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They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.

All good but my bag was retained at entrance and not put under the plane. I had to wait until everybody left to get it though I had a business ticket. Bad luck but also bad planning. Thy should have unloaded my bag before letting people out.

Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though

Flight to get to Barcelona was cancelled and then the next flight was overbooked. Cancelled the entire trip and went elsewhere. Fighting with iberia to get my money back. Ill never book this carrier again!

Easy and organized getting in and out of the flight

Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more

Very good service from San Jose to Madrid . Ryanair service from Madrid to Brussels 😕

Bad business class. Staff totally not helping. Lights and chargers not working

It was cancelled. And they had terrible customer service to rebook. Then our rebooked flight was cancelled

The flight had no working entertainment system or WiFi. Very old plane. Some restrooms weren’t working. My seat was broken. Just a very bad experience for 13 hours. A real shame they allow planes in this state to fly.