Loved the entertainment to pass the time and snackls
Crew was pleasant but the flight service/scheduling was terrible.
They moved my seat and then they asked me to sit in the back to balance the plane. I know I didn’t pay for seat selection but I don’t want to be a ping pong ball.
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Was late getting out of the gate so missed our connection in Atlanta
Couldn’t have been better.
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Cons: "Cabin too cold and poor snacks so 1980’s."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "long delay in boarding"
Cons: "the crew seemed be very stressed!"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "Food offered in first"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Cons: "The coffee could’ve tasted better."
Cons: "Plane was FREEZING!!!"
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Cons: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Cons: "Crazy rough, fast landing but not boring!!!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Cons: "The person next to me"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "Comfort and snack was good."
Cons: "All ok."
Cons: "Boarding is as usual chaotic"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "Good service and on time."
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Pros: "Friendly service, comfortable seat, on time, no issues."
Cons: "They changed my departure hours three times"
Pros: "Movie selection was great!"
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Cons: "Not a lot of family movie selection"
Pros: "We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!"
Cons: "window seat in back didn't have window"
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "Good crew"
Cons: "No entertainment"
Pros: "Extra leg room with Sky priority"
Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."
Cons: "The flight was over 20 minutes early"
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Cons: "I was sitting in the middle seat between two very big (fat) people and it was uncomfortable."
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Plane EXTREMELY CLEAN. STAFF FRIENDLY AND EFFICIENT
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Cons: "I got assigned seats but when we got our boarding passes we were seated several rows apart, not in the seats I got when tickets were purchased months earlier. So we got reassigned to near back of plane, not at window seats, near several families with small loud children!! Not pleasant!"
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Cons: "Foot room. Baggage room. Entertainment. Service"
Pros: "Comfortable seats & fast boarding"
Cons: "In a perfect world, no 2-hour delay."
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Pros: "Great crew and service"
Pros: "Being bumped to first class."
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Pros: "Accommodation to any concerns"
Pros: "Fast boarding and unloading."
Cons: "Flight leaving on time."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "Lots of legroom in the exit row"
Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Pros: "Flight was on time and prompt."
Cons: "Stayed on the run way for a bit"
Cons: "Nothing at all"
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Turbulence, not there fault"
Cons: "Chaotic boarding Multiple delays Unfriendly ground staff"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Long flight with delays storms and diversions. Handled professionally .
Pros: "Crew was friendly and very helpful."
Cons: "Wish they offered the headphones for the small tvs like last time."
Pros: "The plane had lots of leg room."
Cons: "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
Pros: "Kind, attentive crew who were very professional"
Cons: "The armrest control for the TV embedded in the seat in front of me from Pittsburgh to Denver didn't work, so I was forced to watch sports-ball while trying to read a book/work on my laptop. There's so little space between seats that it felt like an intrusion into my personal space."
Pros: "Overall was a good experience during the flight."
Cons: "Bag had been gone through and camera was stolen. Just can't pack anything of any value in checked bags. Sad."
Pros: "The funny crew"
Cons: "Softer landing"
Cons: "a 2nd snack for a 5 hr flight would have been nice. Also never heard that they were serving lunch meals to buy, heard the breakfast one!"
Pros: "We didn’t like anything about this flight"
Cons: "The seats were absolutely uncomfortable. Far less room than we expected and the seating posture was unbearable. If United continues this poor level of service as it reaches for every last passenger dollar, it will surely lose business. We will seek alternatives from now on."
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "On time departure and arrival and a friendly crew helped keep this flight smooth despite some turbulence. The fact that there have been electrical outlets on this route for so long is a testimony to the Continental heritage."
Cons: "The seats in economy are just so tight that sleep on this short overnight flight was almost impossible. The lack of more recline (as in the recarro sears used on the LH/LX products) and short pitch make it hard to either work or sleep. The small plane size makes this sardine feeling worse and slows service to the rear of be craft."
Pros: "In-flight entertainment Good leg space Comfortable seats"
Cons: "We should be able to watch a movies without having to pay for internet or the movie what else are they gonna take away ?"
Cons: "Flight was canceled"
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Pros: "The staff was amazing made you feel really confident!"
Cons: "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
Pros: "comfortable and on time"
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Cons: "She was not able to fly to Germany even though we paid for the ticket"
Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"
Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
Pros: "I got upgraded from Economy to Economy Plus without being charged a dime more. And the difference between the two classes is very noticeable! The Economy Plus seats may have an extra 3" per side and it's awesome! Plus, United partnered up with ANA for my first leg to Manila and that plane was spectacular, as was the top-notch crew!"
Pros: "Great plane! Big, quiet, fast, comfy"
Cons: "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
Cons: "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
Cons: "I wasn't assigned a seat even when I checked in (flight was overbooked)so I felt a lot of stress that I wouldn't get a seat on the flight I had booked a few weeks prior. I called United and they could not guarantee that I would definitely have a seat."
Cons: "Flight was cancelled out of Hawaii because crew didn't verify if radio equipment worked , changing all our flights and significantly increasing the travel time home. To top it off, they lost our suitcases. I'll never fly with united again ."
Pros: "Flight was on time and the flight attendants were friendly"
Cons: "Food was mediocre-especially the breakfast sandwich (it was cold mystery meat)"
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Cons: "We're all aware of the national "glitch" the delayed flights a couple of hours. While our plane was available for an on-time departure (UA1976) @11:35, the crew was inbound on one of the delayed flights (UA1611). United could have known as early as 7:30pm that 1611 wasn't going to make it on time to turn around the crew and would hold up 1976 as a result. Instead United didn't update passengers of 1976 until 11:55 (20 minutes after it was obvious that it was delayed and 4.5 hours after they could have known). Maybe I'm missing something, would love for someone at United to explain it."
Pros: "It got me home in one piece and was almost on time."
Cons: "Older plane with no amenities in economy. I don't expect five star accommodations but should be beyond 1990's technologies."
Pros: "Loved the attentive flight personnel. We were early. Plane was very clean."
Pros: "The flight was comfortable and cost efficient."
Pros: "The flight and price was consistent. United is a great company and the tickets were on time."
Cons: "My requested seat was changed. I felt as if there is no certainty and confidence in choosing a seat."
Pros: "Seats were comfortable!"
Cons: "Fully loaded with passengers, had to burn off extra fuel to compensate. Not an inconvenience, just unexpected. Otherwise, no complaints."
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Pros: "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
Pros: "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
Cons: "Over a 3 hr delay in leaving Flont"
Pros: "Best movie choices"
Pros: "Nothing that I liked about this trip."
Cons: "We were accommodated twice in Chicago and we paid for our own transportation and accommodation. I will never book with UA again in the rest of my life."
Pros: "Organized boarding"
Cons: "Did not allow our emotional support dog with the letter our doctor had written. Was told it needed his license number. It is no longer required! The letter is good with 2 other airlines which we travel on frequently."
Pros: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Cons: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Cons: "Sound was not working in my seat. Food was awful."
Pros: "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
Cons: "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
Pros: "Lots of turbulence"
Pros: "The O'Hare bathrooms, which I shaved in? Everything else about the flights and the airports were awful, like of course"
Pros: "Great crew and smooth flight overall"
Cons: "Seats seem to be getting smaller"
Cons: "After getting to Chicago on another airline due to weather we come to find out that the flight from Chicago is cancelled due to "maintenance" . We talked to 7 different United representatives at 3 airports and none of them were any help to us. We were offered hotel accommodations in Miami to find out the hotel they booked us does not accept United vouchers leaving us to pay for it ourselves. Another expense added to the trip unexpected. Every phone call to United leads to 4+ hours of wait time followed by "go online and figure it out". I still need a refund for both flights and these bogus hotel vouchers ."
Pros: "It was ok, male flifht attendant super friendly"
Cons: "The seats weren't that comfortable for my husband due to his height."
Cons: "Would have been nice to be able to recline the seat a bit. To straight up"
Pros: "Everything !!! Everything was perfect as usually!!!"
Pros: "Just the flight price"
Cons: "Spirit airlines works at Internatiinal Airports but any employee speaks more than one language (only english), No free food. The seats are uncomfortable. The customer service are not good ( no smiles, orientations etc.) baggage fee too expensive! We have to paid for everything."
Pros: "The price of the ticke."
Cons: "The seat space and the employees attitude could you some improvement but you get what you pay for."
Cons: "Seats are small n too close together"
Pros: "Stewardess announced we were on a flight to Cincinnati and many people were concerned until she corrected it with humor."
Cons: "Stewardess announced we were on a flight to Cincinnati and many people were concerned until she corrected it with humor."
Pros: "Great flight till we landed......."
Cons: "Got here a half hr early but sitting here not going to terminal cause they say ppl can’t be walking to bathroom. But everyone is seated for 20 min and we still are NOT moving!! So when they report they got u here early it’s a bunch of BS!!!"
Cons: "i lost my spirit they got me once i will not be bite again by them. i will have a smile on my face when they go ouut of business, do not send me information that includes spirit airlines again !"
Pros: "Nice crew"
Cons: "Every time I've flown with spirit there's been long delays. I understand it's a cheaper flight but they should still respect people's time a little bit more than they do. At least compensate us with something for the time we lose."
Pros: "Flight was smooth especially considering the fact that it was raining and we flew in the clouds for 45 minutes"
Cons: "Besides the fact that I had to pay to reserve my seat I was charged 2 different amounts for the same seat and the flights were similar in length. Not sure why the difference."
Cons: "Flight crew was rude to passengers, and during the overnight flight had a three hour long very loud conversation about their personal lives. Any passenger that approached them was treated poorly. The airplane floor and seats were dirty upon arrival. As with any low budget airline, the seats were uncomfortable and there were no entertainment options. Check in was a nightmare with insane lines and passengers barely getting their bags and check-in figured out before rushing to the gate. Recommend arriving three hours early if you don't want to wonder if you're about to miss your flight through the checkin and bag drop process."
Pros: "flight was just fine"
Cons: "I paid for a seat upgrade I did not get... looked like first 2 rows were the large seats I was in row 8..."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Pros: "No entertainment on the flight and we didn't have any food. Flight was a direct flight. Everything went smoothly. Actually arrived a little earlier than scheduled. Didn't have to wait too long for our luggage."
Cons: "They cancelled flight with no help with an alternative same day arrangement"
Pros: "The only redeeming thing about our trip was that it was a nonstop flight."
Cons: "Ridiculously tight seating. Even water costs extra. We'll never use Spirit Airlines again."
Pros: "The boarding was wuick and easy"
Cons: "Unexpected luggage prices. All food and drink had to be purchased with a debit or credit card. Flight crew was rude to the passengers."
Pros: "The professionalism and kindnesses of the crew."
Cons: "Al-la-cart pricing and sardine seating is ruining the air travel experience."
Cons: "I couldn't make that flight and called ahead the airlines to let them know. But a day after found out my return flight has been canceled as well. Terrible terrible experience. Had to buy a return flight again."
Pros: "Nothing special."
Cons: "I didn't know I'd have to pay for my carry on."
Cons: "Seats arms are constricting on sides. Doesn't allow much movement to turn comfortably too one side."
Pros: "Everything!! FLIGHT was perfect.."
Pros: "They refunded my ticket"
Cons: "Had to find another flight"
Cons: "it was awful - I can't believe how narrow the rows are. I'm 5'5" and my knees touched the seat in front of me. A third of my personal item (a backpack) stuck out from below the seat in front of me. I've never been more uncomfortable on a plane. But it was cheap, so...worth it?"
Pros: "From beginning to ending this flight was excelkant! I had no problems and was very impressed with the service I received. Thankyou for making this experience so enjoyable. Im hoping my return flight is just as good."
Pros: "The flight as a whole was very nice, and I wouldn't hesitate to fly with Spirit again, the only detractor was that I noticed some passengers we're asked to pay ($65) for there carry on if it had wheels."
Pros: "Boarding was quick. Deboarding only slightly less so. The flying was smooth."
Cons: "I'm glad my plane tickets were gifted to me because it was not worth the price. I'd found flights around the same price range that include carry-on luggage and sometimes even a checked bag, reclining seats, and complimentary non-alcoholic beverages. Spirit bombards you with ads about how every inconvenience supposedly saves us money. It doesn't. It's hidden costs. 99% of people are going to need more than a backpack when they fly across the country. And it doesn't go towards service either. Check-in kiosks didn't open until an hour before the early morning flights, despite the instructions we receive. Deboarding is chaotic. Flight attendants zoom by before I can throw away my trash or ask a question, and they don't help customers with overhead storage."
Pros: "Newer plane from Detroit to Ft. Lauderdale."
Cons: "passenger behind me constantly allowed the tray table to fall, they were really tall and their knees were constantly banging into the back of my chair. I wanted to switch seats with the person behind them so that passenger could feel how they were treating me"
Pros: "The crew was friendly. Our pilot was awesome, told jokes and had a great sense of humor. We left on time and arrived early. Would definitely fly Spirit again."
Cons: "Size limit for personal item is too small. I could have easily fit my "oversized" personal item under the seat in front of me."
Cons: "I DON'T LIKE BEING CHARGED $65.00 FOR A CARRY ON BAG THAT TWO MONTHS EARLIER WAS FREE. IF YOU WANT THE EXTRA MONEY, WHY NOT JUST PUT IT IN THE PRICE OF THE TICKET AND QUIT PRETENDING HOW INEXPENSIVE YOUR AIR FARES ARE."
Pros: "Flight was good, plane was well kept and clean! Overall a great experience."
Cons: "I know you try and save us money, which is greatly appreciated, but a bit more leg room can go a long way!"
Cons: "Spirit should not be allowed to advertise their "ticket price" as such on these websites, since for any round trip carryon baggage starts at $90 additional, as well as additional charges for most seats that offer any comfort at all, since the seats do not recline and the tray table support cross-bar pushes into the back of the passenger on front of it. This is only the beginning of my complaints"
Pros: "I liked that the flight was one time and the crew were very friendly."
Cons: "We're were not aware of what was and was not included in the flight ticket price, such as luggage and food. we were not aware that we had to pay extra for carry on luggage, and we were not aware that the weight of the luggage was decreased."
Cons: "Wouldn't let me board my flight even though I got the almost an hour before take off then told me I had to pay $100 to catch the next flight. I will never got with spirit airlines again."
Pros: "It was a much better flight than my 8/11 flight#922 to Detroit. Aside from the costly carry-on charges re: both, the six-hour delay on#922 was poorly handled and the reasons for the delays effectively communicated. The lack of available and informedcounter staff was a big problem. You lost future customers. This flight was on time and easy."
Cons: "I think I covered it above."
Pros: "The sits for me very comfortable"
Cons: "Delay for 5 hours..really terrible..this is my first time flight with spirit and definitely the last time"
Cons: "Flight left an hour late, I am 6'5" tall and there was no option to upgrade to a seat with more leg room both of my knees are bruised from the constant rubbing of the seat in front of me on my knee caps. You have to pay for any food water snacks that you'd like. The flight was way oversold as well"
Cons: "Charging $90 for round trip carry-on case that I am putting myself into/out overhead compartment is preposterous. First being one hour late to takeoff then flying like maniacs and arriving only to sit in the field for another half-hr, waiting to be allowed into the port - is not professional. The only function the crew performed, in both directions, was to push their outrageously priced merchandise and credit card. No other service was offered. Chairs are instrument of torture - the knees of the passenger behind me were kicking my back through the fabric, way in and out. Don't fly Spirit Airlines!"
Cons: "Two hours before my Friday flight for the 4th weekend, Spirit cancelled the flight. I called to at least try and get another flight. They told me Sunday night was the next time the could get me another flight... What's the point of a weekend trip? I would say I'm surprised, but that's just typical Spirit."
Cons: "NOT BEING ABLE TO PUT MY CARRY ON BAG IN THE OVERHEAD WITHOUT BEING CHARGED. WHAT'S NEXT, PAY TOILETS?"
Pros: "A cheap flight that got us to our destination safely and on time."
Cons: "Bring back a free soda and snack. It's the least you can do."
Cons: "I arrived 45 minutes before my flight departing at 4:13Pm from detroit, making it just in time after having a flat tire. Before I even opened my mouth the desk person, Betty, said "I can see you're in a rush and I don't rush for anyone." I missed my flight. They couldn't reschedule me until the next morning. I went to the Delta desk, they got me on a 5:36 flight. I will never, ever book a flight on spirit again. And I will tell everyone who will listen not to fly them. You are THE WORST AIRLINE and your employees are JERKS. Thanks for nothing."
Cons: "There was no flight from Detroit to NYC, it was cancelled and in the end 7 of us got together and rented a van to drive there. The cabin staff and ground staff were terribly unhelpful and generally seemed to not have the training to deal with a situation like this. Not a single person felt compensated or helped out in any way. Worst flying experience of my life and will never fly Spirit again....neither will anyone else I know."
Pros: "the seats"
Cons: "The delay for defueling. It was delayed almost an hour. And when we got to LaGuardia had to wait 20 minutes or so for a gate"
Pros: "Purchasing my ticket from Kayak was easy and quick! But actually flying Spirit was a horrible experience. There was a delay without explanation regarding my return flight. The planes were old and during take offs and landings seemed to be on the verge of falling apart. The staff was rude and seemed like they were not confident in the planes abilities either. Overall, as a first time Spirit flyer I have no plans of flying with them again. Similarly, now I know why people always fly Delta!"
Cons: "A complimentary soda and snack would be nice."