Never made it and they knew several people were still in customs
Good movies and TV to choose from.
Food sucks. Bland and gooey pasta as vegetarian option.
Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price.
I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight.
Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent.
British AIT flight attendants are the nicest
The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs
You have to pay to select seats for water and even a basic snack
The ground crew was very curt and non helpful. Apparently there was a rule that laptops had to be in the checked baggage. The ground crew could have been more courteous with passengers for whom this was a great inconvenience. In my specific case, the person checking me in labelled my bad "Long Stay" instead of "Priority" because they misread the instructions on the computer. The person would not listen to me and would not re-check his potential error....I fly British Airways all the time and that did not seem to make a difference in his demeanor
-no communication -I stayed in 17 hours of cues -no hotel or meal vouchers -was not let out of the airport -no hydration in lines - people passed out -no line control, people were cutting and lots of arguments ensued -staff was not knowledgeable, was rude to angry customers -baggage was never returned to me, so I had to buy clothes for my business trip -did not answer phones -website went down -no apology or automatic refund, i had to call to get a manual refund
Air hostesses were good
Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again.
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