Daily cleaning, installation of cabin HEPA filters on flights from Maui to Spokane
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$284||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Traveling alone with my 7 mo infant. Boarded the plane and got all settled for our quick flight, just to be told that we all had to deplane due to mechanical issues. So, had to pack up all our baby stuff, grab our gate checked car seat and stroller, go to another gate, and board again. After taxiing for about 40 min, we finally took off (when we should have been landing). Definitely prepped bottles and diaper bag for a one hour flight and had an antsy baby by the time we landed. Totally understand that mechanical issues come up and am glad we were safe, but would have been much appreciated if we didn't have to board, deplane, and then board again."
Pros: "On time/early, pleasant crew, great flight (other than the fact we were leaving paradise!). Also the plugs to charge phones/tablets/computers during the flight are clutch!"
Cons: "Probably should split the board group to something smaller than rows 20-32 (too many folks in 3 "lines"), but I was in row 17, and since most folks had boarded it was smith sailing for me."
Pros: "First flight on Alaska, fantastic airline! Will definitely fly them again. Friendly crew, good perks, comfortable flight. Highly recommend."
Pros: "freq of flights"
Pros: "Everyone was so friendly."
Pros: "Even though there was a delay because incoming plane was delayed, the staff kept us updated and boarded the passengers as soon as possible."
Pros: "very nice,"
Cons: "Cheez-its. What happened to better snacks than this?"
Pros: "Happy flight attendents that made the short trip enjoyable. It was a clean and manner flight. I will definately fly Alaska again."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Complimentary wine Entertaining crew Quick & free gate check baggage clean & well air conditioned plane"
Cons: "Flying on an old tiny jet"
Cons: "The food wasn't good and they run of food to buy."
Pros: "The gate agents, flight attendants and flight crew were polite, professional and efficient."
Cons: "MY BAG IS GONE"
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Pros: "Crew was excellent despite the delays."
Cons: "Sat on the tarmac for 40 minutes in the aircraft after boarding, after the flight was already delayed 30 minutes. Warm day and none of the in aircraft ventilation was turned on. What should've been a roughly 45 minute flight from Seattle to Spokane became a 3hr slog."
Pros: "Complimentary cookies"
Cons: "Very rough landing; felt like wheels would break off. Original flight delayed over an hour. Replacement flight had to wait for a crew from another plane."
Pros: "They were very accommodating and friendly. It's so easy to use."
Cons: "I like the food and how they changed my seat when I told them I have back trouble. But next time I will get first class or business class if I can."
Pros: "um...I got home?"
Cons: "Ugh where to start. First my flight from Oakland was delayed an hour, and while they did rebook me a flight (with a 3-hour layover in Seattle), they couldn't keep me in a first-class seat and didn't offer anything to compensate for that. This was my first time (and probably last time) treating myself to a first-class flight, and I was kind of looking forward to that seat...although I understand if flights are full.. When I arrived (an hour late) in Seattle, the gate was shown as N2, about ten thousand miles away from my debarking gate in the C section. After walking halfway there, I stopped at an Alaska desk to AGAIN verify info and ask if someone could PLEASE CHECK and see if I could keep my first-class seating, since I PAID for one originally and the delay was airline-based. They blandly told me the flights were full and everyone had checked in already, and then mentioned that the gate had been changed BACK to C section, so hike back another 5000 miles to where I started. Wait three hours. I did check in at the gate as well, yet again, to beg with my best smiley-face and see if the girls could find me a first class spot or put me on standby, since I PAID for it. They said, sadly, no it's all full and checked in. Wait and wait. When I finally did board, I noticed that the info board said that "two upgrade requests" had been filled. What? Seriously? Is that MY FIRST CLASS SEAT YOU JUST GAVE SOMEONE? *frowns slightly* Walked through the already-seated first-class cabin, noticing that TWO OF THEM are empty. I was seated in the middle between a regular dude and this woman who is apparently running her company and having a conference call loudly on her phone, right in my ear. So yes, we understand: She's important. After sitting for a few minutes, I finally buzzed an attendant, who finally arrived, and asked her AGAIN, if she could please check if there any first class seats open, because that is what I PAID FOR and I'd appreciate finishing my trip as it was origanally booked. She said she'd check. AND THEN DISAPPEARED FOREVER. Never did see her again. A few minutes later, yet another attendant walked down the aisle with a clipboard, checking for open seats and I'm thinking she's coming to tell me that yes, there's been an opening and one of those 2 empty seats is mine and please go ahead and move. But no. She walks on by and says something about adding more standby people to some empty seats. I'm literally biting my tongue. Then, before I can say anything, these TWO GUYS come flailing down the gangway and bail into the two lovely EMPTY first-class seats in front of me. *scowl* I'm sorry, but unless they were late getting to the plane, and those were actually their seats (could be true), this whole thing was handled very strangely. I never fly first class anyway, and I understand delays and full flights, but it would have been nice to have anyone even attempt to help me finish my trip in the class that I had PAID FOR."
Pros: "The check-in was easy."
Cons: "Flight was delayed from GEG -> PDX Before departure, the pilot announced that the flight would be "very bumpy" and so they weren't going to have drink service at all and the flight attendants would stay seated for the duration of the flight. This made me very nervous for the whole flight. However, it was hardly bumpy at all. I arrived tired from getting all worked up over nothing. On the way back to Spokane, the pilot announced before departure that the takeoff and landing would be bumpy, but once we got up to altitude it would be smooth. The reality was totally the opposite. During takeoff it was quite smooth, but then there was so much turbulence at cruising altitude that the pilot came on to say they were cancelling the beverage service halfway through for safety reasons. And then it smoothed out before landing. I thought it was a bad experience on both counts. Why even bother making a prediction about flight conditions if they are so changeable? It only sets people's expectations and then they are disappointed or unsettled."
Pros: "It was a quick flight."
Cons: "No service. The chime in the cabin is obnoxiously loud - startling at times."
Pros: "The crew was helpful and professional."
Cons: "I never understand the wifi."
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Since we were delayed, the crew gave some complimentary refreshments"
Cons: "We were delayed, the boarding was ridiculous since half the flight boarded with "priority" and then another 1/4 boarded for their elite and first class, so the rest of us in the back had nowhere to put our things. My husband and I were separated even though I had picked my seats months prior. No seatback entertainment whatsoever for a 6 hour flight. I am disappointed--I hold Alaska to a much higher standard based on past experience."
Pros: "Extra legroom seats for no additional price"
Cons: "Charging for checked bags. Charging for meals (hey, we got a free meal on Hawaiian on the way over)."
Pros: "It was fast."
Cons: "The crew was rude, it was so unpleasant"
Pros: "Everything was great"
Pros: "Flight was on time and everything went smoothly."
Pros: "Freindly gate people"
Cons: "Flight attendant bumped me several times, did not apologize or say excuse me."
Pros: "Friendly air hostesses. Customer service (3) rounds of drinks and food."
Pros: "Such a short flight, 37 minutes. Just oj or water. All else great."
Pros: "Landed safely."
Cons: "Extremely long wait before takeoff. If the plane hasn't been inspected and readied for take-off why board passengers and make them sit in the cramped uncomfortable seats?"
Pros: "Timely departure and arrival. And excellent in flight entertainment options."
Cons: "Slightly cramped in regular economy."
Cons: "30 min delay"
Cons: "Only one movie in 5 hours because the network does not work properly. . A second movie could not be selected after the first movie was chosen"
Cons: "The planes, both ways, was filthy."
Pros: "The service crew at the Alaskan service gate were amazing. We showed up 5 minutes post boarding gate close because we had to run back to our hotel to grab a wallet left behind. They waived the flight change and quickly put us on the next flight to the Bay Area asap."
Cons: "Not related to Alaska airline directly, the security check in took a long time."
Cons: "The customer service representative at the counter was cold, without a smile, and not having much eye contact while providing service and answers. That makes it an unpleasant experience while I needed to get a boarding pass."
Cons: "almost 5 hr delay, Really!"
Pros: "booked flight accidentally at pm hours instead of am hours and alaska airlines fixed it friendly and for free and im happy of online service and availability"
Cons: "it was all good"
Pros: "I liked the direct flight."
Cons: "We returned to Sacramento, and my bag was "lost". The bag attendant suggested it was hung up on the belt. Our neighbors had to circle the airport while we dealt with her. We went home without my bag. Thirty minutes after we were home, the bag attendant called and said they had my bag. We returned to the airport to pick it up because they could/would not guarantee that it would be delivered safely. The attendant said that it was there on another belt. NOT, because I actually checked before we left. Then, she didn't want to give us the Measly $50 voucher. Ugh, still upset a week later."
Pros: "I was trapped by security and almost missed my flight, however they were very accommodating and let me on. Super Thankful!!!"
Pros: "plane needed repairs was put on a direct flight to Portland"
Cons: "The movie players had no power so it took a while for the crew to get them to us."
Pros: "It was great, professional, short."
Pros: "Same as above"
Cons: "Everything was great"
Pros: "Service was Horrible"
Cons: "Not a friendly airline at all. Book with someone else."
Pros: "Same as above. It was the same airplane with the same crew."
Pros: "Crew were very nice and helpful. They projected that they really enjoy their job and that made it a pleasant trip. We arrived early at our destination and great landing!"
Cons: "Food is okay and not much. The selection for those who want to eat healthier or have more is pretty limited. However, I haven't flown with any better choices on other airlines so hopefully the choices will improve."
Pros: "Crew was friendly and very clear about masks."
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Cons: "Last row doesn’t recline"
Cons: "It was great"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Cons: "Flight was late."
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "Early departure"
Cons: "Absolutely nothing"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Not very crowded"
Cons: "The pplane was two hours late to depart due to technical issues."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "1,5 hours delay"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "On time, great service, a lot of legroom."
Cons: "Flight cancelled because of weather"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Quick flight!"
Cons: "rescheduling Putting my wife on a different flight seating us in middle seats"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"
Pros: "Above feedback is for the MSP to GEG flight"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Pros: "Being able to watch a movie on the plane"
Cons: "Late. No legroom"
Pros: "On Time"
Pros: "On time"
Pros: "Delta employees knew what they were doing in PV"
Cons: "Never again!"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Cons: "delayed 2+ hours due to runway maintenance. You'd think those things would be better planned..."
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "Got delayed due to the computer shutdown"
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "Crew was absolutely delightful! I love that hand sanitizer wipes. Great flights out."
Cons: "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Pros: "Entertainment was okay."
Cons: "Fight was late taking off. Sat on tarmac for almost an hour upon landing. Crew was unprofessional and did not keep the passengers updated on what was happening. Very disappointing."
Pros: "All excellent service. Staff in New Bern were very helpful and competent."
Cons: "Nothing I can think of"
Pros: "19 minute flight wheels up to wheels down!"
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Pros: "Even though we left late, we made up time in the air."
Cons: "My aisle seat didn’t recline."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "Crew was friendly. Clean plane."
Cons: "WiFi wasn’t functioning Boarding and deplaning process is the slowest I’ve ever experienced on any airline. First time flying AA in years. Not sure I would do it again."
Cons: "traffic made lose this flight. Had to change flights. Can not get connection flights with one hour difference between connections"
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Smooth flight and landing"
Cons: "Paying for upgrade seats that was tight"
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Cons: "Broken entertainment control set seat 11 window."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "Not the airline’s fault, but we had three hour delays due to weather in NYC, so I was in a foul mood."
Cons: "The delay"
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "Crew was polite and respectful"
Cons: "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Cons: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Pros: "I like the ability to stream movies and TV to my device. The seating was also comfortable the head rests are a lifesaver."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "Very pleasant staff"
Cons: "Inability to charge cell phone, poor location of TV, & inability to hear the music & movie well"
Pros: "Perfect t"
Cons: "The employees treated me poorly"
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "The crew and flight was great."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Cons: "He flight was extremely cold and they did not have any blankets. Very uncomfortable."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "No much"
Cons: "Aircraft is small, boarding is a mad dash to the plane"
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Cons: "Poor customer service"
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Cons: "Ride flight attendants"
Pros: "Priority boarding provided by my credit card"
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Pros: "Great service and nice plane"
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Pros: "Attentive crew,"
Pros: "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
Cons: "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Pros: "Crew was great seats are small"
Cons: "Bigger seats! Very good overall"
Pros: "The plane was a newer one with a bit more leg room."
Cons: "The snack was lousy - a very small pack of pretzels. For example, I’ve been on United flights when they gave us maple crisp cookies that were delicious. You would think for a five hour flight they could give you better snack! Drink service was very good."
Pros: "It got me home."
Cons: "Almost full flight. By the time the food cart reached the back if the plane, it was damn near empty (nothing decent to eat)."
Cons: "Rudest employees ever and a serious incident. Never flying United again"
Cons: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pros: "Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable."
Pros: "Amazing crew"
Cons: "Poor food"
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Pros: "Friendly attendants and a comfortable flight"
Cons: "Delayed flight and poor food choice"
Pros: "On time. Smooth flight. Good food."
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Pros: "No problems and the crew was friendly and helpful."
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Check in excellent, staff at airport very professional."
Cons: "No negative issues"
Pros: "Enjoyed watching DIRECTV and sleeping"
Pros: "4 hour 15 min."
Cons: "Bring your own entertainment"
Pros: "Almost nothing"
Cons: "This was a terrible flight. Entertainment system would not go off, no crew attention, we had 2 young kids and they could not sleep with the flashing TV in front of their eyes. Crew did not have the technical chops to even reset the system or try to. To add to the misery, we were seated in the last row where seats won't recline. If after flying 200k miles on United, I get this, I don't know what's worse! Very poor experience on United. Will just donate my miles."
Cons: "No food is lame"
Pros: "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
Cons: "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
Pros: "Good fare"
Cons: "Flight attendant chided me for not reading menu beforehand. On one of the flights I had to shout out to thrm to even get a drink since they didnt stop at my seat. No space for a bag on the aisle seat on the 777."
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Pros: "Economy Plus saves a bit New plane"
Cons: "VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake"
Cons: "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "Lights were dimmed in the cabin"
Cons: "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
Pros: "The seats we're ok"
Cons: "Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed."
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Pros: "The seats in first class were ok, not wonderful. Too expensive for only 'okay'."
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Cons: "never flying united."
Cons: "AFTER boarding, you endeavored to remove 41 passengers. Only interaction was through an overwhelmed flight attendant, who barely spoke english. Was an experience that eroded confidence in safety, something one would imagine from a third world airline. Unacceptable. No direction. Only instruction was to call United."
Pros: "Delays seem to be frequent with united and the staff is always in a bad mood. Will not fly again with them, I flew one leg on a different airline so I wouldn't miss my international connection as they wanted to delay 6 hours!!!"
Cons: "Didn't happen"
Cons: "I came up with some pretty bad bruising on my stomach from the seat belt during the landing."
Pros: "Everything was fast"
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Cons: "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Pros: "An eighty-five mile an hour tailwind got us from Los Angeles to Denver twenty-five minutes early. At LAX, our departure gate was only three gates from the arrival gate of our connecting flight, so no long trek through LAX. Seats on our 737-900 were tight and didn't recline far but, hey, United is the Wal-Mart of modern air travel. What do you expect?!"
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Cons: "Business class needs better seats for a 6 hour flight"
Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."
Airlines flying from Maui to Spokane have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maui to Spokane
Masks required on board, masks provided on flights from Maui to Spokane
Social distancing seating
Middle seats unavailable to book on flights from Maui to Spokane
Testing for antibodies, testing for symptoms for flights from Maui to Spokane
Waiving of change fees. Search flexible flights from Maui to Spokane