There’s a reason SIN is on of the BEST airline in the world.
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Pros: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Cons: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Pros: "The staff was good to me when I became ill on the flight with a migraine."
Cons: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Cons: "Pathetic food, and really rude crew by the standards of an international flight."
Cons: "The food was a bit over cooked and dry but overall excellent service."
Pros: "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
Cons: "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
Pros: "It finally took off. The crew is polite."
Cons: "The flight was delayed 5 hours and there was poor on site communications. This is the definition of a poor flight."
Pros: "Crew and equipment were excellent."
Cons: "Two flights with close departure times used the same gate, leading to an overcrowded gate area at Pudong."
Pros: "Return trip meal was significantly better than on the outbound leg."
Cons: "Substantial condensation poured on me while taking off. The flight attendant wiped the surfaces, but seemed less concerned about me."
Pros: "I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet."
Cons: "The services of the flight information and the slot of earphone was not working."
Pros: "Fast check in&boarding Crew Seats space for legs Flying stable"
Cons: "Flight delayed Food doesn’t have any sign for halal/muslim food! Entertainment was boaring"
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Pros: "Food was good. Great idea to have main 2 meals and a light meal at the end. Flight attendants came around with water every so often. IFE was excellent which helped make the flight go faster."
Cons: "Boarding was a bus gate which was a long ride."
Cons: "If anything goes wrong with your flight , they will Rob you of your money and there is nothing you can do about it. DO NOT fly with east china air just trying save a few bucks. Bad idea"
Pros: "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
Cons: "The seats weren't the most comfortable and the food was normal flight food."
Pros: "Crew was great and was happy to get gluten free food i could eat"
Cons: "Not lose my bags :("
Pros: "Great crew, super clean and new plane"
Cons: "Food is “unique” and entertainment options are a bit outdated"
Pros: "Overall good flight"
Cons: "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"
Pros: "Absolutely nothing!"
Cons: "Food tastes horrible. Flight attendant picked her nose at one time right before distributing the drinks and did not wash her hands. You're not given your own canned drink rather a half a cup. Seats are too small/don't look clean. Movie selection was poor. Plane was delayed! Luggage left in Bejing."
Cons: "Delayed an hour due to inbound flight late on schedule"
Cons: "Ca Needs to be more clear on who can get a transit entry , I with a US Passport didn't get one and stuck in pek airport for 25 hours ,"
Cons: "After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping...."
Pros: "The plane made no unscheduled landings."
Cons: "The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport."
Cons: "Transfer in Beijing gave only one hour between flights. Impossible to make with China's cumbersome security procedure. Why did they give us those flights? Told staff on plane that we had a tough connection. No communication or procedure to help make transfer. Got to the gate BEFORE flight was to take off but plane was uncoupled from ramp and NO STAFF present. Went to another Air China gate and could not get any help. No supervisors to help. Five people missed the connection. Had to wait over EIGHT hours for next flight and was offered NOTHING by way of compensation. Does not appear that Air Chine wants to live up to the country's status in the world. Very poor service."
Pros: "Kayak messages about the gate number, delay, and so on all went into my spam folder and found them later after the flight"