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Cons: Having to pay for water, I get its bottom dollar fares and no frills, but they could at least through in a drink on a 2hr flight

Pros: One customer service woman at the airport.

Cons: Literally everything else. I could not have had a worse experience. Spirit's online system changed unexplainedly changed our address without our knowledge, therefore preventing me from checking my fiance in online. I spent too much time attempting to talk to them about it over the phone, and ended up being late to leave for the airport. On the drive there, I was able to get ahold of a customer service representative on the phone who purchased my fiance's luggage, seat, and checked her in over the phone. We arrived 43 minutes before the flight, and were turned away while attempting to check in her bag, being told that she was not checked in for the flight, and it was now past the mandatory 45 minutes before flight time and would not allow her aboard. I spent the next 2 hours arguing with customer service, where they accused me of lying and said that they don't even offer to check in people over the phone. I could go on, but it was absolutely awful, and we weren't able to be placed on a flight until the next morning.

Pros: This plane had more spacious economy seats than normal.

Cons: No free drink and snack.

Cons: Pricing policy sucks. Many people ignored the one carry-on rule AND no one said boo sbout it.

Pros: Nice ride. Nice crew!

Cons: Nothing

Pros: No delay. Quick boarding. Fairly cheap.

Cons: Have to pay for carry on and uncomfortable seats.

Pros: Was fine overall for a no frills airline

Cons: We were not notified prior to the flight that we could not of been a plane so of course the only snack I had with me for a four hour flight was a bag of peanuts. We were told we were not allowed to take any peanut products out on the plane and this was told to us from at takeoff.

Cons: Tremenda porquería horrendo

Pros: Not much

Cons: Seats that worked

Pros: Crew was very friendly

Cons: Seats were extremely uncomfortable, and hurt my back very much.

Pros:

Cons: I know this flight was considered local so they get away with no serving food but Phoenix to Honolulu is 7 hours long. they need to consider that other passengers took that flight as connection to a previous flight mine was Charlotte to Phoenix 4:45 duration

Cons: Flight delayed 2hrs - but no fault of the airline.

Cons: showed up for a 5:20am flight and was told at check-in it was now 7:30... Nobody could have told me that before I woke up early, got a cab early and showed up to the airport early?!

Pros: Cost

Cons: Last row

Cons: Got to the airport and my reservation was not existent despite receiving confirmation. As well, my wife's TSA pre-check was not available on her ticket and this made us almost late.

Pros: Snacks

Cons: Nothing

Pros: The crew was amazing

Cons: Flight attendants were unkind and unproffessional.

Pros: Crew was good.

Cons: Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate...

Cons: The entertainment website appeared to be down

Cons: More comfortable seats!!!

Pros: Crew was nice, despite multiple hoardings and time delays.

Cons: Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou

Pros: The flight timings and the arrival time

Pros: Didn’t like security. They were rude

Cons: Security

Pros: Price Crew

Cons: Seats dont recline Not even a bottle of water provided

Pros: I like all staff. It was encouraging that they were all so young but thoughtful and caring.

Cons: Seats too close together. My knees were cramped.

Cons: Staff was incredibly rude during boarding and upon check-in. They refused to answer questions and generally made it difficult to actually make my flight.

Pros: Super Flight Attendants On time flight

Cons: Very crowded airplane, no room for legs and I'm short, chairs do not recline, expensive to check in bags and they lost my friend's luggage without any proper explanation.

Pros: The flight was the cheapest we could find.

Cons: Spirit doesn't seem to know how to do anything on time. They charge you an arm and a leg for even a carry on. Not worth the mediocre crew, uncomfortable seats, and long wait times. Every time I fly Spirit I say it will be my last, but this time I really mean it.

Pros: The flight,the landing and the crew jokes.

Cons: There was a power outage and the Spirit representative told everyone that the plane wouldn’t leave anyone behind. Once we got through security at to the gate they said the plane left 2 minutes before. No announcement was made. I could’ve saved time checking in online but the server went down (seemed unrelated) and the site is incredibly confusing. Its hard to describe but all the employees seem really inexperienced and it’s hard to get good information. So unreliable

Pros: quick, easy, smooth.

Cons: I have a very small carry on bag fits in the recommended box for sizing. At the gate upon entry to flight, I was told that the bag needed to be checked ! 7.5 pound pull bag recommended for overhead storage. I don't understand.

Cons: Refused to print boarding pass because I was 5 minutes past the 45 minute deadline... Had to wait 12 hours for the next flight.

Cons: I feel like I am wasting my time writing here, cause I doubt anything will come of it. 1. Flights are not cheap!! “bare fare”??? 2. Gate closed around 1 1/2 hours before departure. WTH??? 3. Seating Is unbearable (uncomfortable seats no leg room) I felt like I was in a cattle car. 4. In a night flight why does the crew feel like telling us are cruising altitude and arrival time every damn 5 minutes(Is it illegal to actually sleep on your airline? Hence no reclining.) 5. For some reason there was no gate for us so we had to walk with a baby- Yes he’s cute I know! P.s. maybe if you start putting real seat pockets and reclining chairs the airport will give you a gate!!!!!

Pros: The staff was fantastic. Very helpful.

Cons: Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5.

Cons: PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages.

Pros: comfortable seats

Cons: food

Cons: When I made the reservation the code indicated that we would be able to purchase food on the flight. When I asked, the flight attendant said, nope, only choice is a pack of two cookies. We were starving on the 3.5 hour flight.

Cons: the flight attendants could have acted in a professional manner not like they were ten years old

Pros: Crew was good

Cons: Too little overhead space for the number of seats on the flight

Pros: Great price ticket

Cons: Not crazy about buying a ticket then receiving an email to check in and pick seat then every seat on the plane has an up-charge if you select one. Or roll the dice and hope you you don't get a window/middle seat because the plane has the lowest amt of legroom on any American plane. I'm tall guy.

Pros: Flight was on time and earlier arrival than scheduled

Cons: Entertainment, more comfortable seats

Cons: Frontier has great prices, the bag thing is a pain, but you get what you pay for, l just work around it...

Pros: Overall good experience. Flight got in early but then had to wait for gate to clear.

Pros: Flight was great for money

Cons: Wish I wouldn’t have had to pay so much to change my flight and wish I wouldn’t have had to change it in the first place but stuff happens I guess

Pros: Better chairs

Cons: More leg room

Cons: My flight was delayed 3 hours on the way out to Denver and they completely cancelled my flight without notifying me. Was not reimbursed. Will never fly spirit again.

Pros: Price was nice. I am quite tall so I also paid to upgrade my seat so the extra leg room was great.

Cons: The website, app, and customer service from their 800 number is absolutely terrible. I don’t know if I’ll fly Spirit again due to the lack of user experience on their site/app and the difficulty I had trying to upgrade my seat both online and over the phone. Everything else was as expected- no frills. No food, drink, carryon, etc.. unless you pay for it.

Pros: The seat. Big and comfy upgrade

Cons: The cost of the big comfy seats

Pros: It was safe

Cons: It was expensive and uncomfortable

Pros: Boarding on time

Cons: It was a decent flight

Pros: I got upgraded to first class for free

Cons: I was very happy with this flight!

Pros: The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!

Cons: Not one thing.

Pros: The wheel chair was not available at OHare. It took 39 minutes to get a wheel chair on outbound flight. Upon arrival at O'Hare we had to wait 20 minutes as there were only few wheel chairs -

Cons: Lack of Wheel chair as explained above

Cons: Didn’t leave Palm Springs until after we were already supposed to be IN portland.

Cons: Why did I get charged to being a carryon? And why only going flying INTO Phoenix on my return trip but not intially flying OUT of Phoenix? I’m angry at the unexpected charge. Not ok.

Pros: Crew was great!

Cons: I didn’t realize I had to pay for a carry on

Pros: The crew was really nice and the in flight entertainment was great

Cons: Wish there couldve been a complimentary in flight snack or something.

Pros: Yes

Cons: Took off late. Other than that very comfortable and great experience

Pros: The flight timings and the arrival time

Pros: Good seating, great food, good service.

Cons: I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg.

Pros: Nothing

Cons: Everything. Frontier only gave me a food voucher and $75 for a future flight (which I will never use cause I will never fly with frontier again) for a 5 hour delay.

Pros: Great crew

Cons: Seats don’t recline. Lots of chop!

Pros: The boarding process was efficient. All crew was friendly.

Cons: Nothing!

Pros: The crew was amazing once we got to the gate! Line to check bags was very long and slow as there was only one clerk but within about 15 minutes, 2 more clerks showed up.

Cons: Seats were not comfortable. I was fine but my elderly Mother was pretty uncomfortable. That would be my only complaint!

Cons: They have their own random process of checking in, boarding etc. If you try to interact with a person in any way they charge you for it. That's not how it works for other airlines, and their communications isn't particularly clear about this so charges are surprising

Pros: Nothing. Had to pay for a bags that actually fit into the dimensions specified

Cons: Overall experience

Pros: The crew was one of the best I have had on spirit.

Cons: nothing really, the few small things are ones that can’t change.

Pros: Yes! No delays.

Cons: Entertainment and seats can be better

Pros: The flight crew were very good.

Cons: We arrived late in Dallas, due to weather. Our flight to LA had already locked the door, the lady working the desk when we got there, said we had missed the flight and walked off. Two more ladies came to the counter, but would not help us, finally a fourth lady came and helped us.

Cons: The gate agents were rude. So happy with their ‘power’ over passengers who are loaded like cattle onto the plane. They barked at every other passenger that their carry on bag was too big and wouldn’t even listen to train when bags would fit into the size checking stand.

Cons: Tray table was dirty

Cons: Keeping travelers updated with gate changes and issues that may occur with flights

Pros: The flight was smooth

Cons: The flight didn't offer PDE

Pros: I liked the staff. Everyone was nice and hospitable.

Cons: The ride was a bit bumpy, but sometimes that's uncontrollable.

Pros: The people were friendly and everything went smoothly even with a little computer malfunction they got us in the air on time. Thoroughly enjoyed the the experience.

Cons: We had no complaints.

Pros: Clean plane, seats and on time performance