Boarding too slow. Crew could be more helpful. Flight was good, on time.
The crew was amazing. The plane was crowded but I guess flying around Presidents week causes that
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
More upbeat team at board warm boarding crew but not as upbeat as they need to be in my opinion
Was late getting out of the gate so missed our connection in Atlanta
Couldn’t have been better.
Staff was great. Could have had a menu so I could know what I could order in between meals.
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Cons: "It was great! Nice job Delta !"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "No issues with this flight."
Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"
Cons: "Food offered in first"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "Excellent crew!"
Cons: "Need better snacks."
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Quick flight"
Cons: "Old plane"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "The person next to me"
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Pros: "Flight itself uneventful"
Pros: "The check in reminder is easy and helpful"
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "Got in over an hour late. 140am"
Pros: "Movie selection was great!"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "The professionalism of Delta employees, timeliness of flt."
Cons: "Lack of legroom in economy"
Pros: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Cons: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Pros: "Seats were comfortable"
Pros: "The crew was very nice, professional and overall excellent."
Cons: "I don't care for the MD planes."
Cons: "Condition of the airplane"
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Cons: "No food, no entertainment."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Got on earlier flight as standby."
Pros: "Everything was average but the crew"
Cons: "I found them rude and not helpful regarding my connecting flight"
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Flight delayed 4 hrs. Entertainment system didn’t work.
2hours delay due to not finding a flight attendant?!? And rude cabin crew
Nothing. I had to wait 1-2 hours to arrived to my destination. And it was an emergency travel
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Pros: "Seat very spacious, was given a extra legroom sit"
Cons: "My screen was not working properly. I didn’t ask for help as I had work to do so I didn’t need it."
Pros: "Crew were good"
Cons: "Way late. This flight has been over 45 minutes late 1/4 of the time in the last 60 days. Today was the 1 in 3 days."
Cons: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Cons: "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "Very pleasant and on time"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Comfort, promptness, and food."
Pros: "Several delays. Paid for window seat and did not get it. Missed last flight."
Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Cons: "Past was dry... It was the first time but changed my experience"
Pros: "Friendly staff, good entertainment option, good food."
Cons: "I reserved a special solo seat for extra $80 and got charged for it but did not get that seat. I was seated in a window side seat with another passenger."
Pros: "Comfortable and on time"
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Pros: "Crew was great. All flights and connections on time and easy."
Cons: "Food - better to stick with basics in coach. Entertainment - too conservative boring."
Pros: "Except for narrow seats, all fine"
Cons: "Narrow seats (we were in exit row, so plenty a leg room)"
Cons: "Seats are hard, narrow and generally uncomfortable."
Cons: "Very Bab flight never fly again with you"
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Pros: "the clerk at the boarding desk was kind"
Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."
Pros: "Inflight entertainment was awesome."
Pros: "Modern cabin with power ports, good entertainment system Decent food and ample beverage service during the flight Friendliest AA crew I have had in quite some time."
Cons: "Not fault of airline, but very poor hygiene with some of the passengers. Have they never heard of a bath?"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "It was on time boarding and landing"
Cons: "Flight cancelled"
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Pros: "Provided overnight hotel for cancelled flight"
Cons: "Cancelled two flight connections to Austin from Phoenix."
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Cons: "Interior noise level very high, was difficult to hear overhead public announcement. A woman passenger seated next to me coughed during practicLly entire flight and young child seated behind me was winnin/ crying for long time."
Pros: "Everything was good"
Pros: "Departed on time, arrived a bit early."
Cons: "Our checked luggage didn't make the transfer in Philadelphia. We got it late the following day. What entertainment?"
Cons: "Flight was canceled. Had to rent a car and drive to make meeting."
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Frankly there isn't much to say here. After 7 flights in 2 weeks there was only 1 flight with great staff that actually cared about the customers and looked like they enjoyed their job. The rest treated guests with indifference at best."
Cons: "Customer service is dreadful, the planes are so old they still have cigarette lighter charges in first (but of course no adapters), no food/snacks of any significance, and they seemingly cancel flights at a whim with basically no staff to help re-book the lines of guests that have been disrupted. I pity those who loose luggage AA baggage services are flooded with lost baggage they just don't care any more. Seriously its embarrassing how little they care about customer service."
Pros: "All good - with every aspect of the trip."
Pros: "Once we got around to actually boarding and being on the plane, I was pleasantly surprised at how nice the plane and company were. Every experience up to that point had led me to believe we were on the budget airline with the delays and the way everything was handled (getting us into the bus to go to the plane, waiting 15 minutes, getting us off to wait in lobby 40 minutes, boarding again)."
Cons: "Lots of delay with little explanation. All in all, it was nearly 3 hours later by the time we took off for an otherwise very short flight."
Pros: "Direct flight."
Cons: "After purchasing ticket, i couldn't reserve free seat. On line and mobile ap both tried to upcharge for reserving a seat. The day before flight, i called and rhe agent reserved a seat which was stuck in upright position; it was in row in front of exit row. That leaves the feeling if being cheated and lied to."
Pros: "That the pilot kept us informed often"
Cons: "We boarded the plane late. We waited 25-30 mins to take off due to a light fixture that was broken. No air condition and a plane full of people in 100 plus degree weather. Finally get to take off, and there's a other 10-15 min wait. Finally land and there's another wait for our gate which was supposed to be 8 mins turned into 15 mins. Needless to say I was 45 mins late for my appointment."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
With everyone flying out of Mesa nearly all at the same time, it’s shocking that you all can get everyone on board on time. Your staff there does a great deal with very little. To a person, the rest of your staff, as we were boarding and on board were excellent, friendly, helpful.
I like that I'm by my self on the row ( seat) And I wish the plane has internet and charging station.
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Pros: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Cons: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Cons: "Communication with the customers"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted."
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Cons: "Pathetic rationale for delay"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "It was good quality for the price."
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Cons: "Built in headrests on the seats."
Pros: "Crew was nice for the most part."
Cons: "Didn’t leave on time. Would be nice to get something complimentary for all the wasted time. Would like to be able to watch something"
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Cons: "The flight was delayed all day!!!"
Cons: "Flight was delayed 6 hours."
Cons: "Late departure without any explanation. TSA really under staffed."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Pretty empty flight so we were able to change seats. Good thing because my family wasn’t sitting together-$12 to pick or change seats ahead of time. Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Trenton and punta gorda airports are small, you have to walk to the plane. I love the small airports, no lines , easy parking!"
Cons: "Seats aren’t that comfortable and don’t recline even a bit, tray table is small."
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Cons: "The seating is terrible. Everyone is like sardines packed away."
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny."
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Was assigned a middle seat. I am a small woman and had absolutely no room."
Pros: "The view through a milkey-filmed window."
Cons: "Airplane would have been nicer and lighter if the 4 attendants would have cleaned it."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "The flight itself was great. The Flight Attendants were pleasant and the ride was smooth."
Cons: "I didn't take too kindly to the Service Agents on the ground. The Service Agent in San Antonio wasn't very accommodating or supportive to my needs. I had a problem that needed resolved and instead of diligently helping me, she would turn to another customer, totally ignore my concerns and speak Spanish with this other woman. When I was at the counter first, not the other woman. The Service Agent in Orland on my way back was rude as well. She gave my Mom and I attitude about my luggage being overweight. Told us to pay the $50 or figure it out. We had expressed already paying the $18 to check the luggage to begin with and wanted to see if that amount could be included in the $50. The Service Agent scoffed at us and turned up her nose. Great air service, horrible ground service."
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"
Pros: "Crew was amazing & child friendly."
Pros: "Flight attendant Lisa was great."
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "Everything was fine"
Cons: "Hard landing"
Pros: "Didn't have any problems. Flight was on time departing and returning and non-stop."
Cons: "When I booked my flight, the website didn't give me an option of whether I had a carry-on or checked bag."
Pros: "The flight attendant was very nice."
Cons: "The flight was delayed for a few hours, the plane was tiny and uncomfortable."
Cons: "Free wifi"
Pros: "The crew did their best considering we were 3 hrs delayed and there were no snacks for any of the passengers."
Cons: "Three hr delay with a 15 month old never good and not having snacks for passengers never good."
Pros: "Smooth flight, early arrival."
Cons: "Entertainment Sytem was down for 2/3 of the flight."
Pros: "It was turbulent without warning"
Pros: "Carole was excellent"
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Pros: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"
Pros: "All of it was good."
Pros: "Got in early and we were stuck on the runway for a bit. Good flight otherwise."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "Comfy roomy seats, free WiFi, free coffee"
Pros: "Short flight so not all questions applied"
Cons: "Too small seats"
Pros: "Everything went as planned."
Cons: "Better customer service."
Pros: "We landed safely"
Cons: "Delayed 2 hours."
Pros: "Each flight I was on, the seats were roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "Not much"
Cons: "Ear phone jack didnt work,paying more every time i travel for less,extra to check just one bag,extra to watch a movie,uncomfortable conditions for 4 hours,extra to eat anything,becoming a joke"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Pros: "The flight was quick and easy"
Pros: "Boarded quickly and on time!"
Pros: "Left early and arrived early"
Pros: "Crew was friendly"
Cons: "Small plane. 70 minute delay. No entertainment."
Cons: "Our flight was delayed so we were offered to get on an "earlier" flight. The "earlier" flight never left until 40 minutes AFTER our originally scheduled flight."
Pros: "Flight left on time! No problem in OHare with transferring planes. Next flight also on time."
Cons: "The flight was delayed and rescheduled four times. The two guys working at the counter had no clue what was going on."
Cons: "Seats are very uncomfortably"
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Pros: "The flight from New Jersey to Michigan is short."
Cons: "My flight in January was delayed because mechanical issues with the plane. My flight in February was delayed because of mechanical issues on the plane. Each time we were delayed about the amount of time the actual flight takes. The bathrooms on both planes smelled like a sewer."
Cons: "3 hour delay, water didn't work in bathroom so there was no washing my hands, bathroom old and dirty, seats old, mismatched and dirty. Essentially a terrible flight."
Pros: "Didn't take me long to rebook the flight when it got cancelled due to weather/pilots timing out"
Cons: "The way the whole thing was handled. I ended up flying on the 5th because of the issues with weather. My general problem was with the way the situation was handled. We shouldn't have boarded the plane on the 4th given the fact that the pilots were probably gonna time out anyway. Instead of wasting time, the protocol should've been to begin rebooking everybody to another flight. Just my two cents"
Pros: "I liked I got notified of the delay."
Cons: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Pros: "Never will fly United again. First flight left early and we missed it.second re-flight arrived late to get us so we arrived too late to get our next flight. Here we are spending all our money in airports and a cheap motel in Chicago in the rain instead of being in Florida with our family."
Cons: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Pros: "The flight was really nice! The flight was good comfortable and relaxing. Went to sleep and I never sleep o flights."
Cons: "Left about 15 minutes late. But we didn't miss any connections so everything turned out okay."
Pros: "That trip was great to Housto!"
Pros: "Nowadays the gate closes 10 minutes before takeoff which really helps get the plane off on time as we can make connections. Some may not know this and find it frustrating. As a regular traveler I appreciate the move."
Cons: "I cancelled it and it appears it didn't really cancel"
Cons: "Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income."
Pros: "United always has the cleanest planes I've been on the offer a lot for what they have."
Cons: "Seats are a little tight. I'm a 6'4" male knees always in the back of a seat makes for an uncomfortable ride. However the seats are the most comfortable one been on in a nation wide travel."
Pros: "Non stop service Friendly, courteous personnel"
Cons: "Cost of the flight"
Pros: "Again this flight was under booked so there was plenty of room for people to sit where they wanted and be comfortable."
Cons: "My layover in DC was nearly non existent due to the flight from Detroit to DC was a bit delayed, but only by 30 mins at the very most. But what I did not like is that my electronic boarding pass I was using on my phone had become expired for some reason, saying my flight had already left the gate as SOON as I landed in DC, but the flight listings said my flight was on time. I then had to visit a customer service desk for them to check what was going on, to check my flight and print me my boarding pass, but they said "I need to hurry"... I JUST LANDED! I then had to hastily make my way to the other side of the terminal just to make the flight that I should have had just over an hour layover for. Was not happy!"
Pros: "On time, actually early love that."
Cons: "Don't even get pretzels I though United way going to upgrade food service? Maybe just if you want to pay extra?"
Pros: "United simply doesn't care about their passengers. They treat us as cattle, can actually fly in-schedule, have filthy terminals, and nickel & dime passengers at every turn! They charge me $125 for a bad just slightly over 50 lb. and then couldn't even get it there on-time in spite of the flight being delayed. Truly incompetent. All United execs want to do is screw the passengers at every turn, while flying cramped old aircraft, while they OVERPAY THEMSELVES MILLIONS while giving passengers The Bird!"