Daily cleaning, installation of cabin HEPA filters on flights to Kailua-Kona
Alaska Airlines, United Airlines and Air Canada have waived their change and cancellation fees on flights to Kona Intl. Confirm policies on booking site.
Alaska Airlines, Alitalia and LATAM Airlines do not allow booking a middle seat on flights to Kona Intl.
The cheapest airline ticket to Kailua-Kona from the United States in the last 72 hours was $104 one-way, and $163 round-trip on the route from San Francisco to Kailua-Kona. The most popular route is from Los Angeles to Kailua-Kona and the cheapest ticket found on this route in the last 72 hours was $193 round-trip.
In general from United States, American Airlines, Air Canada and Air France fly the most to Kailua-Kona.
Kailua-Kona Airport is 8 miles from the center of Kailua-Kona. View on Map.
Kailua-Kona is served by Kona Intl Airport, also commonly referred to as Keahole, Kona Intl, or simply Kailua-Kona Airport. The airport code is KOA.
Cars, taxis, and shuttles are the main forms of transportation connecting Kona International Airport to Kailua-Kona. Unfortunately for tourists on a budget, the airport has very limited public bus service connecting it with neighboring towns and cities. Nonetheless, it is easy to get into the city from the airport, and shuttles in particular are your cheapest bet if you don’t plan on renting a vehicle.
The shopping selection at Kona International Airport is small and sweet. After all, it is one of the smaller airports serving one of the less populated islands of Hawaii. All the same, they have a few shops that will fit the bill for most of your souvenir and gift needs. Some of these shops include Tiare’s Gift Shop, Aloha News Stand, and Cho’s Leis & Flowers.
Though there is not much in the terminals in the way of entertainment, the airport is actually just around the corner from Wawaloli Beach Park. The conveniently close beach offers travelers an easy way to kill an hour or two before their flight.
Tourism is one of Hawaii’s biggest industries and fortunately this means many of the hotels and resorts surrounding Kona International Airport offer complimentary airport pickup and drop-off. Some of these hotels include the likes of The Westin Hapuna Beach Resort, Wyndham Mauna Loa Village, and Banyan Tree Sanctuary.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Kailua-Kona.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Kailua-Kona is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Kailua-Kona with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kailua-Kona up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew and seat was fine"
Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"
Cons: "2:30 min delay"
Cons: "Pilots were 50 mins late"
Pros: "Blue, dim lights"
Cons: "In checking in the staff was no helpful"
Pros: "Fast boarding process"
Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."
Pros: "Friendly & Fun"
Pros: "Individual tv, seat comfort"
Cons: "I missed the connection for a delay in Qantas for Melbourne."
Pros: "Everything was comfortable"
Cons: "Carry on storage was limited but the staff was accommodating"
Cons: "No food, just snacks."
Pros: "Flying home"
Cons: "Drunk passengers"
Cons: "no complaints"
Pros: "Love the airline."
Cons: "My chair wouldn't move back. Chair was broken"
Pros: "I did enjoy the movie selection"
Cons: "I didn’t like that the remote didn’t work and I couldn’t chat with my friends"
Cons: "I was sitting next to Lady. she spilled coffee on her self by accident. it was burning her skin but the lady didn’t help she just gave her some paper towel and she left. All she did was roll her eyes around and didn’t give her another extra coffee"
Pros: "No line at LAX"
Pros: "The full experience from boarding to landing was amazing"
Pros: "I always enjoy flying with Alaska Airlines."
Cons: "Nothing bad. All is good."
Cons: "We weren't able to sit together."
Cons: "No pilot. I thought y'all merged with virgin so why no pilot."
Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."
Cons: "Kosher snacks"
Pros: "Alaska has always treated us well. I would recommend them anytime."
Pros: "My trip going to California and coming back home was so nice. I had no problems, everyone were eager to help. I felt so comfortable. The plane was clean. I would travel with Kayak (Alaska airlines ) again."
Cons: "I have no complaints."
Pros: "Roomy seat, expensive change fee"
Cons: "Bad smell on plane"
Pros: "Flying home"
Cons: "Boarded late and sat on the plane for awhile. Also should be embarrassed that all they can spare fir a snack is a miniature bag of pretzels"
Pros: "The upgrade to 1st class was nice."
Pros: "The stuffs were very entertaining and the plane roomy."
Pros: "Power connection"
Cons: "seat was not comfortable. Back and legs ached."
Cons: "US Customs was very rude."
Cons: "Wrapped glassware in checked in luggage. Glassware looked so broken as if someone jumped on the suitcase. Never saw crushed glass like that."
Pros: "Comfortable seating"
Pros: "They were attentive as usual."
Pros: "No worries. Pleasant staff."
Cons: "No complaints"
Pros: "Over all Alaskan airlines does a great job."
Cons: "The boarding process was very sloppy. The boarding person made very little to no announcements regarding boarding procedures. He then made everyone who had lined up in general boarding line exit the line and then finally turned on the sign that said preferred boarding. Then the same thing happened again. He could have saved all of us and including himself lots of frustration if he had just made an announcement regarding the boarding process with directions when he was about to start boarding. Everyone was left without clear directions. Big let down to start my experience with Alaskan airlines."
Cons: "The plane was small and uncomfortable"
Cons: "really good enjoyed the whole experience"
Pros: "Is away more space in the seat than other airlines"
Cons: "The snacks away to poor , can be better"
Pros: "they were very friendly and funny :)"
Cons: "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
Pros: "The entertainment would not work on my laptop"
Cons: "help for getting the entertainment to work"
Cons: "Boarding process was messy"
Pros: "I liked that lunch was provided."
Cons: "Although, the fact that lunch was free could've been made more clear. I ended up spending money on a snack box that I didn't need to spend."
Cons: "i liked everything about it"
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Food and service was pretty good"
Cons: "Stuck at the gate after boarding for an entire hour while they did maintenance on the plane before we left."
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Pros: "Airbus 330 best"
Cons: "Very good"
Cons: "They lost one piece of luggage. Waiting to see if they find it and its returned"
Pros: "Fast boarding"
Cons: "No entertainment"
Pros: "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "The service and food and drinks"
Cons: "How dirty the plane was and especially the restrooms"
Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Pros: "No problems."
Cons: "No leg room with Silver (raft or?) under seat."
Cons: "Very unclear about where/when to board in Kona"
Pros: "Staff were amazingly friendly"
Pros: "Friendly flight attendants"
Cons: "One hour delay boarding. One hour delay on the plane waiting for a light bulb change. 2 hours total before we were in the air. Not happy"
Pros: "Variety of drinks"
Cons: "Flight delayed for 2 hours Not serving food and snacks until 2.5 hours after boarding even though it was already 4.5 hours after lunchtime and everyone was starving Flight attendants not responding to the service requests at all"
Cons: "The flight was delayed 3 hours because of a maintenance issue The planee was a old one and normal sized carry ons wouldent fit"
Cons: "Not much value for first class"
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Cons: "It was way too hot. No airflow on the plane."
Pros: "Easy upgrade to extra space!"
Cons: "Temperature was too warm in the cabin"
Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
Pros: "The seating and the pleasant stewards."
Pros: "Crew was the best part of the trip! They were courteous, friendly, efficient & helpful! Always with a smile!"
Cons: "Food was mediocre but it was FREE! The last of the airlines to offer that! Hooray for them!"
Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
Pros: "I really had a comfortable ride- thank you as always!"
Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate."
Cons: "First class seats are miserably uncomfortable, barely wider than a coach seat. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging. Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. if that weren't the case I would try someone else. Who knows , maybe they would not be any better."
Cons: "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."
Cons: "No entertainment on plane. In other words, did not like having to pay for the movies. We pay so much money and no wifi in economy class"
Cons: "Pay for entertainmen"
Pros: "I like that they feed you and give you more room. They also have competitive deals"
Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Cons: "I would have liked an "oldies" channel on the music program. I'm 70. (:"
Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
Pros: "All services are great!"
Cons: "Too cold."
Pros: "Blankets and pillows"
Cons: "Attendant was not polite"
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Pros: "Crew was very nice and quick"
Cons: "Food was disappointing, it was also cold in the cabin."
Pros: "It's my first time flying with Hawaiian Airlines. I must say that I wasn't impressed nor disappointed. However, the view when flying over the islands is amazing!"
Pros: "I like everything"
Pros: "Comfort and safety"
Pros: "Delta is doing a great job keeping everything calm and clean during this pandemic!"
Cons: "No hubo comida suficiente"
Cons: "Bathroom floors could be better."
Cons: "Terrible delays"
Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "Offered meals for purchase."
Pros: "Very comfortable, no complaints."
Pros: "The TV"
Cons: "Food was blah, not hot and watery"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "All that one would want."
Pros: "The TV selections"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Was able to comfortably sleep the whole trip back."
Cons: "Nothing, just filling this in to continue........."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "I would like more detail about traveling companions displayed."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Great experience"
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Distaff who is very friendly and accommodating."
Pros: "They ran out of food on the plane"
Cons: "Boarding in LA was. Mess"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "I always have a great experience on Delta! Thank you"
Pros: "Airtravel is not exactly something to 'LIKE' but it was good."
Cons: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"
Cons: "I had to take different flights due to the delays."
Cons: "Long delay"
Cons: "See above airport connection disaster...."
Pros: "What they offer is OK."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Cons: "Reasonable price"
Pros: "Amazing crew. Departed and arrived on time."
Cons: "Decaf tea"
Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Pros: "Crew seemed friendly and considerate"
Cons: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Cons: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Pros: "amazing seat and awesome crew couldn't ask for more"
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
Cons: "Bigger seat"
Pros: "The most cramped seats ever"
Pros: "The free movie"
Cons: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Pros: "The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival."
Cons: "We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem."
Cons: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
Pros: "Everything was ok."
Cons: "very little service"
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."
Pros: "Quick boarding"
Cons: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "A nice uneventful trip"
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Cons: "Seats smaller than before."
Pros: "Flight was one time. Flight crew was also polite and attentive."
Cons: "Plane was more cramped than the flight to Portland, even though both planes were 737's."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "Entertainment Captain Food"
Pros: "Nice clean plane prompt w drinks and food great attendants"
Cons: "Nothing. All was excellent"
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Once again, another good and on time flight with American. I was once again surprised."
Cons: "Landing was ROUGH"
Cons: "Holding pattern over Dallas for 45 minutes."
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Cons: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Pros: "Entertainment and great beverage options"
Pros: "Comfort, convienience. Great service. Will fly again."
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Pros: "Comfortable seats"
Cons: "Lack of entertainment and no free WiFi. Also food choice was not the greatest"
Pros: "The flight attendants were super nice. The flight went smoothly."
Cons: "Let's get some tvs on the backs of the seats!"
Pros: "Pretty comfortable"
Pros: "I like that they had a TV show showing at no extra cost"
Cons: "The seats were so uncomfortable, I've been on planes before but after an hours I couldn't get comfortable at all."
Pros: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Cons: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Cons: "Ticket agent would not let me pay for up grade was first flight for me to fly with my wife she sat in first class while I was at the back of the plane!! And there was a seat available for me in first class he just wouldn't let me have it I would not recommend American to any one"
Cons: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Pros: "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
Cons: "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Pros: "Movie selection"
Cons: "More drink service"
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Cons: "To actually be on it would’ve been awesome"
Cons: "The unplanned layover in HNL was very poorly handled."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "Better staff"
Cons: "Still terrible"
Cons: "Overall good thanks"
Cons: "I missed my sister graduating because of avianca"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Cons: "Staff kinda rude"
Cons: "So uncomfortable."
Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"
Pros: "Arrived a little early!"
Cons: "7/8 size Brazilian airplane."
Pros: "The gate was right next to the one I flew in from."
Pros: "The entertainment onboard was good"
Cons: "Five hour delay due to the aircraft maintenance."
Pros: "The Boeing 787 plane was very nice. The window shading control is unique!"
Cons: "Thanks United for keeping my diet in check."
Pros: "Friendly crew. Crew was very positive and helpful despite the delay."
Cons: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Pros: "Every day they take more away from us....the paying customer. ALL major carriers are becoming LCC ( low cost carriers ). Are there no real domestic airlines left. I REALLY miss Continental."
Cons: "I used to enjoy flying. Now I dtead it. There is NOTHING to look forward to. These days you get to pick lhe lesser of all evils. Is there an airline out there that REALLY wants me as a customer???"
Pros: "On time , and good service"
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "Smooth sailing, the crew was so friendly and flight were all on time. They had really good movies on board which made time fly faster and"
Cons: "Nothen bad to say."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."
Pros: "That it was only a 5/6 hour flight"
Cons: "Movie choices were very limited. Need better snacks than only little mixed crackers."
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "Service/flight attendants were great. Flight was smooth mostly. Space was good as nobody next to me. Flt from YYZ via ORD to SFO misplaced my luggage and got it the next day."
Cons: "ORD to SFO was very turbulent and luggage didn't make it. Seats tight in middle for ORD to SFO"
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Cons: "Long delay in San Francisco"
Cons: "You had to pay for internet service in order to watch the free movies."
Cons: "okay because it was short"
Pros: "The stewardess miss polanxo was great"
Cons: "The seats in coach were curved in a weird way. The seats made my posture bad."
Cons: "-It said you can watch the movie using your personal device using WIFI; 99% the WIFI will drop or not working at all."
Cons: "My itinerary had to completely change."
Pros: "Movies were ok."
Cons: "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
Cons: "Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat."
Pros: "I was well accomendated after a seating problem"
Cons: "Over a hour late leaving San Francisco"
Cons: "Delayed departure, changed gate."
Cons: "No entertainment at all, poor food, handwritten menus, no access to lounge despite being in First class, nothing to drink or eat until an hour after takeoff. Meal when it eventually came was worst I've ever had in First or Business, and worse than many I've had in Economy."
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Airlines flying to Kailua-Kona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Kailua-Kona
Masks required on board, masks provided on flights to Kailua-Kona
Social distancing seating
Middle seats unavailable to book on flights to Kailua-Kona
Testing for antibodies, testing for symptoms for flights to Kailua-Kona
Waiving of change fees. Search flexible flights to Kailua-Kona