Not being delayed 3 hrs because of United’s inability to book crew.
Pros: "Great service from everyone."
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "On time"
Cons: "Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united"
Pros: "Legroom in the exit seat was sufficient"
Cons: "The plane was old and dirty and our power outlets did not work"
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Cons: "Don’t use United out of Charlotte"
Pros: "United got me on flight 3 hours early AWSOME"
Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."
Pros: "Quick and friendly staff"
Cons: "Uncomfortable seating"
Pros: "Food choices"
Cons: "Average service"
Cons: "The departure moved to three different gates. Inconvenient."
Cons: "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
Pros: "Good flight"
Cons: "2 Delays"
Cons: "1 hr+ delay out of Newark"
Pros: "smooth flight"
Cons: "seat didn't recline"
Cons: "The rules of basic economy are far too restricted"
Pros: "Crew was great"
Cons: "2 hour delay"
Cons: "Charge for carry on Middle seat No full can of beverage"
Pros: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Cons: "To make meetings, got routed to Omaha, rented car and driving to SIoux Falls. United' best flights arrived next day about 2:30pm which misses business mtgs and most of day. Had to go to customer service supervisor to get hotel room covered in Omaha. No help on rental car. No help with hotel charges already made in Sioux Falls"
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Pros: "Overall ease to get on the plane, the flights were smooth.. and flights crew were friendly"
Cons: "Paying for! Movies. They should be part of the flight so you are more comfortable flying"
Cons: "I was told that a transport would be available upon landing, it was only there for first class patrons. We landed 20 minutes late due to maintenance issues and I missed my flight by five minutes. I feel that united could have expedited my departure from the plane."
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch!"
Cons: "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"
Pros: "The gate attendant was very nice and accommodating"
Cons: "The flight was delayed and the notifications were as I arrived at the airport"
Pros: "Flight attendants were excellent as usual."
Cons: "Trouble getting a seat assigned via the United app."
Pros: "Was supposed to be a larger plane.. uncomfortable seats. Too close to each other."
Cons: "Flight was delayed for water leak. Two hour delay"
Pros: "I was upgraded to 1st class"
Cons: "I was not able to check in on the day before. Flight was delayed because flights in and out of SFO had ceased. We we not given any other information. We didn't know if it was weather in the airport was on lockdown. No one was at the customer service desk. The gate agent said they would not rebook but did not know when the flights would resume"
Pros: "Contact me for more info"
Cons: "Small seats and to make it worse everyone in my. Row was overweight it so we were squeeze together"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Cons: "I will never fly with United again because the practice of overbooking a flight jeopardized my trip to see my daughter. It is clearly a business decision and United makes more money that way; but at what cost? If I pay for a flight; at minimal, I expect to get to my destination. Service, comfort, entertainment and all other categories rank a distant second to getting to one's destination. That is the primary function of an airline and United has compromised that through the overbooking practice."
Pros: "They got a wheelchair within 5 minutes."
Cons: "Delayed as usual with united airlines.Seems that every time I fly with United their is some kind of problem flying out of Denver.Every Time."
Pros: "Layover was short and only a couple gates down."
Cons: "Some folks in the back didn't get a drink or a snack, due to the short flight and only 1 flight attendant. I felt a little sorry for them."
Cons: "Terrible flight. I payed for an upgraded seat, list my flight due to a crew on previous flight being late then was put on standby on this plane in a tiny seat next to someone else. We sat on the runway for 45 min. There was an open seat in row 1 that I could have been seated in, but no one offered"
Pros: "That flight had no entrainment. So it wasn't bad, just not available on that short flight"
Pros: "Not a lot"
Cons: "The fact that we had to get off due to too much fule,didn't make a lot of us comfortable..when it comes to flying,the whole team needs to be on the same page..makes flyers more comfortable..but things do happen.."
Pros: "Flight attendant was welcoming and fun."
Cons: "It was a smaller plane and being in the very last row meant I smelled the bathroom. The door was literally within arms reach."
Pros: "Landing was excellent"
Cons: "They over booked the flight. And it was jumping all the time. The worst flight ever!!"
Pros: "Great crew, nice aircraft to fly!"
Cons: "My flight got canceled down, had to rent a car, my flight on the way back "accidentally" got cancelled by staff, and had to deal with a delayed flight and running through the airport to catch my connection. Didn't get my bags back until the next day, and overall spent a lot of time fixing problems..."