Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Cons: "At least free water"
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Pros: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Cons: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"
Pros: "Everything ran smoothly. No issues. Short flight. I was comfortable. The Biscoff and Ginger Ale was fine as always."
Cons: "No entertainment in the cheap seats. Free WiFi but I couldn’t connect to anything. But I had my Kindle..."
Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "the seats were ok"
Cons: "was little late"
Pros: "The crew boarded us efficiently, and got us off the ground on time, but the boarding experience is not pleasant."
Cons: "The food selections are limited. The crew ran out of popular items in the economy cabin. The personal seat lighting on the B-767 never quite worked. I eventually gave up on it. The overhead bins were too small for many roller boards, which caused some passengers to be perplexed. Delta should offer some inducements to encourage passengers to gate check bags."
Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"
Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."
Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."
Pros: "Mostly everything was ok"
Cons: "Delay in taking off was probably the only issue."
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Cons: "I accidentally left a coat at my seat because the flight was late. And I was one of the last passengers off the plane. I returned within 10 minutes to the gate, but the gate agent was unable to find the coat. It was obvious that one of the cleaning crew took it and I will never see it again. The gate agent responded with a casual, sorry, as if this happens all the time. So much for the integrity of Delta employees."
Pros: "I definitely like the variety of entertainment that was given throughout the flight."
Cons: "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Cons: "Waiting in plane for two hour, it got hot and stuff cuz they had to turn of air to defrost plane and was thirsty."
Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."
Pros: "The only thing that helped was that the flight attendant asked people to sit down if they did not need to make a connection."
Cons: "We arrived too late. The next flight was already boarding."
Pros: "They got us there."
Cons: "They changed my husband's seat. The plane was old with my knees touching the seat in front of me. The plane was way too hot. The little antique tv screen was not useful for watching The Martian movie."
Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."
Pros: "Flight was as expected"
Cons: "Unruly Kids in the plane"
Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"
Cons: "lost mom's glasses"
Pros: "We arrived safely"
Cons: "See above... comments are primarily for Atlanta to Salt Lake portion of trip. I'll try to avoid a 757-200 in the future, since (as you know) there is absolutely minimum legroom."
Pros: "I flew United from Anchorage to Ft. Myers, FL, and I will NEVER fly United again. Delta crew is friendly and helpful, more leg room, more comfortable seats!"
Cons: "I didn't like that this was my longest flight of 3 heading to Anchorage (13 hrs total for the trip home) and we were on one of the smallest planes in their fleet, ridiculous. The overhead bins were too small to fit my carry-on. The seats were 2, aisle, 2. Very cramped. No entertainment available, no monitors even on the plane. For over 3 hr flights it should be a more comfortable, bigger plane and definitely have free entertainment, especially considering we pay extra for baggage these days. It's like anymore, airlines try to nickel and dime u to death, before you know it your $250 flight is now close to $350... (I bought all one way flights) Also, I'm not sure if flight attendants check the bathrooms, but all of my delta flights the bathrooms were tiny and there was urine all over the floor. This flight in particular, the bathroom smelled worse than half outhouses I've used in Alaska."
Pros: "Staff at the podium kept everyone updated. I was given a free glass of wine."
Cons: "Our plane was delayed coming in to Santa Ana. I had to reschedule my flight from SLC to my final destination because my flight going into SLC from Santa Ana was scheduled to be extremely late. It was a disaster!"
Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."
Pros: "Flight was mostly comfortable, on schedule and crew was excellent."
Cons: "My seat would not recline, and the viewing screen was not very touch sensitive so it was extremely frustrating to select movies or music."
Pros: "Traveling back from Thanksgiving on the Sunday after. Boarding was smooth and we even ended up getting in 30 minutes early."
Cons: "Need to expand their WiFi entertainment to more devices (not supported on Microsoft Surface Pro 3 or Android phones) and also not shut off the Wifi below 10,000 feet. Southwest supports pretty much every device and you can watch TV gate to gate, get with the program Delta!"
Pros: "The fight was good, on time. Delta reps gave me an aisle seat so I could stretch out my leg with the injured knee. No one sat in the middle seat next to me so I had more arm room."
Cons: "There was a man seated right behind me who talked non-stop to a woman next to him. It was obvious that she did not know him, but he continued to tell her about personal issues in his life. He spoke for four hours without a minute of silence! Several of us seated near him were clearly uncomfortable. I put my iPod earphones for about an hour for a break, but could still hear him. I know that it's no fault of Delta, but it made for a weary flight."
Pros: "The teeny bag of free pretzels"
Cons: "Very bumpy flight. No movie"
Pros: "Quick service and very helpful at the Pocatello airport check-in. I'm not a fan of flying especially take off & landing; I must say this was the smoothest flight I have had in quite some time."
Pros: "Love the free booze. Staff was great. Lots of movie options."
Pros: "I fly several times a year. I usually fly Southwest, I've never been happy with my experience with them. Delta has great customer service that makes me feel that I"m important to them. The flight attendants are very friendly, helpful, and genuine. It"s a nice added touch when the pilot stands there and greets the passangers. If I have a choice, I will never fly with any other airlines."
Pros: "The staff was courteous even after a long night"
Cons: "Very little detail on further travel arrangments were provided"
Pros: "Everything was good about our flyet, the crew, the ride."
Cons: "We had two delays before departure, we had family waiting in salt lake for us for hours."
Pros: "Great service"
Pros: "Flight attendants where very friendly and kind"
Pros: "The people on my flights were very interacting with each other. The crew members were also very well spoken and had a good sense of humor. That was not anything that I did not like."
Cons: "I did not have any complaints. Everything was perfect and on time."
Pros: "Fast boarding. Great service and FREE CARRY ON thanks for that cause other airlines charge and it's annoying. Delta app"
Cons: "Long lines to pass securety but that's not deltas falt that's securety for only having one lane open"
Pros: "Service, friendly flight attendants By far, the best US airrline"
Pros: "Friendly staff"
Cons: "They changed my flight 3 times and they put a baggage on a different flight."
Pros: "Great, funny safety video"
Pros: "Everything was terrible"
Pros: "The staff was awesome!"
Cons: "The small plane."
Cons: "Food, entertainment program, pillows and blankets would have been nice,"
Cons: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "Everything was amazing. I didn’t like the part where my luggage was lost and I still have no idea when or if it will ever be found."
Cons: "Having my luggage arrive at my destination with me."
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Pros: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Cons: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Cons: "Another snack midflight."
Pros: "Very comfortable. All very nice."
Pros: "Tv screens, free beverages, frequent service"
Cons: "The single most cramped and uncomfortable flying experience of my life. The chair in front of me recliner lined to 4 inches in front of my nose. Couldn’t move legs or arms for 10 hours because it was so tightly packed. I couldn’t believe it was legal to fit that many people that closely together."
Pros: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Cons: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Pros: "A regional flight. On time and clean."
Pros: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Pros: "Lufthansa is always high quality"
Cons: "I dislike how one must stow the entertainment system so early before landing"
Pros: "smooth and on time"
Cons: "no charging ports on plane"
Pros: "Attitude of staff"
Cons: "Food and delay"
Pros: "Friendly service, good food."
Cons: "A bit too cold."
Pros: "Food service everything"
Cons: "Everything was just perfect"
Pros: "Flight on time and excellent service."
Cons: "Food was not great."
Pros: "Extra leg room overall. Service was excellent"
Pros: "Good food, service. Love that toilets are downstairs"
Cons: "New planes are smaller and more cramped"
Pros: "Everything! By far the best flight that I have ever been on!"
Cons: "All was fine. No complaints!"
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "Lots of food with free wine"
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Pros: "staff was friendly and service in general was good"
Cons: "Food was not good , Chairs was not comfortable"
Pros: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Cons: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Pros: "Crew was excellent, very courteous and helpful."
Cons: "Food options were limited."
Cons: "It seemed llike the boarding was rushed and a bit hectic."
Pros: "Individual entertainment center with multiple video options, documentaries, old and new movies."
Cons: "The entire Economy and Economy + had to walk to a section in the middle to use few toilets, instead of having the restrooms spread out. This resulted in a long line and awkward waits facing 10 more people in a very small space. The blanket was not washed well, had long blond hair on it. The temperature was very cold."
Pros: "On Time / Comfortable short flight"
Cons: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Pros: "Changed planes, flight didn't get cancelled"
Cons: "2 hour delay"
Pros: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Cons: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Pros: "Good. The food on this leg was much better than outbound"
Cons: "The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair."
Pros: "The crew was very nice. I had an exit row so plenty of leg room."
Cons: "It was a short flight so it didn't really néed food and didn't have entertainment. They hand out pretzel mix, not something I can have (celiac). Doesn't matter on a short 1 hour flight."
Pros: "It was so much better in all ways from the United flight we had from Newark, NJ to Milano."
Cons: "It was IMPOSSIBLE to check in 'on-line' at my cousins the day before or even that morning. We wasted an enormous amount of time trying to do that, rather than walking & talking & enjoying each others company, the first time we've seen each other in 12 yrs."
Pros: "Confort and Service"
Pros: "Great service and comfortable bed for sleeping in business class"
Pros: "The crew were very friendly. The plane was very clean. The service was excellent, and my husband and I were impressed by the food quality. They even hand out wet wipes for you before serving food, so you can feel clean! I felt like the seats were pretty normal in terms of size and space in economy class, but obviously, it would have been nice to have a tiny bit more space. Good entertainment options."
Cons: "nothing :)"
Pros: "Staff , food , wine"
Cons: "Sat too close to the toilets , bad wafting smells. Only 1 earphone on my head set worked, unless I jiggled the plug. The plug did not fit neatly into the jack ."
Pros: "Disappointed overall. United Airlines took over here and you could immediately tell the difference."
Cons: "Seats were uncomfortable, no food only snack which is typically crushed pretzels. I typically never fly United because of their service, food etc very poor"
Pros: "Professional crew, easy travel."
Cons: "Close seating."
Pros: "the boarding went very smoothly. We arrived at our destination on time."
Cons: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."
Pros: "Paid ~350 dollars to upgrade. It was great! More room, better service"
Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pros: "Comfortable seats and pleasant crew"
Cons: "It was a short flight so no food was given out."
Pros: "The crew were amazing, kind and attentive. My seat 30H had the ultimate leg room ( I am 6' 4") so it was fantastic for me. The food was quite tasty. Really enjoyed the humorous BA video for the safety"
Pros: "Great crew"
Pros: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Cons: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Cons: "Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea."
Cons: "Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished."
Pros: "Great crew, excellent legroom, excellent meal, snacks"
Cons: "Eliminating the 1 hour delay to get to the gate at Logan after landing early."
Pros: "Food and entertainment were good"
Cons: "Flight was terribly cold. Better AC management required"
Pros: "Crew was very nice"
Pros: "Flight crew was friendly. Getting to leave the plane."
Cons: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."
Pros: "short flight, no issues"
Cons: "nothing of importance"
Cons: "Flight attendance"
Pros: "BA did everything right. Weather caused hours of delays on tens of flights. Airport was not prepared to manage the volume"
Cons: "Over 2.5 hours delay"
Cons: "They’re not too helpful in helping me get on a flight to my final destination."
Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"
Cons: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Pros: "Food and entertainment was good."
Cons: "The flight was delayed over and hour and then we waited on the tarmac for about 45 minutes, all the while having to keep our shades open and the cabin was hot."
Cons: "I wish we would have been offered something to drink that was complimentary."
Pros: "Plenty of entertainment in the headrest screen to keep you occupied, including lots of TV, movies, trivia games, and even a chat for travelers on board to connect."
Cons: "It’s the old 2-4-2 row setup. Nobody likes being in one of the two middle seats. We booked through AA which meant we couldn’t check-in online on ba.com. We got what was left."
Pros: "On time"
Cons: "Overhead luggage compartments broken and taped shut. Delay in boarding. Nothing offered not even water. Except items to be purchased. No frills airline at non budget price"
Cons: "Delayed 4 hours!"
Pros: "we took off and we landed"
Cons: "Checkmytrip kept giving different information about the flight. once on board with delay first officer said they would try to make up time. Soon it was all about air traffic control. said that FlightConnections would be working on flights for this with missed connections. not true - nothing done while we were flying, and landed"
Pros: "The landig was the best I have ever experienced in 20 years of travels, I was then informed that the pilot was a woman :) great to see more female pilots around"
Cons: "It was on Air Lingus not BA. No Entertainment -"
Pros: "Good pilots. Safe flight."
Cons: "No free beverages between Milan and London! This is the very first time I have not given free water!"
Cons: "Seats didn't recline, no entertainment, no beverage or food service. Delayed leaving and landing and the ground crew couldn't find a working jet bridge further delaying the disembarkment. I almost missed my connection despite a 90 minite layover."
Pros: "Crew was very nice and helpful."
Pros: "Everything was fine, food was better than expected, on time"
Cons: "This was a connecting flight and they should allow extra time when changing terminals. 2 hours was BARELY enough with 2 20 minute bus rides and a huge line at security, to top it off, 1/4 mile of moving walkway was shut down for no apparent reason. These are Heathrow issues, not really BA issues."
Pros: "excellent, efficient, clean, professional"
Cons: "partnering with American Airlines is a crime and an offense."
Pros: "The craft, the crew, the food was excellent"
Cons: "Ackward media control"
Pros: "Ontime and efficient"
Cons: "No on line checking available from London to SFO"
Pros: "good movies"
Cons: "There should be an attendant at the entrance to the boarding area. Too many people try to line up and to into the queue before they need to. Either they don't understand the language or the procedures. There should be people walking around to answer questions on boarding procedures or better announcements in several languages. the Asians were extremely confused as were the Germans we encountered. They never announced for people with disabilities to get ahead of others. It was a big "casino" as the Italians say when everyone charges the boarding area. People could be put in groups according to where their seating is, making it easier for all."
Cons: "1. It was raining in Milan when I departed. Clearly my checked suitcase was exposed to major rain because several layers of clothes were very wet when I got home. 2. I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra. 3. I was shocked that I couldn't get a glass of water without paying for it!!!!"
Pros: "I had an entire row to myself, the flight was on time, and the crew was great. The views of the Alps below were entertainment enough."
Pros: "The cabin crew were exceptional. One flight attendant in parifular was extremely helpful to us in helping place our carry on luggage in the overhead compartment. I did not get his name but he told me he was from Spain."
Cons: "- Landing cards were only distributed 20 minutes before arrival. The seat belt sign was already on. So, I could not use the food tray to fill out the cards. I tried to use the magazine to put under the landing card, but there was some turbulence and I could not fill out the cards n the plane. Cards should be passed to passengers an hour after Akef off. - no gifts given to kids like small games or coloring crayons to keep them busy. - food took hours to serve and was not comparable to BA's image. - the water pressure in the toilet's wash basin was too strong and was splashing all over my cloths."
Cons: "I did not like the seats. I have. Bad back and found the seat uncomfortable."
Pros: "Boarding was good, flight was on time."
Cons: "No leg room, small seats...no surprises there!"
Pros: "Good information from the cockpit."
Cons: "The boarding procedure as chaotic...comparable to Calcutta 30 years ago.i suggest that you follow boarding procedures used by some US carries like Jet Blue or Southwest....after they"specials"have boarded then start loading by rows starting from the back of the plane. The seats are both uncomfortable and too close to the seat in front. NOT a happy passenger !!"
Pros: "Sandwich was tasty, but had to pay for it. On short flight, that's not a big deal."
Cons: "Has taken up mobility/special assistance while bookkong but didn't get any assistance after landing at London Heathrow airport. Entire transfer at Heathrow airport for catching up next flight to Phoenix, USA lot of struggle had done because of it."
Pros: "Great movie selection! Really good...."
Cons: "I'm 5.10 so seats are much worse for me because of long legs! Especially on a long flight :("
Pros: "the friendliness of the crew"
Cons: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Cons: "There was no direction when boarding, resulting in 2 lines of people from different direction trying to board! No entertainment at all. You have to pay for even water."
Pros: "We didn't crash."
Cons: "No leg room at all. Felt like a sardine in a can. Not even water is free. Staff were horribly inefficient with the snack cart They finished 15 minutes before landing on a 2 hour flight!"
Cons: "Because of BA problems on online checking I couldn't get seats reserved as soon as online checkin opened. No one could helped me by phone either. I had to do it at the airport. By then, obviously, only the worst seats were available. Do they care? Obviously no. I'm the one stuck in the worst seats for 8:30h. And that happened both ways in the trip. All they would say is "I'm sorry, I can't help you at this time". As that would improve my flying experience. If the problem was on their side, they should definitely accomodate me."
Cons: "Checkin staff , who don't appear tombs BA but from another airline working on behalf of BA, apparently punted a problem they knew would take much effort to resolve to the BA agents at Heathrow"
Pros: "It was a good flight, everything was good as expected."
Cons: "The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee."
Cons: "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."
Pros: "Service was outstanding"
Cons: "no food, no entertainment, tiny squished seats"
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"
Cons: "Delays. Miscommunication."
Cons: "I never made it to Newark"
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Cons: "Cant take carry on AND personal bag if im not premium member."
Pros: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Cons: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Cons: "No entertainment and no where to plug in my phone."
Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"
Cons: "Seat room was terrible, ridiculous."
Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."
Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
Pros: "Very good"
Pros: "Extra leg room, larger plane"
Pros: "Flight was great, liked getting the reminders to pre check in 24 hours ahead."
Pros: "Nos dieron las gracias por volar con esta empresa y dijieron hacer a de las conexiones usu este era nuestro destinó final nos dieron la bienvenida a casa"
Cons: "We got moved from United to American Airlines because United overbooked out first flight. We finally landed in SLC 8 hours later than we were supposed to only to be told that they had left out luggage in Chicago. It is now a week later and I still don't have my luggage! This has been the worst travel experience I have ever had!"
Pros: "Flight crew was top notch. Quick baggage claim."
Cons: "One gate agent spoke rudely to a passenger for throwing something in her trash can, she could have stated what she needed to more kindly, especially in front of other customers."
Cons: "Never was able to make this flight. See above."
Cons: "She missed this flight due to her first flight from Little Rock getting cancelled."
Pros: "When getting on the second plan the crew members were literally running back and forth to get the right information in the computer, with seconds to spare before the plane actaully leaving us we were able to get board."
Cons: "Me and my husband were on time to our first flight, but they closed the gates on us 15 minutes early! And when we went to costumer service the lady didn't reprint our tickets to make sure we had actual seat on the plane. After waiting another 5 to 6 hours In the airport and knowing we needed to already be home, when trying to board on the full plane we almost were able to get on our second plane either."
Cons: "Could not make seat assignments for second leg of trip on line , had to wait until boarding agents to a rive 45 minutes before flight. Did not get assigned seats until most passengers were seated. They did get us is eats but not together !"
Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I HAVENT EVEN GOTTEN THERE YET!"
Pros: "This plane had nice seats with comfortable room!"
Pros: "Boarding was quick once it happened"
Cons: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Pros: "Everything. Great easy flight"
Pros: "Sat in the middle seat had never done that before,hopefully wont get to do it again. Did not bring head phones or did not know to ask for them would of liked to watch some TV but my bad. Everything went smooth enjoyed the flight."
Cons: "Did not have head phones !!"
Cons: "New plane but uncomfortable seats that don't lean back... There was only one attendant for the entire business and economy class cabin... The first class had an attendant but only one for the rest of the ENTIRE plane! There was a TON of turbulence and we never heard ONCE anything from the attendants or the pilots about the bad weather! Scared and uncomfortable the entire flight!"
Cons: "Flight delayed 3hrs because there was no crew."
Pros: "nice plane and crew"
Cons: "they loaded us even though the plane had not been supplied with fuel and food. So, we sat for an hour while all of that happened. unnecessary."
Cons: "Wish the problem with plane could have been detected before we were on the plane."
Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
Pros: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Cons: "The constant delays, gate changes and late departure of the flight."
Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"
Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"
Pros: "This return trip had acceptable room in Coach. All on time, etc., and personable crew. The prior Arrival United plane room is unacceptable. I am a small person too!"
Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"
Pros: "Paging our names for final boarding Friendly staff Offered my wheelchair since I was using crutches"
Pros: "Very nice crew"
Cons: "I was in the very last row of seats toward the tail of the plane. It was also the aisle seat. It is in part of the isle and does not recline at all. It was uncomfortable."
Cons: "The layover wasn't enough time, especially since the weather was bad. The plane from Wichita to Denver came in late which made us late. Didn't appreciate sprinting with my luggage through the Denver airport"
Airlines flying from Milan Linate to Utah have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights