Daily cleaning, installation of cabin HEPA filters on flights from Michigan to the U.S. Virgin Islands
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Scores according to KAYAK customer reviews
Pros: "The crew was helpful"
Cons: "The flight arrived at MEX on time, but for reasons I don’t know, we could not exit the plane for an hour after arriving at the gate. This hour delay caused me to miss my next flight to Puerto Escondido, Mexico on Viva Aerobus. I had to stay the night in Mexico City because it was the last flight leaving that night, and I had to purchase a new flight to Puerto Escondido."
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Baggage handlers extremely fast"
Pros: "The movie options"
Cons: "Compensation for having waited an hour and a half extra."
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "Boarding was on time and we arrived early. The staff was also very friendly"
Cons: "boarding was difficult. no rhyme or reason."
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
Cons: "More room."
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
Cons: "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."
Pros: "Crew trying their best to keep passengers happy. Arrival on time."
Cons: "Incredibly bad, mostly unhealthy, overprocessed food. Glad I brought my own. Very narrow seats. No opportunity to upgrade to economy plus. One day you will have casualties from minimizing further and further the seating space until even normal- sized people collapse from lack of blood circulation. (On my outbound flight from Atlanta to D' dorf an oversized seat neighbor literally flowed partly into my seat, making matters worse.) A major concern: stewardesses support the general fashion of darkening the cabin in the interest of movie watchers and general quiet. What about my right to daylight, especially during a day flight from D' dorf to Atlanta? It's helpful against jetlag. 11 hours in a darkened pipe followed by arrival at night time are unhealthy. The film program is not intetesting enough to justify this decision."
Pros: "Flight attendants were very aware and accommodating"
Cons: "Nothing, great flight"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Pros: "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Cons: "The fact that I couldn't change flights on the day of travel"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Pros: "Great Movie selection!"
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Still the best great airline"
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."
Pros: "Very comfortable plane, 4 snack choices, friendly crew."
Cons: "It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger."
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Pros: "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
Cons: "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."
Pros: "friendly flight crew"
Cons: "No space."
Pros: "Clean, polite, informed"
Pros: "singing crew member, especially nice for Mother's Day"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Friendly crew, on time"
Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Cons: "No masks"
Pros: "yes, no on sat on my row coming or going"
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Pros: "comfortable seats, legroom,"
Cons: "seat recline, food, offer lounge access"
Cons: "Too cold"
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Pros: "The crew and the seats were okay."
Cons: "The flight was delayed for almost 2 hrs. We should receive credits for that."
Pros: "Being bumped to first class."
Cons: "We had a good trip"
Cons: "My gate boarding was changed three times by the time I saw the last update the plane was on the run way gone already"
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "Meal and drink service was excellent"
Cons: "Economy plus is packed liked sardines and difficult to move from side to side. Also upgrade doesn’t include priority seating. It should be included in any seating upgrade."
Pros: "Convenient flight from DRO to Dallas."
Pros: "The whole experience was stress free and comfortable."
Pros: "The gate attendant was especially helpful in advising me how to pack my bag under the seat without having to check it. The flight was on time too"
Cons: "The Emotional Support Animal was flatulant the entire trip. I was gagging the entire trip from the smell"
Cons: "I like everything"
Pros: "Just a normal flight in a cramped airplane"
Cons: "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
Pros: "Comfortable seats"
Cons: "Seats were narrow"
Pros: "Too many commercials on the TV before being able to watch the show."
Cons: "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "Small seats. No entertainment old plane"
Pros: "All good, excellent crew and on time."
Cons: "The food, of coarse!"
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "I was able to try the recently redesigned coach cabin seats which are OK for a short flight. But I wouldn't want to be seating in them for more than 2 to 3 hours top specially on the window or worse a middle seat. The crew was attentive up to a point (just saw them boarding and when given a cracker and some water during the flight). I think American can do a better job providing comfortable seats or even a nicer meal during flights."
Cons: "Seats are short of cramped. If you are large size avoid windows and middle."
Cons: "Nowhere on my finnair reservariondid it say this flight was operated by American. I kept logging into finnair and it was telling me I had no reservation. Very frustrating!"
Cons: "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Cons: "Lost our bag in LAX"
Pros: "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
Cons: "The time allotted between flights was too short."
Cons: "Will probably never choose to fly with American Airlines again."
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "Boarding was smooth, staff was responsive and we arrived early. Basic flight - not bad and nothing wow."
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Pros: "nothing really good to say"
Cons: "American airline is late most times. I don't really like flight attendants on AA flights. Not polite. I only fly just because it was available I"
Pros: "The space"
Cons: "The agents and flight attendants were very unfriendly. You could tell that because I was of a different nationality that this was a problem."
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Pros: "New plane, on time, we'll run"
Cons: "Seats are thin, tight. Arm rests low and not much support. Incomfortable."
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Cons: "Everyone excellent"
Cons: "This flight was operated by American, but sold by Iberia and ticketed by airfare.com. When I tried to reserve a special meal, each party (American, Iberia & airfare.com) said they could not do it, that the other party had to do it. So, in other words, no company took responsibility for my customer satisfaction. So I am ultimately blaming American Airlines accountable since they, not Iberia or airfare.com, contracted with the food service provider at the airport."
Pros: "Your willingness to proceed with flying into a pandemic zone with total travel lockdown."
Cons: "allowing travelers that have been advised not to travel to Europe to either change or refund their flights. Your system for this is a bureaucratic nightmare, and the responsible thing to do in a time of crisis is allow people to make the right decision to stay in place. I am done using your service."
Cons: "Everything... everything could’ve been better"
Pros: "Seat space"
Cons: "Better full wifi"
Cons: "Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too."
Pros: "The flights were very comfortable and the seats very spacious"
Cons: "A better coordinated wheelchair service. At times we had to fend for ourselves. My husband had to push me in the wheelchair himself at times."
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Cons: "They had no room for my carry on, I had to place it under my seat making my legs very comfortable."
Pros: "Amenities. And courteous crew"
Cons: "Choice of Vegeterian options"
Cons: "See above"
Cons: "The seating and comfort"
Pros: "United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Cons: "Yet another United flight delay and cancellation.United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Cons: "Like so many others, my flight was delayed. This was due to the scheduled pilot calling in."
Cons: "ilm didn't work. programs limited technology outdated. staffed stressed. Delayed without apology. Worst flight for as long as I can remember."
Pros: "I wish travel miles automatically with my trip!"
Cons: "I didn't like to pay for my only registry luggage, i think that I would pay fo the second or more"
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Pros: "It was a nightmare. They changed gate numbers with no notification so I was at the wrong gate. Then they left 20 mins early which they aren’t suppose to do. Was stuck at the airport all day waiting for another flight to open."
Cons: "Got so good exercise from walking all over Newark airport."
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Excellent support from everyone as all were very helpful with assisting my need for wheel chair."
Cons: "In attentive attendants. Limited movie options."
Cons: "Horrible customer service"
Cons: "Good customer service"
Pros: "Through security in 10 mins, plane left and landed on time. Great staff, well organized."
Cons: "Could use a vegan or vegetarian option for in flight meals?"
Pros: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."
Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"
Pros: "Same with the first flight leave access to the club room was amazing it was a great way to tame the Perils of travel with a long delay between flights I was able to go into the club room have Refreshments some food and sit down and relax and wait for my next flight probably the most comfortable I've been in the last 6 years of flying."
Pros: "Woman fligh attendant was extremely nice."
Cons: "When a PA announcement came on, and I had my earphones on while watching a movie, the announcement was extremely loud in my ears."
Pros: "Smooth flight"
Cons: "Flight attendant was rude to middle eastern woman. Thought her behavior was unnecessarily rude when dealing with a woman who didn't speak English."
Pros: "Short flight"
Cons: "Was not able to have assigned seatings when first booking the flight."
Pros: "Headrests had pull out sides for head. In flight movies what a great selection."
Cons: "Seats were small, very little leg room also,"
Pros: "No issues with getting a seat or checking in like the cheap airlines."
Cons: "Same flight as the cheap airlines. New seats are not comfortable. Row 30 was brutal at 6'1". I'd rather deal with a shitty airline."
Pros: "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
Pros: "I did not like the plane ride. There were way to many things to comment on. Most importantly everyone of my.flights was delayed."
Pros: "The crew was attentive."
Cons: "Tight seating and having to pay for a movie on a short flight."
Pros: "I must say I was happy with the comfortable seats and easy check in. Also found it to be a little more spacious than other airlines. Helpful and friendly crew."
Cons: "However, there was a 2 hour delay for "maintenance" on my way to my destination. Then, on my returning flight, there was another 1 hour delay. I understand it happens here and there, but I got held up both ways. Just thought I'd mention this."
Pros: "Plane was on time"
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Cons: "The side that I had was very hot and it took a while before it cooled down after flight attendant was notified from everyone on that side"
Cons: "Flight got cancelled"
Pros: "I wish I would have caught her name but the staff member at the boarding gate was fabulous! She is someone I would want representing my company."
Cons: "The wafer served with the beverage & my seat assignment stunk."
Pros: "everything went as planned"
Cons: "being smushed like a sardine"
Pros: "Appreciated that they didn't stick us in a 95 degree aircraft."
Cons: "Didn't like the 2 hour delay, but things happen."
Pros: "Friendly efficient crew"
Cons: "Coming from the Netherlands I didn't expect cheese spread on sandwich rather some good cheese"
Pros: "Nice plane for a small one"
Cons: "Bumpy ride."
Pros: "Great customer service and free movies,"
Cons: "My luggage was opened in belive in lima, few things missing."
Pros: "Flight was cheap! Weekend was fun!"
Cons: "The flight had continual ongoing delays and it was recognized I would not make my connection. United was more than accommodating to the customers in front of me, however when it came to assisting me they were not. I would not get to my final destination until 7 hours after the original time. I will never fly United airlines again."
Pros: "Flights took off and landed on time."
Cons: "Flight home was moved an hour early when I checked in. Gate attendant offered me a $500 voucher for taking the next flight...and then ended up putting me on the early flight anyway and gate checking my luggage. I really wish I got both the voucher AND to hold onto my carry-on. And then, leg room on that flight was so bad. I am only 6ft tall and was squished in like a sardine."
Cons: "Flight two hours late"
Pros: "The crew was great, and the flight wasn't full so the extra space was nice."
Cons: "The plugs didn't work and neither did the wifi."
Pros: "Going to Denver"
Cons: "All good just the plane was little shaking."
Cons: "Less crying screaming babies and a young boy banging the back of seat. And his rude mother denying his unruly behavior."
Pros: "the cute baby infant of me."
Cons: "everything. I will not fly frontier again"
Pros: "Smooth flight on time, attentive staff, easy on and easy off, and bags arrived quick at pickup."
Pros: "Nothing really. Budget airliner don’t expect much."
Cons: "Seat comfort. Crew."
Pros: "We boarded and landed on time. We had a very friendly crew and a steward asked if I needed help putting things into the overhead bin."
Cons: "I wish the seats were more padded with a little more room side to side."
Cons: "All was good. Nice easy trip!"
Cons: "Crew members could have been more friendly, boarding could have been quicker, no compensation for extreme delay"
Pros: "Crew was okay."
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000 value. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Cons: "Free non-alcoholic beverages at least."
Cons: "Very late"
Pros: "Solid feel to the plane- great on takeoff and landing"
Cons: "Hard seat"
Cons: "Had to wait at the gate on the plane for 50 minutes when we landed. Another plane was there. Not good at all!!"
Pros: "Wasting my time driving a hour to the airport for the frontier manager to refuse to print our boarding tickets. And driving a hour back home. Missing my flight to pheonix. Oh I loved being met at the desk by the rude manager who refused to help us."
Cons: "How rude this manager was and how horrible the service was. We showed up to the counter at 8:01. Flights at 8:45. We could have went through security 10 times and still made our flight. Horrible service. No information. Just rude comments and refusing to help. Will never attempt to fly with them again."
Pros: "Straightforward and down to business."
Cons: "Give us all a free beverage, please!"
Pros: "The seats were spacious."
Cons: "No snacks and drinks"
Cons: "I canceled this flight as well as another return flight from Frontier within 24 hours and was still charged $99 per flight for cancellations. I will never bother with Frontier again and was warned not to before hand."
Pros: "I like the price it was easy to boarding and the crew was friendly"
Cons: "I don't like don't have option to buy food ( a sandwich), no entertainment ."
Pros: "My flights were on time. Boarding was fast and easy."
Pros: "The crew was very pleasant. I was sitting in row 3, which was great! But because the plane wasn’t full, many people who didn’t pay the extra $30 ahead of time to select seats were invited to move forward. Lucky for them, but kind of aggravating to me."
Cons: "I paid $75 extra to bring my pet onboard. I had to push her kennel under the seat, and she never made a peep. But babies are allowed to ride for free with their parents, and scream for most of the trip!"
Pros: "Early departure. Non stop. Early arrival. Ease of travel."
Pros: "Clean interior, direct flight"
Pros: "Price, direct flight, very clean interior"
Pros: "Easy boarding..ticket price...arrived early and started my vacation early..."
Pros: "Friendly crew, quick and efficient boarding. Left on time and got in early on both legs of my trip."
Cons: "$40 for each carry on bag is not cool- that added $80 to my ticket price. Paying for snacks is also not cool."
Pros: "Timely as expected"
Cons: "Seats did not recline. I had to pay extra to make sure I sat with my children which is absolutely rediculous. Did I mention the seats did not recline. Also On literall all four flights we sat near the back since they offered one seat that was 0$ the others were $9 each flight. On all the flights the staff joked loudly talking about their weekend or what they were going to do. I understand being social but keep it down. We are traveling and exhausted. They kept waking my children up with laughter. On top of this. They misplaced our baggage for 24 hours. Ok yeah not such a big deal except when you were going to drive two hours away and going to need bathing suits and things in your bag. They ended up refunding the $50 luggage charge but did not refund anything I had to purchase ....."
Cons: "They were unwilling to work with us on crediting us back for a flight we missed due to traffic. I will never use this airline again. They can keep the $93 that the refunded me out of $500 spent. Its ridiculous to have spent that much on a flight and there be no remorse for something you could not help. On top of that the charged me $99 to cancel. Frontier is the cheapest for a reason. BEWARE!"
Pros: "Check in was breeze. The agent was courteous and efficient."
Pros: "Only positive thing about this company is that it doesn't cost much for a flight unless you plan on taking luggage then you might as well get another company"
Cons: "All flights where extremely late to places that never have delays Seats are like a football stadium seat, very uncomfortable and non adjustable. They are fixed seats that are made of hard plastic with a small lining of pleather. Staff was ok but this flight offers nothing but stuff you have to pay for so interactions are minimum. Baggage cost is 30 dollars."
Cons: "Both flights were delayed at least one hour."
Pros: "One attendant was not cold!"
Cons: "Bag charges are excessive. The cost is higher than every major domestic companies. They don't except cash. Unwilling make a deal. It is by the book or you lose your principal investment, no humanity in the company. Three hours late to leave because the company could not find an air crew for the flight. How can you sell tickets and not deliver timely what was purchased. This was not due to weather. The seats on the plain are too narrow and seems to be made of plastic and little leg room, plus the seats don't recline. Soft drinks cost money and a lot for a can of Coca Cola. Most of the flight attendants where cold. If you go threw a third party such as kayak, know the bag fees.40 to check and 45 to carry on a bag' way tooooo much! And isn't the prices backwards."
Pros: "Every flight was delayed! Ticketing agent was rude. Won't fly with frontier again!#!"
Pros: "Everything EVERYthing is a la carte. Carryon, can't pick seats but can pay for the privilege of an aisle or window seat. Only water included on flight and you have to ASK. They don't volunteer the info."
Pros: "My God what an excruciating 3 hour endeavor. Kicks, screams, and all in the awful pitch of a little brat. Kid wouldn't sit down and wouldn't shut up. Flight was full so when I asked to move there were no other options. In all of the flights of my life, by far the worst experience."
Cons: "Charge for carry-on bags. Charge for seats. Nickel and dime website trying to upsell you on every screen. Seats don't recline, uncomfortable."
Pros: "The seating was very comfortable"
Cons: "There was a three hour delay and at no point during this time did a gate attendant make an announcement. The only reason I even found out about the delay is because I checked the flight status on my phone. There was very poor communication"
Pros: "Friendly flight attendants, quick boarding."
Cons: "Waiting game for a gate to open up."
Pros: "The flight was delayed 30 minutes, but we made up the time in flight."
Cons: "I really dislike getting nickel and dimed for things like seat selection, drinks, etc. didn't realize it was that kind of airline."
Cons: "We were delayed three times until we were forced to arrive in Seattle about 1:20am--when no public transportation is available. Seats are hard, narrow and have small, flimsy armrests. Overall, this was a terrible experience."
Pros: "On time!!"
Cons: "Everything was good!!"
Pros: "I got to my destination for a lower price than other airlines."
Cons: "Frontier still presents as a nice airline but treats people horribly and charges out the wazoo for every last thing. Spirit does as well, but they're up front and transparent in the quality of product you're going to receive."
Pros: "things went smoothly once the plane arrived and we were boarded"
Cons: "late flight, changed gate, name was screwed up on boarding pass (middle was part of first), a phone number that was not mine was in my phone info"
Cons: "Flight was delayed about 35 minutes"
Cons: "I had to pay an additional fee for choosing my seat, plus I was charged $45 for a carry on. We were stuck on the plane for an hour and they were charging for water. The seats were very small and did not recline."
Cons: "Service is very poor"
Pros: "The flight was a different experience than most of the other airlines that I have dealt with. I liked Carl the coyote as the plane's mascot and the flight attendants were kind."
Pros: "Luggage fees high enough that I will likely avoid frontier in the future. $85 for a carry on and a small checked bag."
Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"
Cons: "Not able to get pre-brding online and for the ticket clerks it was befuddling, and they had to get mgr over-rides."
Pros: "It's non-stop"
Cons: "The most uncomfortable plane ever, its like cuddling with a really skinny person it feels like a bag of elbows"
Pros: "Getting a refund was relatively easy"
Cons: "No one informed me of the cancellation"
Cons: "3 hrs layover rude people"
Cons: "The wait at baggage claim"
Cons: "2 delays Unprofessional Ridiculous"
Pros: "Same as above"
Cons: "Not enough leg room"
Pros: "Cool snack, drink combos and options."
Cons: "NO FOOD :(."
Pros: "helpful main airport desk personnel at check-in in Detroit"
Cons: "Spirit Air airport desk, check-in was chaotic, personnel a bit surly, gate check-in disorganized, luggage temporarily "lost" in Detroit."
Pros: "easy ride,"
Pros: "Great trip both ways! Vast improvement over previous Spirit experiences. Bravo!"
Cons: "Nothing. :)"
Cons: "Charged $55 for carrying on a (14 in x . 15 in x 5 in) soft material shoulder bag. Usually used for my laptop, but not on this trip. Not charged on the DTW to LGA segment but charged on the LGA to DTW segment. I have never encountered such a charge for this bag ever."
Cons: "Rude. They think it's a joke when people can't get home."
Pros: "That I landed"
Cons: "Everything could be much better"
Cons: "1 hour late departure."
Pros: "the new plane"
Cons: "misc charges for everything"
Pros: "Got us here safe. Thank you"
Pros: "Getting out of the plane"
Cons: "All of the above"
Pros: "I didn't LIKE anything,I LOVED EVERYTHING about my Flighy!"
Cons: "Thefact that my baggage wasn't included in original ticket purchase. I had to pay $52 extra for my bag. Thats expensive."
Cons: "Ridiculous. Pilot was missing which causes a huge delay."
Pros: "Pay for a seat to sit in that is bullshit i will not use your company or spirit airlines ever again thanks for nothing. I guess i was suppose to duct tape myself to the wing. Very decieving"
Pros: "We made it to our destination."
Cons: "My luggage was lost and I'm without any belongings for myself or my 1 yr old baby!"
Pros: "The gate agent handled the down grade of the plain perfectly"
Pros: "Everything THERE VAS GOOD"
Cons: "Nothing ididnt like I will fyi again also tell others. The rate fair is good as well."
Pros: "No frills or hassles"
Cons: "Late.leaving late arrival"
Pros: "It was nice for the price."
Cons: "Cant use cash for snacks."
Cons: "Spirit airlines"
Cons: "There is a very long check in line compared to other airlines"
Cons: "cramped seating"
Pros: "New plane"
Cons: "No PreCheck"
Cons: "Plane late"
Pros: "I'd heard horror stories about flying with Spirit but my first trip went off without a hitch. I'll be using them again."
Cons: "Delay delay delay."
Cons: "You guys lost my luggage that wasn't cool but they got it back to me the next day so all I well."
Cons: "Not expected"
Cons: "too cramped"
Pros: "It's ridiculous you have to pay for a beverage alcohol I understand a charge but not pop oj or juice"
Cons: "eingie trouble- delayed 3hours"
Cons: "Typical Spirit delays. This was a newer plane which was nice but not cleaned..floors dirty and trash in pockets"
Pros: "price timely and without"
Cons: "Delayed like many spirit flights I have been on in the past"
Pros: "Haven't flown in 10 years! Spirit Airlines were awesome! Plane ride and staff were incredible"
Airlines flying from Michigan to the U.S. Virgin Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to the U.S. Virgin Islands
Masks required on board, masks provided on flights from Michigan to the U.S. Virgin Islands
Social distancing seating
Middle seats unavailable to book on flights from Michigan to the U.S. Virgin Islands
Testing for antibodies, testing for symptoms for flights from Michigan to the U.S. Virgin Islands
Waiving of change fees. Search flexible flights from Michigan to the U.S. Virgin Islands