I travel often with LATAM, it never disappoints me. The service is great, nice crew, latest and some classic movies. I got 3 small meals, cannot complaint. I’ll definitely travel again with them.
We didn’t have any entertainment. I tried to go online without success. The airplane was extremely cold and they didn’t have blankets.
Change of gate in Santiago devolved into half plus hour delay and a really tight connection in Lima
Although the flight is goof and the crew is good, the way the airline charges you for every service is ridiculous.
Plane never left the ground. Mech issues - entire trip was rerouted through united.
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
No entertainment but not expected. Unless you are referring to monitor that you can use. Then Al, was fine on all flights.
Friendly staff, It was the first flight out for our plane, so had to be deiced from the frost. Only delayed a few minutes,
We boarded so late it caused us to miss time at Foz. No real information was provided to the passengers waiting.
Very poor ! Latam is really excellent in mistreating its premium passengers and their family. They should go out of business for good.
My suitcase was destroyed. The top part where the handle is is completed broken. And unusable now.
I do prefer to fly United and have always had excellent service, except for bad weather. Flights are on time and staff is alway curtious and helpful
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
Food is terrible. Flight is outdated and seats are not comfy.
Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
After checking in online i called United to make sure I have special food ordered ( kosher option). Representative I spoke with on the phone with assured me that special meal was ordered. On the plane, during meal service I was informed that there is no note about it and no kosher meal was ordered for me. Flight attendant said she will check if maybe was a mix up and meal is somewhere. But never came back with any update. So entire flight with no food...
It’s a United flight operated All Nippon Airways (ANA) operated by Air Japan — it’s already }1 bu default with the Japanese standard, which is respect, punctuality and, ultimately, comfort without compromise.
Liked that we left on time for each flight. Snacks not the best, but we're okay.
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
Standard. No different than a discount carrier on a short trip.
It was so bad it will be my last. Connecting flight gate agent closed the door in my face when i told her my husband is 30 seconds away (and we were running close/late because the preceding AA flight was slightly delayed. We had to be rebooked on a non-direct flight with an overnight layover in Phoenix. This is the worst experience ever and for no fault of our own. The flight we were trying to get on would not have been late if the gate agent allowed my husband to get there. It was senseless, cruel and very upsetting. I don’t understand why we were subjected to this.
Angela was the best fa ever. She made that 8 hour flight a breeze
Would have been good to have a meal since it was a 5.5 hour flight
The departing flight from Newark to Charlotte was fine. It was the returning flight from Charlotte to Newark that was awful. We had scheduled an 8:35pm return flight time. We got delayed TEN times all the way to 5am in the morning! We were told over 4 different excuses as to why the flight kept getting delayed. First it was the flight crew needed to rest, then it was something technical with the plane, then it was something with air traffic control, and finally it was because they couldn’t find a captain and had to wait until the morning so the captain could get some rest. It was terrible sleeping overnight in the airport. They offered a $12 meal voucher. That was it! And the only place open in the middle of the night was Dunkin’ Donuts who didn’t even accept the voucher. They should have cancelled the flight much earlier on in the evening instead of just stringing us along hour by hour with more delays. Not professional and unacceptable. There was no refund for inconvenience. I probably will not be flying American Airlines again.
The experience was good! I did not try any food, or in house entertainment. I don’t believe there were any tvs. Nothing major that stood out, but low key and good! Thanks!!
Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast
I have been flying with American most of my professional career. But the airline seems tired and becoming more and more subpar with older planes than other airlines, dirtier and less comfortable seating, and less and less amenities. Their WiFi seldom works and their food is becoming more and more mediocre. How do you fly from LAX to PHL with only being offered one drink and as a platinum customer. I am exploring delta here on out for more of my flying.
Other than Charlotte airport being crowded and a mush of people at the gate and even through the priority lane, the flight was great.
Free WiFi and movies were not free - everything required signing up for future billing. Boston bound crew were very courteous and gracious.
