Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Thessaloniki
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Scores according to KAYAK customer reviews
Pros: "After we missed our flight, we were provided with terrible customer service."
Cons: "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
Cons: "No delays would be good"
Cons: "Flight attendants have limited English fluency."
Pros: "Staying overnight in Istanbul because of the 8 hours delay."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Cons: "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
Pros: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Cons: "Seats on this flight were even smaller than the previous. It almost feels that these seats were designed for little kids."
Pros: "Got an exit row window seat."
Pros: "Service, flight and landing, exceptional!!!"
Cons: "No cons..."
Pros: "the food and service was outstanding as always on Turkish Airlines"
Cons: "The seats were incredibly Uncomfortable, and I was in Business Class. It seemed to be a newer plane. The seat was like sitting on a bench, not in a seat, and the distance between rows was almost non-existant; it was very distressing and disappointing...."
Pros: "Business class was money well spent."
Cons: "The boarding at the gate was a bit congested."
Pros: "I was upgraded. Food was great"
Cons: "Flight was late"
Pros: "Airplane crew was amazingly friendly and helpful"
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "The best was the Seat and Leg space."
Cons: "Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray. Very bad. Seems the whole crew has attitude problem in terms of Service. I would surely avoid using Turkish. This was my first time ever to use but poor experience."
Pros: "The food and the crew were great!"
Cons: "The way they do boarding makes you feel like you are being loaded onto a cattle car."
Pros: "Overall the experience was good with friendly staff."
Cons: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves. Also they had us for over an hour in the airplane because of bad weather conditions instead of having us out!"
Pros: "There was almost nobody on the flight. In flight entertainment was awesome too."
Pros: "The water"
Cons: "There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again."
Pros: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Cons: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Pros: "The flight didn't take too long"
Cons: "The staff at the airport is really rude and just tries to push you off to another person. When you do finally talk to someone they will give you a short blunt answer and try to get rid of you. The WiFi is horrible and hardly works. There aren't any quiet places to sleep and many of the phone charging stations cost money."
Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"
Pros: "The on flight entertainment had a wide selection. The burger dinner was surprisingly good!"
Cons: "The egg breakfast wasn't good at all. The eggs were tough and didn't taste like real eggs."
Cons: "poor to non existence service in economy class. all crew up front with zero crew In back."
Pros: "I just like Turkish airlines"
Cons: "Flight was canceled and I missed all subsequent connections"
Cons: "I waited on line for over an hour until we found out our flight was cancelled indefinitely. There was no communication and no way to rebook. I had to book a different flight on my own through a separate airline to get back home in less than 3 days."
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Cons: "كل شيء"
Pros: "I love the food, the crew was very nice, great service. And wonderful entertainment. I love to fly by Turkish in the future. I enjoyed everything."
Pros: "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Cons: "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."
Pros: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Cons: "less seat space"
Pros: "The entertainment and food were excellent"
Cons: "The boarding process was horribley inefficient. I stood in line in a non air conditioned terminal for over 30 minutes for a security check before boarding."
Pros: "Food was good for airline food."
Cons: "Seats were smaller on this plane. I'm 6-2" and this flight my knees hit the chair in front of me."
Pros: "Flight Service, meals on board, entertainment system, comfort, kits. Service on board is great."
Cons: "Service at Ataturk Airport, this place needs to be improved, also booking system that will sell tickets with more than 24 hour layover without mentioning on the site, tricks passengers to idea that they are leaving on the same day. I got stuck in Istanbul for 24 hours, just because tickets didn't mentioned date of second departure."
Cons: "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
Pros: "I liked everything about the flight. Smoth flight good cabine crew and great service from stuardes"
Cons: "Everything was good no reason not to like turkish airlines. I enjoy everytime i travel from kabul to istambul and from istanbul to prishtina and vise versa"
Pros: "Crew was very nice"
Pros: "Turkish airlines changed my flight to another airline free of charge and for the same day. The new flight was definitely double the price that I originally paid and got my to my destination a lot faster than I would have if I had been able to take the original flight. Alitalia was a great, direct flight to my final destination."
Cons: "Of course having a cancelled flight is always a negative but the worst part about my experience was that I waited 2 hours in line before being helped to change my flight, and I was only about 8th or 10th in line. They also only had one person to help everyone at the ticket counter until 2 hours later they added another person. In the end everything worked out and everyone was for the most part really nice but that waiting was annoying."
Cons: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Pros: "It was a 55 min flight and they actual fed us with great food and drinks, and the plane had impersonal touch screans , witch is unheard of on such a short flight."
Pros: "Good food great passenger service."
Cons: "Having to take a bus to plane"
Pros: "Fast, efficient, confortable, nice flight attendants, good food."
Cons: "Turkish airlines lost my baggage, each time I call them they blame ground handling personnel"
Cons: "Small food/entertainment selection, jarring landing, inattentive baggage handlers."
Pros: "The food, entertainment, friendliness, cleanliness (scents in the bathroom!)."
Cons: "Extremely little space in the cabin (economy). You are overdoing it with cramming people in. I will likely not fly Turkish Airlines again, even if it's less expensive, but 9 hours in a tiny space was too much. The announcements (in English) were not understandable and insufficient. We were 2 hours delayed without explanation. Many people worried about their connections, so advice on that would have been helpful."
Cons: "There was nothing I didn't like on this trip. Food, hotel, crew, comfort... Everything was excellent. My favorite company."
Pros: "ON time Flight"
Cons: "Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents."
Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Cons: "For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture."
Pros: "Crew was super friendly!"
Cons: "The preferred passenger security line was a total scrum - worst part of our holiday"
Cons: "Departure time"
Pros: "Food was ok. That was it."
Cons: "Old aircraft. No leg room. No air con above the seat. Very stingy with drinks. Never again with BA"
Pros: "The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again."
Cons: "The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice."
Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Cons: "I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats."
Pros: "Smooth flight all the way"
Cons: "Entertainment had issues technical"
Pros: "Flight was very brief so not much to evaluate"
Pros: "Staff and food"
Cons: "TSA lack of checking my suitcase in a timely manner caused us to lose our connecting flight to
Pros: "Meals, crew, movies"
Pros: "Flew business, so attention was great."
Cons: "Seats are awkward and for business, not necessarily the best. Entertainment is vast but when you fly round trip, it can be repetitive."
Pros: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Cons: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"
Pros: "Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants."
Cons: "Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance."
Pros: "Flew from Gatwick - good airport"
Cons: "Too many children on board"
Pros: "Crew was helpful and polite."
Cons: "- The boarding at Heathrow gate B44 was horrendous. This is my third experience at the B gates, all terrible! The long wait to board coupled with the lack of sufficient seats for people needing assistance, topped off by cold air from the AC blasting you right in the face. - The plane at boarding time was an oven! Someone didn't want to or forgot to turn the AC on. It tool at least over an hour to make it comfortable. - The entertainment choices are very limited and the screens don't work well."
Pros: "Food was great, staff was so sweet and patient"
Cons: "Never on time, always late, always either missing my connections or running throug the airport"
Cons: "There was no food or entertainment thus the star rating. The one thing that was very uncomfortable were the seats, there was no lower back support at all."
Cons: "Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight."
Cons: "Poor service and communication"
Pros: "Food was good, constant attention to hydration from cabin crew. A nice touch with the ice cream."
Cons: "Seat size"
Pros: "Food good! Crew friendly"
Cons: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Pros: "The trip was o k and the crew performed well"
Cons: "The connecting time in London was too much"
Pros: "Quiet flight lots or spare seats - good price. Food pretty good"
Cons: "Viewing sets stowed in front of rows old and not easy to move"
Pros: "Entertainment system worked well and had good selection of movies"
Cons: "Armrests didn't go up which is a problem with a toddler needing to sleep. Seat was broken so that pressure would make it lean back. Left over an hour late."
Cons: "You have to pay to select seats for water and even a basic snack"
Pros: "All good"
Cons: "Nothing wrong"
Cons: "Boarding took an extremely long time because of added security measures that did not have prior warnings."
Cons: "BA raced to get us to arrive on time... which they came close to after a late departure. The only ones celebrating were the pilot and airline who can claim on time departure. The rest of us... well we sat on the tarmac for 30 minutes waiting for a gate. Then later we waited for another 20 minutes at the luggage belt after a long time in immigration because they had to off load cargo before our luggage because of how they placed it in the plane."
Pros: "I felt comfortable even though it was crowded. Crew was very nice and helpful when needed. Entertainment was excellent and made the trip go by faster"
Cons: "Boarding took a little longer than expected."
Pros: "I liked your entertainment , movies, series lots to choose from."
Cons: "Your crew was horrible, I had assistance but they seemed bothered in helping me to help me get to my seat... I pity those who might assistance with that crew on future flights... Hopefully they will get the nicer crew from NY to London they were amazing."
Cons: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"
Cons: "British air sold seats on american but couldnt - or wouldnt- allow us to Book our seats ahead and together. We had to wait til boarding day and airport checkin. Shame on them. If theyre going to make money code sharing, then they better deliver!! Then the american flight's ent'mt didnt work nor reading lights. Hopefully you had a fully charged smart phone!"
Pros: "departed and arrived on schedule and my luggage came out quickly."
Cons: "The World Traveller Plus seating is very uncomfortable after about 3 hours. Not enough cushioning in the seat and the foot rest does not elevate high enough to make it useable."
Cons: "Food was not so Good. Poor quality. Very Little Space for economic flights. Blankets and pillows very poor quality better have your own."
Pros: "Legroom & seat space"
Cons: "No plug sockets"
Pros: "Flight nice, crew pleasant."
Cons: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Pros: "Plane ldeparted and landed on time. Plane was nicer than expected but not the same quality as Airbus 320"
Cons: "Immigration was severely understaffed for number of people waiting Took an hour to process 50 people. Crew member unhappy by seat swap as had special meal request. Had moved only one seat to the left to help other passenger out."
Cons: "Entertainment system touchscreen painfully slow, annoying to use. Cramped seating (and I'm not a large person) Indifferent service Few food options"
Cons: "The check in process from Prague to London to Dallas was inefficient. Too few agents, minimal direction from the representative guiding the line. Also, there were no food/beverage option unless you paid for them! No coffee etc on a 650a flight unless it was purchased. Ridiculous"
Pros: "Entertainment selection."
Cons: "The air was stale. No circulation. It made me sick."
Pros: "I had heard that BA had the best service, configurations and staff in Europe. There wasn't much I liked on this flight. Didn't like concept on business class seats. The crew was cavalier about service. Small item, I was poured a glass of red wine and it was handed to me with spillage on the stem that dripped all over tray and me. No thought to wipe bottom before handing it to me. Everything about them was a lack of attention and asking for assistance was a bother. Food so so. Not impressed. They sold me a legal connection but my bag missed it. Landing disorganized. Busses to terminal took to long given we were 10 minutes late."
Cons: "Good movies. Limited selection. But old British TV shows fun."
Cons: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Pros: "The actuall flight was not bad."
Cons: "Unable to check in online and pay for extra bags. As a result i paid more at the airport. I even showed the error to the agent and she had an i dont care attitude. Check in opened an hour late. Not what i expected"
Pros: "Got to the destination safely."
Cons: "Last minute gate changes made a rush to board."
Airlines flying from Michigan to Thessaloniki have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Thessaloniki
Masks required on board, masks provided on flights from Michigan to Thessaloniki
Social distancing seating
Middle seats unavailable to book on flights from Michigan to Thessaloniki
Testing for antibodies, testing for symptoms for flights from Michigan to Thessaloniki
Waiving of change fees. Search flexible flights from Michigan to Thessaloniki