Outstanding service both from ground staff and onboard staff! Very helpful in making changes to our schedule when our trip ended sooner then expected
They changed the flight and the airport on both legs of my flight which made it impossible to actually make the connection from one airport to the other in time. However the customer service agent at the international airport was very kind and helpful getting me on a flight for the next morning.
We were delightfully surprised with the exceptional ground staff as well as flight staff. Both did an excellent job of making our trip enjoyable and hassle free!
Please work on delays. This airline always has delays. The terminal is awful, aeroparque needs more transport for disabled people (terrible service), and proper equipment to deplane. It is the only place where I always have to use stairs
I flew in a new plane with an excellent crew.Felt great
My experience was TERRIBLE. They made me check my carry on bag, and they broke it. and then when I made the claim they said it was a small damage and that I would not be compensated.
Despite asking several times why our flight wasn’t on the boards, it took us a while to figure out that our departing flight was from another airport. While the tickets clearly indicated that we arrived at AEP and left from EZE, none of the aerolineas argentinas personnel noticed it despite specific questions from us. It took a sharp-eyed passport control person to notice it the second time I tried to go through security after exiting to try again to figure out what was going on. Also the what’s app is only in Spanish and when I tried to type Spanish from an English phone, it would mess up the Spanish that was already quite rudimentary
Delayed flights and cancelled flights …still waiting to see if the cancellations are refunded
The flight was 30 minutes delayed, but the boarding gate's panels indicated it was on time. This was inaccurate.
The staff was fine in the fly, but to do check in was very poor the service.
The crew was polite, the Captain specially was cool! But the onboard service was nonexistent: No entertainment, no food, no reclining seats. I know it is a low cost, but the cost of the ticket was not so low for just the transport service.
Was a good flight, no delays and good customer service.
Customer service is horrible. Our flight was at 9pm and we were at check in counter by 7pm. The crew strolls in at 7.30 without even an apology. We were suppose to get our boarding passes online but the website was not working at expected and the staff kept arguing with us saying that is not possible.
There was no entertainment but everyone just used their phones.
The app told us that carry on luggage was included but we were made to pay for it again at the check in counter, making it a very expensive flight. Not happy
I was charged 168 soles for kids stroller. We have travelled across the world and have never charged for the stroller. Horrific airlines and the staff was extremely rude. They wouldn’t let us board unless we pay the extra baggage cost. Never ever flying this airline and I would recommend the same for the others.
Avoid this airline. They are unprofessional. The captain left several passengers on ground due to covid restrictions which were never communicated. As a chilean, I am ashamed that this low level airline comes from my country. Remember this horrible brand and avoid it... Jetsmart
basically they offer flights, and a few days before departure date, if occupation is below XX%, lets say 80%, they cancel that fly and you have to reschedule/cancel the trip. it's their MO :(
Flight was delayed 8 hours which when talking to locals is quite common for Flybondi. Old plane but it served its purpose. Pleasant crew and ground staff. Very economy targeted airline. Would be adequate if the airline could maintain an on time schedule. Would not recommend.
Many problems to make my check in. Didn't work. I most call to call center because they blocked my reserve for changes in my flights. I hate Flybondi. All is difficult whith them
Ground and flight crew were wonderful, the flight was on time and comfortable. The price was excelente, unbeatable. Thanks
I was impressed with Flybondi. The crew at the check-in desk prioritized passengers leaving on the next flights. They were friendly and helpful and spoke English. They helped me to change my ticket to an earlier flight without imposing punitive charges. The baggage fees are extremely reasonable. I would fly them again, and recommend it.
Flight was canceled due to weather with zero rebooking help
Flight was delayed for 5 hours. Seats are not confortable and the plane feels dated
So many changes on the hour of the flight and the departure airport
FlyBondi canceled my flight a week in advance for no reason. It was the start of the winter holiday season in Argentina so there was no availability on any airline that day. I was able to find a flight out on a different airline the next day for much more than I'd paid FlyBondi. When I arrived in Salta, I mentioned the story to the car rental guy at the airport and he shrugged and said "FlyBondi? They're a very unreliable airline"
I have traveled with low cost carriers and they have generally been OK, especially considering the cost advantage. Flybondi is terrible. I flew twice (Buenos Aires-Iguazu and RIo-Iguazu). Boarding was like herding cattle. No regard for tired passengers. Staff was rude, always telling travelers what they could *not* do, hardly ever helpful. In my first flight the air flow on top of the seats did not work and the whole airplane had a bad smell (because of that?). The space between rows of seats was the smallest I ever experience. It did not help that the seat did not recline. Second flight had a very bumpy takeoff and even more bumpy landing (or whatever is the opposite of smooth - abrupt?). On the return (3 and 1/2) ride they did not even offer food or drinks for a price (as they did on the first). You had to go to the back of the plane and request a cup of water if you wanted to drink anything. In sum, they reminded you every moment that this was not supposed to be a regular (pleasant) flight experience. Avoid it as much as possible.
