Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Cons: "Air conditioning was very loud"
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Everything. Very nice accommodating ok"
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "Every thing went well"
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Pros: "Polite and efficient"
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Cons: "I loked everything in my trip"
Cons: "Was delayed 1.5hrs"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Cons: "Small cramped and uncomfortable plane."
Pros: "Delta is focused on customer service, especially in the business class. Great airline. Love the crew attitude."
Pros: "The crew was courtesious and the flight arrived early."
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Pros: "Great 1st class service."
Cons: "Food served in 1st class fair"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Cons: "The flight was delayed."
Pros: "Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie."
Cons: "First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit"
Cons: "The seats are very uncomfortable"
Pros: "The seats are hard and unconfortable for a long trip"
Cons: "Great ! Next time please confirm seats before boarding"
Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Pros: "The crew was great, efficient and professional."
Cons: "My tv was broken and only played maximum volume."
Pros: "The flight crew was incredibly friendly"
Cons: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "Excellent flight. No complaints!"
Pros: "everything was on par to most travels until we got to miami."
Cons: "they lost a container of bags for over 2 hours!! i was supposed to have a 6-hour layover (i had 2 separate tickets) and had a spa appt at the ritz i had to cancel and pay for because you couldn't locate a container of bags for 2-hours. i feel bad for people with a connecting flight who didn't get home with their luggage. ruined the homecoming."
Pros: "Friendliness of gate staff"
Cons: "The entire flight. Bumbing, disabled seating was not provided as promised, neither was off boarding to baggage area."
Cons: "No movies or other entertainment that I could find"
Pros: "Everything went very well."
Cons: "No room between seats."
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Pros: "For the most part the trip was wonderful."
Cons: "I was unhappy because every leg of my journey I was being charged for my baggage. I thought this was unfair. Those working with customer service was not helpful either. They were frustrated and thus frustrated me. In addition my flight was late leaving the airport and the captain nor the stewardesses gave an explanation. This was unacceptable. We were late over hour."
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Cons: "American Airlines was late! There was no indication that the flight was late until it was time to board, then they indicated it would be 25 minutes late, which actually turned into 50 minutes until the plane arrived. It had to be cleaned and prepared for our flight, which then took off over 1 1/2 hours late. Many passengers missed their connecting flights and American Airlines was no help... they directed people to the Miami Airport Crew. American Airlines stated that the plane was late due to air traffic control issues, but in reality the plane hadn't even arrived yet. I felt like I was lied to! Shame on American Airlines! I will never fly with this company by choice!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Pros: "New regional jet Efficient boarding"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Pros: "The crew did the best they could."
Cons: "The 767 is no longer feasible at the load factors that the airline is using for it. Although the seats had been re-furbished, the overhead space is completely unsuited for roll on luggage and so, can't even come close to accommodating the number of bags that are brought on to any flight close to capacity. I would think that it would be beneficial for American to waive the checked baggage fee on any 767 flight to keep from boarding delays due to lack of overhead space. Also, on this flight we had the added problem of a maintenance issue. The flight departure kept getting pushed back in 15 minute increments and there appeared to be a disturbing lack of knowledge of what needed to be done and the time it would take to finish the repair and more on the paperwork to release the plane. We were kept in cramped and uncomfortable circumstances for 3 hours for a 2.5 hour flight.. This was a bad experience."
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Cons: "American Airlines seemed to be out of sorts on both days of the trip. My connecting flight seat was not assigned until I got to my connecting airport. On the way back, we sat in the plane for over half an hour with no explanation. We then had to de-plane due to engine issues. The attendants at the counter were not that efficient with rescheduling itineraries, as they were often taking breaks, engaging in chit-chat with other workers, and answering personal phone calls during the process. On the connecting flight back, the ground crew "was not ready" for the plane and advised us to "hang out". This made for very little time in finding my connecting flight home (especially because the assigned gate was not even listed in the airport terminal). Not overly dramatic. Just a lot of small things that culminated in a very frustrating travel day. I will likely be avoiding American Airlines in the future."
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "Two out of three bathrooms out of order"
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "The flight was fast, and direct."
Cons: "The seats"
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
No delays, and everything went smoothly, right on time
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Cabin cleanliness is below average"
Cons: "Cabin service is average"
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
Pros: "Good. Seating. Not too crowded"
Cons: "Delays and poor communication. Ended up on other airline and 14 hrs to get from Madison, WI to Baltimore, MD"
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Pros: "bad movie choices"
Pros: "Great service!"
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
Cons: "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."
Pros: "The ar very friendly"
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Pros: "Excellent flight"
Cons: "At check in time being told I needed a eta visa to enter Canada!"
Pros: "Crew turned around plane and boarded earlier than scheduled. This was an attempt to avoid poor weather on trip to Chicago."
Cons: "Seats should not recline. It makes space horrible. The charge for checked baggage is without an improvement in overhead storage is ridiculous."
Pros: "Basic snack for a one hour flight."
Cons: "The WiFi wasn’t working. It kept trying to connect but never did."
Pros: "Absolutely nothing!"
Cons: "Scheduled to arrive in Honolulu @ 7p on 10/7 but won’t arrive until 10/6 @ 11:26a. My only daughter re-enlisted in the military and I was due to attend the ceremony but because of United Airlines that didn’t happen. So disappointed as she is also. Overall such a horrible experience!"
Pros: "Pilots had great skill and provided a very comfortable flight despite bad weather. Exceptionally smooth take off. The newer planes being introduced are very nice, too."
Cons: "I didn't realize how amazing the United Airlines app was. Shows all kinds of cool info on your flight and free media. I am now shocked st how ignorant people are to write complaints regarding delays due to weather. It's for your safety. Appreciate technology and respect Mother Nature fools."
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Cons: "Confusion and lack of communication about the extra screening process in the airport right before boarding. No information provided ahead of time, to alert me to arrive at the boarding gate early for the extra screening. After I passed through the extra security screening at the gate in Munich, and then went to the counter to complete the extra passport check and security questions, I was asked to step aside and wait. No one told me why. I had to insist on an explanation to the airline staff, and realized there was a mistake - they thought I had not gone through the extra security screening before going to the passport check counter, but I had. This created extra stress and delay for me, as this took place when boarding had started. Respectfully, I suggest that staff is more communicative."
Pros: "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
Cons: "It looks like that there is no respect for Time ."
Cons: "Leg I was only offered economy. Not plus"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "Bad attitude with check in agent at Memphis airport"
Pros: "Easy boarding, room for everything!"
Cons: "On our returning flight, although I'm certain I seated us together, my traveling partner and I weren't seated near each other."
Cons: "Neither my fiancée nor I were particularly fond of the inflight sauna. I had try dry my sweat soaked shirt in the bathroom while waiting to make my connection. If the flight had been any longer I would have opened the door to let a breeze in."
Pros: "From check In to arrival everyone was friendly and helpful. Enjoyedvthe flight."
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Pros: "Attendants were cordial and efficient."
Cons: "Because I was seated in the rear near the engines, the announcement from crew were incomprehensible."
Pros: "We didn't crash?"
Cons: "After much concerns and inquiries made bag did NOT make the plane! There is as no one to h love me to n white Planes for 45 minutes! No one at the counter? Wow! Finally supervisor Jill was able to track it down in Chicago where th y took it off the he plane as my carry on because they had no room l ft from the h limited space. After working very hard to get my bag of o White Plains that evening, supervisor Jill hung out an hour past her shift ended to get it on the last transport to my hotel. The transport blew herself by ft and never showed up or called the o say he wasn't coming back! I got my bag on he next morning just in tim for my event! I also was not credited my frequent flyer miles. Some glitch in the system. Overall I must rate my experience as a one star simply because the pilots got us there safely."
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "I think these older flight attendants should retire if they don't like their jobs anymore. They were completely rude to many guest."
Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
Cons: "The noisy children"
Cons: "It was so late it left me in the lurch and ruined my week"
Cons: "I was on a super late flight to Chicago and for some reason was placed in Boarding Group 5 (I have a United cc, so I thought that came with the perks). I got over that part. But then they made me check my roller-board claiming they were full up. When I boarded, there was PLENTY of overhead bin space. So I had to go to baggage claim after midnight for no reason. Bummer."
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Pros: "We didn't crash"
Cons: "The gate attendant reopened the plane for the man in front of me because he had one book bag and refused to let me on because I had two. The room and taxi voucher were adequate. But $30 in food vouchers doesn't get you very far in an airport. Also that's just enough to survive the lay over that was caused by your maintenance issues. Your attendant then tried to put me on standby all day the following day with a guaranteed flight at 8pm. I then asked him to check other airlines and was able to get an 8am one. The sheer lack of customer service is impressive. PS if your airline screws up, the least I deserve is a seat upgrade or some free sky mile points."
Cons: "We had a confirmed reservation on tickets that I bought months ago. However, when we went to get our seats, the flight had been oversold. We were involuntarily booted off the flight- even though one on standby got a seat, and another person did not show up- we could have gotten on the flight! We were heavily compensated and the staff were as generous as they could be, but it was completely frustrating and upsetting when you have to go through that, after ahead time planning to be booted off a flight like that."
Cons: "United delayed the flight. This information became available about an hour in advance- well after we drove two hours (We live in Montana) to get to the airport. The attendants said / not our problem. I called United's Customer Service number to discuss ways of mediating the delay that resulted in us missing the wedding venue and entire reason we booked the $1400 flight. I again got a "not my problem" response- no the flights can be modified, no we will not provide vouchers, no we really don't care that our poor quality and service cost you and your family tremendously in time, effort, and lost memories. I know we are at the mercy of airlines, but what a painful disappointment. My experience with Delta has been better and I suggest avoiding United Airlines if other flight options exist.... Even consider a very long drive over the use of the airline."
Pros: "Even though we were delayed, I still made it to the island within the 9pm hour."
Cons: "Flight was slightly delayed, causing me to miss my connection"
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Cons: "Less crying screaming babies and a young boy banging the back of seat. And his rude mother denying his unruly behavior."
Pros: "Arrived early."
Cons: "Waiting for the Jetway."
Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."
Cons: "I was charged for my carry on bag when I was headed home & it was the same bag I brought on my trip for free ! I feel this was an unfair business practice."
Pros: "Boarding went quickly."
Cons: "Seats, food, prices.."
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Pros: "Initial booking price only."
Cons: "When they have published on their website that a personal item sized 14 x 18 x 8 inches and fits under the seat in front of you flies free don’t believe them. I measured my bag and the dimensions published on their website were the EXACT measurements of my bag with all wheels and handles included they still charged me $45 to carry on the plane. The bag even fit into the luggage measuring thing they had at the gate. The only thing sticking out of it were my wheels by 1/2 of an inch. When I measured at home they were even within the measurements posted on their website so I think the luggage measuring tool they use was off. Even it it weren’t, this is a completely discretionary issue that is COMPLETELY up to the agent you deal with. I am an elite traveler with many different travel brands and I’ve had a bag weigh 53 pounds and the agent has let it slide and I’ve had others that were very “by the book” which is fine. A policy is a policy and I respect that completely but this was downright wrong because I know without a doubt that my measurements were correct and even the weight of less than 35 pounds was correct. They also didn’t let me see if it would fit underneath the seat in front of me before charging me. Had they offered that and then if it didn’t made me pay I would have been ok with that but none of this was allowed. My suggestion is not to get caught in their dirt cheap airfare because they will find a way to screw you in the end. They lost a customer for life over $45 dollars. I went all the way to customer service management over the phone and all they did was credit me $15 for the issue which wasn’t fair in my opinion because of all the hoops I had to jump through to get that done was exhausting. Think before you click “BOOK NOW”! The airline overall was less than mediocre as well. Definitely nothing worth flying again even if I hadn’t had the issue I had. I’d pay more for more next time."
Pros: "Cheap flight"
Cons: "Bag fee"
Cons: "Our flight was delayed 2 hours leaving San Francisco going to Orlando. My mother checked a bag which cost $35. The ticketing agent picked up her bag and slammed it down on the conveyor belt. I was so shocked at the rough handling of my mothers belongings and the fact that the agent didn't give a care. My sister and I were charged $45 each for our carry-on bags. They began boarding us but the flight crew made us wait on the walkway to the plane for 15 minutes before they let us on the plane. The flight crew was rude and disorganized. The seats did not recline, next no padding and the chair back in front had no padding at all. There were no complimentary drinks or food provided on the 5 hr flight. We were threatened by the passenger behind us twice but no assistance was given by the flight crew. We are extremely disappointed and will never fly Frontier again. We should have paid the extra money to fly Delta from TPA which would have taken 2 hours off of our drive time. We visited Frontier's website which provides nothing but excuses for why they charge extra for EVERYTHING. Overall Frontier may have some of the cheaper flights but after you're done paying for the extras you may as well fly with a carrier that provides more comfort and better service. Frontier has lost our business."
Pros: "Leg room was surprisingly adequate."
Cons: "I paid for front row seats. Flight was delayed 1hr. When we arrived at the gate they told us they had given our seats to other people because we allegedly were late."
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Cons: "Hidden charge to get a seat, no joke, $16 for the seat plus your ticket price. Flight delayed for 2.5 hours for landing gear issue. No complimenty drinks. Seats super cramped, flat and uncomfortable- like painful. To top it off. It was full of scum bag people"
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "Boarding was pretty smooth."
Cons: "Kayak should inform buyers that there are extra charges for unexpected things like choosing your seat, carry on bags, checked bags, all food, all drinks (no nuts, pretzels or coffee)"
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Pros: "They don't offer food, and you have to pay for seating, baggage, and everything else which makes the fare the same as any othet. At least with other airlines you still get tv or music."
Cons: "Couldnt even get to fly, i was in line for 4 hours on the special services line"
Cons: "First time flying with frontier, and last time flying with frontier. For some unexpected reason my flight was cancelled to Florida, needless to say it has the best weather in the country right now. I was on hold for 2 hours trying to get through to a customer service representative and no one answered. I did not get a comped hotel night and not even a meal! Worst airline I've had to deal with when it comes to customer service, will not be flying frontier again."
Cons: "Thirty minutes trying to book my suitcases online only to have online trying to double the cost of my ticket to book tickets that were marked $0. To change that I had to start all over. So annoying to try to get justice and end up paying $30 extra in baggage fees. All the while they continually said how easy it was to book suitcasrs"
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Pros: "I didn't die."
Cons: "Once you add in the luggage costs it's the same price as any other carrier but without being able to lean your seats back. Lesson learned."
Pros: "I liked that it was on time and it was a short flight to Orlando from ATL. Any longer and I may have considered jumping out the plane."
Cons: "I didn't know that they were going to charge me $30 each way for CARRY-ON!!! They wanted extra money just to put your party together. I was flying by myself so I didn't care, but they wanted 25/seat to sit in the middle of the plane per person. I have a family of 7 (5 kids 8 and under) and had we been flying together that would have been a surprise round trip expense of $250 for seats and probably $400-500 in baggage. I would have been very upset. You pay for soft/juice drinks and small snacks. The 'free' water I asked for/received didn't have ice. I assume that was extra, but I wouldn't know b/c the lady who gave it to me was off before I could even ask. I was starting to think they were going to make me pay for a seat belt. I have recently booked another flight to Arizona on frontier before I left on this one and I am already dreading that flight. I will not be going on Frontier again nor recommend it to anyone else."
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Pros: "Frontier encourages you to check your bag by offering a lower fee for checking than carrying the bag onto the plane This made getting into and out of the plane so much quicker The seats were comfortable enough and I had my own food and beverages so did not need to purchase any."
Cons: "My reasonable priced ticket went up $104 by the time I paid to check my bag and pick a seat. I would rather gate check my bag and get it when I exit the plane because it took over an hour for it to come to baggage claim."
Pros: "It was sorta cheap, not frills. After the delay we did make up some time, but.... nothing too amazing overall."
Cons: "Paying for Cary-on bag was super expensive ($40 bought with the ticket, it's even more expensive at the airport) and sort of offset the benefit of a cheap flight. There was no food or entertainment, and the flight was delayed by an hour because we had to wait for another Frontier flight ---- so that says something. Seats were super uncomfortable and the tray tables are stupidly small, maybe could hold a sandwich and nothing else. No other amenities at all. I'd rather pay $40 more for the flight, get some snacks and comfy seat and a free carry-on. Won't fly Frontier again unless I have to."
Cons: "The fact that it was sappoesed to be canceled and rescheduled and it was NOT. BOTCHED !!!!!!!!!!!!!!!!!"
Pros: "Great price, but be prepared to pay for any extras. Even after bringing carry-on luggage and checking a bag we still came out cheaper than we would have on any other airline."
Cons: "Seats didn't lean back and $2 for a soda was a bit excessive."
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Cons: "Lost our luggage. Lied about being able to track it. Never have anyone in luggage lost cubicle except when a plane is deboarding. Very disappointed. Came from Memphis thru Atlanta and on to SLC on same plane Luggage was removed in Atlanta. Not just mine but 10 others!!! Someone does not use their brain!"
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Pros: "Low fare"
Cons: "High baggage costs for checked AND CARRY-ON bags, add on fees for everything, seats don't recline. I'll use a full service airline next trip. I will say the aircraft were new and clean and, they were very accommodating about a legal handgun in my checked baggage."
Pros: "Hummm, landed safely! I do like that "carry on" people have to pay extra."
Cons: "No reclining seats even after paying an extra $50 for the good seats (and to ensure sitting by spouse). Cannot even get a glass of water without an extra charge."
Pros: "Nothing the flt was cancelled!"
Cons: "Can't believe I kept getting emails from your Company telling me the flt was on time and where my baggage came in, when the flt had been cancelled at midnight of the day of travel!"
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "Ground crew missed rehearsal dinner to stay with us 6hrs"
Cons: "No heads up. Checked in 1.45hrs early & they new we were delayed but didn't say anything. Left 6 hrs late. Arrive at Disney with a 5 yr old at 1:00 am instead of 7:00 pm. If you would have been honest and proactive with Indianapolis we would have been fine. Better off to tweet your problem. Call=hold. Locals=in the dark. $15 food credit each is a good start. $100 each emailed so quickly is impressive but it's a credit to a bare bones airline that charges you for a water after their 6 hrs issue. Could have made snacks and non alc drinks free. NO NO NO. We had to pay another $11 for water, apple juice, food and GL of wine. SERIOUSLY. WANT TO MAKE IT RIGHT??? Missed several opportunities for "Little things that count". Give all $300 to one of us for a free ticket-we won't be flying with our grandson again. I will give you a chance to fix that. Not a threat a promise."
Pros: "It was easy boarding, clean and a smooth trip. We landed 1/2hr early only to wait in baggage claim for over an hour!"
Cons: "The plane was disgustingly dirty, my tray table was sticky and had leftover crumbs on it... The floor where I was supposed to store my carry on had crumbs of some sort smushed into the carpet. It was all around disgusting"
Pros: "Price was good."
Cons: "Charged for every thing seats, luggage, . Took over an hour for luggage. They waited for the next Frontier flight about half an hour then brought lugage from both flights at the same time. Not enough to get me back to Frontier!"
Pros: "New planes. Nice staff."
Cons: "Poor snack selection. I am okay with paying for coffee and snacks, but no cream for the coffee? Really? And the trail mix had no nuts in it even though it was from the Colorado Nut Company. It was just a spicy chex mix. Bring your own snacks. None of that was particularly irksome but we had to wait an 1 and 40 minutes for our luggage. The two flights after us had their luggage come in. The baggage claim desk had nothing to do. The two ladies were just sitting in their office chatting. Didn't make an announcement, didn't look into it. Just let us sit out there at 10:30 at night. I finally went in to talk to them and they got on the phone and the luggage came up in about ten minutes. Seemed like it was nothing more than someone having gone on break and flaked on getting our luggage up and two lazy baggage employees who couldn't be bothered to look into it."
Cons: "The flight may be inexpensive, but the add on costs to book a seat and carry on a bag were ridiculous. Also, I didn't like that there wasn't a complimentary food or drink item. The line to check my bag was also extremely long and slow and they should have had more staff working."
Pros: "Crew was okay ."
Cons: "Seat was not comfortable at all . All the extra charges were ridiculous and some not stated until you check in . They cancelled my return flight and the soonest they would be able to put me on another flight was 2 days later . So i had to book a one way ticket on another airline that cost double what my round trip ticket cost . I would not suggest using frontier if there is even a hint of bad weather as you could be stranded for days ."
Cons: "I've used Frontier twice. Once for Thanksgiving week and once for Christmas week. Both times I had to wait 40-45 minutes to get my bag. The first time, the belt stopped working after already sitting and waiting 20 minutes for the the luggage to come to baggage claim. So myself and a large number of people had to wait an extra 20 minutes before someone decided to switch the our bags to a different belt. The second time there was no malfunction. Literally the entire plane and myself, who checked a bag, waited a total of 45 minutes before the first luggage appeared. Because I'm a considerate person, I prefer that my ride doesn't get a ticket or their vehicle towed for waiting outside for an extra 20-30 minutes or they waste their gas by circling around the airport until I finally say, "I have my bag." Mind you, this only seems to happen when I'm arriving to Orlando. I probably will be avoiding Frontier Airlines when picking my next flight."