Find cheap flights from Jamaica to Michigan

Find cheap flights from Jamaica to Michigan

Round-trip
Economy
Boston (BOS)
Michigan
Tue 11/24
Tue 12/1
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Top 5 airlines serving from Jamaica to Michigan

Scores according to KAYAK customer reviews

8.1
JetBlue
Overall score based on 19,287 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
7.9
Entertainment
7.8
Food
Airline reviews

Pros: "Fast service and plane pilot was great staff too"
Cons: "Little old seat but really roomy compared to other companies"

Pros: "More room seats"
Cons: "Boarding process"

Cons: "My entertainment system sound was poor"

Pros: "Crew was nice"
Cons: "Boarding was delayed and arrival was delayed by sitting on the plane"

Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"

Pros: "Perfect landing and great flight!"

Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."

Pros: "I got to sleep the whole flight. I was really tired. It was a late flight and was very quiet and comfortable."

Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."

Pros: "on time"

Pros: "Everything"
Cons: "No complaints"

Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"

Pros: "I liked being informed by the pilots of rough weather and not to worry of any problems."
Cons: "Flight delayed"

Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."

Pros: "It was so easy for me to connect. No hassle and the reps were so cooperative."

Pros: "Everything"
Cons: "No complaints"

Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Cons: "Nothing!"

Pros: "In-flight customer service was great."
Cons: "My TV screen did not work."

Pros: "I like d snacks but u guys should give a small warm meal"
Cons: "No soumd on tv"

Cons: "It was ok"

Cons: "Hour late."

Pros: "Good flight was treated well and felt welcome with refreshments and snacks. The way it should be!"

Cons: "2 hour delay"

Pros: "Even more space"
Cons: "My bag was rip"

Cons: "Unfair refund policy. We tried to cancel MONTHS ahead of time, upon early departure from our Peace Corps service. I don't feel airlines should have no refund policies starting from the date of purchase. There should be a window for refunds."

Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"

Cons: "Terribly cold flight. When asked for a blanket, they wanted $5, which I couldn't pay because they wouldn't accept cash. 2 hours of complete misery. :("

Cons: "JetBlue is an airline in decline and, because there is no competition, we'll continue to have to pay a lot for mediocre quality. Delayed flight, arrogant/disinterested staff and cramped seating - need I say more? I wish i had another option!!!"

Cons: "My flight got delayed 4 times"

Cons: "The passenger beside snoring all the way to fort Lauderdale .a toddler behind keep beating on the back of my seat Mitchell"

Cons: "Needs better food"

Pros: "Comfortable"

Pros: "Smooth flying of the plane. Customer service"

Cons: "Flight was 3 hours delayed with little to no information. Terrible experi mce"

Pros: "Comfortable flight. The staff was very nice. They tried to reset the video system but some of the screens still stopped working after about 5 min"
Cons: "On this flight the Entertainment system offered free options. Unfortunately my video screen and about 20 others stopped working. flight was also delayed"

Pros: "First thing the flight was delayed and then when I got on I woke up and saw that snacks where served already."
Cons: "The fact that if you don't have a drink when they are serving then automatically you don't want a snack and am anemic and my blood sugar was low so that really annoyed me cause it's their job to ask It should look like I have to beg to get a snack that's in the ticket that I purchased."

Pros: "Everything was excellent love it"

Cons: "Flights were delayed by four hours"

Pros: "Smooth flight"

Pros: "Nothing"
Cons: "3 hr delay due to crew rest issues. Alive can't manage their personnel and did nothing to accommodate stranded passengers"

Pros: "I like the fact that you had the option between movies n seeing the ruth path we were traveling."
Cons: "I didn't like the fact that I didn't get a cook meal worst the fact that the flight delayed for such a long time. We should be more prepared for the fare we paid. I also didn't like the fact after paying that fair you still have to pay for the checked on bag. I believe we sould have at least get one bag checked on and then pay for any additional bags checking on."

Pros: "Nothing"
Cons: "Our crew was delayed in Philadelphia hours before our flight yet we wer not notified until 20 minutes before our boarding that we would now have a 2.5 hour delay"

Pros: "I love flying JetBlue. I only fly JetBlue the seats and the regular leg room seating are so much better than the other airlines."
Cons: "What is wasn't happy about my flight was the attendant looked like I was annoying him when I asked for a bottle of water. I was asleep when the food was being served. All I did was ask very politely for a bottle of water and look I received was not pleasant. I had to ask a second tine before I received that water."

Pros: "Crew was good on board."
Cons: "I was sent to wrong gate (the one printed on my ticket in Dubai was wrong), then I asked agent the correct gate...he sent me to another wrong gate clear across the terminal. When I got there, was directed (again) to the other end of the terminal...10 minute dash....and almost missed my connecting flight. Flight crew was nice....calmed me down but lady in seat next to me was rude.....not anyone's fault but hers :)"

Pros: "Service. Friendliness. Atitude."

Cons: "Gate at Logan had a rat running around. Flight entertainment worked sporadically - many seats had broken entertainment equipment that didn't work at all. Seats and armrests were dirty - my daughter and I wiped them down with handsanitzer and kleenex."

Pros: "I had a lost bag and the baggage people were some of the most helpful I've ever encountered. The flight was nice and well done, but in the midst of some hard bag stuff, your people were great. In particular. Jennifer Novak was the lady who helped me in Detroit and was outstanding."

Pros: "Nothing"
Cons: "After 8 hours of overlay, the jet vlue fkight got delayed"

Cons: "Bags took too long to get."

Pros: "Amazing crew"

Cons: "The flight attendants were fantastic!"

Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."

Pros: "food"

Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."

Cons: "Delays both in DETROIT and a huge delay in Shanghai."

Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."

Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."

Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."

Pros: "Friendly staff. Comfortable seats"

Pros: "Very short flight. Not much to say"
Cons: "Not much to say"

Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"

Pros: "Quick and easy"

Pros: "Very orderly."

Pros: "The cree"
Cons: "The stupid boarding pricesd"

Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."

Pros: "My upgrade and breakfast were fabulous!"

Pros: "Excellent very good good"
Cons: "Good service good"

Pros: "Nothing"
Cons: "Everything fuckin sucks"

Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."

Pros: "to their Diamond Medallion customers"

Cons: "Layover"

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."

Pros: "on time, clean, prompt. no problem."

Pros: "NONE"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."

Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."

Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"

Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."

Cons: "turbulance"

Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."

Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."

Cons: "For some reason I had to get my seat at the gate and waste extra time for it"

Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."

Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."

Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"

Pros: "Window seat"
Cons: "-"

Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."

Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."

Pros: "Even though we had to tax over to the de-Icing pad before we could take off from Philadelphia, we were still in the air by our original departure time. Our flight was accompanied by tail winds that got us to Detroit early giving me plenty of time to make my connecting flight."

Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."

Pros: "Actually, the entertainment was non-existent. It's a fairly short flight on a commuter jet, so there is no entertainment system."

Pros: "Very friendly and curtious crew made the flight very pleasant"

Pros: "The staff was helpful."
Cons: "The flight was delayed due to a crew member no show and eventually cancelled. I was unable to go to Iowa to see my family."

Pros: "Nothing"
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent car and drive 10 hours to destination"

Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."

Pros: "Flight took off on time and arrived about 30 minutes early."

Pros: "Boarded on time, service was pleasant."
Cons: "Departed a few minutes late due to need for mechanical attention."

Pros: "Declined me to board my flight"
Cons: "Patience when you are travelling with a child"

Cons: "Aka was happy with westjet"

Pros: "It was a huge plane, normally on my trips from Toronto to Calgary its a six seater plane. I really enjoyed it being and 11 seater per row, with more leg room, a window seat, and no one in the seat beside me! Made for a much more comfortable experience. Was not what I expected for the price I paid for it. Was very please by that."

Pros: "Crew was friendly and professional."

Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"

Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"

Pros: "Crew was great, boarded on time, arrived early!"
Cons: "Really miss the inflight tv screens, seats very narrow."

Pros: "The pursar was super. She joked around with the passengers to make them feel comfortable"

Pros: "seat was comfortable"
Cons: "be in time guys. Please."

Pros: "Staff was nice."
Cons: "Better communication in regards with mechanical issues."

Cons: "We missed the connection between the two flights. They booked me for a flight the next morning. They did not provide voucher or reimbursement for food or lodging."

Cons: "Food, food, food"

Pros: "Gate agents wonderful - helped with a Passport issue and seating."
Cons: "Onboard flight attendant not happy with a seat change request (as recommended by gate agent) and then remained sullen (to me only) for duration of the flight. Childish."

Pros: "Super helpful gate agents and smooth entry process back into the country."
Cons: "Crew on plane weren’t great. The male attendant wasn’t very understanding when a little girl had to use bathroom before we even left the gate. One of the women attendants ended up letting her go while taxing. Clearly the guy doesn’t understand kids. We could have ended up with a plane smelling like"

Cons: "It was all good."

Pros: "Amazing crew. Brand new plane."

Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."

Cons: "Flight delay by 2 hours"

Cons: "Seats are horrible with westjet"

Pros: "The flight was short, and the flight attendant was quick to try to help."
Cons: "Checking in took forever, as did boarding, so we left ten minutes late. No big deal. However, the flight was hot. The air coming from the nozzles was warm and light. I spoke to a flight attendant and agreed it was hot, but all she could do was bring me water."

Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"

Cons: "Screens were broken - no on board movies"

Pros: "Legroom"
Cons: "Choice of food"

Pros: "No entertainment (short flight)"
Cons: "Check in was quick and efficient"

Pros: "Friendly staff on time"

Pros: "The crew made a bad day a Lil bit cheerful with the way they interacted with the passengers"
Cons: "Horrible delays, a flight that would found me in TO at 7pm got me here after 10pm"

Pros: "Made it home faster than thought."
Cons: "Could use a pillow/blanket on a long, overnight flight like this. Small amounts of turbulence also cancelled in-flight services. Very uncomfortable flight."

Pros: "Flight right on time"

Pros: "Everything from boarding early to funny safety announcement was awesome."
Cons: "I think they should remove the ability to have people lean back in their seats on the shorter flights. It’s clostraphobic when some feel they have to have a ‘lay back nap’ for such a short flight. It is like you have zero breathing room and feels like they are encroaching on my breathing space. People, the seats are already too close together must you lay back?"

Cons: "Can't rate food. None provided."

Pros: "All flight crew were personable, kind, funny, warm and I am someone who is afraid of flying. I felt safe and comfortable."
Cons: "N/a"

Pros: "Crew is always great."
Cons: "The Encore planes are the cramped, noisy and slower Q400. If you request a window seat expect the possibility that you won’t be able to comfortably place both feet on the floor. Added bonus, to balance the plane they sometimes need to request passengers to move from the front to the back which slows down departure times."

Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"

Pros: "Always friendly"
Cons: "No complimentary drink all of a sudden"

Pros: "Lots of room and overall smooth flight. Watched the free wifi entertainment, not the most current but a good selection."
Cons: "It was chilly on the flight despite not having the vents turned on in my row and blankets are no longer provided without cost. I did not want to be cold but I also did not want to own a west jet blanket."

Pros: "I liked the stewardess. She was very friendly and funny. I was booked for row 2 isle seat, first on first off.. No one else with me , had the row to myself. Comfortable seats. It was the Plus seats."
Cons: "No entertainment on board. You had to have already down loaded West Jets app. Didn't know that. Last time I flew WJ there was intertanment. I asked before I left Canada if there was in flight duty free. From LAX to YVR. I was told yes. So didn't purchase any. Only to find out, a big fat no. Haven't for quit awhile.Super. Landed at YVR, went to WJ to find out about luggage. Told me I have to get a hold of Qantas. They had nothing to do with it. Went to Qantas was sent to a place that was closed. Two days later got a call from WJ asking why I didn't pick up my luggage. I told him the story. He kept saying why didn't I go to them. Because I was told it was Qantases fault. Got luggage 2 days later, damaged. I'm thinking maybe the case fell off the conveyor belt while loading in Melbourne ."

Pros: "Nothing"
Cons: "We got stuck at the airport for 20h because of westjet not having a pilot."

Pros: "The Crew and Boarding was fine"
Cons: "The flight got delayed by 4 hours. No separate accomodation or food was provided. Unhappy with the delay with no compensation"

Pros: "The staff remained positive in a negative situation."
Cons: "The time delay was unfortunate. If we receive a reimbursement for out lost time, everyone will respect WestJet again."

Pros: "Check-in and in-flight service was good; attendants were courteous"
Cons: "The cause of one-hour flight delay was not properly explained by crew"

Pros: "Honestly, I slept on my flight so I miss all the perks. I’d assume everything was fine since they let me sleep. They also let me board early since my foot was in a cast."
Cons: "Flight was delayed, but not by much."

Pros: "All staff I encountered were amazing."
Cons: "This was where the real fun in my trip happened. After my arriving flight got in 2 hours late and sat on the runway for 45 minutes because there was too many planes in the way for my plane to get to the gate I was not in the mood to run across the airport to go through customs and then through security (for the second time). However in order to make it onto this final flight that's exactly what I had to do. I also might add that it is incredibly stupid that connecting flights have to go through security again after deplaning, it's not like we're suddenly going to have weapons or anything so why waste that time? After I sprinted across the airport and got onto the plane the pilot announced that we were waiting to hear from the airport to take off. Long story short the poor pilot was trying to figure out what was going on but no one was even answering his calls. Eventually he realized that the plane hadn't been refueled and had to get a hole of them to refuel. At one point he must have gotten really frustrated because he left the plane in search of answers as the Toronto airport wasn't giving him any. Eventually after 2 hours of sitting on the plane we refueled and took off. On top of that my travel partner didn't get her luggage, we assumed that the Toronto airport lost it somewhere or something. Overall a complete nightmare."

Pros: "everything else was awesome!"
Cons: "for much of the flight, the temp. on the plane was way too hot and there was nothing we could do about it. as i'm prone to anxiety attacks, especially while flying, this was a great concern"

Pros: "A 2.30 pm flight got in the air at 8 pm. The weather was beautiful at 2.30 and the weather was it turned terrible at around 7. At which point we were skeptical to fly."
Cons: "All my plans were ruined. When we got to Logan, our luggage was missing."

Pros: "We flew - we landed"
Cons: "Six family members travelling together... you’d think you could sit together wouldn’t you! Coffee & pretzel/cookie for a 3hr flight. Landed just after 1700, waited for luggage for almost one hour... good thing it wasn’t an A380 or 747."

Cons: "Delayed flight and disorganized boarding in Kingston made it a bit frustrating."

Pros: "I like that it wasn't a huge plane"

Pros: "i Liked the ginger ale, and that we made it safe to Canada."
Cons: "Said it was boarding at 3:30 - didn’t board until 5 minutes before take off. Also it was a delayed flight."

Pros: "The crew were polite friendly great customer service"

Cons: "1.2 hr Late departure. Everything else OK."

Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Cons: "Nothing"

Pros: "crew and clean plane"
Cons: "food."

Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""

Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"

Pros: "The size of the plane."
Cons: "Wider seats. More entertainment options other that the Limited Live Television options."

Pros: "The speed at which everything was handled."
Cons: "It was great"

Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."

Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."

Cons: "Nothing"

Pros: "Yes."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."

Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"

Pros: "Service and flight was excellent"
Cons: "They were great"

Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."

Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"

Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"

Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."

Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."

Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"

Pros: "Friendly staff. In-flight entertainment included."

Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."

Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."

Pros: "Drinks"
Cons: "Stop serving early"

Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."

Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."

Pros: "Snacks and Beverage"
Cons: "Delays"

Pros: "Premium space"

Pros: "Always on time and always comfortable."

Pros: "The crew is good"

Pros: "The smooth flight."

Cons: "Old plane, no entertainment"

Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."

Pros: "Good crew."
Cons: "The plane was delayed for two hours!"

Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."

Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."

Pros: "Everything was great. Slept the entire flight."

Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."

Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"

Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."

Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."

Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"

Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"

Pros: "The space on the newer plane."
Cons: "Being redirected to Dulles and just told to fend for myself. My phone was dead, I lost my charger and there aren't any pay phones in Dulles. All of the restaurants were closed because of the time and I was rudely told by the AA employ that greated us that she was the only gate attendant."

Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"

Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."

Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."

Pros: "Nothing."
Cons: "The American Airlines representatives in Miami were rude as hell. Worst customer service ever."

Pros: "The ease of boarding"
Cons: "Na"

Cons: "Delay, seats very uncomfortable"

Cons: "The lady at the ticket counter was very rude and not helpful at all. Never flown American before. We're told to get our seats at the counter. She was very unhelpful!!"

Pros: "i am missing all my clothes and I have another person things in my suitcase."

Cons: "There was no coffee or tea available on the flight"

Pros: "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"

Cons: "AC would always delay"

Pros: "on time departure, early arrival"

Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"

Pros: "Comfort seating. Not a crammed flight."
Cons: "Specialist assistance was not offered to me when arriving. Had to walk to baggage claim on my own. My boarding pass requests assistance be offered."

Cons: "There was a horrid family in the row in frony of me that absolutley refused to control their child at all, even when airline staff stepped in , so a really long flight was made to seem even longer and sleeping was out of the question."

Pros: "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
Cons: "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."

Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Pros: "The efficiency."
Cons: "The fact that I paid all this money and yet I couldn't get a decent meal. Unbelievable. I've been flying for years -- long enough to remember when flying was less expensive and we actually got more. Today we pay all kinds of taxes and fees; we pay to bring our luggage (as if we could pay for a ticket to go abroad and do so without clothing), and yet we get get less for our dollar. I wish someone in the offices actually thought about that AND did something to make flying with Air Canada what it was."

Cons: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."

Pros: "Based on the conditions had on smooth on eventful flight. After all middle of the hurricane to have a good flight is great"
Cons: "Nothing I'm thankful"

Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"

Pros: "Flight was delayed 6 hours"
Cons: "Getting stuck at the boarding area for 6 hours in normal weather with no particular hazards for flying. Crew was good. They did their job."

Pros: "The new tinted windows are cool"

Pros: "Flights were on time and very comfortable"

Pros: "Nothing."
Cons: "The flight was an hour late!"

Pros: "I did not enjoy my first experience with Air Canada Rouge. everything seemed last minute."
Cons: "I didn't like that their counter doesn't open until 2 hours before the flight, even international. small plane and it was delayed both ways. Never again"

Pros: "Plane was on time and manned appropriately with a single crew member. Gate checked bag was handled with care."
Cons: "No complaints."

Pros: "The new airplane 787 is really a nice airplane"
Cons: "The flight delayed 1:45, making me lose my connection"

Pros: "The courtesy of the attendants. Boarding was a breeze."
Cons: "The leg room."

Cons: "Bag damaged. No one to report damage to"

Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."

Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."

Cons: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."

Cons: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."

Pros: "Being transported safely to yyz"
Cons: "How cheap the airline is compared to west jet and caribbean airlines"

Cons: "Very rude staff, my flight from Dublin was delayed for three hours on the runway why they fix the leak for the restrooms. Once we landed I had to clear customs in Canada and get to the new flight. They told me when I finally had to make through the airport and through customs that I need to manage my time better and understand and give myself plenty of time to make the flight.. REALLY??? It wasn't my fault that their crappy plane wasn't working right wasn't my fault we were delayed but I need to manage my time better I think they fell and bumped their head!!"

Cons: "I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven"

Pros: "When I had to reschedule they were very nice about making sure that I had the information I needed and they gave me great seats on the way to London."
Cons: "My flight was Delayed and I had to reschedule that was unfortunate."

Pros: "It was short."
Cons: "The gate area was horribly crowded, extremely chaotic and hot."

Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."

Pros: "The staff were friendly"
Cons: "The flight ran late and we were not kept up to date on what was going on....... In addition I prepaid for my meal and when the trolly service got to me in row 33 they told me the food was finished but I could get some snacks. They then brought me a variety of snacks. It was my understanding that a meal would have been available to customers in flight once it has been prepaid.. This was very poor customer service"

Pros: "Nothing"
Cons: "Never flying Air Canada again!!!!"

Pros: "It was comfortable"
Cons: "Late. Again. Each of my flights with Air Canada has been late."

Pros: "Easy upgrade to a seat with more room without a crazy up charge, super friendly and accommodating staff (both at gate and on flight), smooth ride from start to finish, and very quick turnover to board us after a late arrival plane. All in all, a comfortable experience!!"

Cons: "Cancelled my flight. I have zero faith in Air Canada."

Cons: "The rest room did not work"

Pros: "A nice short flight: there isn't much to say here, but the flight was smooth."
Cons: "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."

Pros: "Great customer service great people"

Cons: "Delays!"

Pros: "Nothing"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."

Pros: "everything was as I expected"

Cons: "Want a refund"

Cons: "Flight was canceled and next day flight was delayed for 3 and half hours."

Pros: "everything is Ok."
Cons: "space is too small."

Pros: "Smooth flight"

Pros: "The flight was good"
Cons: "Everything was good"

Cons: "delay with no apology which was over 8 hours. the meal was or snack was terrible."

Pros: "Th pleasant crew"
Cons: "The 2 hour delay"

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COVID-19 information

Safety measures for airlines flying from Jamaica to Michigan

Airlines flying from Jamaica to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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