best!!! Eatup cafe option wasn’t printed on the menu. Elf the movie was an option on my tv but wouldn’t actually play."
Pros: "I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good."
Cons: "I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm."
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "Crew was very friendly and responsive"
Cons: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Fine crew. Fine entertainment."
Cons: "Clumsy boarding process. After a 2.5 hour delay on tarmac before takeoff there was almost no food on board for a 6-hour flight"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Cons: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."
Cons: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Pros: "Boarding was easy and the flight was comfortable."
Cons: "The upcharges for carry on and a “seat fee”. My flight costed $100 extra!"
Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."
Cons: "We were directed to one baggage claim area and after 15 min of waiting, found that all our flights' bags were on another carousell. No one told us."
Cons: "Use to love this airline now I only take it when I need to since we are now charged for every little thing, carry on, online check in, pick your seat, you don’t even get a little snack of pretzels anymore, only get to buy a snack for 5x more than what they actually cost. No thanks. Never again."
Cons: "Cramped seating. I didn't get a seat, for reasons I didn't understand, until right before boarding. On takeoff there was a loud rumbling sound that sounded like a malfunctio, which was scary. The crew was fine, however."
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Pros: "The crew on the ground and sky were amazing. Everyone i talked to was kind and understanding while dealing with a difficult situation."
Cons: "Ultimately, sun country could of communicated better all around. Was not informed that the flight was delayed until I checked into airport/ even though we were told that the airline knew that the plane was late “all day.” Arrived for a 3:50 flight and did not take off till after 9. Furthermore, there was limited communication regarding when we would actually take off. Checking-in I was informed boarding would start at “6:40” and then we did not board until 830-9."
Pros: "Nothing. Was horrible. Rude people work at the counter. She think to high heaven."
Cons: "Hated everything about it. Sun country air is the worst airline I've ever flown on. AVOID!!! Could not handle simple requests. Over charged and was a terrible over all experience and ruined my whole vacation to be honest"