Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Jamaica
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Scores according to KAYAK customer reviews
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Saftey measures great"
Cons: "Serve alcohol :)"
Pros: "Crew were friendlier than many other airlines"
Pros: "Super respctful"
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Cons: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Cons: "Food offered in first"
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Pros: "Even though they were just serving water and coffee. The attendant took it upon himself to retrieve the Ginger Ale i requested!"
Cons: "The seats are tight. but hey its an airplane, what can i expect!"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "Crew were very good"
Cons: "Seat assignments should be assigned when we checked in. They weren't for the second leg. But, the seats are fine."
Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."
Cons: "The airport."
Pros: "Good food, entertainment and Delta Comfort section worth the extra cost."
Cons: "Boarding at JFK a nightmare."
Cons: "delayed flight"
Cons: "The person next to me"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "The Delta team was very kind and accommodating to me and my baby and did all they could to make it easier for me."
Cons: "Baggage drop- the line was longer for that than the security clearance! Perhaps have people pay at the kiosk for their baggage so the line moves more quickly."
Cons: "My flight was delayed and after that they even lost my bags."
Pros: "Movie selection was great!"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "They lost my bag."
Pros: "The professionalism of Delta employees, timeliness of flt."
Cons: "The crew could have been more friendly"
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Cons: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."
Pros: "I liked the in flight entertainment"
Cons: "We sat in the plane at the gate for a hour, boo"
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
Cons: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
Pros: "The crew"
Cons: "Tiny seats"
Pros: "Very helpful staff, airport's as well as flight's."
Cons: "The seat was very uncomfortable in delta comfort zone."
Pros: "On time"
Cons: "A very crowded flight"
Pros: "Service and kindness of the crew."
Cons: "No entertainment onboard"
Pros: "Crew was excellent, one snarky attendant—sent me back to my seat, then two other folks went on to get in line for restroom. I didn’t appreciate her tone with me. Just sayin"
Cons: "The seats are not comfortable for a long flight. They light up pain on my tailbone. I sat on my neck pillow from time to time to get relief."
Cons: "Well just some more variety of foods I guess"
Pros: "this was the first time I few business class on Copa. It was great!"
Pros: "Business seats good Food good Well taken care of."
Pros: "Our flight attendants seemed a bit distant. They got the job done but didn’t seem friendly."
Cons: "It was fine."
Pros: "The crew was amazing and all super confortable"
Cons: "All is good"
Pros: "The crew was great. They were very attentive throughout the course of the flight."
Pros: "Crew lied , very unprofessional . Indecent happened. Air hostess was pushing the trolley and , it come and hot my , nee. It was so painful and I was screaming. Air hostess looking at me and was very upset that Im screaming in the flight ... Air hostess was sleeping and pushing the trolley"
Cons: "TRAINING , TRAINING , TRAINING .. That is what COPA needs. Also , when I said I want too X-ray my knee, whole staff get together and lied , and cheated , and downloaded me to a weal chair lady... Very un-professional .DONT FLY with this people , Even IF you get a FREE ticket ."
Pros: "Crew was nice"
Cons: "Airplane needs updates, very old and smelly"
Pros: "la atención en el vuelo"
Cons: "la comida"
Pros: "The flight was scheduled to depart at 9:26 and I got to the gate before 9 and they were on last call, which was surprising."
Cons: "The sandwiches could have been better"
Cons: "Atention and service"
Pros: "Excellent airline. Best to connect the America's."
Pros: "good service"
Pros: "buen avión"
Cons: "falta entretenimiento a bordo"
Cons: "Did not receive any service"
Pros: "Business Class Flight Attendant masters time to serve properly a good meal-snack to each of 12 passengers, all in less than 35 minutes (total flight time from PTY was 55 minutes)"
Cons: "The United plane was coming in right at the time copa departed. The copa plane sat there for half hour with door closed. Could have made connection. Then COpa put me on a flight to Buenos Aires which is six hours away from Rosario and did not provide any connection from Buenos Aires to Rosario. Don’t take this flight, the 1 hr connection time from IAH to Panama to Rosario is not enough time to allow for delays and COpa is a BAD partner to United as it refuses to wait for the United flight to arrive."
Pros: "Time of departure"
Pros: "Snacks really help jet lag Movies"
Cons: "Small aircraft"
Pros: "Free headphones and movies in flight was nice. Crew was great getting everybody on board quickly."
Cons: "My girlfriend and mom got sick eating after eating some of the in flight food."
Pros: "I liked that we left on time."
Cons: "I didn't like not having blankets on a redeye."
Pros: "Crew are nice people."
Cons: "Food is not pleased and not very comfortable."
Pros: "Excellent service and room to stretch"
Cons: "We were late due to waiting for a crew member to arrive"
Pros: "Overall an okay experience"
Cons: "The crew was not nice and helpful at all. I traveled with my 2 babies and they did not want to help me with my belongings."
Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"
Cons: "We had no food at all during the flight Bogota-Panama"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Short flight and thankfully I slept a bit."
Cons: "The stewardesses just say in their area. Never offered extra coffee or drinks. No snacks. Food was pathetic."
Pros: "Friendly service, food and drink included, and free luggage. Seats had limited leg room, but otherwise comfortable. Would select this airline again!"
Pros: "They denied me from boarding due to documents missing even though I had my American passport"
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "Leg room on the flight was cramped"
Pros: "Service of crew excellent. On time and good arrival. Web check in let me pick my seat. And nice stewardesses"
Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."
Pros: "Good seats, entertainment, crew, flying time and on schedule. Would definitely fly with them again."
Cons: "Food was ok I'm sure but I wish they had vegetarian options."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "plane was comfortable"
Cons: "Flight attendants weren't very polite."
Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."
Pros: "Crew was very understanding of our frustration and di the best they could do within their range(which wasn't much to be honest)"
Cons: "Poor job in the gate at boarding and with announces, we were held in the the runway for about an hour plus without proper indication of why, all the could say was "bad weather". Non-stop turbulence and food wasn't served until good 3 plus hours into the flight, (remember to add that to the time we were held at the runway as well). Entertainment on board was extremely limited."
Cons: "Copa 302 dumped us at the LAX terminal's immigration processing area along with 500+ passengers. I'm guessing that passengers from 3 or 4 other flights just overwhelmed the immigration staff . It took us ( just the US citizens ) 1:05 to pass through. People in other categories too longer !!! Ed Villena"
Pros: "The boarding was a nice touch"
Cons: "Well i would think it would be a better expiernce cuz I've heard that copa was a good airline and their service was excelent but i was wrong the food was dry and the people were rude the entertainment was a joke. The music would play the same song's over and over."
Pros: "La tripulación es muy amable"
Pros: "The crew were very good and friendly."
Cons: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."
Pros: "Leg room, food, screens"
Cons: "Food was gross"
Pros: "I liked everithing.The personal its nice, and very friendly. I went before with copa, and was very good to. Congratulations."
Cons: "The person set next to me, same times was put her elbows over my arms, he was very big men. And same people enter before to me used my place for mi hand lagget."
Pros: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Pros: "Clear instructions, clean plane, flight on time."
Cons: "Getting food service back on plains."
Cons: "DCA poorly organized"
Cons: "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
Pros: "My seat"
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Cons: "There was a 1.5 hour weather delay."
Pros: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Cons: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Second flight had more comfortable seating in comparison to our first flight."
Pros: "Customer service"
Pros: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Pros: "Flight was on time."
Cons: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Pros: "Great passengers and crew"
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Pros: "After we were boarded and ready to take off, the power on the place went off. They kept us there without any AC or even air draft for about an hour. It was hot and stuffy. They took forever to let us know what was going on. Everything else went well. I just wished they had kept us appraised on a more timely manner and had done something to control the temperature of the plane."
Pros: "nothing was exceptional"
Cons: "Not the airlines fault but we had a long delay because of weather"
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Cons: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Pros: "Movie selection was good."
Cons: "Food and WiFi connection was horrible. Crews were unfriendly."
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Boarding and flight were on time."
Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
Pros: "Smooth flight, on time, good entertainment and food selections."
Cons: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Pros: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."
Pros: "Smooth ride and friendly helpful airline atendents."
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Pros: "Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food."
Cons: "One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name."
Cons: "It was one hour late."
Cons: "There was just two options for food: Pasta or meatball!!! This is not what other airlines offer in long distance flight. I will be careful not to take a flight that is combined with AA."
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Cons: "no food"
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."
Cons: "Crew didn't smile much."
Cons: "Little planes need an interior restoration to make them look better."
Pros: "The flight crew was friendly and smiling."
Cons: "The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible."
Cons: "I didn’t even make this flight!"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "The hotel price did not include taxes breakfast"
Cons: "Delayed for no reason"
Cons: "We flew dtw to Frankfort we"
Pros: "I was connecting from another flight. The plane left on time, and arrived earlier than planned. I've had much worse experiences on domestic flights, and I was expecting delays."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."
Pros: "Comfy seats and a smooth ride."
Cons: "Waited to taxi for almost an hour."
Cons: "Cancel my flight I had to buy my own hotel room"
Cons: "We were supposed to leave but had to wait on the runway. And I was a little cold , and the air was stale. Other than that it was great."
Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Pros: "I was given an exit row seat"
Cons: "The flight was delayed because the plane was over fueled. The flight attendants were rude and condescending."
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "Free snacks and water because of a delayed flight."
Cons: "Flight was delayed by 4.5 hours. I was not alerted by kayak or united about basic economy seats and that I was not allowed a carry on luggage and had to pay $25 to check it in."
Pros: "Safe flight. Short."
Cons: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Pros: "On time, comfortable but crowded"
Cons: "Almost didn't get a seat."
Cons: "Every flight I was on was delayed or cancelled. I was delayed a day getting to my destination and delayed a day leaving"
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Cons: "4 hour delay"
Pros: "Efficient, professional and speedy service"
Cons: "Everything, flight was delayed over 6 hours causing me to connecting flight. Spent all day at the airport and didn't go anywhere."
Pros: "Didn't like that we have to pay for everything like food & tv"
Cons: "More leg room and on time!"
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "We were delayed with no real updates why"
Pros: "The staff were excellent ! Great attitudes, great personalities,very informative staff and pilot!!"
Cons: "Both flights were delayed!"
Cons: "At least one check-in baggage should be free for the price."
Cons: "No cash food and beverage"
Pros: "On point"
Cons: "Everything on point"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Cons: "After my first flight was cancelled for no clear reason, I was rebooked on one which was 8 hours later (not the one of the first flights out). When I arrived to the airport my flight was then delayed another hour. This was two days after my previous flight with United which had us sitting on the tarmac for 2 hours waiting for updates about whether or not we could take off."
Pros: "I was able to get a seat change so that I had some great leg room."
Cons: "There was no internet or video content without huge fees."
Pros: "Not to crowded"
Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"
Pros: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Cons: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"
Cons: "The flight was delayed at last minute before take off."
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."
Pros: "Everything !!! Everything was perfect as usually!!!"
Cons: "Everything else"
Cons: "Spirit was trash"
Cons: "How many emails are you sending me requesting this same thing?"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Cons: "3 hrs layover rude people"
Cons: "The wait at baggage claim"
Cons: "2 delays Unprofessional Ridiculous"
Pros: "Cool snack, drink combos and options."
Pros: "Great trip both ways! Vast improvement over previous Spirit experiences. Bravo!"
Cons: "Nothing. :)"
Cons: "Charged $55 for carrying on a (14 in x . 15 in x 5 in) soft material shoulder bag. Usually used for my laptop, but not on this trip. Not charged on the DTW to LGA segment but charged on the LGA to DTW segment. I have never encountered such a charge for this bag ever."
Cons: "Rude. They think it's a joke when people can't get home."
Cons: "BEFORE YOU GET ON THE PLANE SO MUCH EASIER ON DELTA I WILL NOT BE BACK"
Pros: "That I landed"
Cons: "Everything could be much better"
Cons: "1 hour late departure."
Cons: "1 1/2 hour late"
Cons: "Inhumane amount .of legroom. Flying Spirit should be considered a war crime."
Cons: "Very delayed"
Pros: "easy, logically-organized boarding process"
Pros: "the new plane"
Cons: "misc charges for everything"
Pros: "Getting out of the plane"
Cons: "All of the above"
Cons: "Ridiculous. Pilot was missing which causes a huge delay."
Pros: "The gate agent handled the down grade of the plain perfectly"
Pros: "Everything THERE VAS GOOD"
Cons: "Nothing ididnt like I will fyi again also tell others. The rate fair is good as well."
Pros: "No frills or hassles"
Pros: "Same as above"
Cons: "Many small fees. Even to select a seat."
Cons: "I didn't like the service at all.Very Disappointed"
Cons: "Plane late"
Pros: "I'd heard horror stories about flying with Spirit but my first trip went off without a hitch. I'll be using them again."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Pros: "Waited 45 minutes when we landed for a gate."
Cons: "Delay delay delay."
Cons: "Not expected"
Cons: "too cramped"
Cons: "eingie trouble- delayed 3hours"
Cons: "Typical Spirit delays. This was a newer plane which was nice but not cleaned..floors dirty and trash in pockets"
Pros: "price timely and without"
Cons: "Delayed like many spirit flights I have been on in the past"
Pros: "Haven't flown in 10 years! Spirit Airlines were awesome! Plane ride and staff were incredible"
Pros: "Delayed both way and lost my luggage, terrible"
Pros: "smooth flying"
Cons: "All of it"
Pros: "Very well loading and unloading...because of less baggage on board."
Pros: "Drinks to much money for a soda"
Cons: "Having to check in and print my boarding pass at home. The password reset process took 30 min and that was ridiculous."
Airlines flying from Michigan to Jamaica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Jamaica
Masks required on board, masks provided on flights from Michigan to Jamaica
Social distancing seating
Middle seats unavailable to book on flights from Michigan to Jamaica
Testing for antibodies, testing for symptoms for flights from Michigan to Jamaica
Waiving of change fees. Search flexible flights from Michigan to Jamaica