This wasn't my experience with Delta. It was just the Pegasus flight. Seats were very hard. Staff was kinda rough. Not very nice. Charged me for snacks. For a 4 hour flight I would've expected more.
Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
The baggage belt was not updated on the Delta App and was displayed on the wrong belt board. Was not expecting this to happen.
The plan was delayed and left DC 90 minutes late. However, it showed a 20 minute delay on the delta app, then a 12 min delay. It turned out to be an hour delay. I found out where the plane was with flightaware. Stop keeping customers in the dark about what is going on.
Everything went smoothly, although the usual gripes about airline travel were still present: the boarding process is inefficient, the snack selection is limited, and so on. Since there was extra space on the flight, the gate agent rearranged many people's seats to put people on the aisles and windows, leaving the middle seats empty, as much as possible, which was pretty great.
Landed without a gate ready. Plane is extremely old and dirty.
All the amenities was wonderful, if they could keep their prices that low. I'd fly with them all the time.
Very old plane with no inflight entertainment. I purchased the internet pass and it was nearly unusable.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
They lost my bag and I still have not received it
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
The most uncomfortable seat i’ve ever had on a flight
Waiting area on top of stairs before Boarding the bus wasn’t great. Took a long time to load the bus to gate.
The real reason why the flying experience with Icelandair ---was mediocre was because of not being able to enter DC airspace yesterday evening. This obviously was out of your control and do realize this is a safety issue. I did notice---that everything was being done to get us to Washington Dulles and we did arrive at Dulles SAFELY with just a 4 hour delay. Thank you!
Iceland Air severely damaged a checked bag. Additionally, the gate agent caused issues for many passengers who had standard-sized onboard bags that would have passed inspection by any other airline.
Nice, quick flight. There were lots of empty seats so they told me I could sit next to the emergency exit where I would have more legroom.
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
They wouldn’t check in my luggage even though I had one checked bag prepaid. So I took my bag to the gate and tried to check it in there and two employees scolded me for bringing a large bag to the gate. I told them I was trying to check it in and that it was prepaid, and they said they couldn’t guarantee that it would arrive at my destination but they finally let me drop it off when boarding the plane and pick it up right after exiting the plane. There was no food, and there was no entertainment.
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Problems checking in both on the laptop and on the app. No free seating available at check-in as advertised - must pay for EVERY seat between $23 and $75. No way to cancel seat choice. App menus and site menus are not responsive, and some items are impossible to find. Crew and mobile assistance are friendly and helpful.
Service was excellent. Flight was only about half full, which meant we had tons of room to stretch out. Boarding area was nice and well organized, flight attendants were super friendly and attentive and we loved the 3 snacks!
My flight was cancelled, but it was not Kayak's fault. Kayak did require me to pay for the ticket twice to two different venders who paid Lufthansa. Kayak/Lufthansa owes me for the first booking I made first was fraudulent on the part of the subcontracting ticket seller. There will be litigation over this issue under the current passenger protection laws.
flight was half full, plenty of empty seats, was able to lie down across 4 seats, food was good, arrived on time
Was never allowed on and not refunded the full amount of the ticket plus charged a $300 processing fee.
Terrible. Our flight was completely cancelled with no options to rebook until 4 days later.
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
I like crew. They are friendly. The flight was delayed to take off for 1hr and that caused panic at Houston Airport to catch connecting flight due to security check delay. If it has reached on time I would have sufficient time in collecting bags and security check
How about changing the personal out to more friendly human beings? This team was pretty arrogant. No fun!!
Everything could have been better. What needed to be wrong with United went wrong
Excellent service. The crew goes above their way to make the customer comfortable.
My flight was delayed twice. It finally left 24 hours later. In addition there were conflicting messages between kayak and condor that made the experience worse.
Upgraded to premium economy at the gate. Well worth it!
The flight was canceled and airlines did nothing to accommodate the passengers. After few hours they booked me randomly on a flight that had long layover and didn’t provide any compensation or effort to help. The crew was rude, no representation on the airport. Everything needs to be on call and agents there had no knowledge or control. For everything, they were like we can’t do it and you need to file a claim later. That was not helpful at all and will not make my travel experience any easier. Very disappointed in their service.
Great plane and flight attendants. The person next to me had a DISGUSTING smelling mouth and breath, so that was nasty to deal with the whole flight. Brush your teeth, people! Condor was amazing, though :-)
It would be nice to have a cleaner facility, it was hard to access it. It was always full of people working in that space. The covers and especially the matt of bad quality and old. Many times reused. I would not use it. Food: the bread rolls were old, and food had strange choices. Chicken was terrible.
There was some nice staff when I entered and left, but the thrre flight attendants who served us were very brusque and rude. I have celiac and when I checked in, I tried to find the option to make sure my meals (stick on a 10+ hour flight after a 3 hour flight and short layover) were gluten free because I didn’t have time to get anything. Couldn’t find the selection for it, and every part of the meal and purchase options were gluten, so I didn’t get to eat. During check in the allergies section should be easy to identify and check so this doesn’t happen. Having more options for gluten free at this time should be easy.
Internet was advertised in-flight but not accessible. The foot rest in premium economy was stuck. For both nobody I asked was able to provide an answer/solution. However, this will not stop me from booking premium economy again, which I upgraded from my initial economy I had booked for my outbound flight YYZ to FRA.
Great flight, nice options for food and beverages. Fairly comfortable seats for a large person
Business class: or fist class: Seating absolutely terrible, same seats as everyone else , no space, we could not fit our knees in. I was sitting sideways since nobody else booked this business class. I wish we would have an option to select a business class for the main journey between USA and Europe, but regular class for the short flights in Europe.
The seating was exactly same as the rest of the plane. We had no space for our knees. In fact it was the tightest spacing of the seats I ever flew with, on a very old plane. (and we flew all over Asia and Europe) The same chairs. We were the only passengers in business or first class. Obviously funny.... The only difference was, we got a sendwich and we were offered a drink. Rest of the plane got a bottle of water.
