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Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."

Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."

Cons: "Horrible communication during flight delays and pilot timing out. Sat at the gate for hours with no communication."

Pros: "Everything"
Cons: "Nothing"

Cons: "Information on delays, accurate information on where our bags were, offer to help short missed connections"

Pros: "Love the little sleeping packet they provide you with earplugs and eyemask."
Cons: "No complaints here!"

Cons: "Hour-long maintenance delay. Rule 1, run on schedule."

Cons: "They need to solve problems better so people do not have to wait 3hour layover for there fight"

Pros: "The seats were comfortable, and the crew was friendly."
Cons: "Entertainment units were just there for the sake of it, and didn't actually provide any entertainment"

Pros: "Form Boston to Pittsburgh, aircraft cabinet was very cold. Every other things were very good"

Cons: "Not boarding us 30 minutes late then keeping us at the gate for another 30 minutes after landing"

Cons: "JetBlue is amazing and my favorite airlines for domestic travel."

Cons: "Aircraft felt and sounded old. Lots of extra cracks and rattles while taxiing."

Cons: "It was way too hot in the plane."

Pros: "Plenty of leg room in economy seats."

Cons: "clearly communicate delays. We had no idea what was happening or what our options were."

Pros: "Boarding was fast and easy but that may have been because it was a small plane."
Cons: "After landing we sat on the tarmac for 2 hours! This is unacceptable. The gate was occupied by a plane having mechanical issues. This was the second time I have flown JetBlue and the second time I’ve had to sit on the tarmac for hours because of some sort of issue. Never flying JetBlue again if I can help it."

Pros: "The movies were okay. The crew was accommodating."
Cons: "We spent 45 minutes on the tarmac, enough time to watch the baggage personnel throw our bags into his trolley with zero reason for him to do so. If you pack anything fragile... good luck."

Pros: "Competent staff"
Cons: "Rude TSA employee"

Pros: "Easy boarding and flight"
Cons: "There’s nothing special about jet blue anymore."

Pros: "Movie selection"

Pros: "LOTS OF LEGROOM"
Cons: "They have a habit of not being ontime"

Cons: "The new security check in with the automated bins."

Pros: "Huge leg room in coach. Free large bag of snacks and they didn't charge me for a snack box filled with chumous, bean dip, crackers, biscotti etc value $9. I thought Jet Blue was like Spirit, but its TOTALLY different. Not at all a budget level airplane or crew."

Pros: "Ease of boarding, rest comfort"

Pros: "Extra leg room, comfortable, leather seats, cleanliness of the cabin, efficiency and friendly manner of the staff, assigned seating and enough room in the gate area to be comfortable. I also appreciated being able to hear and understand all announcements made in the gate area and on board by the support staff and the captain."
Cons: "Some passengers in the gate area were "seat hogs" sitting in one seat and taking up one to two extra seats for their baggage while people were trying to find places to sit, especially when we experienced delays.. This is not the fault of the airlines, however, but it occurs to me that there could be gentle reminders on in print or in announcements asking people to make room for other passengers."

Cons: "2 hr delay. Poor ventilation"

Pros: "Leg room was great. Free WiFi and TVs made the flight very accommodating."
Cons: "Crying baby. Not the airlines fault."

Cons: "Flight over 3 hours late leaving. Flight attendants rude, and nothing comped for drinks or food to make up for it. Had to circle for 45 min due to weather. Sat on tarmac 30 mijn on other end."

Pros: "Having a tv"
Cons: "Sound jack not working properly , older plane no amenities"

Pros: "The crew could not have been more helpful and pleasant making the delay bearable as they were overtly communicative w all via text, email, and in person keeping is updated! HIGHLT RECOMMEND and will definitely be flying again. :)"

Pros: "Great service and smooth flight. On time, all good things."
Cons: "An individual who was very overweight sat next to me and took up half of my seat as well. I understand we all deserv to ride comfortably and my intent is not to shame them. That said, if someone can’t put the armrest down I think the airline should require them to purchase both seats as it’s very uncomfortable to be in the position of having no seat for the entire ride. I’m an average sized person so it was a challenge but even tiny people deserve the full seat they purchased. There really should be a rule or something."

Pros: "Wide array of snacks and drinks, tv/movies to watch for free, excellent staff from beginning to end, and tons of legroom. The complimentary free check of my carryon way awesome."
Cons: "I liked everything! No complaints at all."

Pros: "Hassle free"

Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."

Cons: "Almost a 9 hour ordeal. 4 hour delay because of weather for flight because one crew that was supposed to take our flight had “timed out.” Didn’t take off til after 1am. Finally landed and sat on plane because a plane at our gate was “disabled.” It’s 4:33am, I’ve been off the plane for half an hour, no baggage coming out of the carousel yet and no sign of this absolutely horrific experience ending anytime soon."

Pros: "Loved all the available dedicated JetBlue staff available to answer questions. Have not flown JetBlue often but heard many great things."
Cons: "Weather delay which is out of JetBlue’s control but once we landed (6 hours later) we sat on the runway for an additional hour because our gate had a disable airplane occupying it. I think JetBlue could have done a better job ensuring a back up gate was available or giving their passenger updates on the situation."

Pros: "The leg space"
Cons: "Delay and the space between seats"

Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"

Pros: "JetBlue has great staffdelayed by an hour"
Cons: "Delayed by an hour for a 2 hour flight!"

Pros: "Efficiency"

Cons: "Everything and everyone"

Pros: "When I got off the plane"
Cons: "it was late, the plane was dirty, the tv screens didn't work, and the seats were small."

Pros: "leg room & movie"

Cons: "Late flight delayed"

Pros: "Most of the basics were good."
Cons: "The flight was substantially delayed and when we got to Chicago we had to wait a long time for a gate agent so that we could deplane because only one gate agent was working at that hour (10:20 p.m.). Also, the flight delay notifications came after I was close to the airport and at the airport--earlier notifications (if possible) would help. The tv/movie portion of the entertainment was not working at all."

Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"

Pros: "Solid crew, comfortable flight, free tv and Wi-Fi"
Cons: "A few factors led to a 6 hour delay. Not necessarily Jet Blue's fault but it was certainly a frustrating day of travel"

Pros: "The plane had 2 wings"
Cons: "Staff is rude. Customer Service couldn't possibly be worst. All their food has meat in it. Staff is slow and incompetent. Never had a more dreadful experience with an airline. TAP IS THE WORST AIRLINE I HAVE EVER EXPERIENCED, and I fly 2 times a month."

Pros: "That our pilot was confident in getting us home safely in a storm!!"
Cons: "Nothing."

Pros: "Nothing"
Cons: "At least let the people with no baggage go 1st"

Pros: "Everything was good"

Pros: "Quick, easy. Friendly staff.."

Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."

Pros: "Nothing"
Cons: "Waiting for 2+ hours at the gate waiting for the plane to leave."

Pros: "Always liked frontier."
Cons: "Wait was a longer than expected."

Cons: "Sardine-like seating"

Pros: "Gave me a great seat"

Pros: "Service was fast and friendly and very efficient!!"

Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."

Cons: "The check-in process at DIA was very disorganized. And 2 hours just to check-in is way too long."

Cons: "I can not adjust the chair. Not comfortable."

Pros: "not much"
Cons: "boarding process was a disaster. no one knew what they were doing. $30 for a carry? seriously? No free snack on the plane. Everything cost $5-$10... never again will i fly Frontier."

Cons: "at the last minute before boarding had to change gates"

Pros: "Are you kidding?"

Pros: "Average"
Cons: "Stewardesses were rude, took forever for the plan to taxi to our gate, 2 delays in which the emails were sent very late to let us know."

Cons: "Na"

Pros: "Speedy boarding, take off was smooth."
Cons: "Seating was a little cramp, landing was rough."

Cons: "Terrible"

Pros: "Plane is very nice"
Cons: "Too expensive fee for the baggage"

Pros: "nothing"
Cons: "everything"

Cons: "Prices to high"

Pros: "NOTHING"
Cons: "EVERYTHING"

Cons: "Charge for cabin lugguage and soft drinks"

Cons: "Be careful flying budget airlines. Their gate options are few if something goes wrong."

Pros: "Delayed 2 hours with no update information. As a frustrated passenger asked for answers. Called all over the nation for help. Upon boarding, was told Frontier had the right not to serve me. Refunded my money and then i had to book through another airline at 3am... long story short, nightmare."
Cons: "All of it."

Cons: "The seat headrest was uncomfortable hard to sleep.."

Pros: "Upgraded us!"
Cons: "Told us the Wrong carrosol for our baggage."

Pros: "Boarded quickly"
Cons: "Boarded quickly to sit forever. We taxied in Chicago for 30 min..."

Cons: "That we had to buy drinks and snacks"

Pros: "Fast boarding, earlier departure and very earlier arrival."
Cons: "No entertainment"

Cons: "It's the most basic you can get... I never seen an airline that offers more alcohol than good onboard I spend over 3- 1/2 hr completely starving The seat doesn't recline no entertainment what's so ever . It's 2016 Let's stop this world war 90's"

Pros: "Not a thing!"
Cons: "The lack of empathy for my situation."

Pros: "The prices"

Pros: "N/a"
Cons: "N/a"

Cons: "I got charged for selecting my seat. The additional cost was never mentioned before booking my trip. I won't fly frontier again!"

Pros: "Very roomy cabin"
Cons: "Absence of basic amenities like water"

Pros: "Attendants were pleasant and arrivals and departures were excellent....other than that I would not recommend this airline."

Cons: "Uncomfortable chairs,"

Pros: "Smooth landing."
Cons: "The added charges for my self contained firearms."

Pros: "Everything"
Cons: "Nothing"

Pros: "Biggest negative? Charged me 30 dollars to check my luggage, tossed it around so much that a bottle of scotch broke all over the contents, leaving me nothing to give as gift and nothing to wear . When I asked the representative at the airport what she could do about it, she said, "oh those things happen. " Not planning to go with Frontier again."

Cons: "They lost my baggage, and didn't make an effort to get it to me the same day."

Pros: "Nothing"

Cons: "the lady at the counter told me that my bag was ok if i told some things out , i threw away some things i wanted came back and she preceeded to tell i still had to pay 45 dollars and she did not tell me that so i lost my samples and am very angry"

Cons: "Over 1.5 hr delay in Las Vegas- sometime cannot be helped, I understand."

Pros: "Nothing"
Cons: "Everything"

Pros: "Not much"
Cons: "A whole lot"

Pros: "overall we were most happy with our experience we have never traveled on Frontier not used to all the separate fees but, it was all good!"

Pros: "It was easy to board and get everything stowed and get seated. No issues with check in, or navigating to the gate."
Cons: "It was very cold on flight, other passengers mentioned being cold too."

Pros: "On time."
Cons: "The plane was a little run down in terms of cleanliness. The pilot didn't announce things. For instance we were on the tarmac for a while to get to the gate upon landing and he never announced the amount of time it would take...to the point where passengers verbally questioned the attendants, "How long does this plane take to get to the gate?""

Cons: "You have to check in an hour before ur flight or else ur flight gets cancelled."

Pros: "on time"
Cons: "low comfort seats"

Cons: "My flight was delayed twice to Boston and I had an appointment to keep. I called the Spirit customer service line repeatedly to ask about travel options and discuss my dilemma. Unfortunately, it seems that phone line is entirely automated. I could not find a human to answer my questions. I finally booked a flight with another airline that was set to arrive in Boston prior to my Spirit flight. I planned to take my return flight home to Chicago, but was informed through email that I had been removed from the flight. I was very upset to learn that my round trip was cancelled by Spirit since I did not take the departure leg of the trip due to all the delays and my time constraints. If I was able to speak to a customer service representative when I repeatedly called for answers, I may have learned of this policy. I was told I could repurchase my flight home for $150, which was too much for me to spend. I am very disappointed that Spirit's budget nature even extends to poor customer service and lack of real humans to provide information during stressful travel situations. Since Spirit has done nothing to make me want to use this airline again, I will be seeking other carriers for my future travel needs."

Cons: "Plane was delayed twice because of crew scheduling errors. Also two checked bags cost me over $100!! Terrible airline!"

Cons: "I thought it was $25 to bring a carry on but it was $57. What a rip off. I will never fly spirt again."

Pros: "Arrived early"
Cons: "Plane was dirty"

Pros: "I was most impressed with how well the flight attendants handled the situation of a screaming baby whose diaper needed changing. One attendant politely and amiably told the father (who was traveling alone with two small children) about the changing table in the bathroom and assisted him in retrieving his bag and getting to the bathroom with the two children. Another attendant came by with air freshener while the family was in the bathroom, as the area where they had been sitting had started to smell. Overall, the crew was very professional and friendly, managing to improve the situation smoothly and without making anyone feel badly."

Pros: "Price, but know what to expect."
Cons: "Spirit charges even for water."

Cons: "Not worth the hassle. After paying for bags and seats it costs more than a good airline. Cancelled my flight and basically offered no assistance. They blamed 'weather' because of thunderstorms. No reason not to wait out a thunderstorm. Requested a refund and still don't have my money back."

Cons: "Once I saw the criminal amount of extra money this sham airline charges for every possible thing they can think of. Don't be fooled by the so called cheaper rates, just picking a seat will jack the price up above any other airline."

Pros: "i really enjoyed being charged $57 upon arrival for a small carryon bag that went in the bin above my seat."
Cons: "i didnt like the mysterious additional $80 charge I got from "flight network" on top of my standard air fare and fees, but that may have been a KAYAK scam not a SPIRIT one. I was very clearly made aware of the airfare cost and fees, why wasnt i blatently told Id be charged an additional $80? WILL NOT BE FLYING SPIRIT AGAIN AND LIKELY NOT USING KAYAK TO BOOK EITHER"

Pros: "Keeping to the schedule"
Cons: "Boarding. Suggestion - board the back of the plane first. Back to front."

Pros: "nothing, if the air line is cheap don't means attitude"
Cons: "Staff don't know how to talk to someone very expensive price for bags always canceling flight time....."

Cons: "I just don't like to fly in general...."

Pros: "Crew was nice."
Cons: "$182 in fees round trip once Spirit charged me extra for (1) carry-on and (1) checked bag."

Pros: "Everything was good enough today. Only a brief delay. Sure beat the much longer delay experienced on our way to Boston earlier this week."
Cons: "The flight attendants promoted signing up for the Spirit credit card during the last few minutes of the flight but didn't have any pens for us to use. But I wouldn't have signed up anyway after reading the conditions, such as expiring miles and limited award seats available on flights. That's OLD SCHOOL. I have a card through a bank where the miles never expire, there aren't any blackouts, and I can use the miles on any flight any airline at any time even if 100 other people ahead of me are using their mileage. HOW? The miles I receive convert to dollar amounts which purchase tickets."

Pros: "On time, security, organized"

Pros: "Good legroom, no delays"

Cons: "Cheap flight but they get you on bags. $55 for a carryon!!!, really?!!! If if your checked bag is over 40 lbs. You pay Ann extra $30. We paid $350 four the flight for 2 to boston round trip. We ended up paying $310 In extra luggage fees."

Pros: "crew"
Cons: "legroom"

Pros: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Cons: "Spirit is the worst airline. Completely inefficient. Will never fly again"

Pros: "It went where I needed to go"
Cons: "There is almost nothing that would make me use this airline again. My flight wasn't even cheap, so that definitely didn't make up for the fact that I paid $50 both ways for my carry on bag, and one $30 seat fee so that I could request a window seat on a cross-country red eye. Water is not free on the plane, and still there were no seat back pockets, so the water bottle I bought (and didn't want in my bag w/ important documents) rolled around on the floor all night. I'm a small woman, and there was barely space for me to fit in the seat. Uncomfortable, expensive."

Cons: "Didn't realize that bag would cost $50 and that there was not even water available for free. Most uncomfortable flight ever."

Pros: "Nothing!"
Cons: "55.00 fee for carry on luggage 50.00 fee for each checked bag I understand that it was a cheap flight, but they make up for that cost with all the fees! Plus there is no inservice drinks...everything is for purchase only. No cash, only credit used. Both my flights were delayed. The first one only and hour. The second over two hours. Crew on both were unprofessional and unkept. They were all wearing different color uniforms, I never knew if it was a flight attendant or a passenger. I would skip this airline in the future and just pay the extra with a better know airline. You will be paying extra in fees anyway, by going with this company. Oh and if you don't pay the 55.00 for your carry on at time of check in--they will charge you 100.00 at the gate. Terrible!"

Pros: "PRICE"
Cons: "BOSTON AIRPORT PROBLEM , LOUSY BOARDING AREA. ROOM FOR 150 PEOPLE BUT 300 WAITING. NOT SPIRITS FAULT."

Pros: "Plane was clean and new looking, seating comfortable, storage good."
Cons: "Long check-in line, clerk didn't seem to understand the software. Boarding lounges crowded and shabby. Website confusing and too "cute.""

Pros: "Nothing"
Cons: "Never fails to be horrible. Had to wait on plane for 30 min to be fielded. -after landing in Chicago had to sit on plane for 30 min because there was no gate."

Pros: "Good service"
Cons: "Everything was good."

Pros: "The only good thing was the cheap airfare, but with all the other charges you end up paying the same amount for a better airline."
Cons: "Steep prices for carry ons ($100 RT), no free bevs even water!"

Pros: "n/a"
Cons: "The flight was cancelled due to the plane being stuck in another city due to weather. I've had this happen before with other airlines, and they were able to rebook me on another airline's flight, with no price difference. With Spirit, they only were able to refund my money or move me to another date, four days later, which would have caused me to miss the event I was supposed to attend over the weekend. I thought since I was flying solo, without my kids in tow, using a cut-rate airline would have worked out. I've had no problems with JetBlue or SW in the past. But I would stay away from using Spirit."

Pros: "Nothing"
Cons: "Everything"

Cons: "Did not like the customer service that we received the day before our travel booked flight may 30,2016 paid with credit card call spirt day before with question on luggage receive confirmation 2 days before agent informed us that we did not have an outbound flight she did not know how it was removed spent 2 hours with supervisor whom finally regained the flight I originally booked and all he could do was apologized for my inconvenience. We are very upset and probably will never fly SPIRIT AGAIN nor recommend you to our friends and familly"

Pros: "NOTHING POSITIVE!"
Cons: "They chose to cancel the return flight within 2 hours of the scheduled departure and were not at all helpful trying to get anyone out on any other airlines (because they're next available flight to that destination was 4 days out...) Not to mention on the initial flight to my destination, they had everyone board the plane 40 minutes early and then told everyone they had to all evacuate the plane and delayed the flight for 4 hours for NO reason!!!!! I would highly recommend avoiding flying spirit airlines at all cost, what I thought was a decent deal ended costing me an extra $400 for my last minute one-way trip and adding many many hours to my time traveling......"

Cons: "We will try and avoid flying Spirit. This is the second time that Spirit has cancelled a flight without enough notice. They were the only airline to cancel. They could only get us out 2 days later. They refunded our money but not the extra fees for seats and bags. We had to pay double the price to get home on another airline"

Pros: "nothing..."
Cons: "Both my round trip flight from Boston to Chicago were canceled due to weather. I wasn't given any warning. The most I got was an email that said "your flight may have been canceled" after the time of when the flight was supposed to leave. I waited in lines for hours to get refunds. I didn't have time to wait a second hour and ended up buying a new flight with American. There were not enough employees to deal with the line of people waiting. We had to wait for two different groups of people flying to other cities to process their baggage. I left the line after an hour or else I would have missed my flight. They gave me a number to call in order to get a refund and this call has taken me about an hour and a lot of explaining, even though a refund was promised. It's too much to deal with. I won't fly with spirit again."

Cons: "You have to pay extra for everything... Your seat, baggage, snacks. No leg room, and you can't lean your seat back to get semi-comfortable. Never taking a spirit flight again."

Pros: "nothing"
Cons: "$55 for a carry on bag is ridiculous, charging at all for a carry on bag is ridiculous"

Cons: "There was a delay that was not announced at the gate"

Pros: "cheap ticket"
Cons: "with all the ridiculous extras I only saved $20 from Delta"

Pros: "More comfortable than I expected"
Cons: "Fees are too complicated"

Pros: "Nothing"
Cons: "Long delays. Poor explanation. No ground crew to ask questions to for hours. Ground crew that arrived was surly. No offer of even a soft drink to make up for one hour sitting on Tarmac after more than one hour delay or more at terminal."

Pros: "Tickets availability on a short notice"
Cons: "The price was not cheap- and I had to pay extra for carry on, for window seat and no free water, coffee or non-alcohol drinks is really, really bad There were no sighs throughout Boston airport for SPIRIT"

Pros: "It was very bad"
Cons: "The price mostly for charging me for my small bag"

Pros: "on time, professional"
Cons: "very little legroom (I am 6'3") -- much better on return flight"

Pros: "Not much that I liked. The one and only thing I liked was the view I had outside the window."
Cons: "What should I start with. They wouldn't let me check in online and told me to call a representative but I never got one. Then I had to check in using their kiosk thing which charged me 10$! They have so many little fees that you honestly don't save much money using them. The plane is cramped and small. The crew was pretty rude and not very friendly and I would not use this airline ever again"

Cons: "The flight to Chicago was fine, but getting home was another story. After delaying the flight about 1.5 hours the flight was cancelled. No real reason was given and no other airlines were canceling flights. When I called to get on the next flight, they said the earliest they could get me home to Boston was in 2 days. Everyone was frantically trying to rebook and the other airlines were selling out. Long story short, I ended up paying $270 for a flight to Providence via Charlotte on American Airline. My husband then drove the hour to Providence to pick me up. All in all....I am all set with Spirit Airlines."

Pros: "Absolutely nothing"
Cons: "hidden charges, lack of good customer service at the airport. Its just a horrible airline which need either to be closed or sold to a another major airline"

Pros: "Flights were on time"
Cons: "All the extra charges for carry-on luggage, seat selection etc. Will never use this airline again"