Flight delayed Plane switched so my aisle seat changed from 7 aisle to 22 middle Older plane, poor entertainment Crew were fine
the staff was very helpful and the airline was very good.
Pros: "I absolutely love JetBlue! It’s spacious, reliable, and best of all the new carbon neutral planes in the US are wonderful!"
Pros: "Very grateful for this airline. Staff with their due precautions. The seating area was clean, the food was light (but it is understood by the situation that we are going through Covid 19). All in order."
Cons: "I only found that they must be a little more rigorous with the rules of keeping distance when entering and leaving the plane."
Pros: "Power at the seat was great, just wish there were three outlets instead of two for three seats. Entertainment was good. Snacks and sodas are always good."
Cons: "Not sure why the TV controls weren't on the armrest next to the window where my neighbor wouldn't accidentally bump the controls with her elbow. Super annoying issue. Seems odd that there are two outlets for three seats."
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Pros: "The inflight entertainment was the only great part of the trip."
Cons: "On time!!"
Cons: "The flight was over an hour late departing because of a light in the cockpit- that was the reason that was given."
Cons: "One hour delay on plane. Over weight. Hot plane. Uncomfortable"
Pros: "The ticket counter agent in New York was extremely helpful and nice"
Cons: "The flight crew was less than kind, almost mechanical With one flight attendant in particular was rude and unprofessional"
Pros: "I like that I paid for a first class seat with no first class service."
Cons: "Suspended food is a rip off, I flew this same leg a month and a half ago got food, what changed, NOTHING...I have flown AA for 20plus years. I never got credit for that flight either. I am aware safety first but what does it really have to do with QUALITY of the Airline. Still love yah tho."
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Pros: "Seats were comfortable and crew was nice."
Cons: "Need something more substantial for food in first class on a cross-country flight."
Pros: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Cons: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Cons: "Ticket says must be at gate 10 minutes prior. We experienced a delay in security. Got to gate 13 minutes prior and was informed our tickets were given away to standby travelers since it was a busy day. 12 hours later we got to new York could not board standby to Philadelphia. Our bags made it to Philadelphia."
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Pros: "Cabin crew were good. Their service was good. And quality of flight and food was good"
Cons: "My flight from dallas got delayed and hence I missed my flight to Bahrain from Heathrow. They hence booked me on a british airways flight, bt after i reached delhi, i did not receive my checked bags. I still have not received my checked bags"
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Everything went smoothly and even though flights were being canceled all over mine took off and I was home for Christmas! We had a slight delay but crew made it out quickly. Seats are slightly uncomfortable but it’s what ya get Overall great flight
Older plane. Food was really bad, almost not worth the effort. Huge difference with European based airlines.
Pros: "that I was finally able to go home"
Cons: "Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00."
Pros: "economy plus legroom."
Cons: "actual reclining seats, edible food, broader movie selection and newer films.,"
Cons: "For such a long trip, a better aircraft would have been better,"
Pros: "Departed and arrived ontime."
Cons: "Old plane. No usb power outlets or tv screens. No included food service in 8 hr flight."
Cons: "Up graded seat but didn't get to board till last."
Pros: "Crew was very nice and helpful"
Cons: "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"
Pros: "I loved the stroopwaffle snack with my tea."
Cons: "I don't want to have to download an app for a service I don't use but every few months."
Pros: "Free entertainment."
Cons: "The flight was incredibly hot the whole way. Which the flight was 5 hours long. The crew was a little rude, not to me in particular but to others. They didn’t have a good attitude. Sat at the gate for an hour waiting for other planes to come in so that other people wouldn’t miss the flight. But an hour??? Really!! People were getting mad and hot and sweaty. Food wasn’t cooked all the way when it got to a passenger. It was still cold. It was the worst flight I’ve been on. I would rather ride in a jump seat on a C-130 with military!"
Cons: "Fewer people on the plane during Covid would have been nice"
Cons: "Less crying screaming babies and a young boy banging the back of seat. And his rude mother denying his unruly behavior."
Pros: "The crew was alert and attentive. The flight itself was very smooth."
Cons: "Onboard WiFi is always a plus..."
Pros: "Crew was amazing. Flight was good. Take off and landing was very smooth."
Pros: "Good flight, great crew!"
Cons: "No movie screen or WiFi options. Seats didn’t recline."
Pros: "Great crew. Will fly with you again."
Cons: "All was good other then waiting on the crew from housekeeping!! They took their sweet time cleaning so we could board."
Pros: "Service, price and courtesy were great. I'd fly Frontier again, but it would have to be a short trip."
Cons: "The seats were pretty bad. Not comfortable at all. It might be a small thing, but I'd consider that when traveling long distance."
Pros: "Cost of ticket. Direct flights"
Cons: "Nothing really to dislike. Frontier is a discount airline, no frills and this is great if you just want a ride to wherever they go."
Pros: "Friendly flight attendants"
Cons: "Delay in departing, but seemed to make up time in the air and landed on time."
Pros: "We were a little early, which was nice."
Cons: "The flight attendants spent most of the flight giggling at the front of the plane, and had to stop and restart several announcements after saying the wrong thing or having to take a break to stop laughing on the intercom. They also gave me a credit card pitch over the intercom, which was really annoying. The plane was pretty dirty, my tray was really gross with white stuff all over it, and the trash in the bathroom was overflowing, so I had to stuff my paper towel in there to get it to fit. I just wanted a cheap airline, but they split up your group unless you pay extra, and you have to pay for EVERYTHING, including any drinks or snacks. Bags were expensive. I ended up paying almost $700 on a flight that was supposed to be about $450. $21 each way per person to sit with eachother, like $50 for a single checked back each way, blah blah blah. Poor experience, and it was MORE expensive than the other flights with bags and seats included. The lines were also extremely long with only a single person at each stand in each airport."
Pros: "Crew was diligent about everyone wearing face masks"
Cons: "Customer in front of me was visibly super ill, coughing and wheezing the entire flight. I don't think he should have been allowed to fly, especially during a pandemic! No organization by staff for customers exiting the aircraft at all, everyone just rushed to the front."
Pros: "flight was on-time, maybe even a little early, the plane was clean, the boarding process was simple and smooth, the flight attendants were welcoming when getting on the plane."
Cons: "The crew on the flight was just okay, including the flight attendants and pilots, I don't know if they were near the end of their shifts for the day but everything seemed so rushed, they talked very fast, to the point that sometimes it was even difficult to understand."
Pros: "efficient, on time, definitely worth paying for good (row 5) seats"
Cons: "nothing it was great"
Cons: "It was delayed three hours. They deceivingly canceled my flight and forced me to pay more to re book it. Bad experience. Also very cramped seats"
Pros: "The crew was so welcoming. And I noticed they were very attentive to everyone’s needs and wants. The flight was on time even with the bad weather the pilots had to maneuver around."
Cons: "I wasn’t happy when I got to the airport with an additional charge for the bags. I thought my trip was paid in full. I feel this charge should be included. I learned a lesson for my next trip in a couple of months. All so the seats were so cramped, this was so uncomfortable. This will also take more research for my next trip."
Pros: "The staff were amazing. Great job by all!"
Cons: "Seats were tight and uncomfortable. The kids behind us banged their tray tables on the backs of our chairs for the whole flight, sick people couching non stop, nothing the airline did wrong just not the best overall experience"
Cons: "I don’t like flying spirit airlines . They were extremely late. They were not organized. They flight was not smooth and the plane sounded like it was going to blow up."
Cons: "The stewardess on our flight was not friendly and reiked of perfume. Way tooooo much"
Cons: "I did not receive a confirmation e-mail from the airline 24 hours ago. When I arrived at the airport counter I did not have a seat"
Cons: "Boarding was a confusion, when got to Fort Lauderdale waitting for gate to open for 30 min seatting in the plane"