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Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Comfortable seat, great crew.

Cons: Flight delayed, no USB port and no entertainment

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Pros: Great flight

Cons: Everything was super. Really

Pros: Nice crew

Cons: Better food, some entertainment, better bathrooms

Pros: Crew was very warm and friendly

Cons: The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis.

Pros: I booked an aisle seat and they did not honour it at checking

Cons: Everything.

Cons: Flight was late

Cons: WiFi connection and thereby any information and entertainment did not work. Long wait for luggage.

Cons: Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding.

Cons: Rude staff

Pros: Good crew

Cons: Some free snacks could have helped

Pros: Great service.

Cons: Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,

Cons: It was awful as to how uncomfortable the business class seats were. The seats were narrow and not much personal space. I would never pay to sit in business class on NA 3ver again.

Cons: The plane is so old..,

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Pros: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Cons: Not being to help on the ground in Copenhagen with delta issues

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Cons: Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach.

Cons: Improve quality of on board announcements.

Cons: The ife screen was extremely slow and unresponsive.

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery.

Pros: Fantastic gate agents!

Cons: The food was terrible.

Cons: Fix the damn KIOSKS at Vienna!

Pros: The crew.

Cons: The time between flights.

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Excellent crew, good food & movie selection.

Pros: Crew was nice and pleasant

Cons: Flight very late

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: The seat was awful. Narrow with little leg room , hard on the backside, minimal recline.

Cons: See above

Pros: Crew was great

Cons: The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!

Pros: Sarah the Cabin Manager was amazing.

Cons: The business seats are horrible

Pros: Captain gave us good updates on delay.

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: Crew was OK ,seat tight

Cons: More cushion and a little wider seat !

Cons: We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie.

Cons: Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable. Very disappointing.

Cons: Some form of entertainment

Pros: The crew.

Cons: The time between flights.

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Cons: Still don’t have my luggage yet

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Pros: The aircraft

Cons: No overbooking next time!

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: Crew was nice and pleasant

Cons: Flight very late

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: Great airline