We left nearly 3 hours late...so that was not a good experience. We boarded and then ended up about 1 hour stuck at the gate. Not a good experience.
I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A
Awful. Delayed flights, missed connection to Toronto. Hotel vouchers were for already booked hotels x3. Giant waste of my time
Boarded early, left early, arrived 40 mins early! A win win for me!
Great flight. Got to watch a movie. Smooth flight and early arrival at ORD.
Overall it was good. I missed my connection but I was put on another flight.
Smooth flight. Boarding was chaotic. Could not hear the gate agent over the intercom. People were lined up in the wrong lines. Groups one and two were told to board through line one and group 3 through line 2. All very confusing. Once in the air, the flight was smooth. There was no entertainment option on this aircraft, even though it was a larger aircraft.
Oh my gosh, I loved my experience with United! they made me want to travel more often.
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
I don't understand why they can't have charging ports on seats in 2023. They only offer it as a 'premium seat' service. It's ridiculous
The amount of gate changes and delays is completely unacceptable. This has happened on 3 of 4 trips between Chicago and Dallas in 2026.
The customer representative that helped me when I checked in was horrible as she told me I couldn’t check my bag because I missed the 45minute rule by 2 minutes - because of the line at the counter My connection flight was delayed too
We were stuck with no gate upon landing for 90 minutes. Unacceptable.
Mechanical issues and delays. I get it but bad experience. Turned my 3 hour airport experience into a 9 hours
We landed slightly early but then sat in holding area waiting for our gate to clear out for about an hour, so technically we arrived one hour late at the gate at ORD. The airport may be partially responsible here, but regardless of who is responsible, it was a bad experience to be so close yet unable to get off the plane.
Missed connection from delays and times changing multiple times and then involuntarily booked on another airline next day
Nothing, I wont be flying American Airlines again and will not be recommending anyone to fly American Airlines. It was the worst experience flying I've ever had.
My overall flight got delayed by an hour (30 mins late because of late arrival and 30 mins because there was no Jet bridge available), I was supposed to land in Chicago around 9:30 PM CT, but in actual came out of plane around 10:30 PM CT. It was so frustrating and suffocating to sit in plan on runway for around 30 mins.
I love the e fact that the staff communicated swiftly when my flight was delayed and gate number changed
Delayed flight more than I hour. When boarding we spent some additional time on the plane before takeoff ....
