The internet was spotty and I was unable to watch any movies on my iPad; the flight was fine otherwise
The plane was very warm the entire time, despite my vents being open. Additionally, we didn't have internet on our personal devices
Flight was suspended mid air for over 1 hour and it was late
Flight from MEX to ATL had to divert to Tampa. When we got off the plane, there were non directions on what to do. Nearly 30 minutes just standing around. Finally told to go through security with no boarding passes, and turned away. Then told to to go back. Took forever to leave Tampa for ATL. Missed my connection to Harrisburg.
The crew was amazing; Von, Vera and Guadalupe were very friendly and attentive throughout the entire flight. They were friendly and welcoming to everyone. A solid and dedicated team for sure!
The checkpoint hornets are always looking fhrough Americans' luggage keeping what they deem impassible! Grrrrr!
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
The pilot was excellent - he flew us around a storm and even though predicted it would be a bumpy ride - was able to avoid all turbulence and land us safely with only a 15 min delay. Kudos!
Great flight crew, easy boarding, delicious snacks and spacious seats. Love flying delta - worth the price.
From boarding to the next 45 min to 1 hour, it felt like a sauna, felt like vents were working but no AC on.
Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
It was good in general. The Crew during the flight were very nice at all times.
Annoying that we had to go to departures and get boarding passes. Should allow us to be booked all the way through, this is the only airline i have this problem with in MEX. Late boarding and take off
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
This is not a low cost airline. Stop acting like o e.
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.
Flight delayed 9 hours. On tarmac for over an hour after arrival. Will never book with Frontier under any circumstances ever again.
Don’t even matter if I write it y'all not going to fix it
Frontier feels like a family I Worked for Eastern Airlines back in the day and I felt the family vibe that I had then. Thank you
Flight was delayed but it was very smooth. Crew was very nice. Seats are uncomfortable but ok.
They didn’t offer a water, even after I asked
It didn’t happen. I booked it and then was told it wasn’t available and then forced to pay far higher prices for a worse option
The third party booking with cheapflightsfares was awful. Kayak should NOT partner with them. They sold me a bundle including seat selection and carry-on, but did not book the carry-ons with Frontier, so I’m out of pocket for $414 more while I await resolution.
I loved the staff on the plane. So friendly and helpful! However, there was an argument and misunderstanding by the staff and a customer at the gate, and the staff member was being unprofessional. When we arrived in Atlanta, we waited 1.5 hrs for our luggage to arrive. When I asked the airport attendant, they said Frontier had the longest wait for luggage out of any airlines, and that they could not be held responsible for the delay.
Delayed. Text notifications were slow. Not much information o what was happening. Boarding was slow and confusing. Wasn’t even offered water other flight. Had to ask. No entertainment at all. Felt like.a Greyhound bus.
I didn’t have any food or check out the entertainment so there should be ‘not applicable’ option. Instead I chose ‘okay’. Anyway, this was my first ever Frontier flight! I was pleased with the new options for Zone1 (exit row seat, carryon included, first to board, etc) and was surprised at seat comfort from the stories I’ve heard/read.
