Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "On time arrival."
Pros: "Good crew, great landing, short flight"
Cons: "The seats are crampy"
Cons: "a 2nd snack for a 5 hr flight would have been nice. Also never heard that they were serving lunch meals to buy, heard the breakfast one!"
Pros: "We didn’t like anything about this flight"
Cons: "The seats were absolutely uncomfortable. Far less room than we expected and the seating posture was unbearable. If United continues this poor level of service as it reaches for every last passenger dollar, it will surely lose business. We will seek alternatives from now on."
Pros: "Nothing at all."
Cons: "Could have had a polite crew, ran on time, or had internet that lasted more than 10 minutes after I paid for it. I'll never fly united again."
Pros: "No delays and arrived on time"
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Free small snack and drink."
Cons: "No free entertainment on the screen."
Pros: "Everything was fast"
Cons: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Cons: "Delayed due to a late crew member. Arrived 2 hours late into O'Hare making for a very tight connection. Other than the delay, all was fine."
Pros: "The staff put on a smiley face despite the delays and upset passengers."
Cons: "Delays from an earlier flight getting in and then maintenance delays. It was an overcrowded, uncomfortable flight. We didn't even get an apology from it being over 40 minutes late. Then you want us to buy tv? I'm thinking of flying Jet Blue next time!"
Pros: "There was plenty of room because I upgraded to 1st class. The crew was friendly."
Cons: "My tv didn't work for the first 20 mins of the flight and had to be reset. They only had one of the drinks I wanted. I would have thought being that it was around lunchtime they would have served more than a bag of chips or banana. In coach, you get a bag of pretzels and/ or a cookie sometimes. American Airlines provides warm nuts and a fresh baked cookie and I had to pay more for the upgrade than I did on American for a longer flight."
Pros: "Short trip"
Cons: "Rude crew"
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Smooth boarding process"
Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"
Pros: "Safe flight, arrived early"
Cons: "Flight attendant on my side was not friendly. Insisted the only thing left for a meal was curried chicken for my 4 yr old. It's an 8 hour flight- and she wouldn't even bring me an extra roll for him. His seat was paid for like everyone else's- you have a plane full of children - and you have nothing to offer but curried chicken? Bullshit."
Cons: "From flight attendants who shouted, rather than help sort out seat assignments, to repeatedly announcing the luggage was on the empty, stopped carousel 4 when it was really over on 2, the service on the red eye was irritating from start to finish."
Pros: "Mints at the end of the flight! Leg room adequate! Professional attendants."
Cons: "During Boarding process we blocked the entire concourse making it awkward for non passengers of the flight walking to and fro who had to squeeze between us. Has to be a better way. Otherwise very smooth."
Pros: "Fast no problems"
Pros: "Safe flight. Short."
Pros: "Free drinks. Soft ones of course, but not something you can count on anymore. And very pleasant accommodating staff. Also very on time."
Pros: "On time Friendly staffs"
Pros: "I love how comforting it was. The flight attendants are super sweet and very attentive."
Pros: "Super effiecent and time save to get home."
Pros: ".same as above."
Cons: "Second leg was delayed an hour to replace an O2 tank in the back. I understand that things break, but waiting an hour for a "simple fix" is a bit much"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "I was insulted by your staff. From Tech support to Face to Face Tech."
Cons: "I confirmed my flight. I had a 3 hour delay in CHI. Having a 90 minute drive and an hour flight. I decided to skip my first flight and just head to the connecter in CHI. My whole flight was canceled as a result. The front desk guy was smug and extremly rude. The Tech support and this representative offered 2 different "Facts" on what could be done. As a result I was forced to pay for a hotel and miss a day of work. All because I wanted to spend extra time with my family. I have nothing possitive to say about your product and as a business owner Im embarrassed for you."
Pros: "Efficient, well run. Early ."
Cons: "Following flight delays there was minimal efforts by flight crew to move with a sense of purpose. I will make full efforts to avoid flying United in the future"
Cons: "The food was not really edible on this flight. The seats are also quite uncomfortable- I'm not a particularly large person, and yet they were uncomfortably stiff."
Cons: "Ac didn't work on ground. Not tall enough."
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Cons: "Lost my bag"
Pros: "Nice CSR people in AZO"
Pros: "Overall it was a great trip. We left a little late a both connections, but arrived on time so that's good."
Cons: "The only thing two things I'd change would be our plane arriving back the Kalamazoo on time. It wasn't even in Kalamazoo very long. The other thing I'd change would be having the two people helping with boarding speak more clearly on the intercom. I seriously couldn't understand much of what they were saying. Also, there's not much select for pop in your store."
Pros: "To apologize for delays, they provided free access to directv."
Cons: "No gate agent support, people seated haphazardly in wrong seats and given no direction. Long delay once boarded, just sitting on ground. Turbulence the entire flight with almost no opportunity to use bathrooms or receive any service. This after rushing to gate and no chance to use bathroom."
Cons: "The plane was absolutely filthy.. crumbs on seats debris on floors. Dirty arm rest and seat backs"
Cons: "1st plane felt and sounded like it was going to fall apart"
Cons: "Flight was canceled and announced at midnight"
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
Pros: "Ive had a hip injury so walking is problematic. I was worried about my 45 minute transfer time in Ohare. The boarding attendant at Charleston ordered a wheelchair to meet me. I got to my plane as it boarded. A distance I couldn't have walked, much less in the time allotted."
Cons: "Not enough time between the two flights for the distance between the two terminals."
Pros: "I did not use any entertainment other than my iPad. The plane seemed to have more leg room than most. Friendly staff."
Cons: "The rough air over Denver. Glad to have a really good pilot. The snack mix is awful, nearly tasteless. Would prefer cracjers, peanuts, cookies, or pretzels."
Cons: "The very very long delay"
Pros: "Great crew and smooth flight overall"
Cons: "Seats seem to be getting smaller"
Pros: "Getting where I was going."
Pros: "Leg room in economy. Entertainment/movie choices. Easy check in and boarding. Polite crew."
Pros: "My flight was extremely pleasant."
Cons: "I liked everything."
Airlines flying from Kalamazoo to Saint Martin Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights