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On the return flight, flight attendant Britt went out of her way to inform passengers that several of us had tight connections.

Delta continues to set the benchmark for traveler-friendly service with minimal disruption and clear communication within the mainland US (coast to coast). I am consistently pleased to be a Delta customer, and this experience once again met my expectations. There was a brief delay departing from MIA due to a technical issue that required the aircraft to return to the gate. However, the situation was handled professionally and transparently. Fortunately, my planned layover allowed ample buffer time, so the adjustment caused no stress. Overall, another smooth and reassuring experience.

Getting to the flight was arduous and lengthy. The flight itself was good but the food option wasn’t a good selection. I need to do a Kosher option on my return. Flight crew were nice

Quick check in. Everything went smooth. I don't know what can be done about airline food.

Flight was an hour late, who knows why. It was OK, nothing outstanding.

The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.

The Dekta Rep that checked us in was great. She's very personable, pleasant, and can tell she enjoys her job.

Good and consistent Printer in lounge did not work for me :(

The 1st class male crew member was very pleasant - the short female with round glasses , maybe in 50’s had no personality- never spoke when delivering my food, drink, & never smiled the whole trip! In fact looked annoyed when the boarding proses was happening- I would never hire this woman - unfriendly . Have never dealt with a crew member like her-

The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.

When getting to our seats a blanket, headphones and pillow where there already. The food was very good and plentiful. I liked when they came around w/hot towels to freshen up with. Slippers, socks and an eye mask was a nice surprise. My husband and I have mobility issues and the transporters were absolutely wonderful and helpful w/the wheelchairs at each stop. Getting from one gate to the next they were a blessing.

The taxi drivers are very rude. Didn’t wait. They said you come in 5minutes or I leave. Did not leave any messages on front desk and they left. We have to hire new cabs in turkey.

Everything was good except for the seating arrangements. We could not get seats to be seated together with my wife. We’re unfortunately.

Be honest of what you sell: This was sold as Business Class on all three legs, while the JetBlue plane didn't even have business class seats, and wanted $164 for extra legroom seats.

Typically good service onboard but baggage delay in airport was significant

flight with heavy turbulence old boeing 777 rest wasnt clean dashboard doesn’t work

Very punctual, the onboard staff was friendly and correct, the flight was fortunately very calm, the toilets were clean, in short, an excellent experience Thanks

Terrible boarding experience, with an incomprehensible assignment of priorities. “Fast track” was the slowest. Poor system planning.

It was ok. This flight was for my 80 year old grandparents and when they arrived to Beirut no wheelchair (as requested) was waiting for them. My grandpa had to pick up his own luggage, he got soooo tired. No one to help him as we submitted the request ahead of time

Terrible seats are very uncomfortable and narrow. Really hard time eating and painful buttons.. crew was very rud not allow anyone to stand not even to go to the toilets

Our flight was delayed to Louisville. What made this worse was they did not have another flight attendant to service the flight. This caused an even longer delay. Then when a flight attendant did show up, she chose to "swap" flights with another flight attendant. Therefore, we had to wait longer for the other flight attendant to come to our flight. This is information that the gate attendant should not have shared. Processes and execution at American are broken. Passengers are feeling it. Fixing this starts at the top of the organization.

Flight was on time. Boarding was smooth and orderly. Flight attendants were friendly and professional. Bags came out soon after arrival.

Due to weather AA chose the poor option of redirecting my next flight to Gol airlines after 23 hours of wait. Their desk is not open during the day. Seats don’t really recline so falling asleep is a horrible challenge. Only one meal for an overnight flight. Poor experience, cheap partnership.

It was ok because it’s a short flight. The attendants weren’t friendly and didn’t serve any beverages even through they announced that they would. Also. The attendants looked messy, not presentable

There was a 6 hours delay in our departure. And yet, no compensation was offered. A company should be responsible for such a delay.

The flight was delayed 4 hours, and when we finally boarded, they told us that the fuel was only just then checked. So, we waited even longer to take off.

Everything was done like clockwork and I find no fault with the airline.

Like all planes recently, entertainment is achieved by giving the patron free WiFi and letting them stream shows via the screen on a phone or tablet.

I thought American Airlines did well considering the adverse weather situation over July 21 and 22. I especially appreciated the consideration given to me when I got stuck in Miami on my way to Boston from Charleston, West Virginia. Thank you for providing a voucher for an overnight stay. Though it was only a few hours of sleep, it was very helpful. I was able to reschedule my medical appointment and got back to the Boston area on the 1st flight out of Miami as a standby passenger. It was very helpful that I was given number one priority on the standby list.

- flight was delayed several hours due to weather (understandable) - flight delayed further and we were told by attendants "we are not sure where the pilots are but they are on their way" as we have to find different pilots for the flight - announcements over the PA were somewhat unprofessional by the attendants, seems they need more training and were not reading off the script. They showed their young age and immaturity in their communications with the passengers. They were not clear and lacked professional communication language. - going from a hub to hub we were also parked at the tarmac at ohare for an additional hour and kept being told "few more minutes". Please just let the passengers know the real wait time instead of hiding the truth. We understand there is traffic and weather delays, but we just want transparency. There are several logistics of our lives that revolve around what the attendants and pilots are sharing with us but they are not being transparant.

I like the attention you gave us in Guatemala due to the loss of the flight coming to El Salvador. It was a nice experience. Thanks a lot

We booked seats next to each other. When we got the boarding passes, they were for different rows. The crew were reluctant to help us, so we ended up sitting separately. 1. What’s the point of reserving by seat number if you’re not going to honor that reservation? 2. Even if it gets messed up between reservation and boarding, how is the crew going to deny us the opportunity to arrange to sit together. There were plenty of people flying alone. It could’ve been easily accommodated. Not very customer-friendly at all.

Deplaning was a mess, I sat in business (seats are horrible) and the front door had a problem so we had to deplane from the rear exit. The stairs were not tall enough to reach so there was a large step down from the plane to the top of the stairs.

Seats are very tight even in Plus, no complimentary snacks or beverage

I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!

$120 for a carry on bag !!!!!! Insane. Back-breaking seats. Do not recline. Food service is a disgrace. They give only water and a salty snack. Everything else has a price.

My fly was cancelled so i run to the airport and fight for my fly Thank god at the end was good

Terrible. Flight was delayed without explanation, airplane was in poor condition (old, dirty) and crew was not in a good mood.

No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.

At least free water in all flights Beverages are desired in international flights Luggage damages need be refund!

Flight delayed 9 hours. On tarmac for over an hour after arrival. Will never book with Frontier under any circumstances ever again.

It was an early flight and most people napped/slept and the crew let us which was nice.

It didn’t happen. I booked it and then was told it wasn’t available and then forced to pay far higher prices for a worse option

Although an hour and a half early was told by staff at check in they had overbooked and could not check us in for the flight.

Cancelled and declined to find alternatives Earlier flight is 2 days later Sent the cancellation notification very late, wish I knew earlier would have stayed to watch the Miami open final game Very disappointing service

The worst service , the agents from the counter are really bad . Poor customer service . They didnt help me to get in the flight . I was on line when they close the flight without telling and I couldn’t board the plane . I will like to get my money back ey back because it was their fault. Really bad management , bad manners, bad additud

At check in they don’t let you be with the person you are traveling with unless you pay $40 per seat . Really bad policy they have

I arrived 1 hour prior to boarding, and they said I was too late for a domestic flight. First time I heard that :-(

they charge too much when you arrive in the air port

The service was amazing. Frontier should allow passengers who pay for check-in bags one carry-on bag at no additional cost.