Staff were friendly and awesome! Some Filipinos are just undisciplined, but not an airline problem.
Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.
I missed the flight. I never got on. That sucked.
Great. Better than average US carriers on overseas flights. Still room for improvement to rise up the average Asian and Middle East airlines.
Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..
They didn't tell me they changed my flight. So I got confused on what happened to my flight.
It was just a short flight. The crew was nice. No major issue.
Same review I wrote for Seattle to Narita, please refer to it. Thank you so much.
They layover in Japan was too long , it took 11 hours.
I hope they never ran out of the menu choice one makes. They often do.
For a 17hr economy flight it wasn’t bad at all, thankfully it wasn’t a narrow body plane.
Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.
Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.
Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Great. We received a meal even though it was a short flight.
Flights home are always happy, except this time I was traveling to be with my ailing father.
I wear hearing aids in both ears the infotainment system is hard to hear.
There was a piece of plastic baked into my buttermilk biscuit! I have a pictures. The flight attendants in first class were really apologetic, and tried to rectify the situation. I I am very appreciative that they were able to give me some packets of pretzels and gummy bears. I understand they don't personally handle the food until warming it up so I know it wasn't their fault. I don't know whether it was a newer aircraft, or different food packaging, but I was happy that when the food was being warmed up - it didn't smell like plastic. Jokes on me with finding plastic in my food.
We used Kayak to reserve our tickets and specifically checked the luggage option which was a more expensive option. When we arrived at the terminal we had to pay an extra $90 per suitcase for the three passengers. This has been a pattern for the past 3 years. Why charge for a more expensive luggage option, and the ticket price not include luggage?
Everything was on time and service on the flight was great!
Staff members were not helpful they ignored all calls for an attendant.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
Horrible , we missed our flight because they were way to busy for there airport to handle. We waited in line for the over three hours to be told there’s nothing they can do. Worst experience in any airport ever ,staff member from Lufthansa made it there job to be rude and unhelpful. I’m going to be calling to see if I can change flights because a 3 hour layover in a poorly ran airport isn’t enough.
Well....let's start from the point that I had to stay in airport for 12 hours instead of 2 that was scheduled. Poor company and even worst customer service. Never again....
The flight was delayed almost 2 hours. Bad customer service etc. I will never fly Luthansa. Ever!!!
Boarding was friendly and quick. While the plane model was older with no live tv, the entertainment was full of movies and tv shows. All food was available. Pilots were very communicative with status of the flight. Flight landed on time.
Seat didn't recline all the way back. Very uncomfortable flight for 8 hours. The turbulence eliminated snack and food stops
Great experience in business class. Plane seat configuration is dated with three seats in a row but very spacious and lie flat worked fine. Entertainment options are limited but sufficient for the flight duration. WiFi does not work. Flight attendants are awesome and food is OK.
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
Great food selection in lounge. Excellent bartender, friendly staff. Good service on the plane.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.
Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!
I was glad that the plane was not totally full.
The flight was fantastic and the crew was absolutely excellent, but the entertainment system on the B777 was not working. That's a long time to spend with no electronics. The crew offered I-Pads but I had brought my own. I am only pointing this out because this is the second flight on Philippines Air where the entertainment system was down. FJM
The checking in agent tried to give me a different seat. She tried to give me an economy seat even though I had already checked in with a seat assigned and paid an extra $300 for those seats. She also separated our seating assignment. Very unprofessional and seriously a bad example for an agent. She was rude when I showed her my receipts and she made us wait more than 15 minutes before we were able to get the right boarding passes and correct seats (seats that we paid for in advance)!!!
All went smoothly from Miami to Montreal from boarding to arriving to Montreal. Flight left on time and arrived on time.
My wallet was stolen while I was sleeping on the plane.
I want to thank Carlos at the Miami AC desk - he was amazing and went over and above to help us out. Thank you Carlos and all the best to you!!! You made our faith in AC feel great! Sincerely, David Cubitt
Nothing specific. Cabin temperature was too high for some reason.
Terrible experience, flight was delayed both ways. Limited compensation for the 5+ hour delay. Will not be flying Air Canada Rouge, and don’t recommend you do either.
I like the friendliness of the crew members. I think the snack could’ve been better instead of a small package of pretzel. I like that they offer me something to drink.
My oroginal flight was delayed several times. Finally the flight was cancelled. I had to spend additional money and book another flight with Porter at another airport Fort Lauderdale International Airport or I would miss the event I had in Toronto. I did not board the rescheduled flight which was after my event.
Excellent We were very empress with this Airline as once our flight was canceled, they immediately rebooked our flight and provided accommodations for hotels….Thank you!
The boarding was at a dual gate hallway and there was only one spoken explanation about which way to turn to board the correct plane. It wasn't marked visually at the split in the gate. The phone charger did not work at my seat. The temperature was quite chilly throughout the flight and the recorded announcements were extremely loud for a small plane.
I’m handicapped and the staff and crew were so kind and helped me board and made sure I was fine during the flight.
