1 person checking us as we boarded, left gate on time, 12.30 we are told we were held for 15 mins as other flights were waiting to take off, captain due to rain … they were having a longer gap between take offs , 3pm we took off , they went land route via New Orleans in to Florida landed at 5.45pm offered coffee and a biscuit
There was no internet on the flight. As an executive flying during prime business hours, having internet is critical for a smooth experience. This impacted productivity and time that will need to be spent later to do the work I could have done on flight.
I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)
Bathrooms broken, Wifi not working, Direct TV stuck in a United credit card loop for whole flight
It was great. I really love the app. User friendly and very comprehensive when it comes to having information at my fingertips tips related my travel.
Seat would not recline, and charger did not work. Person in front of me reclined before we took off and left it reclined when they got off the plane. Nobody ever told them to put their seat in upright position....which meant I was somewhat trapped in my window seat when deplaning. Another passenger had to go to their seat and un-recline so I could get out.
Flight was so congested it was disgusting. Hals of the hostesses clearly seemed to be racist. no sanitation maintained in the restrooms.
The WiFi went out an hour before the flight was due to land so I did not get my money's worth.
- delayed because video screens not working - delayed getting a gate at DCA Just continued bad experience IAH to DCA.
Oh my gosh, I loved my experience with United! they made me want to travel more often.
Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.
Three aircraft in succession experienced maintenance issues, resulting in a six-hour delay. The original aircraft required replacement, and the substitute aircraft arrived more than two hours late. Passengers boarded that aircraft, only to be told later to deplane due to maintenance concerns. We then boarded a different aircraft that had arrived at the gate, only to be instructed to deplane once again because it, too, experienced maintenance issues. After hours of delays and two separate boarding and deplaning events, passengers were directed to a third aircraft departing from a different terminal and had to rush across the airport to make that flight. That was the only aircraft that ultimately departed without incident. Of course, passenger safety must come first, and I am grateful these issues were identified before takeoff. However, when three aircraft in succession require maintenance attention and passengers are repeatedly boarded before those issues are discovered, it raises legitimate concerns about American Airlines' preventive maintenance procedures and aircraft readiness checks. One aircraft with an unexpected issue can happen. Three aircraft in a row, combined with multiple boarding and deplaning events, suggests a pattern that warrants review. American Airlines needs to take a hard look at both its maintenance practices and its decision-making process for boarding passengers before determining that an aircraft is ready for service.
There was a 4 hour delay, some of which was attributed to ATC weather but started with maintenance and then later also log books. Though the flight went far beyond the scheduled time, there were no accommodations such as additional meal options or anything else.
Delay for 1 hour due to maintenance issue and late boarding
Had issues (application error) selecting my seat before checking in. Return Flight was delayed over 2 hours. Sat on the tarmac for 20 mins after landing Overall, not good of an experience compared to the times I have flown AA. Not sure I’m coming back.
Got to gate late and they made me check my bag but when I got on flight there was lots of overheard bin space .
The intuit carrier I have flown with that doesnt have WiFi available on board - at least not on the A380. Meal I wanted wasn't available and the meals I did get were all served cold to warm at best.
The flight was delayed and gate changed so that was not fun and the flight to Dallas from LAX was very delayed on Sunday. It was just not a great experience due to the delays both ways.
The customer representative that helped me when I checked in was horrible as she told me I couldn’t check my bag because I missed the 45minute rule by 2 minutes - because of the line at the counter My connection flight was delayed too
We have to pay in order to have set together, I will not happy with American airline. The service was not good.
