This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pros: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Cons: "The video screen freaked up a lot and I was unable to watch movies listen to music for the better part of the 11 hour flight. I noticed other passengers had the same problem."
Pros: "Uncomfortable seats."
Cons: "Seats, and helping passengers when they have delays"
Pros: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Cons: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Cons: "2h30 delay and no follow-up for connecting flights"
Cons: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Cons: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Pros: "Nice crew and comfortable seats."
Cons: "Not a fan of the sandwich provided."
Pros: "Food and service were phenomenal, and the seats were very comfortable."
Cons: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Cons: "Crew was not very friendly, the lack of customer service is evident."
Cons: "The flight was 3 hours late"
Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Cons: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."
Cons: "Bathrooms rendered unusable by kids putting everything imaginable down the toilet."
Pros: "Randomly gave me better seats!"
Pros: "I had 20 mins to transfer from one flight to the next on a bank holiday weekend full of passengers. The staff stopped me and two other passengers to completely expedite our transfer process and I made the connecting flight."
Pros: "Great entertaining system"
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Pros: "I was assigned a seat at the gate discovered upon boarding the I had the best seat in the house! This has never happened for me before so it really made the flight. Thank you."
Cons: "Everything was good. Pleasantly surprised by the food."
Pros: "The only good part of this flight was that even after the two hours delay of my first flight I managed to catch the second flight since it was delayed too."
Cons: "Make sure you put all the liquids like (small perfumes, mouth wash and medicine bottles) in a plastic bag before you go in for your security check at Frankfurt airport. Frankfurt airport is confusing Flight crew was super rude and disgusted Food is bad"
Pros: "the flight crew were quick and responsive for any requests and polite. seems like understandable."
Cons: "flight being delayed in taking off but the it arrived on time as the time is covered it up during flight."
Pros: "I like crew members service"
Cons: "Didn’t like seat was not comfortable plus some time smells bad in flight"
Pros: "Good connection time and easy to get through security"
Cons: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pros: "Usual good service for economy class on this airline"
Cons: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Cons: "We made it to the gate from our connecting flight at 1pm, flight was supposed to leave at 1:10, we got to gate after RUNNING from gate A to Z just to be told the plane left. After researching, we found out the plane didn't depart until 1:43pm. Horrible horrible service. Will NEVER fly with Lufthansa or into Germany."
Pros: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Cons: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."
Pros: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Cons: "The boarding process was poorly executed"
Pros: "Crew was very attentive and informative."
Cons: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Pros: "bad service"
Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pros: "Punctual, efficient, Lufthansa never fail to deliver."
Pros: "as usual flight itself was okay"
Cons: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Cons: "Entertainment center was not working properly. Had to be rebooted twice."
Pros: "The service during the flight was pretty good"
Cons: "My luggage is lost and I didn't receive them yet."
Pros: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Cons: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Pros: "The very gracious crew kept coming by with drinks and snacks, as well as lunch and dinner (in coach).The entertainment system is top notch, with a few dozen movies, lots of TV shows and more, with screens for each seat. The only complaint is that there's not much space between seats, so that when the person in front of you leans back, things can get tight. On the plus side, the bathrooms are downstairs (down a short staircase) and there's plenty of waiting room, so you don't get the usual congestion. Overall, a wonderful experience for an intercontinental flight."
Pros: "La tripulación muy amable y la comida muy buena ."
Pros: "The seats felt pretty uncomfortable after a few hours--they were much better on the Airbus 340-600. Pretty good leg room for a 6' person. The food was very tasty, and I loved that the utensils were real metal. The hot towels at the beginning and end of the flight were a nice touch. Lots of drinks too"
Cons: "The bathrooms were very small. The padding on the seat could've been better and it felt cramped when the person I front of me fully reclined their seat. Our overhead bin was used by the staff for storing cribs, so we had to use other bins."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Internet wasn’t working. Everything else was wonderful
Pros: "Lack of communication"
Cons: "Horrible customer service"
Pros: "On time departure."
Cons: "Aircraft condition is very poor. Inoperable inflight internet."
Cons: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Pros: "Great flight"
Pros: "Super friendly crew and comfy seats. Will definitely book again!"
Cons: "Nothing I can think of."
Pros: "Crew was great and tried to accommodate the best they could"
Cons: "It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool"
Cons: "Flight entertainment it's kind of hard to set up depending on the device you own"
Cons: "Serving hours crazy. 11 AM lunch, for example. Second "meal" weird."
Cons: "We purchased tickets for nicer seats. When our flight got delayed for some reason American Airlines automatically rescheduled us for a flight the next day with a 17 hour layover. When we called American Airlines after 30 minutes on hold we got back on our flight but our seats were gone and no refund"
Pros: "No problem with boarding and flight crew. Seating was comfortable."
Cons: "Checked in 1 hour 45 minutes early and our checked baggage did not leave with the plane. Lost baggage representative on the OKC airport was incompetent. Repeated contact information 3 times and still had to follow up delivery with corrected address and phone number."
Cons: "Unable to play entertainment on my compatible device."
Pros: "The crew was amazing,attentive and courteous."
Cons: "Better boarding procedure. Everyone was budding the lines not well organized."
Pros: "The wine"
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "Early arrival and free upgrade!"
Pros: "Super-friendly crew, really under-booked flight so LOTS of empty seats"
Cons: "“Free” WiFi was really $10, unless you have TMobile"
Pros: "Flight was on time, crew were great."
Cons: "Many things Food Services Entertainment"
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Not much."
Cons: "The economy fare.....why are people who travel together not put together if possible? Why are all the seats At the back next to the bathroom??"
Pros: "I like that the flight left on time and arrived early at LAX."
Cons: "They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s."
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Pleasent crew and a non-turbulance flight."
Cons: "The yougurt splashe all over my shirt when I opened it, too much pressure I guess. No liquor !"
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Cons: "Four and a half hours on board and just a cookie? Really!?"
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
Cons: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
Pros: "The cabin crew were friendly and apologetic for the chronic problems with the entertainment system. The pilot gave us a smooth flight and landing, and was very conscientious about turbulence prevention and safety."
Cons: "The inflight entertainment system was spotty. Some customers had monitors that worked, some did not. A woman with a two-year old had one of the malfunctioning monitors and was forced to entertain her child for nine hours without tv, movies or music. Similarly, on our flight over to London 10 days earlier, my husband and I were 2 of more than 30 passengers whose monitors never worked and we were forced to fly for 7 hours in the dark on an overnight flight staring at the backs of seats. It was miserable. The cabin crew told passengers they had begged the airline for years to replace the system but the airline refuses. Will not fly American Airlines transatlantic again."
Pros: "Cleanliness of plane, attitude of crew, on time"
Cons: "0600 departure. Too early."
Pros: "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
Cons: "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
Pros: "extra legroom, recline angle and depth, good crew"
Cons: "NO WiFI?? No Outlets ?? crew did not catch women sneaking into the exit aisle row even though she did not pay for it"
Pros: "Flight crew was excellent."
Cons: "Crappy old plane. No individual tvs. Offered entertainment was truly awful."
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Cons: "Missed my connecting flight to to 3 delays."
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "Food was bad even for airline standards. Seats uncomfortable. There were 2 female crew members who seemed like they didn't want to be there or cared. Movie selection was limited with not many new releases. One of the worst international flights I've been on for a long time."
Pros: "Person at the ticket desk was nice and helpful"
Cons: "Not enough people to help all of the travail let's"