Daily cleaning, installation of cabin HEPA filters on flights from Mérida to Wisconsin
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 46m
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Scores according to KAYAK customer reviews
Cons: "Wait time for loading of crew and passengers."
Pros: "No problem with the flight itself"
Cons: "Fewer gate changes"
Cons: "They need to stop selling the flights at full capacity"
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Pros: "Thanks Jennifer, my flight attendant"
Cons: "Under the current health emergency the whole crew went above and beyond. Thank you!"
Cons: "We changed terminals and the communication was minimal. The original plane had mx issues, so the boarding/takeoff time kept slipping."
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Cons: "Crew was not attentive. Temperature was cold."
Pros: "The crew was great. Seats were awesome - right behind premium class so the extra leg room was great to have on such a long flight."
Cons: "We booked our flight in May for a flight on 30 September and our seats were not next to each other. Total opposite ends of the aisle. Lame."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "The crew was nice, the flight overall was pleasant and fast"
Cons: "The food, the confort of the seats, my seat recliner button was not working there"
Pros: "The flight and crew were very nice"
Pros: "Flight attendant Louis was great. He was very nice and friendly. Calmed me down when I was nervous about turbulent. Great staff overall!"
Pros: "Hound crews are helpful in fixing up our seats"
Cons: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"
Pros: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Pros: "On board crew was great!"
Cons: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Cons: "More beverages"
Pros: "The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well."
Pros: "Nice crew!"
Cons: "Flight delayed"
Cons: "Free beers would be cool"
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Pros: "i arrived alive"
Cons: "My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years."
Pros: "The rest was as usual"
Pros: "I got upgraded to 1st class on my 2nd leg, so of course that was nice. No wifi, though."
Cons: "1) The handlers weren't at the gate to bring the gate to the plane so we could disembark. 2) After that, the door into the PHL airport itself was locked, and we had to wait almost 5 minutes for someone to come and unlock it. 3) One would think those delays would have given our baggage plenty of time to be unloaded, but no... First all the baggage from another flight emptied onto the baggage carousel, and then maybe 15 minutes or so later our bags began to dribble out. Our plane got to the gate a little past 9pm, I barely made it out of the airport by 10pm. It just shouldn't take that long."
Pros: "Customer service In Philadelphia was fantastic. Got us on earlier flight so we didn’t have to wait 4 hours."
Cons: "Food and aircraft was old."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "I didn't like having someone put a red tag on my carry on for valet when it didn't have to be taken. I would have rather kept it near me!"
Pros: "AA crew members are friendly, we got a lots of beverage provide to us."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "On time departure and arrival. No suprises. Predictable"
Pros: "Despite a departure delay due to necessity to off load some passengers due to nonfunctional seats we arrived 20 minutes early."
Cons: "The seats are too narrow, which I can tolerate for about an hour."
Cons: "The gates closed early and I missed this flight! Horrible service, never flying American again."
Pros: "Friendly staff."
Cons: "Uncomfortable seats."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Cons: "It was cancelled"
Pros: "Flight was on time (actually early) and smooth. The crew was very friendly."
Cons: "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
Pros: "The direct flight, less time"
Cons: "The seats aren't comfortable on any flight, the was tv only, no movies, snack aren't healthy for someone with food sensitivities"
Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Cons: "They are too narrow but most importantly they top part goes forward to much. on other airline planes I can sleep fine but not on this one. Terrible seats."
Pros: "The crew was great as was the check in crew."
Cons: "The comfort of the seat and leg space."
Cons: "The person who made the safety speech and other announcements spoke so rapidly as to slur words together. I believe I did not understand anything that she said."
Pros: "I had to run to the gate and was really thirsty on the plane. I asked for a bottle of water or something, and the flight attendant that said "we don't have bottled water. Sit down and your drink will be with you shortly.""
Cons: "Be more responsive to customers. By being responsive you can help the flight become more enjoyable."
Pros: "The smooth ride. Possibly considerate of weather? Not an aviation specialist here..."
Cons: "Drinks before the plane takes off. Some of us have anxiety of flying!"
Pros: "Entertainment selection was great"
Cons: "WiFi didn’t work"
Pros: "Absolutely horrible aircraft. I am 6 ft 3 and there was no way I could fit my body into the seat without crushing my knees. So I had one leg underneath the seat in front of me the other leg in the Isle. The flight attendant came down the aisle with the drink cart running it squarely into my knee."
Cons: "I cried out in pain with tears in my eyes and all she could say was you shouldn't have your leg in the Isle."
Pros: "The crew was fine."
Cons: "United is consistently late and unhelpful with addressing travel delays. The first leg of my flight was delayed which would have caused me to miss my connection. United staff could not have been less helpful. In the future, I will try to avoid flying United wherever possible."
Pros: "The crew was really nice. Flight was quicker than expected."
Cons: "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
Pros: "The ladies who were a part of the crew on this fight were great. They showed class and quality service"
Pros: "Nothing because we didn’t leave Guam, was not allowed to go Japan due to having a green card and Philippines Passport."
Cons: "Service Overall of how we were treated by a bad customer services is really terrible and bad."
Pros: "Boarding process, including ground crew was good with customer service. Food was good and in-par with other airlines."
Cons: "Flight crew, including a few air-hostesses were very rude. Entertainment system and the played films were very dull. Plane was uncomfortable."
Pros: "From Ohare to Wausau is only 35 minutes, so . We did have a beverage service and a snack !"
Cons: "One hour on tarmac."
Pros: "We were moved to a different flight because this flight was delayed"
Pros: "Staff was very friendly"
Cons: "Upgraded to economy plus and was not comfortable for my hips"
Pros: "Food and crew were excellent. Seats were comfortable and all electronics operational. Nice option to give power to devices during the flight."
Cons: "Business lounge in Geneva was before the passport control which took up to an hour to get through."
Cons: "Flight never happened because of hurricane yet I never got my money back. Natural disasters should qualify for a refund not a voucher."
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Pros: "The price was cheaper than the other airlines. The flight itself was pretty smooth with very little turbulence."
Cons: "The seats were uncomfortable, and the coffee was way too strong, and there was no Splenda, only Equal, which contrary to the flight attendant's knowledge is NOT "the same thing." United provides only 1 cheap sugary snack for the whole 5 hour flight. Couldn't get my phone to connect to the internet b/c I didn't have my United Mileage plan number written down or recorded anywhere, and I didn't have the card with me. To top it off, there was a screaming toddler in the next aisle over."
Pros: "There was nobody in the middle seat, which was nice."
Cons: "The wifi broke, and the flight arrived one hour late. It wasn't the best experience."
Pros: "The crew was great."
Cons: "We were boarded on a plane that was missing a part and sat for an hour and a half. Then we were taken off that plane and put on another with no money back or any sort of sorry. Had to miss work that night so it cost me money out of pocket."
Cons: "Very good"
Pros: "Flight was on time, plane clean and comfortable"
Cons: "It's about time airlines offer a better snack without paying for it! The sweet wafer is not enough neither are the tiny bags of pretzels!"
Cons: "Delayed hours and hours. Terribke trip. Never again."
Cons: "The WiFi was expensive"
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Pros: "Everything was on time!!! I flew in the new airplane with the adjustable seats coach and I was comfortable!!! This is a huge difference from a couple of years ago when I totally refused to fly this airline due to the the small uncomfortable seats when I was flying from NY to LA. The service was amazing - every person from the kiosk help to the suitcase attendant who found my forgotten duty-free purchase after arrival. I had the best experience flying United - they really stepped up their game!!! No complaints!!!"
Pros: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Cons: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Pros: "Roomy seats, blankets and pillows. Plenty to drink."
Cons: "Busing to the plane and 1 hour delay taking off."
Pros: "This overhead bag thing is just nuts. We were told there was no more room for bags after visibly panicked attendant came running up the jetway. Five poor people got their bags checks, then the plan was abandoned. In row 31, there were still empty bins. Do yourselves a big favor, UAL, and make it easier, not harder to fly. I have flown United for 30+ years but when you start charging for overhead bins, I am gone. This is insane. Win your customers' loyalty if you want your profits to rise."
Pros: "Friendly staff."
Cons: "Lack of leg room."
Cons: "Worst customer service of my life. I will NEVER fly United Airlines again."
Pros: "Very professional flight crew and ground crew."
Cons: "Did not want to leave Merida."
Cons: "Delayed and got downgraded"
Pros: "I paid to DIRECT TV..... 3 sets of earplugs did not work. No one offered as to how I get my money back. The connection perhaps was not good. However no one tried to help"
Pros: "United delayed departure from ROA due to a crew and mx scheduling problem. Unable to make BOI connection. Not back until next day."
Cons: "United reflowed aircraft and aircrew to other "more important " flights."
Cons: "Boarding was unnecessarily disorganized. Boarding announcement didn't specify which flight. Use of group lines was not explained ahead of actual boarding. Employees did not always use microphone to explain boarding. Very noisy group of travelers on board on night flight. Bathroom sink area too small."
Pros: "Flight attendants sence of humor when we finally landed at the right airport."
Cons: "Landing at the wrong airport."
Cons: "It is 6:50 PM. We are at the airport in Merida, Mexico. We were scheduled to leave at 8:22 AM this morning. The flight was delayed twice, due to maintenance. We are now scheduled to leave at 9:00 PM. The plane is coming in from Houston. An airline as large as United could have sent another plane here instead of having us wait 13 hours. We have a 4 hour drive to get home after arriving Houston."
Pros: "Spacious seating and free movies on the seat back display made the flight enjoyable."
Cons: "Having to check every over head bing, hoping to find an overhead bin to put my luggage in. Luckily the flight crew was great and found me a space in 1st class to put my things. Really great flight crew made the difference in this flight"
Pros: "Clean. Timely"
Cons: "Too many carry on luggage items. People slow loading and exiting with multiple baggages. I paid for the in-house movie which didn't start until we were up in the air and cut off multiple times. Perhaps if you paid once during the day the next flight you could receive a code that would carry over so you wouldn't have to pay twice"
Pros: "Price was fair"
Cons: "Bathroom was nasty"
Pros: "We actually arrived early."
Cons: "Overheads taken with LARGE bags before we even boarded"
Pros: "Comfortable seats on the long flight. The crew did their best to put together a vegetarian breakfast for me."
Cons: "It would be helpful to make meal choice an easy option as you are purchasing your flight, or checking in. More vegetarian options ready for guests on flight."
Pros: "Great entertainment options. Thank you"
Pros: "The crew members were very nice."
Cons: "I did not like that there was no individual TV entertainment and that I had to download the United app in order to stream on my phone. Also, the food was not good. I feel that there should have been two meals but the second meal was a cold sandwich that had thick dry bread but meager portions of filling so that it was mostly bread."
Cons: "What food? A little snack mix. And once again, needed to get in and out with a shoe horn."
Cons: "The customer service . Delayed flight everytjme I fly!"
Cons: "The flight got cancelled"
Pros: "Was a nice trip"
Cons: "All was good"
Airlines flying from Mérida to Wisconsin have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mérida to Wisconsin
Masks required on board, masks provided on flights from Mérida to Wisconsin
Social distancing seating
Middle seats unavailable to book on flights from Mérida to Wisconsin
Testing for antibodies, testing for symptoms for flights from Mérida to Wisconsin
Waiving of change fees. Search flexible flights from Mérida to Wisconsin