Pros: "The seat that I picked."
Cons: "Running water in the bathroom"
Pros: "Another confirmation of excellent QA service."
Pros: "They help get passengers to seat and with their luggage"
Cons: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Cons: "Lights did not work, so diner was guessing whats was in the tray"
Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."
Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"
Pros: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Cons: "The new Q suites in business are GREAT!"
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "Everything was perfect !!"
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Pros: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Pros: "Just that the food is quite small but the variety is OK."
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Pros: "Clean airplane"
Cons: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Pros: "Confi and relaxed atmosphere"
Pros: "Business Class is wonderful"
Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pros: "its a five stars trip in its services"
Pros: "The food was amazing. Thank you!"
Pros: "Polite staff keen to help"
Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Cons: "No entertainment"
Pros: "Cabin crew friendly and efficient, great service"
Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Cons: "The layover was too long"
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Pros: "On time, clean and joyful"
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Pros: "Crew was fantastic! Food was above average."
Cons: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Pros: "Good staff and service"
Cons: "Require more leg room"
Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
Pros: "Seat leg room is very decent"
Cons: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Pros: "boarding and cleanliness"
Cons: "the flight crew were not friendly and the bar closed before it opened"
Pros: "Boarding, Staff all great; comfortable, full meal and good entertainment;"
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "The crew was great!"
Cons: "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "The crew was a replacement for the original crew that probably was running late (i suspect because everyone was stuck in wonderful LA traffic that night), they made do with what they have and tried to get everyone boarded as fast as they can."
Cons: "On time departures, better boarding, crowded planes, better snacks, comfy seats, charging bagss???"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Seat was uncomfortable and hard as a rock, confined and tight."
Cons: "a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo"
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "The crew was amazing. Especially the pilot and copilot"
Cons: "Boarding process."
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Dinner was good, entertainment also"
Cons: "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Cons: "Seats were a little tight."
Cons: "The plane was hot"
Pros: "Sat with family."
Cons: "Completely full flight. Had to check our bags. Rough landing."
Pros: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Cons: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Still the best great airline"
Cons: "Landing was frightening."
Cons: "Basic economy has way too many restrictions"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "2 Delta employers went out of their way to address our messed up situation and make sure we got home without robbing us blind."
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "The crew could have been more friendly"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "Service was great, flight was excellent"
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "Nice plane."
Cons: "No in flight TV."
Cons: "No trash bag in my seat for puking or bubblegum"
Cons: "Efficient and comfortable all I ask for"
Pros: "The flight attendant. Lovely and professional."
Pros: "The infotainment screen on back of headrests."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "As of April, they have free small meals. We had a turkey sandwich which was filling. Later came a snack, just enough to tide one over until finding dinner."
Cons: "Seats still cramped."
Pros: "Crew was nice. Free wine. Lots of great entertainment choices."
Cons: "I do not like that when you book through Kayak you cannot choose seats on Delta. Is there anyway to do this?"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Some of the flight connections did not board by group members, a bit disorderly! Other wise all good, flight attendees were friendly and professional
I'm very happy with my choice to fly with Lufthansa, delicious food, every was great!!
I liked the whole trip was very good. However the food is getting worse and worse in the flight from the state to Frankfort and vice-versa.
Pros: "I paid for seats"
Cons: "Sure many"
Pros: "The crew was friendly and willing to serve."
Cons: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Pros: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Cons: "Honestly nothing. From start to finish great time."
Pros: "The take off and landing was peaceful and on time"
Cons: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Pros: "Everything was excellent"
Pros: "They were smiling and very welcoming"
Pros: "The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings."
Cons: "Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!)."
Pros: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Cons: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Pros: "I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day."
Cons: "That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson."
Pros: "The food was tasty but the service was excellent. Lovely staff."
Cons: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."
Pros: "Food was Good, flight was without much stress and a little faster to compensate for the delay."
Cons: "Delayed boarding, no announcements, long wait in line for boarding, repeated delays. Not the first time - Every tome I use this flight it is delayed and without clear information to passengers how much delay is anticipated. Announcements, even if they come - come not loud, simultaneous with other announcements - so impossible to hear. Scheduled gate is moved every time too."
Pros: "The staff is good"
Cons: "The service for a wheelchair is extremely bad"
Cons: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Pros: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Pros: "Flight on time and excellent service."
Cons: "Food was not great."
Pros: "They boarded back of aircraft first. They gave wine on demand. They were smiling and helpful and greeted us on entry and exit. The little things matter!"
Cons: "It was difficult to fall asleep in the seats. Uncomfortable."
Pros: "loved the candy given to us when we left the plane"
Cons: "Too many announcements"
Pros: "Seating, cleanliness, crew courteousy, entertainment."
Cons: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Pros: "Exelent crew"
Cons: "Long distance between gates to transfer"
Pros: "The trip from frankfurt to boston was amazin"
Cons: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Pros: "every thing was good, so comfortable for a long flight"
Cons: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Pros: "Lufthansa doesn't disappoint"
Cons: "Not much to ask for on a 60 min flight"
Pros: "I liked that I got a snack."
Cons: "I didn't like my snack choices. Also, the seats had crumbs on them when I boarded."
Pros: "Had really less than an hour to pass through immigration and catch a connecting flight to Rome. In particular I thought my bag would not make the connection, and as I was going on to Perugia that evening and it would have been a big mess. At check-in for the Rome flight, the LH lady was able to confirm my bag was already aboard which put me at ease. It came through very quickly in Rome and I arrived in Perugia on time and with my bag! Food from Bogota was tasty and there was a complimentary snack on flight to Rome."
Pros: "comfortable seats, attentive attendants"
Cons: "not a fan of "cattle call" boarding. Tends to clog up the aisles really fast."
Pros: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Pros: "Ground Staff helpful. Cockpit pilots communicated effectively. Most of the cabin staff was courteous."
Cons: "The wait prior to takeoff was a concern. Flight departed one hour late. Scanner at Gate Z13 was malfunctioning. One steward from Frankfurt to Dallas was pre-judging my food choice based on how I look. Normally that would not bother me, but he kept asking if I had ordered a Vegetarian or Hindu meal several times even after I confirmed that I had requested the standard meals for all my journey. The same steward on the Dallas to Frankfurt demonstrated the same questionable behavior. Infants on the flight get very noisy and Lufthansa Staff can help by asking accompanying parents to be prepared prior to take off and landing with warm milk in the baby milk bottles which the children can ingest to equalize ear drum pressure. Unfortunately cabin crew is not using this simple technique and the children on board cry excessively with lot of pain making everyone around them very uncomfortable. This can be nerve wracking for all accompanying Lufthansa passengers near bulkhead rows. Frankfurt Main is too dependent on bus transportation causing passengers to get wet on days when rain occurs."
Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Pros: "Excellent steward."
Pros: "Courtesy and friendliness of staff."
Cons: "The cheapo headphones"
Pros: "Cabin comfort. Friendly staffs."
Cons: "Food quality. Wifi wasn't working."
Cons: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Pros: "The food, the crew, the cleanness and the entertainment"
Pros: "Crew attitude - so much better than on the indifferent and even hostile US carriers"
Pros: "The crew on Lifthansa is fantastic!!!!"
Cons: "There was no entertainment system, but it was a short flight! There was also a confusing bus to the plane. It was poorly marked and there was a point where the doors where closed and the bus was out front, we were all pounding to get through the door, then the bus drove off, we thought the my left us. 5 minutes later another bus came. We were fine, but the group of 8 did panick and had an unnecessarily stressful experience. Simple communication could fix it!"
Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Pros: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"
Cons: "Not enough space. Seats are way to small. No tv's on plane"
Pros: "Food is excellent as always,could offer a little more alcoholic beverages."
My trip nearly doubled in length... Everything else probably could have been tolerated...
Pros: "The airplane remained in the air."
Cons: "The crew went 8 hours without food or beverage service. When asked for water, they directed us to a shared (COVID!) bottle of water near the bathroom. Terrible service and in fact, dangerous."
Cons: "Could not checking or do anything from the app unlike others"
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Cons: "Boarding process"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "Booked via JustFly.com and I guess I did not read the fine-print. What seemed like a great deal – $475 USD for an off-peak round trip, LAX-LON-LAX, booked two months in advance – was not much cheaper, once I paid seat assignments and, new one on me, +$100 to check one non-cabin-sized bag each way."
Cons: "Please, don't bait and switch British Airways for American Airlines. I chose to fly BA for a reason, but outbound was AA. I know it's a tough job, tending to 300+ passengers on any trans-Atlantic flight, but AA comfort and courtesy were lacking. It was a different story flying home on my BA 747."
Cons: "Crew needs to improve their attitude"
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
Cons: "Everything sucks"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "Smooth flight, takeoff, and landing. Efficient boarding and unloading plane. Excellent timing of departure and arrival. Crew was efficient."
Cons: "No leg room. No food. No entertainment. Long taxi time to gate after landing at DFW. Crew all business not that friendly."
Pros: "Crew was good, seats comfortable"
Cons: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Cons: "The space between seats is very short!!"
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "Everyone was nice"
Cons: "No gluten free snacks. Flight was late"
Pros: "Great fight ! The ground crew in Miami were so helpful"
Cons: "Everything was great"
Cons: "Although we can't fault the airline for turning back after being in flight for an hour (due to some computer glitch), it created a 5-hour plus delay. American Airlines was operating the BA flight. They put up passengers in a hotel and provided us with meal vouchers. This was appreciated. But the hotel was shabby and its staff including the shuttle driver were rude and slow. Considering the horrible delay we experienced getting to our destination, this 2-day return from Spain to Atlanta, was just bitter icing on the cake."
Pros: "I was able to upgrade to the best seats for a small fee. Flight was great, staff was courteous and very caring."
Cons: "Inconsiderate passengers that get on the plane when they are sick and try to infect everyone else with their illness."
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "Onboard crew was very cheerful and did their job very well."
Cons: "Terrible boarding process. It took me literally two hours and a half to get my boarding pass and check-in my luggage, due to a very long queue and maybe a lack of personnel at check-in. I got my boarding pass twenty minutes before departure time, which was obviously terribly stressful., moreover I had a train to catch at destination."
Pros: "The service was super"
Pros: "Older smaller plane, no wifi"
Cons: "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "Great attendants. Easy ride. Easy take off, easy landing."
Cons: "We departed late due to something going on in the runway. No free wifi option."
Cons: "The flight attendants were Garbade"
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "The attention great. The time was OK, the assistant for my mom great, easy for her to go through the airport was excellent."
Cons: "The waiting on the terminal for the wheelchair assistance, when you get home you want to onboard fast. But it was ok. a little impatience."
Pros: "Like the entertainment selection with the gogo app. Just wish there were power outlets to charge my device while watching. Old plane didnt have any"
Cons: "people suck at boarding and there are too many priority classes (i'm gold)"
Pros: "Plane arrived early."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Cons: "No wifi, no headsets to listen to tv"
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "Great food and headphones"
Pros: "I like it! Thank you, kayak"
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Cons: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
Pros: "Flight wasn't crowded and it was a quiet flight."
Cons: "Flight was delayed an hour, but baggage arrived fine."
Pros: "Every thing"
Cons: "Everything was amazing"
Pros: "Everything went well, the crew was great."
Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Cons: "Not enough leg room Cramped seating area in coach"
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"
Pros: "great crew."
Cons: "no wifi on a transatlantic 12 hour flight!!!!"
Cons: "They feel like seats for budget flights."
Pros: "Really liked I have space for my legs."
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Pros: "Good legroom and entertainment options, on time. Enjoyable overall."
Cons: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Cons: "Everything Luggage no come on time This is the worst company"
Pros: "Very friendly flight attendants. Great food!"
Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
Cons: "AIr Canada lost my luggage and the return flight was late"
Cons: "Flight was delayed"
Pros: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
Cons: "Not on time. I missed my connecting flight"
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "Food need to improve it's no taste and stank of meat"
Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"
Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."
Pros: "The attendants were helpful The food was good"
Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Pros: "the mounties rock, seriously"
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"
Cons: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."
Pros: "The crew was nice and friendly"
Cons: "The seats are too tight"
Pros: "The crew was polite and friendly."
Cons: "The food was not good"
Pros: "Great customer service great people"
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "The 787 is avery comfortable airlplane."
Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"