Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Pros: "The crew was very kind and helpful."
Cons: "My family and I were seated near the back of the plane (5th and 4th rows from back),near bathrooms, and kept smelling gross smells from back. We all smelled like toilets after this flight. This plane definitely needed better ventilation/better sealed bathroom doors."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Pros: "Air terminal was great. Rapid TSA throughout. Effective flight attendants."
Cons: "Food was marginal. ENTERTAINMENT was self provided."
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Pros: "The check in process was smooth"
Cons: "The business/ first class seats are very uncomfortable ( limited by design) The food choices limited, worse than microwaved TV dinners"
Pros: "Friendly crew"
Cons: "Families with small kids and babies should be seated together and not scattered about the plane."
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Pros: "No charge for seats. Fair price for carry on Ample leg room. Head rest thingy. Good snacks Flight attendants nice not fakey"
Cons: "Would love cheaper flights"
Pros: "Fast and organized check in and boarding. Friendly staff."
Cons: "Expensive airline food. Meals should be included for long flights."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
The entertainment box wasn’t working. The food was mediocre. The fruit was warm. The tiny salad was good. The champagne wasn’t cold. I really expected more from First Class.
It was quick, plane was loaded and the service on board was ok
Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work.
Pros: "The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy."
Cons: "When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport."
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Cons: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"
Cons: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Pros: "Seats and layout was updated. More room in economy. Staff was personable 3 bathrooms in economy rather than just 2."
Cons: "Offer dinner service for a six hour flight."
Pros: "The flight crew was friendly and smiling."
Cons: "The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible."
Cons: "Older airplane with ragged seats; food wasn't very good"
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Pros: "Crew was great!! Pilot had sense of humor and kept us informed."
Cons: "Was a great flight! No improvements needed."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Cons: "What a rip off airline trying to nickel and dime you every chance they can. You think you got a value until they add in extra money every chance they can. $13 to pick your seat. Tight fitting seats. They don't allow a carry on bag when you book economy and you have to pay for your carry on. Etc."
Pros: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Cons: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."