Daily cleaning, installation of cabin HEPA filters
|December||Best time to beat the crowds with an average 4% drop in price.|
|April||Most popular time to fly with an average 3% increase in price.|
Average price of a round-trip
|$574||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Cons: "The inflight system was hard to use. The rented iPads had to be given back almost an hour before the end of the flight."
Pros: "Nothing in particular"
Cons: "Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska."
Cons: "Seats that reclined more in first class!"
Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"
Pros: "Personable and polite crew"
Cons: "Boarding process"
Cons: "My flight was delayed 4 hours. The gate attendants were so kind but the communicate from operations was terrible. It’s sucked that those ladies had to fiend questions as there was no real Information. I wanted my WiFi comped."
Pros: "Good professional experience."
Cons: "When will boarding and de-planing efficiencies next used?"
Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Cons: "Nothing. Everything was just perfect!"
Pros: "Crew was so helpful and nice!"
Cons: "Better entertainment options and food options"
Cons: "The time Was Very good"
Pros: "The plane was clean and the ticket was cheap."
Cons: "Boarding process was needlessly complicated — just assign everybody a seat beforehand. Gate agents were rude. Seats are very uncomfortable and it’s difficult to sleep on red eyes. It should be prohibited to fly 737s cross-country."
Pros: "My seat was broken and didn’t recline on a red eye flight"
Cons: "My seat was broken and didn’t recline"
Cons: "Delayed flight by several hours. When the replacement plane arrived, the crew had to leave for a replacement crew. We arrived in New York half a day after our scheduled original arrival."
Pros: "No in seat entertainment"
Cons: "No snacks or beverages offered on a six hour flight"
Pros: "Crew was friendly"
Cons: "I had the middle seat for the red eye, but that is no ones fault the flight was full."
Pros: "Quick boarding"
Cons: "More room"
Pros: "Vouchers and free food after 9 hour delay"
Cons: "Not have us board and deplane and waiting for 9 hours."
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."
Cons: "You pay first class a looot of money But your seat can not even recline properly"
Pros: "WiFi worked better than most flights I’ve been on"
Cons: "Airline allowed people to bring way too many carry on’s aboard there was no room left for individuals that only brought one. Restrooms were horrible. Flight was the coldest I’ve ever experienced."
Cons: "Delayed 1 hour and 43 minutes. Unacceptable."
Pros: "The crew was good. I LOVED the fun mileage game while waiting to board."
Cons: "Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times."
Pros: "wi-fi as a t-mobile customer"
Cons: "having cabin crew remind people to put blinds down for a red eye. Some folks were oblivious."
Pros: "Comfortable seats and good entertainment choices."
Cons: "Not enough leg room"
Pros: "They have been on time for most flights"
Cons: "They never have enough room for my carry on even though I pack light. Also I always board in group D no matter if I have an aisle seat in the back or a window in the front."
Pros: "Staff was nice - they did what they could"
Cons: "Six hour delay. Unreal."
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "3 hours delay"
Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."
Pros: "Free movies, clean seats, friendly staff"
Pros: "Short and smooth"
Pros: "Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best."
Cons: "We had to wait over 2 hours delayed our flight claimed it was mechanical reasons then change it saying it was paperwork they need to do so we would be able to make the flight wasted almost 3 hours I was sleeping the crew wakes me up for drinks like really !!bad experience!!!!"
Pros: "Very pleasant flight, on time, with outstanding, attentive and friendly crew, specially Jeff!"
Cons: "The departure was delayed. This was extra frustrating because on my flight to Seattle the week before we were also delayed due to maintinence."
Cons: "I DID NOT LIKE THAT MY SUITCASE WENT TO OAKLAND INSTEAD OF JFK!!!"
Pros: "Comfortable. Nice, friendly crew. Pilot got us in a half hour earlier."
Cons: "Snack was not Kosher."
Pros: "The flights attendants were really nice."
Cons: "Not being able to lean the seats back in the emergency exit row."
Pros: "Fast boarding, good food, very friendly crew. Needs a little more entertainment"
Pros: "This flight was just perfect, specifically the service of the flight attendants."
Cons: "Again a six hours layover"
Pros: "I fly Alaska airlines frequently. Rarely are they not on time. The crew are very friendly. I did not purchase any of the food items this time. However, I have enjoyed the cheese platter on previous flights. Most of my flights are short (San Francisco to Palm Springs) so only water is served and purchased drinks. Alaska has a fantastic mileage plan and the bonus is the "companion tickets". Alaska airlines is one of the few that has a "price guarantee." I would not consider another airline unless Alaska does not have that route."
Pros: "Red-eye flight meant very little needed service. Boarding was efficient and flight arrived a bit early."
Pros: "Lots of focus on getting the details right Great professi0nal staff attitude"
Pros: "The people were friendly and helpful! And the flight on time and luggage unloaded quickly."
Cons: "Besides the airline magazine, I was unaware of any music or video options to entertain myself."
Pros: "Unable to rate food or entertainment. Night flight and I tried to sleep."
Cons: "Trip to NY on Alaska A-ok. Checked carry-on and had barely any wait time .. Trip home on American was not comfortable at all!! Wait time for checked carry-on was unusually slow. Crew was delightful but seat comfort & space in between?? Nope!!"
Cons: "No pillow or blanket on overnight flight. $40 for Internet is absurd."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Pros: "On time"
Cons: "Seats did not recline"
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Cons: "See above."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Cons: "Crew attaitude is not really pleasant with passengers"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Cons: "3 hours delay"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Cons: "Everything else"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It was great. The flight attendants are always helpful to us."
Pros: "Incredible service, great entertainment options, comfy seats"
Cons: "2 1.5 hour delays for things that Delta messed up"
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Cons: "Being scammed by the Chinese, China Southern"
Cons: "see above"
Pros: ".....delta in Washington was great changed my flight so I didn't have delay !!!!!! Will always use"
Pros: "Was good"
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "Clam flight Nice crew"
Cons: "No complaints, completely satisfied!"
Pros: "the Ground team from Israel to New York was amazing and very helpful."
Cons: "Arrived to the airport over 2 hours early and was told that my husband and I were put on standby because Air France overbooked the flight. I told them this was unacceptable - we had purchased a ticket and had seats reserved. And, typically if a flight is overbooked, the airline will offer a later flight option to everyone at the gate with an incentive to change it instead of randomly choosing passengers to bump off. They were rude and unapologetic and instead of putting us on the next flight 2 hours later, they made us stand at the counter for over an hour until they waited for all the other passengers to check in. Then 45 minutes before the flight took off, they told us that 2 seats opened and we would need to run through security and to the gate in order to get it on time. They also didn't have seats next to each other -- so the window and aisle seats that we had reserved were given away and we both had middle seats on opposite ends of the plane. Even though they acknowledged that we did everything right and they chose us at random, Air France was completely unprofessional and rude throughout the entire process."
Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."
Cons: "Announcements were difficult to hear. ?static"
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Cons: "Entire experience. Fly a better airline"
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Pros: "A few seat empty xso we all could stretch"
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Some of the staff (especially at the counter) was nice. The entertainment was good."
Cons: "Flight attendants weren't particularly nice or helpful. No veg options to eat. Had to wait forever at the tarmac."
Pros: "boarding was good and easy."
Cons: "got a non reclining seat and a next door passenger that kept pushing me with his leg onto mine"
Pros: "If you have not had the chance to flight in this plan, you have to, it offers more space between seats, and the comfort is in another level. Plenty of choices in entertainment about 20+ movies to choose. Food and service were great."
Cons: "Landing was not the best but considering it was windy, it is acceptable."
Pros: "Great staff and comfortable aircraft"
Pros: "Check personnel was very helpful in Puerto Vallarta getting us on an earlier flight. He was very pleasant as well Boarding was easy attendants were attentive Flights were on time"
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Pros: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Cons: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."
Pros: "I loved the friendly staff, smooth flight, movies, and meals."
Cons: "I can't think of anything."
Cons: "I was coming from colombia were I can take 2 bags free of charge then I was charged from mexico to NY for the second bag, this is unexpected and just seams wrong. the people were not helpful at all."
Pros: "Entertainment system is excellent"
Cons: "Movie choices were average. More new releases."
Pros: "Is on time"
Cons: "The food is terrible"
Pros: "comfortable seats"
Cons: "Plane was chilly and poorly illuminated. No coffee or snack before landing."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Pros: "I like the service on my way back home. The movies were up to date."
Cons: "On my way to mexico wasn't as pleasant because i wasn't served anything to drink. The flight attendant asked me but then walked away and never returned."
Pros: "Vegan vegetarian food option. Ability to pay extra for more legroom in coach."
Cons: "After the announcement at the gate to prepare to board, we went to wait on line (Group 2). However boarding did not begin until more than 45 minutes later. I did not appreciate standing in line for that long. There were no announcements from the gate staff about the delay. This seemed disrespectful to the many people waiting on line."
Cons: "I had purchased a ticket to fly from Puerto Escondido to Mexico City on Thursday, November 24. When I arrived at the airport, I came to an airport that was "shutdown". According to a few people I spoke to, it was because of a protest. I was not emailed or notified that I was wasting my time and money trying getting to an airport that wasn't flying out any planes that day. I was very distraught and disappointed because I am a foreigner and there was no representative front the airport or airline that this was happening and what's are the next steps I should take to get on the next plane back to United States. I spent hours and hours calling Aeromar about rebooking my flight for tomorrow so I can get out of this city. It was a nightmare on the phone because it was like the employees were trained not to help. I was told it wasn't their fault, and I need to call aero Mexico to get this straightened out. Not one employee from the many I spoke to consistently throughout the day tried to rebook my flight. They wanted me to pay for another flight which is absolutely ridiculous. I missed my flight because of some protest, something not in my control, and i kept being told too bad. I did not get offfere one solution by your staff. I was left to figure what I was going to do by myself. I didn't leave Puerto Escondido until 24 hours after I was suppose to and it was not by the help of your staff. Because of this, I will highly consider not buying tickets from this airline of their is any other option because it was an awful experience. One of He aero Mexico employees told me to stop acting childish because I was upset about missing my flight for reasons i didn't control. The customer service for aero Mexico was worse then aeromar. They kept blaming aero mar and kept saying they need to figure everything out, yet these two airline work together. Aero Mexico is the one that helps get the flight to other smaller cities. All around I had a miserable day and not one person I called from aero Mexico, like aero mar helped me or offered a solution."
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Cons: "Seats felt very small"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Cons: "Everything was fine and our luggage went straight Through to New York."
Pros: "Plenty of drinks, entertainment and blankets earplugs. Going we had a fabulous new plane with individual tvs & plugs for electronics."
Cons: "Coming home older plane, no individual tvs, the monitor to view commercials was small & far away. Also they only showed one hour tv show. It was over 4 hrs, they could have showed at least another show. Food not good."
Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Pros: "On time. Comfortable. Curtious."
Cons: "No pillows and blankets provided on flight. Flight was extremely cold. No option to book seats upon booking flight."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Aeromexico sucks"
Cons: "Flight information for our connecting flight at Mexico City was ridiculous. Almost missed flight to NYC due to no display of: departure time, which section of Terminal 2 to be in, gate number displayed on departure screen. We were also mis-directed by Aeromexico employees MULTIPLE TIMES WE ASKED that we were in the "right place" when our actual flight was in a DIFFERENT section of the terminal. NO INFORMATION about gate # was displayed in the section we were in. HOW CAN THAT BE WHEN WE WERE IN THE SAME TERMINAL?!!!! No markings noting which area (M? S?) in the terminal. Flight crew not very friendly. Very brusque manners."
Pros: "Also on my fly back i was told i have to pay $350 to fly back to JFK. After a call to aeromexico in new York they said i didn't have to pay that fee."
Cons: "I didn't like the fact that they charged me a penalty fee when they gave me misleading information."
Pros: "I liked that we were served a sandwich on flight. That doesn't seem to happen anymore. Also we could watch a movie at no cost."
Cons: "Seats were not real comfortable."
Pros: "Comfortable seats, good service, convenient schedule, personal entertainment available"
Cons: "A broader selection of new movies releases would be great"
Pros: "Great service from Aeromexico staff, & good food Tech friendly (charging station for phone/tablet) tvs. Comfy Seats"
Cons: "The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great"
Pros: "I liked it because the fly was on time"
Cons: "The part I didn't like was that my fly had a connection in Monterrey Mex. and I had to wait for about 11 hrs on my fly from Monterrey to my destination ( Mexico City)"
Pros: "Overall the service was nice. It's a shame that the negative had to detract so severely from what was an otherwise nice trip."
Cons: "I'd been warned that Aeromexico is notorious for baggage weight overages. When returning to JFK from Mexico City, I was lucky with my checked bag, but when boarding the flight, an employee had me put my carry-on, my purse, the heavy wool coat I had removed during security, along with a 1.5L bottle of water and other items I'd purchased in the terminal, on a scale, then declared my carry-ons were 4 kilos over the airline's allowance. I then had to head down the terminal to a customer service desk to pay ~$60USD so I'd be allowed to board and not miss my flight. I was the last person on-board. They didn't do this at JFK on my 1st leg of the trip, as I suspect they know they'd never get away with this in the States. I spoke to employees aboard the flight, then at JFK upon arrival, and also on the phone. No luck yet regarding a refund for highway robbery."
Cons: "The JFK airport has no connection between terminal 1 where the domestic flight arrives with terminal 4 where the international flight zone is. I had to take a train from terminal 1 to 3 and then go outside the airport, walk on the street for 3 blocks and get into the airport again. Once inside terminal 4 nobody could help us (we were 20 people doing the same connection) and we went from one person to other asking what to do next and nobody knew. We were so afraid of losing our flight. Finally one police person helped us and we had to pass check point again when we had to take our shoes and be scanned again. Then we had to run because the plane was leaving. This was the worst traveling experience in my whole life. I tweet about it and I had no response."
Pros: "They were late landing in Mexico City because they are slow stupid Mexicans causing me to miss my connection. They then tried to blame it on air traffic controller delays and rebooked me for another flight home the next day without hotel call compensation or putting me on another flight Nother carrier when it was clearly their fault then be arguing with the ticket agent turned into him calling the federal police because he was a POS"
Pros: "The delays and last minute changes were horrible!!!!!! The flight was good as well as the food, but not sure if that is enough to have me return.."
Pros: "Quiet engines and tinted controlled windows"
Pros: "Clean and modern cabin. There seemed to be more leg room than on other aircraft, maybe due to the fact that the seats were not as bulky. Flight crew very nice and professional. On time departure and arrival."
Cons: "I was annoyed that I could not check in online or at the check in kiosk at the airport terminal. My family and I travel with carry on luggage only, but we still had to wait on a long check in line to get boarding passes even though we were not checking any luggage."
Cons: "The airline needs to board and deboard by group number."
Cons: "on time departure"
Cons: "They canceled the flight"
Pros: "Gates, delays, changes"
Cons: "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "I found out that my original flight (Wilmington to NY) was canceled 5 hours before it was scheduled to leave. I was rebooked on an earlier flight to Charlotte, which I could do because I had coincidently finished packing early and lived close to the airport. At the airport, my new flight was delayed, which could have caused me to miss my connecting flight to Boston and be stuck at the Charlotte airport overnight. I was then rebooked on a flight that was leaving to NY, with a connecting flight to Boston at 7."
Cons: "Always a problem with these guys"
Pros: "Staff was pleasant"
Pros: "The cookies were good"
Cons: "The gangplank was broken. It took so long for them to ascertain the situation, move the broken gangplank away, move the plane from gate B15 to B16, load passengers & luggage and take off, that I missed my connection in LaGuardia. I had to get a standby flight & thankfully got on. Why wasn't that equipment checked out long before it was used?"
Pros: "Flight attendants."
Cons: "Last Friday I had booked my flight for 8am, but when I woke up at 5am I found that they had just cancelled my flight without reason or rescheduling at 4:30am. I called the flight (American Airlines) and was put on hold for 45 minutes. Once I was able to get a hold of someone I rescheduled my flight to 7am, which was very rushed. I still managed to reach on time. my 1st stop was LaGuardia and there my gate was exchanged several times and my flight was delayed for 2 hours to Montreal Canada. I reach Montreal and missed my connecting flight to Winnipeg. Again American Airlines did not reschedule for me, the best they can do is give me a $12 voucher for food. So I get my rescheduled for a flight 3 hours later with an additional atop to Toronto. Unfortunately due to all these circumstances I miss one of the wedding events. I was supposed to reach Winnipeg at 4pm but end up reaching at 12:30am. When returning from Winnipeg, I came across more problems. My flight was cancelled due to weather, and again it is delayed for two hours. Our plane had left the gate and so when the airports in NY were closed we were far from the gate. They made us take our luggage and walk back to the airport. There were no clear instructions given and again I had to reschedule. I was stuck in a country with no family or friends at the airport two hours short of a 24hour day. I am really disappointed in the kind of treatment I received as a flyer, and I have flown many times with other airlines. I also don't buy from Kayak, and this will be the first and last time I ever do."
Pros: "Crew was very friendly. It was very comfort and the seats are very good."
Cons: "They changed the terminal for departure three times. Every time it changed al lot of people had to take the shuttle between terminals again. I don't think it was American Airlines fault, but the la guardian airport was not really customer friendly"
Pros: "Delayed 3 hours"
Cons: "Rude people"
Pros: "Nothing !"
Cons: "My flight was delayed an hour before being departed. And then canceled and then they moved my Flight and that flight was delayed too. I miss my grandmothers service, I am very upset to say the lease. I am not pleased at all."
Pros: "Excellent service fligth on time no complains"
Pros: "The airline staff was friendly"
Cons: "Well I actually got to the airport 2 hours early. When we took off on schedule I never imagined we would fly for 40 minutes in the air and actually turn the plane around to land at the same airport that I left from! They said there was a mechanical issue with the plane. I spent 12 hours at the airport. It was an awful experience and I missed the celebration I was going to attend in New York. I arrived in NYC at 10:00 in the evening."
Pros: "Made it to LGA"
Cons: "Didn't make it home"
Pros: "Prompt boarding, checked our carryons for free"
Cons: "Air up too high like a refrigerator"
Cons: "Delays are always bad point"
Pros: "Fast entry... Great crew"
Pros: "I made it to NY somehow"
Cons: "Everything. I have 2 roller bags I carry on to every flight I have ever taken and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
Cons: "Not being told the real reason for the diversion and being 7 hours late to LGA."
Pros: "The crew was very friendly."
Cons: "It was freezing cold on the plane. There was no way to control the amount of air blowing on me."
Cons: "Horrible they transfer my bag to a different airport"
Cons: "Flight delayed 4 hours, AApersonnel at Luis and counter a little rude, seat was broken on plane....waited almost an hour for luggage!"
Pros: "Very comfortable."
Pros: "Customer service was great"
Cons: "The landing to New York was very scary,"
Pros: "Not a thing"
Cons: "Cancelled flight no rooms accommodation ect...the worst flight ever taken."
Cons: "There's no room for non skinny people. It was awful"
Cons: "This flight was also delayed, was suppose to be in NY at 6pm but didn't get there till 9pm"
Cons: "This flight didn't exist since it got cancelled. Had to wait on standby flight after standby flight to get to New York."
Pros: "The flight itself wasn't bad"
Cons: "The delays were such an inconvenience. It was unacceptable. However, the crew was great"
Pros: "Absolutely nothing"
Cons: "The service is horrible overall horrible, will never travel with American Airlines"
Pros: "staff was friendly and helpful."
Cons: "Nothing, last time flying this Airlines"
Cons: "The flight cansel"
Pros: "Kayak sent several updates regarding the flight delay."
Cons: "Flight was delayed over 3 hrs however the airline itself didn't contact me only kayak"
Pros: "it was more or less on time. no aggravations very smooth flight despite weather condition. i am so glad that you have very qualified pilots...... thank you danielle"
Cons: "having the last seat so the back could not be reclined."
Pros: "Everything went very smoothly. From check in to landing. Not one thing when wrong."
Pros: "I had a good experience"
Cons: "Nothing as such."
Cons: "Flight almost departed even though first flight was delayed due to terminal and gate issues."
Pros: "flight crew was good actual flight was good"
Cons: "boarded plane 20 minutes later than scheduled departure time spent over an hour on the ground waiting for take off - don't necessarily think this would be the fault of AA but frustrating none the less"
Pros: "Courteous staff, let us on board as we were late arriving to the gate at no fault of ours."
Cons: "We flew into DC at terminal B and had to run to terminal C. We had to checkin again and security almost made us wait on the long line. We complained, stating we had 15 mins to make our flight. Finally they let us through and we ran to the gate, which was closed but the staff opened the door and we got on. Thank goodness!!!"
Pros: "Everything was great until I arrived in New York LGA. The staff at Atlanta's airport were great from the curbside checkin agents to the wheelchair attendant and gate agents so that they 45 minute delay due to air traffic in New York was hardly noticeable. The flight attendants were pleasant and friendly and the food was delicious. We actually arrived ahead of our adjusted ETA, after a very smooth flight."
Cons: "Upon arrival in New York, the 3 of us who needed wheelchair assistance waited and waited for them to come. Finally, the gate agents rounded up some wheelchairs that were sitting around nearby just to get us off the plane and to the gate area. After waiting about 15 minutes, while hearing the gate agents being told repeatedly by the wheelchair dispatcher on the radios that they were coming and were passing through security, 2 female attendants finally arrived and they took the two elderly ladies and off they went, leaving me there waiting. I continued to wait, and wait, and wait for ANOTHER 25 MINUTES, total of 40 minutes after arrival at the gate. The same dispatcher lady continued to say that my attendant was on the way, passing through security for the entire 25 minutes. He asked me to change wheelchairs because he liked his better. He didn't offer to take my laptop bag and put it behind. He took off down the concourse before my feet were even on the footrests, with me holding my legs out in front of me because the footrests were up. After 20 or 30 feet, I got him to stop and let me get my feet down. I told him our luggage was supposed to be at carousel E, so he took me to "A". He asked me if any of the bags there were mine, and I said, "Why would they be here? I told you we were on Carousel E!" So then he wheeled me to Carousel E, and since it had now been almost an hour, it was empty. He asked an attendant where my bag would be, and was told to check at the office, which was back over by Carousel A. Upon finally checking with the personnel in the office, he came out rolling my bags and stood them by me for me to deal with while he just pushed the wheelchair. I had told him I was taking Uber, so he deposited me curbside near the taxi stand, which was not anywhere near where Uber could pick me up and was gone. FINALLY, after arriving earlier than expected at 3:25, at 4:43 I was finally picked up by Uber to go on home. What a nightmare! I thought the wheelchairs were supposed to be waiting upon arrival????"
Pros: "They fly from LGA"
Cons: "Its absolutely embarrassing that American uses their name on this cheap regional carrier flying 20 year old regional jets. I had to use seat pocket material as a window shade. These planes constantly break and are totally inappropriate for 3 hour flights. They feel like flying coffins"
Pros: "The crew was nice!"
Cons: "Just a small plane, subject to turbulence. Not much that can be done, though if they ever redo the seats for a little more cushioning, that would be nice."
Pros: "Everything fine"
Cons: "No complaints"
Pros: "The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!"
Cons: "I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?"
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "People were polite."
Cons: "I got my flight switched earlier. Paid $57 for it. Then this flight got delayed almost 2 hours so I ended up in NYC at the same time and it threw off my whole work day."
Cons: "Comfort, service.., terrible'"
Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."
Pros: "The flight was smooth for such a small jet and the attendant was so pleasant and kind. I was very pleased with the experience over all."
Cons: "It was just a personal preference. The snack was an Asian mix and it was something I didn't care for but honestly it hardly impacted the experience at all."
Pros: "I liked the free entertainment I could watch on my iPad."
Cons: "We were delayed over an hour going to NYC and were delayed 3.5 hours going back to Chicago. Terrible and exhausting."
Cons: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."
Pros: "Communicated things as they unfolded"
Cons: "The air traffic control issues on both ends of the flight...we had to divert to a different airport, and there was only one option for transportation and a long line to figure it out, so since it was so late, I gave up and ended up paying a hefty cab fee. The airline should have been ready with cards or info about how to get reimbursed, considering everyone's unique travel situations. Simply a shuttle back to Kahaurdia was not helpful..."
Pros: "The flight was short"
Cons: "The flight was short so no entertainment was needed. After the nightmarish flight I had just endured it felt like first class accommodations."
Cons: "Many hours of delays from and to.."
Cons: "United changed my flight 3 times, due to "traffic control", then I almost missed my flight altogether because the last update they sent me was incorrect. Luckily I showed up to the check in desk early, or what I thought was early, they were at final boarding and almost didn't let me on the flight. The crew was helpful but indignate. Flight 1968, no Bueno."
Pros: "I like the way the crew was very professional with the rude, obnoxious man sitting next to me. Not once did anyone lose their cool with him."
Cons: "The rude man sitting next to me. He was just so obnoxious and acted entitled as if he owned the flight."
Cons: "The flight No one knew what was going on. My bag made it in earlier than I did. Everyone I talked to was unhelpful. Staff was not able to deliver my bag overnight. Had to go back to the airport. Cannot stress enough that no one knew what was going on."
Pros: "I got stuck in security but the United staff waited for me to board. I am grateful they went the extra mile because I chose to fly that day in order to make it to an important event."
Cons: "When i originally boarded the flight i notices that the person next to me was an obese person that was taking over half of my seat when i went to the flight attendant and informed her she said she might not be able to do anything cause the flight was full. When door was about to close i noticed an empty seat and took. The thing that upset me is if there not been an empty seat i would have had to seat in a seat where there was no space and still would have paid the same as a person that is taking part of my seat and the flight attendant didbt even seem to care."
Cons: "The economy seats are obnoxiously small."
Cons: "My flight we canceled to LGA due to "weather". Every other airline had flights going to New York on schedule. To me, the reason was unbelievable. I was moved to a flight 12 hours later, at 540am. Not only was my flight time changed but I was now flying into a completely different airport. I had to stay in a hotel and pay $70 because United doesn't pay for a hotel if the cancellation is due to weather. I am outraged by this sudden change in plans. I will never fly United again and I will spread the word to everyone I know."
Cons: "No UBS charger on the plane!!!!!. I I cannot believe it . Not even in business class. Boarding always sucks. Wwhen will they ever learn that people can comfortably wait in the waiting area instead of being stacked up in front of the plane waiting for others to put their luggage away? It's ridiculous."
Pros: "Nothing at all"
Cons: "What are they charging for, I fail to grasp, No help in check in, pay for every bag you check in, pay for seat if you choose yr own, overpriced tickets, no meals, cramped seating. Worst airlines in the world."
Pros: "It was good , on time and quick destinations"
Cons: "Could be free wifi"
Pros: "Food, atmosphere, people!"
Cons: "Nothing not to like!"
Pros: "I like that my flight arrive on time. I mist say before a time and that was really good. I like almost everything about it."
Pros: "Again very skilled pilot in windy weather"
Cons: "Had to stand on bridge in crazy cold weather to pick up plane side check in. Just unfortunate"
Pros: "The flight attendants were professional and friendly."
Pros: "Every one was friendly. The plane was clean"
Pros: "The Crew was wonderful, warm and engaging. Made my fiancé and I feel comfortable."
Cons: "The inflight entertainment kept cutting out on me, I was watching a movie and never got to see the end because of connectivity issues."
Cons: "I have an 8 yr old boy & he & I were seated apart. The flight was packed, then we were seated together but there were 2 pairs including us that had duplicate seats. Needless to say the flight was delayed because the grumpy stewards couldn't fix the situation. The door was reopened so that the fate agent could finally resolve things. Stressful before a very turbulent flight, not fun, I'll never fly United again."
Cons: "Stop with the united airlines video. I bought the in-flight tv package but the in-flight United Airlines video, not the mandatory safety video, caused me to miss the end of my game. I don't care about seeing a commercial I'm already a customer."
Cons: "-Flight was 2 hours delayed getting to the gate because they kept saying they were "bringing it from the hangar." Does it really take 2 hours to bring a plane from the hangar? And why didn't they bring it before our scheduled departure? -Flight was then delayed another 1.5 hours because the fueler put too much fuel on the plane so we had to wait for them to send out another fueler to take fuel off. -Meanwhile, I was late for work and almost got fired because of this mistake. -They then proceeded to put my luggage on the wrong airplane so once we landed I had to wait another 1-2 hours for my luggage to arrive. -Meanwhile, all gate attendants had terrible attitudes when dealing with customer. I will never fly United again."
Cons: "Over 2 hour delay that started with maintenance again (this happened on 2 of 3 flights for this trip), that further delayed with the plane being late and de-icing for the weather. No in-flight entertainment and smaller seating than jet blue, yikes."
Pros: "Plane was sub-standard. Bad lavatory. Stewardesses gave wrong info about arrival terminal Only small toilet in rear of plane. No toilet in front Very bad experience"
Cons: "The turbulence was nuts, crew was rough, food was none!"
Cons: "Flight got delayed twice because they could not find a crew member/pilot. This was extremely unprofessional and I ended up having to get a flight with american airlines instead and they were awesome. Will never fly with united airlines ever again."
Pros: "Airline staff were friendly. Flight to O'Hare arrived late but what can u do? On flight to laguadia , I got no snacks and no soft drinks. economy class was like a sardine can"
Pros: "The service was quick by flight attendants, 5 minutes in the air we were served immediately. Then people were sleeping and relaxing. Thank you"
Pros: "On time. Clean equipment."
Cons: "Small seats."
Pros: "The pilot flew fast once we were actually in the air."
Cons: "First, the ol' Bait n Switch on my actual seat selection. "Sir, when you buy a ticket, purchase the "request" for a window seat." Was what I was told at the podium. So middle seat it was. Then there was a 3.5 hour delay... we taxied on the runway for 2 hours before taking off. Yep, another day on United."
Pros: "On time arrival and departure"
Cons: "Boarding process awkward. I liked the 5 lanes, but once on the plane it took a long time for people to load their carry-ons. I was seated in an aisle and was in boarding group 2......??"
Cons: "Delayed flight"
Airlines flying from Mazatlán to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights