Daily cleaning, installation of cabin HEPA filters
|September||Best time to beat the crowds with an average 10% drop in price.|
|December||Most popular time to fly with an average 31% increase in price.|
Average price round-trip
|$750||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Mid night snack can be improved, it’s too small a portion."
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Pros: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Cons: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Pros: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
Cons: "The food and the drink selection."
Cons: "The way they board the passengers"
Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Pros: "A taste of Japan food."
Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Cons: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Pros: "Crew is awesome and nice"
Cons: "The seat was extremely uncomfortable."
Pros: "Service is Stellar"
Cons: "Business class seats were a bit old"
Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "crew was professional and very attentive and beer and wine on the flight."
Cons: "wish they had more movies choices from the u.s."
Pros: "Comfortable seats, very friendly staff."
Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."
Pros: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Cons: "nothing everything was awesome hope I fly ana again sometime ."
Pros: "The staff are friendly and helpful. The seat is very comfy"
Pros: "Food was great!"
Cons: "The Japanese crew were not very good at English!"
Pros: "The crew was very efficient and the food was also good"
Cons: "You should add some veg dishes"
Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Pros: "Newplane, excerlent crews"
Pros: "Efficient and uneventful"
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "Great flight"
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Pros: "It was an awesome flight, very nice and great service,"
Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Pros: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Pros: "The food was excellent and the flight attendants were courteous and thoughtful."
Cons: "I slept through a meal."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Pros: "Crew is always awesome on ANA flights"
Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "Food is good."
Cons: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Pros: "The plane they used was B-787"
Cons: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Pros: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."
Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Pros: "Great comfort."
Cons: "Limited entertainment compared to other airlines."
Pros: "Nothing comes to mind"
Pros: "The cabin crews professional, kind, and helpful attitude all the time during the flight."
Cons: "1- The boarding, was very late as well as the departure. 2- The captain’s departing and landing technique, I had a feeling the plane was going to dismantle due to his harsh landing!. 3- The food’s quality."
Pros: "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
Pros: "timing is good. provide me enough time to do connecting flight from wuhan to jfk"
Cons: "check through from bangkok to jfk automaticlly. it would be so confusing if i didnt have help from flyer who knew how to connect flight. this was my first to wuhan airport. i had to lwait for my lugage then go thru custom for tempolary visit visa from custom then go check in myself and my lugage again at the airline counter. not convenient at all."
Pros: "I liked that the crew were very attentive and smiling."
Cons: "The flight was bad because of the passengers who had no sense of personal space."
Pros: "Crew was great with service even though they must have been super tired from the flight."
Cons: "More leg-room and space to stretch."
Pros: "Food was okay"
Cons: "Media system had to be fixed"
Cons: "After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou."
Pros: "Good food Free accomodation for layover"
Cons: "Too long"
Cons: "Transfer process is too hassle"
Pros: "Cheap flight."
Cons: "Service is bad. Food if not good as well."
Cons: "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
Cons: "the crew is impatient. The stewardess left before i even finish my sentence."
Pros: "The cabin crew were so great!!!"
Pros: "The efficiency and professionalism of the crew were appreciated.Business class seats were comfortable but lack of wi-if disappointing."
Cons: "Left 1 and a half hours late, the entertainment system was broken (14 hour flight)... made our connection but waited on the runway another hour. Arrive at our destination and our luggage is missing. They say we’ll have em in a week... no offer of compensation especially since I have to spend $100 to taxi back to the airport to get them if I want them earlier"
Pros: "Staff were very prompt and polite. Very good english speakers. Back in the galley nice to chat and get extra food and drink. Very pleasant crew."
Cons: "Wish they, among many other airlines, would board from the rear. Would be so much more efficient. Or board the first class and business class, then from the rear."
Pros: "Seats were comfy, enough leg room, food was pretty decent and the flight got on time"
Cons: "They lost my suitcase but promised to bring it back the next day. Let's see..."
Pros: "Flight crew were friendly and helpful."
Cons: "Seats are hard and uncomfortable."
Pros: "Friendly service"
Cons: "Have to take a. Bus to the air field to get on from airport terminal"
Pros: "Guangzhou airport crew Helped us to change domestic flight Guangzhou-wuhan to international flight Guangzhou-wuhan-San Francisco so we can come back to SF on our schedule. My son lost his homework folder in the aircraft. A crew called me back to let me know he could not find it."
Cons: "Guangzhou to Wuhan flight was changed to afternoon without notifying us so we could not connect the flight to San Francisco. I did not know Guangzhou to Wuhan was domestic flight and needed to check out luggages and check in luggages in Wuhan until we arrived in Guangzhou airport. We were lucky we could change to international flight Guangzhou-Wuhan-San francisco. Otherwise we could not come back on time. It's horrible. The ticket did not state we need to check in/ check out luggages twice and guangzhou-Wuhan is domestic flight which always changes schedule without notice. We won't buy this type of flight anymore."
Cons: "Later flight and delayed in China, stay in wuhan for 24 hours No smith transfer to next flight"
Pros: "Everyone was very professional and nice. I have zero complaints."
Pros: "Movie selections are good. One screen per seat. Have USB to charge your device."
Cons: "The boarding is hard. Need to take a shuttle to get back to airport. But this might be where they saved the cost for lower airfare."
Pros: "Seat, entertainment, on time, cabin crew."
Cons: "No lounge, Food was just okay"
Pros: "China Southern gave me a complimentary upgrade to premium economy for both legs of my flight."
Cons: "The food was below average airline food. A omelette I was served was not edible."
Pros: "I like the comfort seat from New York to Guangzhou on Being 777 even though it was a long flight of almost 15 hours."
Cons: "The white wine served on the CZ600 flight between New York and Guangzhou was not chilled. The flight crews should be trained that white wine needs to be served chilled. The Delta Club at JFK closed before midnight. However the outbound flight from JFK did not leave until 1:40 am. There should be notice where the business class customers should go to get lounge services."
Pros: "Crew was excellent. Had a headache going up crew checked in to see how I was doing. Though I precious years they would have just given me advise or the like. I can understand why they were reluctant to do so nowdays."
Cons: "I understand minimum leg room a such, but seriously, no lumber support makes sleeping while sitting quite uncomfortable."
Cons: "Service and ammenties are on a level with an ultra low cost carrier. As long as expectations are low, you won't be disappointed"
Cons: "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades!"
Pros: "service is great"
Pros: "My first flight was delayed 4 hours and I didn't even get on my connecting flight, even though the connecting flight was leaving after my first flight arrived!"
Pros: "Not much to like after being delayed."
Cons: "Both my flights were delayed. In the end arrived at my destination at 3:30 am when I was originally scheduled to arrive at midnight."
Cons: "Terrible delay before departure, right before landing, and after landing but before gate. I had 3.5 hr layover in Wuhan but still missed my next flight. The hotel provided by the airline for overnight is terrible. I have to pay extra to get a room for my own (the standard offered requires two strangers stay in the same room)."
Cons: "Crew was welcoming, but the seats are terribly cramped. The delay also pushed an already long flight into torture."
Cons: "Going thru customs, security and immigration for the third time in Wuhan. The first check was in Thailand, second check was in Guangzhou. Not sure why they are always checking you out and in. Must be some bizarre Chinese regulation."
Pros: "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
Cons: "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."
Pros: "Crew was really good and helpful but sometimes there was a language barrier. I accidentally got off the plane but it was my own mistake aa I should of paid closer attention to the itenary. I did ask a crew member if I should leave the plane and she said to ask ground crew. But there was a lot of pasangers that did the same thing. I had to go through customs, security check and immigration to get back on the plane."
Pros: "same as above"
Cons: "same as above"
Pros: "On time Sort of."
Cons: "737 so Small plane. No Recline seats in Biz. Poor entertainment selection"
Pros: "overall good. Attendants nice."
Cons: "Just to many stops."
Pros: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Cons: "I would like the food choices to be containing less fish as it's rather smelly in a contained space such as an aircraft. Otherwise it was a rather short flight so no complaints."
Pros: "Cheap Price, but not worth the downside. Crew was helpful but mostly on break."
Cons: "Extremely uncomfortable seats, Impossible to navigate website, Absolute prohibition of turning on cellphone during flight."
Pros: "new planes on departing."
Cons: "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
Pros: "dream liner is smooth...and no fat flight attendants"
Pros: "Airbus A320 used on DEL - CAN segment has the best legroom I have seen in economy class. I took Asian vegetarian meal, food was good."
Pros: "Courtious, helpful and kind service I absolutely recommend."
Cons: "Everything they go the extra mile."
Pros: "Very good business class seat I was apprehensive but China Eastern is as good as anyone"
Cons: "I have read many negative things about China eastern and experienced changes and delays with flights from them.. However my flight experiences with them this time was positive. Food is not gourmet, but I am traveling economy."
Cons: "Wirst service and ever haf.never will fly chunies airlines"
Cons: "The food was uninspiring, to say the least."
Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
Pros: "It arrived safely. Price."
Cons: "Aggressive crew. Late departure with constantly changing delays."
Pros: "Everything was good"
Cons: "Nothing, keep at it"
Pros: "Crew still managed to provide me the veg meal, even though they didn't get the request."
Cons: "Type of food I chose on the website was not ordered with the airlines."
Pros: "On time!"
Cons: "Had to take buses on and off the planes in Shanghai. Added at least 20 minutes each way to the process and it was very uncomfortable to be squeezed in a bus waiting to get “full”"
Pros: "Seats reclined more than normal (in coach)"
Cons: "Disappointed there was only a fish dish which was offered as I don't eat fish. The seats reclined more than normal and was exited about how comfortable they were until I was told (not asked) to put it upright because the person behind me was eating."
Pros: "Staff were nice until Shanghai."
Cons: "They didn't seem to want to help the disabled unless you were from China. Rude to foreigners."
Pros: "Great price IMHO. Good value for the space/legroom. Nothing to hate."
Cons: "The food wasn’t great and service wasn’t as slick or polished as say a Qatar or ME3 airline, but to get from US to Hong Kong in business for less than 2 grand is a steal"
Cons: "The restroom toilet should renew, it was outdated and dirty."
Cons: "Missed flight due to delay and had to deal with rude staff for the rebooking. Around 15 of us got no real information and we’re just hoping for the best"
Pros: "Flight delay of an hour. Very nice flight attendants. good entertainment options. Yes, flight attendants didn't speak English very well, but it was fine."
Cons: "No vegetarian options, but just bring your own snacks/food. I actually ate something and think I got sick (that was my fault). They tried to accommodate me, however, which was nice. Overall I would travel them again."
Pros: "No late flights."
Cons: "The first leg from Chiang Mai to Shanghai was so cramped. Very little leg room and the back was low also. They also made me take out my headphones at the beginning and end of the flight."
Pros: "Flight was on time. Plane was very clean. Crew were courteous. Food was good. Spirits selection was good. China Eastern lounge in Shanghai is excellent, with a nicely run kitchen that feeds lots of people. Lounge has a very clean shower facility. Overall, excellent value for money."
Cons: "I had an accident dislocated my shoulder on my way to airport. My wife called all the possible numbers but no one helped. We missed our flight due to medical emergency in an alien country and China Eastern wasn’t helpful atall."
Pros: "Nothing special"
Cons: "Food was not so good. Chinese lady was sitting in the isle and no one in the middle, me at the window. She was so rude and didn’t care that I was sleeping. She was trying to lay down on both seats and kept waking me up with her best naked feet! 5 times I asked her to sit normally, nothing worked, she djs t understand, I guess this is normal in China. Rude and nasty! She was picking her nose then taking my bred from flight attendant to pass to me to be nice but why with your hands that just been up your nose!!!! And when she kept waking me up using both sets no one seemed to care!"
Pros: "I iike the 777 over the airbus. Good movie selection."
Cons: "just that the fight was late. otherwise, i would rank between ok and good (short flight). i have flown longer on china eastern on other occasions and in those cases, i would rank between good and excellent."
Pros: "business class had decent seats, big screen, good selection of movies"
Cons: "They did not load the luggage onto the plane, so it was not there when we arrived. There was no sort of remedial delivery service either, so I had to go to the airport the next morning at 5:30am to retrieve it. We were also crammed on a bus prior to boarding and sat on the tarmac for a long time before we were allowed off of the bus and onto the plane."
Pros: "Continue to keep up the high standards! Clean bathrooms! English speaking FA's! Boarding that is a breeze!"
Cons: "What's not to like? They have it down!"
Pros: "The flight was cheap."
Cons: "That you couldn't use your phone even on airplane mode."
Pros: "In flight entertainment system was good and had a nice selection."
Cons: "Almost could not board my flight back home from Korea as China Eastern changed the departure time of my connection in Beijing by 20 min. After dealing with customer service for over an hour they let me board the flight I already paid for! Middle isle, middle seat at the back of the plane for 14 hours. 1st meal had a very fishy smell so many on the plane didn’t eat it. Someone was smoking in the bathroom too which added a nice smell to the cabin. 2nd meal was a bit better. My seat was pretty tight. (I am 6’2” 230 lbs) Every time I take China Eastern I think to myself never again, but every now and again I have no option. Customer service is almost non-existent if anything goes wrong. They are the only airline that I have issues with almost every booking."
Pros: "The crew on board were very kind"
Cons: "It has been very difficult to get the boarding pass because my passport number was not registered in the computer of China Eastern !!! When I booked on line I never had the opportunity to insert my passports number !!"
Pros: "Pleasant. Clean. Entertainment worked. No real. Complaints."
Cons: "Are seats ever comfy in economy? These were nice and clean."
Cons: "Everything, will never use again. Worst flight experience I have had has been with this airline"
Pros: "Food was good"
Pros: "Very smooth boarding and in-flight service. Friendly attendants. Had vegan meals that were tasty and good quality. Flight was not full, so we had a free seat between us."
Cons: "Attendants spoke reasonable English, but there were a few points of confusion. Online checkin was not available, but this was not clearly stated on the website, so I wasted time trying to sort things out. The customer service phone line was down the day before our flight."
Pros: "Good customer service and on time flights"
Cons: "Maybe more food options"
Pros: "The crew were very helpful and polite and the food was decent for airline food."
Cons: "The seats were extremely tight and the seats lean back enough to where if you are taller your screen won't angle enough to see it very well."
Cons: "You can't use your phone on the flight -- even in airplane mode. Happy I had something to read. (For the record, you can use computers or iPads, just not phones. One can only imagine they had some problems with phone use in the past.)"
Pros: "Nothing. Absolutely nothing."
Cons: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Pros: "Service was nice, quick"
Cons: "Not very good meals"
Pros: "It was pleasant, nothing wrong."
Cons: "Everything was fine."
Pros: "Services friendly.no"
Cons: "There was no warning that I needed a visa just to transfer in Wuhan. Nobody told me beforehand that Wuhan is one of the only two airports in China that Americans cannot transfer. China Eastern wouldn't let me board the flight, they wouldn't cancel or change my flight either. I flew through China on the way to Bangkok with no problem, but they wouldn't let me use my return tickets. I payed for my tickets and they never let me use any of the tickets. I had to book with another airlines to get home. I will never use China Eastern Airlines again."
Pros: "The plane left on time, arrived on time, the staff was friendly enough, the food was good - it was nothing extraordinary but it did the job"
Cons: "China Eastern Airlines is not made for tall people. I'm 6'2" and I was very cramped."
Cons: "The airline had 2 delays which created a very stressful connection. I knew my luggage wasn't going to make it, so I requested to stay longer to make sure my luggage was with me. I was told my bag was onboard after a woman looked at her digital device after scanning my bag check ticket. I showed up to Hawaii and NONE of my luggage was there. MY plan was to connect to the big island immediately. I was going to cruise around the big island camping and surfing. I had to change those plans because again I knew my luggage wasn't going to get to me. I bought an unexpected night hotel in Honolulu, only to learn the BAG still wasn't going to arrive the NEXT day. I had to buy clothes and toilette supplies. They offered me $50, which covered the taxi rides....I went to the big island anyway because I couldn' just wait and not get my luggage anyway. I filed the paperwork and spoke with the manager on duty and he agreed to mail my luggage home direct when it arrived to their possession. Four days later I received a call saying my luggage was in Kona. Terrible experience, I'll never fly with them again."
Pros: "More food and drink choices More international appeal Free internet"
Cons: "Lack of international entertainment"
Pros: "It was on time! Staff were friendly."
Cons: "Outside boarding"
Pros: "Very Attentive staff, but with some language difficulty."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Boarding and unboarding on tarmac was inconvenient. 3. Movie selection not up to date"
Cons: "They would not let me on the flight and then they canceled my layer flights. They stole my money. I want a refund on the tickets."
Cons: "It took us more than 18 hours to actually land on Wuhan"
Pros: "The crew was great."
Cons: "Terrible sound regarding entertainment, which meant I couldn't watch anything without total frustration."
Pros: "On board was peaceful and uncrowded. Actually provided dinner!"
Cons: "Original flight was cancelled. Stood in a long line to re-book. Person said she put me on another flight and told me to go check in and check my bags. Person at check-in refused to do it until I go back to the first person and get my Ticket Number. Went back to stand in the long line again, she gave me the ticket number this time. It should be noted that the confirmation email did NOT provide the ticket number -- a big omission. After much unnecessary delay, entered crowded waiting area for many delayed flights. A cattle pen. An unusual plus -- they provided a take-out meal for those waiting through dinnertime. Flight was finally announced some 7 hours later. Crowded bus ride to the airplane. Not even third-rate service, very poor. No use of boarding ramp. I hope it is the last time I fly on China Eastern."
Pros: "Once onboard all went well, great business seats, great crew. Food was very average and drinks warm"
Cons: "Delays, plane got delayed twice, very little visibility, no pro active re routing offered on earlier flight also delayed but which eventually left at time of original flight I had booked"
Pros: "Costumer service"
Cons: "Time late"
Cons: "If Crews could speak English, Crews not readily available, Hope there are more choices for food, So small portion of drink, Ordor needs to be controlled"
Pros: "Overall good flight"
Cons: "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"
Pros: "Smooth ride. Slept most of the way"
Cons: "No charger ports for iPhone. Sound on the movie was broken and spotty so shut it off Boarding was fine but the line to get Into the gate area was long and erratic and was a combo of like 6 different gates"
Pros: "Not sure"
Cons: "Flight landing on time would've deeply helped."
Cons: "I bought business class for round trip, However, my flights to/from PEK CGQ were economy"
Pros: "It didn't crash"
Cons: "1. The website didn't work so I could not choose my seat upfront, had to seat next to the bathroom, it was hours of torture 2. Absolutely grumpy flight attendants 3. No electronic equipment allowed, even in airplane mode (?? nonsense) 5. I will never, in any case, ever fly Air China again in my life"
Pros: "Pretty much on time. Normal professional and reliable flight by Air China crew. Tracking the flight on video is very much appreciated."
Cons: "Poor selection of movies. The usual choice of beef and fish. How about a more creative dish such as pasta?"
Pros: "Practically nothing"
Cons: "Terrible, tasteless food; couldn't understand English announcements, A/V surveillance in aircraft."
Pros: "Very fast getting luggage to us after the flight!"
Pros: "Food, especially the hot entrees and the salmon salad and the matcha cake"
Cons: "I repeatedly asked for upgrade options, was told 1) Gimpo airport can't process upgrades 2) wait until cabin door closed 3) flight is too full, no seats available when I could see an entire business class section empty. Was charged $110 to check an extra bag. Only one bag of three received upon landing. Airline staff was completely unapologetic and disingenuous, saying my bags would arrive on the next flight at 11 (there was no flight arriving at 11) and then treating me like I was inconveniencing them by needing to leave the airport two hours after my flight landed instead of continuing to wait indefinitely for my bags."
Cons: "I didn’t like the fact how our flight was late ( air China flight 818) it took off a hour late which made us almost miss our flight from Beijing . Our luggage was lost .. there’s no way our luggage could’ve got lost if it took the airlines a hour additionally to depart ."
Cons: "Play flight attendants horrible food movie selection very poor"
Cons: "Their seat arrangement. I feel a little more like being in the coach"
Pros: "Very friendly crew"
Cons: "flight was cancelled and rebooked for another day, but Air China was cheap in compensation for hotel, let alone compensation for food!!!"
Pros: "Everything fine"
Pros: "Their boarding are faster"
Cons: "Crew don't pay attention to your request"
Cons: "No vegetarian option, crew spoke little to no English, board was a mess, delayed an hour on tarmac after boarding late, only 4 agents at JFK to check in several hundred people."
Pros: "I was given the chicken dinner when I asked for the beef one - did not realize until the flight attendant was far away so I couldn't switch. This was a 13 hr flight - attendants did not offer water during the flight. No video options in English, only 1 channel on the screen on my seat, movie played on screen in front for all passengers to watch."
Pros: "Everything, meals were good."
Pros: "Not much"
Cons: "Did not bring wheelchair to board at gate for my friend. I asked them to bring it they said were you brought in by wheelchair I said yes she was. She said just sit down someone will come back to Board your friend , everyone started to board still no wheelchair I went to ask again she got annoyed and told me sit down horrible flight will never use them again."
Pros: "Fare prices were inexpensive."
Cons: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Cons: "Not enough meals or snacks were offered. food and beverages below other airlines"
Pros: "The flight was inexpensive."
Cons: "The bathrooms were disgusting. Toilet seats had deeply etched crusty yellow stains. My pillow had someone's long hair on it and shunks of shaggy lint (I wouldn't use an airline pillow, but still a revolting sight). Air China has a strictly enforced prohibition against using cell phones (even in flight mode) so if you haven't brought a laptop or tablet you're stuck with their limited entertainment system options."
Cons: "I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!"
Pros: "Flight attendants are quite nice."
Cons: "1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal."
Pros: "Food, blanket, movies on board"
Cons: "The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first"
Pros: "Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry!"
Cons: "I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours."
Pros: "Business class was nice. I only had it for one leg of about 4 legs. Food was good. Service was good. This is only if you're in business."
Cons: "Economy seats are really small. My shoulders hit the head rest. I'm not that tall, but I'm not short either. I think the seat in front of me was only about 12 inches from my face. The 6 hour ride didn't have individual monitors. Why? No mobile products can be used- not even an iPod. I can understand an hour flight- but 4+ hours? The flight from PEK to SGN was super late, and no one would give an explanation. On the long leg, the movie selection was poor. Mainly Chinese movies. Only a couple new English movies, and some older ones."
Pros: "I liked the selection of movies."
Cons: "I didn't like that the staff didn't know English that well, they only had Pepsi,spirt,oj, apple juice. No cranberry juices, no ginger ale, no liquor. I didn't like the staff touching me.You can use your words to politely get peoples attention. I didn't like that our flight was 3 hours late in Beijing and no one had an answer of why or how long. The only information was for us to get another flight in the morning or to just wait for 10hours or a few days. What kind of customer service is that! Food was terrible!!!!!!"
Cons: "It took 20 minutes taxi to reach the terminal in Beijing"
Cons: "Delayed for 2.5 hours."
Pros: "The best part about Air China was the low price. Everything went smoothly. We were late departing so I missed my connecting flight to Japan. I had a 16 hour lay over. I recommend paying more attention to the total hours. I mistook 9pm for 9 am ! The airport in Beijing was a fine place to read.."
Cons: "The flight was totally booked - the plane was full. 90% of the movies offered were Chinese in origin."
Cons: "I missed my connecting flight due to a late landing, and the next flight was 8 hrs later. The crew members were less than accommodating."
Cons: "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."
Pros: "- flight attendants were very nice - offering of tea and biscuits during red eye at any hour"
Cons: "Customer service agents at front desk in LAX and Beijing - TV touch screens were broken 50% of the time - poor quality beverages and food"
Cons: "Couldn't touch your phone."
Cons: "They lost my bag it had all my souvenirs from my Japan trip"
Pros: "Movie selection was okay, could have been better but there was enough to make a 12 hour flight passable."
Cons: "Traveling from Bangkok we were required to go through security twice more at Beijing from some reason, and then again prior to boarding our carry-ons were checked again and all water/liquids taken from us. This became a problem because after the initial meal and drink service there was no service for more than six hours. For at 12 hour flight only two meals were offered. The flight attendants were scarce and unwilling to help people, even closing the curtains to their work areas. My girlfriend is on medication and shouldn't become dehydrated so I was forced to "acquire" a bottle of water from the service area when the attendant left. The food was atrocious, far worse than when we flew from San Francisco to Beijing for some reason. I believe the crew was understaffed and tired. Overall it was extremely disappointing and I will do my best never to fly with them again, or through Beijing airport."
Pros: "Service & attentiveness of flight crew on red eye and 12 hr+ flight."
Cons: "3rd class was new to me. Little cramped but still comfortable with good entertainment."
Cons: "1. Flight got delayed, so I missed my connection and I had to stay at the airport overnight. They did it provide a hotel to stay saying the delay was weather related and not their fault 2. Communication skills are extremely poor in Beijing airport 3. All flights were delayed from Air China."
Cons: "Entertainment is poor"
Cons: "Reccomend better vegetarian options"
Pros: "The flight was pretty good and courteous. And boarding was pretty average."
Cons: "I hate the fact that I can't use my phone for entertainment even when it's on airplane mode. I have the wifi off and airplane mode on and I still can't use it."
Pros: "Seat entertainment, food, cabin staff"
Cons: "customer service on ground was weak."
Airlines flying from Massachusetts to Wuhan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights